nursing home in Richmond, VA
Westminster-Canterbury of Richmond
1600 Westbrook Ave, Richmond, VA 23227 · (804) 264-6000
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★5
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Westminster-Canterbury of Richmond at a glance
Westminster-Canterbury of Richmond is a 158-bed non-profit nursing home in Richmond, Virginia (Henrico County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the Virginia average of 3.
Residents receive about 4.8 hours of nursing care per day (1.3 of them from registered nurses), better than the state average of 3.8 hours.
Its most recent standard health inspection (June 12, 2024) found 4 health citations. The Virginia average is 14.4.
It has not received a federal fine in the past three years.
Nursing staff turnover is 43.8% per year (state average 48.1%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 158
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- October 1, 1975
- Continuing care retirement community
- Yes
- Resident/family council
- Resident
- County
- Henrico County
- CMS Certification Number
- 495096
Ratings
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.7 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 2.4 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 3.9 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 2 / 5 | 4 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 3.6 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.75 hrs | 3.76 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 1.30 hrs | 0.69 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.79 hrs | 2.07 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 4.43 hrs | 3.29 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 43.8% | 48.1% | 45.8% | Average |
| Registered nurse turnover (yearly) (lower is better) | 24.3% | 48.2% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 4 | 14 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 4 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 16 | 122.3 | 80.6 | Better |
Penalties
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $23,688 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 158 | 113 | 107 | |
| Average residents per day | 137 | 99 | 86 | |
| Occupancy | 86.6% | 87.9% | 80.9% |
Long-stay residents
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 3.3% | 3.6% | 3.2% | Average |
| Long-stay residents with pressure ulcers (lower is better) | 6.3% | 4.7% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 24.7% | 14.2% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 1% | 1.6% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.8% | 0.4% | 0.8% | Average |
| Long-stay residents needing more help with daily activities (lower is better) | 40.1% | 14.9% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 33.9% | 15.6% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 6% | 5.4% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 0.8% | 18.7% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 38.9% | 20.6% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 31.2% | 21.8% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 94% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 92.9% | 90.9% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1.2% | 1.3% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 96.7% | 73.6% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 95.2% | 73.7% | 82% | Better |
Inspection citations
State inspectors cited this home for 14 health deficiencies and 5 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| October 30, 2024 Complaint | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected December 8, 2024 |
| October 30, 2024 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected December 8, 2024 |
| June 12, 2024 Standard | Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · Tag F0757 | D Potential harm, isolated | Corrected July 27, 2024 |
| June 12, 2024 Standard | Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Tag F0554 | D Potential harm, isolated | Corrected July 27, 2024 |
| June 12, 2024 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected July 27, 2024 |
| June 12, 2024 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected July 27, 2024 |
| May 25, 2023 Fire safety | Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291 | F Potential harm, widespread | Corrected April 4, 2024 |
| May 25, 2023 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected June 30, 2023 |
| May 25, 2023 Standard | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · Tag F0688 | D Potential harm, isolated | Corrected June 30, 2023 |
| May 25, 2023 Standard | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights Deficiencies · Tag F0582 | B No harm, pattern | Corrected June 30, 2023 |
| May 25, 2023 Standard | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. Resident Rights Deficiencies · Tag F0625 | B No harm, pattern | Corrected June 30, 2023 |
| March 25, 2021 Fire safety | Properly install and monitor supervisory attachments on automatic sprinkler systems. Smoke Deficiencies · Tag K0352 | F Potential harm, widespread | Corrected June 2, 2021 |
| March 25, 2021 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected June 2, 2021 |
| March 25, 2021 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | E Potential harm, pattern | Corrected June 2, 2021 |
| March 25, 2021 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected June 2, 2021 |
| March 25, 2021 Standard | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary Deficiencies · Tag F0803 | F Potential harm, widespread | Corrected May 9, 2021 |
| March 25, 2021 Standard | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. Resident Rights Deficiencies · Tag F0625 | F Potential harm, widespread | Corrected May 9, 2021 |
| March 25, 2021 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected May 9, 2021 |
| March 25, 2021 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected May 9, 2021 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| WESTMINSTER CANTERBURY CORPORATION Organization | 5% or greater direct ownership interest | — | 10/01/1975 |
| BRANCH BANKING AND TRUST COMPANY Organization | 5% or greater mortgage interest | NOT APPLICABLE | 12/29/2010 |
| THE BANK OF NEW YORK MELLON TRUST COMPANY Organization | 5% or greater mortgage interest | NOT APPLICABLE | 11/30/2006 |
| WESTMINSTER CANTERBURY CORPORATION Organization | 5% or greater security interest | NOT APPLICABLE | 11/09/2011 |
| MACKALL, TYLER Individual | adp of the snf | NOT APPLICABLE | 01/01/2025 |
| BURNS, JOHN Individual | corporate director | NOT APPLICABLE | 09/07/2015 |
| GARDNER, RUSSELL Individual | corporate officer | NOT APPLICABLE | 06/19/2006 |
| MACKALL, TYLER Individual | operational/managerial control | NOT APPLICABLE | 11/13/2023 |
Other nursing homes near Westminster-Canterbury of Richmond
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★★★★★1Much below averageLakeside Health & Rehabilitation
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★★★★★2Below averageVcu Health Children's Services at Brook Road
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★★★★★5Much above averageGlenburnie Rehab & Nursing Center
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★★★★★2Below averageParham Health Care & Rehab Center
2400 E Parham Road, Richmond, VA 23228 · 3.4 mi
For-profit · 180 beds · Part of Lifeworks Rehab
- Special Focus candidate
- Abuse citation
★★★★★1Much below average- ★★★★★3Average
Frequently asked questions
What is Westminster-Canterbury of Richmond's rating?
Westminster-Canterbury of Richmond has 5 out of 5 stars on the CMS overall star rating. The average for Virginia nursing homes is 3 stars.
How many inspection citations did Westminster-Canterbury of Richmond receive?
Its most recent standard health inspection found 4 citations, compared with a Virginia average of 14.4. Every citation is listed on this page with its severity.
Does Westminster-Canterbury of Richmond accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Westminster-Canterbury of Richmond?
It is non profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.
Where is Westminster-Canterbury of Richmond and how do I contact it?
Westminster-Canterbury of Richmond is at 1600 Westbrook Ave, Richmond, VA 23227. Phone: (804) 264-6000.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.