nursing home in Newport News, VA

Riverside Lifelong H & R Warwick Forest

1000 Old Denbeigh Boulevard, Newport News, VA 23602 · (757) 875-2000

★★★★★2
Below average
CMS overall star rating
  • Health inspections★★★★★2
  • Staffing★★★★★2
  • Quality measures★★★★★3

Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data

Riverside Lifelong H & R Warwick Forest at a glance

Riverside Lifelong H & R Warwick Forest is a 209-bed non-profit nursing home in Newport News, Virginia (Newport News City County).

CMS gives it 2 out of 5 stars on its overall star rating, worse than the Virginia average of 3.

Residents receive about 3.4 hours of nursing care per day (0.5 of them from registered nurses), worse than the state average of 3.8 hours.

Its most recent standard health inspection (December 8, 2023) found 26 health citations. The Virginia average is 14.4.

Federal regulators fined it 1 time in the past three years, totaling $10,358.

Facility details

Type
Nursing home
Ownership
Non Profit - Corporation
Beds
209
Certified for
Medicare and Medicaid
Chain / affiliated entity
Riverside Health System
Medicare-certified since
December 26, 1969
Continuing care retirement community
Yes
Resident/family council
Both
County
Newport News City County
CMS Certification Number
495071

Ratings

MeasureThis facilityVirginia avg.U.S. avg.vs. U.S.
Overall star rating ⓘ (higher is better)2 / 53 / 53 / 5Worse
Health inspection rating ⓘ (higher is better)2 / 52.7 / 52.8 / 5Worse
Staffing rating ⓘ (higher is better)2 / 52.4 / 52.9 / 5Worse
Quality measures rating ⓘ (higher is better)3 / 53.9 / 53.6 / 5Worse
Long-stay quality rating (higher is better)4 / 54 / 53.8 / 5Average
Short-stay (rehab) quality rating (higher is better)3 / 53.6 / 53.3 / 5Average

Staffing

This facility3.38 hrsVirginia average3.76 hrsU.S. average3.86 hrs
Total nurse staff hours per resident per day: this facility vs. Virginia and U.S. averages
MeasureThis facilityVirginia avg.U.S. avg.vs. U.S.
Total nurse staff hours per resident per day ⓘ (higher is better)3.38 hrs3.76 hrs3.86 hrsWorse
Registered nurse hours per resident per day (higher is better)0.55 hrs0.69 hrs0.69 hrsWorse
Nurse aide hours per resident per day (higher is better)1.77 hrs2.07 hrs2.32 hrsWorse
Weekend nurse staff hours per resident per day (higher is better)2.97 hrs3.29 hrs3.42 hrsWorse

Inspections

This facility26Virginia average14U.S. average9
Health citations in the most recent inspection: this facility vs. Virginia and U.S. averages
MeasureThis facilityVirginia avg.U.S. avg.vs. U.S.
Health citations in the most recent inspection (lower is better)26149Worse
Citations from complaint investigations (latest cycle) (lower is better)343Worse
Weighted health inspection score ⓘ (lower is better)139122.380.6Worse

Penalties

This facility1Virginia average1U.S. average1
Fines in the past 3 years: this facility vs. Virginia and U.S. averages
MeasureThis facilityVirginia avg.U.S. avg.vs. U.S.
Fines in the past 3 years (lower is better)111Worse
Total fines in the past 3 years (lower is better)$10,358$23,688$30,972Better
All federal penalties in the past 3 years (lower is better)111Average

Size

MeasureThis facilityVirginia avg.U.S. avg.vs. U.S.
Certified beds209113107
Average residents per day1989986
Occupancy94.8%87.9%80.9%

Long-stay residents

This facility2.3%Virginia average3.6%U.S. average3.2%
Long-stay residents with a fall causing major injury: this facility vs. Virginia and U.S. averages
MeasureThis facilityVirginia avg.U.S. avg.vs. U.S.
Long-stay residents with a fall causing major injury (lower is better)2.3%3.6%3.2%Better
Long-stay residents with pressure ulcers (lower is better)7.9%4.7%4.6%Worse
Long-stay residents given antipsychotic medication (lower is better)20.3%14.2%15.4%Worse
Long-stay residents with a urinary tract infection (lower is better)2.2%1.6%1.6%Worse
Long-stay residents with a catheter left in the bladder (lower is better)0.4%0.4%0.8%Better
Long-stay residents needing more help with daily activities (lower is better)14.7%14.9%13.9%Worse
Long-stay residents whose walking worsened (lower is better)12.2%15.6%14.1%Better
Long-stay residents who lose too much weight (lower is better)5.3%5.4%5.2%Average
Long-stay residents with depressive symptoms (lower is better)1.5%18.7%12.8%Better
Long-stay residents who were physically restrained (lower is better)0%0.1%0.1%Better
Long-stay residents given anti-anxiety or sleep medication (lower is better)18.2%20.6%19.5%Better
Long-stay residents with new or worse incontinence (lower is better)24.1%21.8%19%Worse
Long-stay residents given a flu vaccine (higher is better)96.6%94%95.5%Average
Long-stay residents given a pneumonia vaccine (higher is better)99.4%90.9%93.6%Better

Short-stay residents

This facility0.7%Virginia average1.3%U.S. average1.6%
Short-stay residents newly given antipsychotic medication: this facility vs. Virginia and U.S. averages
MeasureThis facilityVirginia avg.U.S. avg.vs. U.S.
Short-stay residents newly given antipsychotic medication (lower is better)0.7%1.3%1.6%Better
Short-stay residents given a flu vaccine (higher is better)83.3%73.6%79.8%Average
Short-stay residents given a pneumonia vaccine (higher is better)87.5%73.7%82%Better

Inspection citations

State inspectors cited this home for 58 health deficiencies and 8 fire safety deficiencies in the inspection records CMS currently publishes. 4 citations involved actual harm.

DateCitationSeverityStatus
August 25, 2025
Complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
G
Actual harm, isolated
Corrected September 29, 2025
August 25, 2025
Complaint
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Administration Deficiencies · Tag F0849
E
Potential harm, pattern
Corrected September 29, 2025
August 25, 2025
Complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Tag F0755
E
Potential harm, pattern
Corrected September 29, 2025
August 25, 2025
Complaint
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies · Tag F0697
E
Potential harm, pattern
Corrected September 29, 2025
August 25, 2025
Complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · Tag F0658
E
Potential harm, pattern
Corrected September 29, 2025
August 25, 2025
Complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · Tag F0580
D
Potential harm, isolated
Corrected September 29, 2025
August 25, 2025
Complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Tag F0690
D
Potential harm, isolated
Corrected September 29, 2025
December 8, 2023
Fire safety
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies · Tag K0353
E
Potential harm, pattern
Corrected January 29, 2024
December 8, 2023
Fire safety
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies · Tag K0761
D
Potential harm, isolated
Corrected January 29, 2024
December 8, 2023
Fire safety
Install corridor and hallway doors that block smoke.
Smoke Deficiencies · Tag K0363
D
Potential harm, isolated
Corrected January 29, 2024
December 8, 2023
Fire safety
Meet other general requirements that are deficient.
Services Deficiencies · Tag K0500
D
Potential harm, isolated
Corrected January 29, 2024
December 8, 2023
Standard
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
E
Potential harm, pattern
Corrected January 22, 2024
December 8, 2023
Standard
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Environmental Deficiencies · Tag F0909
E
Potential harm, pattern
Corrected January 22, 2024
December 8, 2023
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
E
Potential harm, pattern
Corrected January 22, 2024
December 8, 2023
Standard
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · Tag F0804
E
Potential harm, pattern
Corrected January 22, 2024
December 8, 2023
Standard
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · Tag F0758
E
Potential harm, pattern
Corrected January 22, 2024
December 8, 2023
Standard
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies · Tag F0756
E
Potential harm, pattern
Corrected January 22, 2024
December 8, 2023
Standard
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies · Tag F0698
E
Potential harm, pattern
Corrected January 22, 2024
December 8, 2023
Complaint
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies · Tag F0676
E
Potential harm, pattern
Corrected January 22, 2024
December 8, 2023
Standard
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies · Tag F0623
E
Potential harm, pattern
Corrected January 22, 2024
December 8, 2023
Standard
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · Tag F0658
D
Potential harm, isolated
Corrected January 22, 2024
December 8, 2023
Standard
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies · Tag F0558
D
Potential harm, isolated
Corrected January 22, 2024
December 8, 2023
Standard
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies · Tag F0561
D
Potential harm, isolated
Corrected January 22, 2024
December 8, 2023
Standard
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies · Tag F0622
D
Potential harm, isolated
Corrected January 22, 2024
December 8, 2023
Standard
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Tag F0641
D
Potential harm, isolated
Corrected January 22, 2024
December 8, 2023
Standard
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies · Tag F0655
D
Potential harm, isolated
Corrected January 22, 2024
December 8, 2023
Standard
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Tag F0657
D
Potential harm, isolated
Corrected January 22, 2024
December 8, 2023
Complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Tag F0677
D
Potential harm, isolated
Corrected January 22, 2024
December 8, 2023
Standard
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Tag F0690
D
Potential harm, isolated
Corrected January 22, 2024
December 8, 2023
Standard
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Tag F0695
D
Potential harm, isolated
Corrected January 22, 2024
December 8, 2023
Standard
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies · Tag F0697
D
Potential harm, isolated
Corrected January 22, 2024
December 8, 2023
Standard
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies · Tag F0699
D
Potential harm, isolated
Corrected January 22, 2024
December 8, 2023
Standard
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies · Tag F0700
D
Potential harm, isolated
Corrected January 22, 2024
December 8, 2023
Complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies · Tag F0725
D
Potential harm, isolated
Corrected January 22, 2024
December 8, 2023
Standard
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies · Tag F0740
D
Potential harm, isolated
Corrected January 22, 2024
December 8, 2023
Standard
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Quality of Life and Care Deficiencies · Tag F0745
D
Potential harm, isolated
Corrected January 22, 2024
December 8, 2023
Standard
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Tag F0755
D
Potential harm, isolated
Corrected January 22, 2024
February 21, 2020
Standard
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
G
Actual harm, isolated
Corrected January 15, 2020
February 21, 2020
Standard
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Tag F0657
E
Potential harm, pattern
Corrected April 6, 2020
February 21, 2020
Standard
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies · Tag F0561
E
Potential harm, pattern
Corrected April 6, 2020
February 21, 2020
Standard
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies · Tag F0622
E
Potential harm, pattern
Corrected April 6, 2020
February 21, 2020
Standard
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · Tag F0578
E
Potential harm, pattern
Corrected April 6, 2020
February 21, 2020
Standard
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights Deficiencies · Tag F0625
D
Potential harm, isolated
Corrected April 6, 2020
February 21, 2020
Standard
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Tag F0584
D
Potential harm, isolated
Corrected April 6, 2020
February 21, 2020
Standard
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies · Tag F0759
D
Potential harm, isolated
Corrected April 6, 2020
February 21, 2020
Standard
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Tag F0761
D
Potential harm, isolated
Corrected April 6, 2020
February 21, 2020
Standard
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Tag F0686
D
Potential harm, isolated
Corrected April 6, 2020
February 21, 2020
Standard
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies · Tag F0655
D
Potential harm, isolated
Corrected April 6, 2020
August 3, 2018
Fire safety
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies · Tag E0026
C
No harm, widespread
Corrected September 16, 2018
August 3, 2018
Fire safety
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies · Tag E0018
C
No harm, widespread
Corrected September 16, 2018
August 3, 2018
Fire safety
Meet other general requirements that are deficient.
Egress Deficiencies · Tag K0300
C
No harm, widespread
Corrected September 25, 2018
August 3, 2018
Fire safety
Provide properly protected cooking facilities.
Smoke Deficiencies · Tag K0324
B
No harm, pattern
Corrected September 25, 2018
August 3, 2018
Standard
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
G
Actual harm, isolated
Corrected September 16, 2018
August 3, 2018
Standard
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies · Tag F0697
G
Actual harm, isolated
Corrected September 16, 2018
August 3, 2018
Standard
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies · Tag F0679
E
Potential harm, pattern
Corrected September 16, 2018
August 3, 2018
Standard
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Tag F0684
D
Potential harm, isolated
Corrected September 16, 2018
August 3, 2018
Standard
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies · Tag F0757
D
Potential harm, isolated
Corrected September 16, 2018
August 3, 2018
Standard
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · Tag F0760
D
Potential harm, isolated
Corrected September 16, 2018
August 3, 2018
Standard
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Tag F0690
D
Potential harm, isolated
Corrected September 16, 2018
August 3, 2018
Standard
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies · Tag F0582
D
Potential harm, isolated
Corrected September 16, 2018
August 3, 2018
Standard
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Tag F0761
D
Potential harm, isolated
Corrected September 16, 2018
August 3, 2018
Standard
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies · Tag F0623
D
Potential harm, isolated
Corrected September 16, 2018
August 3, 2018
Standard
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Administration Deficiencies · Tag F0849
D
Potential harm, isolated
Corrected September 16, 2018
August 3, 2018
Standard
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights Deficiencies · Tag F0625
D
Potential harm, isolated
Corrected September 16, 2018
August 3, 2018
Standard
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies · Tag F0645
D
Potential harm, isolated
Corrected September 16, 2018
August 3, 2018
Standard
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Tag F0677
D
Potential harm, isolated
Corrected September 16, 2018

Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.

Fines and payment denials

CMS reports 1 federal penalty in the past three years, including $10,358 in fines.

DatePenaltyAmount / length
August 25, 2025Fine$10,358

Owners and managers

Individuals and organizations reported to CMS as owning or operating this nursing home.

NameRoleShareSince
RIVERSIDE HEALTHCARE ASSOCIATION, INC.
Organization
5% or greater direct ownership interest—05/03/2010
ALEWYNSE, JOYCE
Individual
corporate directorNOT APPLICABLE03/01/2022
BATES, JARED
Individual
corporate directorNOT APPLICABLE03/01/2022
HAYWOOD, BARBARA
Individual
corporate directorNOT APPLICABLE01/01/2019
HOUSER, JASON
Individual
corporate directorNOT APPLICABLE01/01/2019
SMITH, CONWAY
Individual
corporate directorNOT APPLICABLE06/01/2008
SMITH, KIRBY
Individual
corporate directorNOT APPLICABLE06/01/2008
TILLER, BROOKE
Individual
corporate directorNOT APPLICABLE03/01/2022
VERSER, JOSEPH
Individual
corporate directorNOT APPLICABLE03/01/2022
ZEIDLER, JEANNE
Individual
corporate directorNOT APPLICABLE01/01/2019
AUSTIN, WALTER
Individual
corporate officerNOT APPLICABLE07/02/2012
DACEY, MICHAEL
Individual
corporate officerNOT APPLICABLE01/01/2019
DOWNEY, WILLIAM
Individual
corporate officerNOT APPLICABLE06/01/2008
HECKLER, EDWARD
Individual
corporate officerNOT APPLICABLE01/01/2019
NELSON, LINWOOD
Individual
w-2 managing employeeNOT APPLICABLE10/01/2019

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Frequently asked questions

What is Riverside Lifelong H & R Warwick Forest's rating?

Riverside Lifelong H & R Warwick Forest has 2 out of 5 stars on the CMS overall star rating. The average for Virginia nursing homes is 3 stars.

How many inspection citations did Riverside Lifelong H & R Warwick Forest receive?

Its most recent standard health inspection found 26 citations, compared with a Virginia average of 14.4. Every citation is listed on this page with its severity.

Does Riverside Lifelong H & R Warwick Forest accept Medicare and Medicaid?

CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.

Who owns Riverside Lifelong H & R Warwick Forest?

It is non profit - corporation and part of Riverside Health System. The ownership section on this page lists the owners and managers reported to CMS.

Where is Riverside Lifelong H & R Warwick Forest and how do I contact it?

Riverside Lifelong H & R Warwick Forest is at 1000 Old Denbeigh Boulevard, Newport News, VA 23602. Phone: (757) 875-2000.

About this data

Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.