nursing home in Morristown, TN
The Heritage Center
1026 McFarland Street, Morristown, TN 37814 · (423) 581-5100
★★★★★3
Average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★2
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
The Heritage Center at a glance
The Heritage Center is a 197-bed for-profit nursing home in Morristown, Tennessee (Hamblen County).
CMS gives it 3 out of 5 stars on its overall star rating, close to the Tennessee average of 3.
Residents receive about 3.6 hours of nursing care per day (0.6 of them from registered nurses), close to the state average of 3.8 hours.
Its most recent standard health inspection (June 4, 2025) found 8 health citations. The Tennessee average is 4.4.
It has not received a federal fine in the past three years.
Nursing staff turnover is 37.4% per year (state average 48.9%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 197
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Life Care Centers of America
- Medicare-certified since
- January 3, 1989
- Resident/family council
- Resident
- County
- Hamblen County
- CMS Certification Number
- 445215
Ratings
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 3 / 5 | 3 / 5 | 3 / 5 | Average |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 3 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 2 / 5 | 2.5 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3.6 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 3.6 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 4 / 5 | 3.4 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.64 hrs | 3.80 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.65 hrs | 0.60 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 1.96 hrs | 2.12 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.08 hrs | 3.31 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 37.4% | 48.9% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 17.6% | 43.2% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 2 | 1 | 1 | Worse |
Inspections
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 8 | 4 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 1 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 39 | 47.9 | 80.6 | Better |
Penalties
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $22,907 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 197 | 114 | 107 | |
| Average residents per day | 116 | 84 | 86 | |
| Occupancy | 58.8% | 74.8% | 80.9% |
Long-stay residents
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2% | 3.4% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 2.6% | 5% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 11% | 16.8% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 1.8% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.7% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 10% | 14% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 23.8% | 17.2% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 9.5% | 6.1% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 3.4% | 13.8% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 2.6% | 0.1% | 0.1% | Worse |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 37.4% | 31.7% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 18.4% | 20% | 19% | Average |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 94.5% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 98.7% | 89.4% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.9% | 1.7% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 90.9% | 79.8% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 79.4% | 79.3% | 82% | Average |
Inspection citations
State inspectors cited this home for 20 health deficiencies and 8 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| June 4, 2025 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected June 30, 2025 |
| June 4, 2025 Fire safety | Develop and maintain an Emergency Preparedness Program (EP). Emergency Preparedness Deficiencies · Tag E0004 | D Potential harm, isolated | Corrected June 30, 2025 |
| June 4, 2025 Standard | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0698 | E Potential harm, pattern | Corrected June 30, 2025 |
| June 4, 2025 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected June 30, 2025 |
| June 4, 2025 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected June 30, 2025 |
| June 4, 2025 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected June 30, 2025 |
| June 4, 2025 Standard | Have a policy regarding use and storage of foods brought to residents by family and other visitors. Nutrition and Dietary Deficiencies · Tag F0813 | D Potential harm, isolated | Corrected June 30, 2025 |
| June 4, 2025 Standard | Provide special eating equipment and utensils for residents who need them and appropriate assistance. Nutrition and Dietary Deficiencies · Tag F0810 | D Potential harm, isolated | Corrected June 30, 2025 |
| June 4, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected June 30, 2025 |
| June 4, 2025 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected June 30, 2025 |
| February 28, 2024 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | E Potential harm, pattern | Corrected April 5, 2024 |
| February 28, 2024 Fire safety | Install a fire alarm system that can be heard throughout the facility. Smoke Deficiencies · Tag K0341 | D Potential harm, isolated | Corrected April 5, 2024 |
| February 28, 2024 Fire safety | Provide a written emergency evacuation plan. Miscellaneous Deficiencies · Tag K0711 | D Potential harm, isolated | Corrected April 5, 2024 |
| February 28, 2024 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | D Potential harm, isolated | Corrected April 5, 2024 |
| February 28, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected April 5, 2024 |
| February 28, 2024 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected April 5, 2024 |
| February 28, 2024 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | D Potential harm, isolated | Corrected April 5, 2024 |
| February 28, 2024 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected April 5, 2024 |
| February 28, 2024 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected April 5, 2024 |
| February 28, 2024 Standard | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Tag F0693 | D Potential harm, isolated | Corrected April 5, 2024 |
| February 28, 2024 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected April 5, 2024 |
| February 28, 2024 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected April 5, 2024 |
| February 28, 2024 Standard | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. Administration Deficiencies · Tag F0773 | D Potential harm, isolated | Corrected April 5, 2024 |
| January 23, 2020 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected March 1, 2020 |
| January 23, 2020 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | D Potential harm, isolated | Corrected February 3, 2020 |
| January 23, 2020 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected January 30, 2020 |
| January 23, 2020 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected January 27, 2020 |
| January 23, 2020 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected January 25, 2020 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| FARMER, ELIZABETH Individual | adp of the snf | NOT APPLICABLE | 03/07/2025 |
| LIFE CARE CENTERS OF AMERICA, INC. Organization | adp of the snf | NOT APPLICABLE | 01/31/2006 |
| PRESTON, FORREST Individual | adp of the snf | NOT APPLICABLE | 01/31/2006 |
| TAN, MICHAEL Individual | adp of the snf | NOT APPLICABLE | 03/07/2025 |
| FLETCHER, TODD Individual | corporate director | NOT APPLICABLE | 05/01/2021 |
| LAY, LISA Individual | corporate director | NOT APPLICABLE | 04/24/2017 |
| PRESTON, FORREST Individual | corporate director | NOT APPLICABLE | 01/06/1976 |
| SWANKER, RICHARD Individual | corporate director | NOT APPLICABLE | 01/01/2022 |
| ZIEGLER, JAMES Individual | corporate director | NOT APPLICABLE | 09/18/2001 |
| CROSS, CINDY Individual | corporate officer | NOT APPLICABLE | 04/21/1994 |
| FLETCHER, TODD Individual | corporate officer | NOT APPLICABLE | 11/02/2020 |
| HENRY, TERRY Individual | corporate officer | NOT APPLICABLE | 08/16/1999 |
| LAY, LISA Individual | corporate officer | NOT APPLICABLE | 02/09/2018 |
| PRESTON, FORREST Individual | corporate officer | NOT APPLICABLE | 01/06/1976 |
| SWANKER, RICHARD Individual | corporate officer | NOT APPLICABLE | 04/01/2011 |
| THURMOND, JOAN Individual | corporate officer | NOT APPLICABLE | 09/22/2000 |
| ZIEGLER, JAMES Individual | corporate officer | NOT APPLICABLE | 08/16/1999 |
| PRESTON, FORREST Individual | direct ownership interest | NOT APPLICABLE | 01/06/1976 |
| FARMER, ELIZABETH Individual | managing control - governing body | NOT APPLICABLE | 04/01/2024 |
| PARTON, DARLA Individual | managing control - governing body | NOT APPLICABLE | 09/15/2004 |
| SOLOMON, JENNIFER Individual | managing control - governing body | NOT APPLICABLE | 05/01/2019 |
| FARMER, ELIZABETH Individual | operational/managerial control | NOT APPLICABLE | 04/01/2024 |
| FLETCHER, TODD Individual | operational/managerial control | NOT APPLICABLE | 05/01/2021 |
| LAY, LISA Individual | operational/managerial control | NOT APPLICABLE | 04/24/2017 |
| LIFE CARE CENTERS OF AMERICA, INC. Organization | operational/managerial control | NOT APPLICABLE | 04/01/1994 |
| PARTON, DARLA Individual | operational/managerial control | NOT APPLICABLE | 09/15/2004 |
| PRESTON, AUBREY Individual | operational/managerial control | NOT APPLICABLE | 11/27/2024 |
| PRESTON, FORREST Individual | operational/managerial control | NOT APPLICABLE | 04/01/1994 |
| SOLOMON, JENNIFER Individual | operational/managerial control | NOT APPLICABLE | 05/01/2019 |
| SWANKER, RICHARD Individual | operational/managerial control | NOT APPLICABLE | 01/01/2022 |
| TAN, MICHAEL Individual | operational/managerial control | NOT APPLICABLE | 07/30/2013 |
| ZIEGLER, JAMES Individual | operational/managerial control | NOT APPLICABLE | 09/18/2001 |
Other nursing homes near The Heritage Center
Life Care Center of Morristown
501 West Economy Road, Morristown, TN 37814 · 1.7 mi
For-profit · 161 beds · Part of Life Care Centers of America
- CMS high performer
★★★★★5Much above average- ★★★★★4Above average
Ridgeview Terrace of Life Care
165 Coffey Lane PO Box 26, Rutledge, TN 37861 · 12.4 mi
For-profit · 132 beds · Part of Life Care Centers of America
★★★★★4Above averageLife Care Center of Jefferson City
336 West Old Andrew Johnson Hwy, Jefferson City, TN 37760 · 13.1 mi
For-profit · 121 beds · Part of Life Care Centers of America
★★★★★3AverageJefferson City Health and Rehab Center
283 W Broadway Blvd, Jefferson City, TN 37760 · 13.4 mi
For-profit · 170 beds · Part of Prestige Administrative Services
★★★★★3AverageJefferson County Nursing Home
914 Industrial Park Rd, Dandridge, TN 37725 · 14.6 mi
Government · 160 beds
★★★★★3Average
Frequently asked questions
What is The Heritage Center's rating?
The Heritage Center has 3 out of 5 stars on the CMS overall star rating. The average for Tennessee nursing homes is 3 stars.
How many inspection citations did The Heritage Center receive?
Its most recent standard health inspection found 8 citations, compared with a Tennessee average of 4.4. Every citation is listed on this page with its severity.
Does The Heritage Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns The Heritage Center?
It is for profit - corporation and part of Life Care Centers of America. The ownership section on this page lists the owners and managers reported to CMS.
Where is The Heritage Center and how do I contact it?
The Heritage Center is at 1026 McFarland Street, Morristown, TN 37814. Phone: (423) 581-5100.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.