nursing home in Memphis, TN
Spring Gate Rehab & Healthcare Center
3909 Covington Pike, Memphis, TN 38135 · (901) 377-1011
★★★★★1
Much below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★1
- Staffing★★★★★2
- Quality measures★★★★★4
- Special Focus candidate
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Spring Gate Rehab & Healthcare Center at a glance
Spring Gate Rehab & Healthcare Center is a 206-bed for-profit nursing home in Memphis, Tennessee (Shelby County).
CMS gives it 1 out of 5 stars on its overall star rating, worse than the Tennessee average of 3.
Residents receive about 3.9 hours of nursing care per day (0.8 of them from registered nurses), close to the state average of 3.8 hours.
Its most recent standard health inspection (October 16, 2024) found 23 health citations. The Tennessee average is 4.4.
Federal regulators fined it 2 times in the past three years, totaling $128,974.
Nursing staff turnover is 67.5% per year (state average 48.9%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 206
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Prestige Administrative Services
- Medicare-certified since
- May 2, 1989
- Resident/family council
- Resident
- County
- Shelby County
- CMS Certification Number
- 445220
Ratings
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 1 / 5 | 3 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 1 / 5 | 3 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 2 / 5 | 2.5 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 3.6 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 5 / 5 | 3.6 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 2 / 5 | 3.4 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.95 hrs | 3.80 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.83 hrs | 0.60 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.23 hrs | 2.12 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 3.45 hrs | 3.31 hrs | 3.42 hrs | Average |
| Nursing staff turnover (yearly) (lower is better) | 67.5% | 48.9% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 79.2% | 43.2% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 2 | 1 | 1 | Worse |
Inspections
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 23 | 4 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 13 | 1 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 204.3 | 47.9 | 80.6 | Worse |
Penalties
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 2 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $128,974 | $22,907 | $30,972 | Worse |
| All federal penalties in the past 3 years (lower is better) | 3 | 1 | 1 | Worse |
Size
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 206 | 114 | 107 | |
| Average residents per day | 111 | 84 | 86 | |
| Occupancy | 53.7% | 74.8% | 80.9% |
Long-stay residents
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1.2% | 3.4% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 16.4% | 5% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 11.2% | 16.8% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0.5% | 1.8% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.6% | 0.7% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 6% | 14% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 4.1% | 17.2% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 6% | 6.1% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 13.8% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 9.8% | 31.7% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 13.3% | 20% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 89.6% | 94.5% | 95.5% | Worse |
| Long-stay residents given a pneumonia vaccine (higher is better) | 61.1% | 89.4% | 93.6% | Worse |
Short-stay residents
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1.8% | 1.7% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 31.8% | 79.8% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 18% | 79.3% | 82% | Worse |
Inspection citations
State inspectors cited this home for 37 health deficiencies and 12 fire safety deficiencies in the inspection records CMS currently publishes. 3 citations involved actual harm, including 1 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| April 30, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | J Immediate jeopardy, isolated | Corrected May 22, 2025 |
| April 30, 2025 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected June 21, 2025 |
| April 30, 2025 Complaint | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected May 22, 2025 |
| April 30, 2025 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected May 22, 2025 |
| October 16, 2024 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | D Potential harm, isolated | Corrected November 14, 2024 |
| October 16, 2024 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected November 14, 2024 |
| October 16, 2024 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | D Potential harm, isolated | Corrected November 14, 2024 |
| October 16, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected November 14, 2024 |
| October 16, 2024 Fire safety | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Miscellaneous Deficiencies · Tag K0741 | D Potential harm, isolated | Corrected November 14, 2024 |
| October 16, 2024 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | D Potential harm, isolated | Corrected November 14, 2024 |
| October 16, 2024 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | D Potential harm, isolated | Corrected November 14, 2024 |
| October 16, 2024 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | D Potential harm, isolated | Corrected November 14, 2024 |
| October 16, 2024 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | D Potential harm, isolated | Corrected November 14, 2024 |
| October 16, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected January 3, 2025 |
| October 16, 2024 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | G Actual harm, isolated | Corrected November 14, 2024 |
| October 16, 2024 Complaint | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | F Potential harm, widespread | Corrected January 3, 2025 |
| October 16, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected November 14, 2024 |
| October 16, 2024 Complaint | Ensure that the resident and his/her doctor meet face-to-face at all required visits. Nursing and Physician Services Deficiencies · Tag F0712 | E Potential harm, pattern | Corrected January 3, 2025 |
| October 16, 2024 Complaint | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Tag F0693 | E Potential harm, pattern | Corrected January 3, 2025 |
| October 16, 2024 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected January 3, 2025 |
| October 16, 2024 Standard | PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · Tag F0645 | D Potential harm, isolated | Corrected November 14, 2024 |
| October 16, 2024 Complaint | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected January 3, 2025 |
| October 16, 2024 Complaint | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. Resident Rights Deficiencies · Tag F0557 | D Potential harm, isolated | Corrected January 3, 2025 |
| October 16, 2024 Standard | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. Resident Rights Deficiencies · Tag F0561 | D Potential harm, isolated | Corrected November 14, 2024 |
| October 16, 2024 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected November 14, 2024 |
| October 16, 2024 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected January 3, 2025 |
| October 16, 2024 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected November 14, 2024 |
| October 16, 2024 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected November 14, 2024 |
| October 16, 2024 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected January 3, 2025 |
| October 16, 2024 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected November 14, 2024 |
| October 16, 2024 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected January 3, 2025 |
| October 16, 2024 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected January 3, 2025 |
| October 16, 2024 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected November 14, 2024 |
| October 16, 2024 Complaint | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Tag F0732 | D Potential harm, isolated | Corrected January 3, 2025 |
| October 16, 2024 Complaint | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected January 3, 2025 |
| October 16, 2024 Complaint | Provide or obtain dental services for each resident. Quality of Life and Care Deficiencies · Tag F0791 | D Potential harm, isolated | Corrected January 3, 2025 |
| October 16, 2024 Standard | Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. Administration Deficiencies · Tag F0847 | D Potential harm, isolated | Corrected November 14, 2024 |
| September 24, 2021 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected November 8, 2021 |
| September 24, 2021 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected November 8, 2021 |
| September 24, 2021 Standard | Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Tag F0554 | D Potential harm, isolated | Corrected November 8, 2021 |
| September 24, 2021 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected November 8, 2021 |
| September 24, 2021 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected November 8, 2021 |
| October 3, 2019 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | D Potential harm, isolated | Corrected October 30, 2019 |
| October 3, 2019 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected October 30, 2019 |
| October 3, 2019 Fire safety | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Miscellaneous Deficiencies · Tag K0741 | D Potential harm, isolated | Corrected October 30, 2019 |
| October 3, 2019 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected October 30, 2019 |
| October 3, 2019 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected October 30, 2019 |
| October 3, 2019 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected October 30, 2019 |
| October 3, 2019 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected October 30, 2019 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 3 federal penalties in the past three years, including $128,974 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| April 30, 2025 | Fine | $50,749 |
| October 16, 2024 | Payment Denial | 50 days from November 14, 2024 |
| October 16, 2024 | Fine | $78,225 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| B&Y HEALTHCARE S CORP Organization | 5% or greater direct ownership interest | 50% | 12/31/2019 |
| CODY HEALTHCARE S CORP Organization | 5% or greater direct ownership interest | 50% | 12/31/2019 |
| B&Y TRUST Organization | 5% or greater indirect ownership interest | 50% | 12/31/2019 |
| CRAIG FLASHNER 2007 TRUST Organization | 5% or greater indirect ownership interest | 50% | 12/31/2019 |
| NORCROSS, ROBERT Individual | contracted managing employee | NOT APPLICABLE | 01/01/2014 |
| ROGERS, STACEY Individual | contracted managing employee | NOT APPLICABLE | 10/30/2014 |
| FLASHNER, CRAIG Individual | corporate director | NOT APPLICABLE | 12/31/2019 |
| FLASHNER, CRAIG Individual | operational/managerial control | NOT APPLICABLE | 12/31/2019 |
| NORTHPOINT REGIONAL LLC Organization | operational/managerial control | NOT APPLICABLE | 02/01/2007 |
| PERLSTEIN, YITZCHOK Individual | operational/managerial control | NOT APPLICABLE | 12/31/2019 |
| PRESTIGE ADMINISTRATIVE SERVICES, LLC Organization | operational/managerial control | NOT APPLICABLE | 01/01/2016 |
| KIRK, KRISTINE Individual | w-2 managing employee | NOT APPLICABLE | 01/01/2014 |
Other nursing homes near Spring Gate Rehab & Healthcare Center
- ★★★★★2Below average
Rainbow Rehab and Healthcare
8119 Memphis Arlington Road, Bartlett, TN 38133 · 3.8 mi
For-profit · 115 beds · Part of Prestige Administrative Services
- Special Focus candidate
- Abuse citation
★★★★★1Much below average- ★★★★★2Below average
Signature Healthcare of Memphis
1150 Dovecrest Rd, Memphis, TN 38134 · 4.8 mi
For-profit · 140 beds · Part of Signature Healthcare
★★★★★5Much above averageMillington Healthcare Center
5081 Easley Avenue, Millington, TN 38053 · 7.4 mi
For-profit · 85 beds · Part of Wellington Health Care Services
★★★★★2Below averageCordova Wellness and Rehabilitation Center
955 Germantown Pkwy, Cordova, TN 38018 · 8.3 mi
For-profit · 240 beds · Part of Ahava Healthcare
★★★★★3Average
Frequently asked questions
What is Spring Gate Rehab & Healthcare Center's rating?
Spring Gate Rehab & Healthcare Center has 1 out of 5 stars on the CMS overall star rating. The average for Tennessee nursing homes is 3 stars.
How many inspection citations did Spring Gate Rehab & Healthcare Center receive?
Its most recent standard health inspection found 23 citations, compared with a Tennessee average of 4.4. Every citation is listed on this page with its severity.
Does Spring Gate Rehab & Healthcare Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Spring Gate Rehab & Healthcare Center?
It is for profit - limited liability company and part of Prestige Administrative Services. The ownership section on this page lists the owners and managers reported to CMS.
Where is Spring Gate Rehab & Healthcare Center and how do I contact it?
Spring Gate Rehab & Healthcare Center is at 3909 Covington Pike, Memphis, TN 38135. Phone: (901) 377-1011.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.