nursing home in Wilkes-Barre, PA

Riverstreet Manor

440 North River Street, Wilkes-Barre, PA 18702 · (570) 825-5611

★★★★★2
Below average
CMS overall star rating
  • Health inspections★★★★★2
  • Staffing★★★★★3
  • Quality measures★★★★★3
  • Abuse citation

Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data

Riverstreet Manor at a glance

Riverstreet Manor is a 122-bed for-profit nursing home in Wilkes-Barre, Pennsylvania (Luzerne County).

CMS gives it 2 out of 5 stars on its overall star rating, worse than the Pennsylvania average of 3.

Residents receive about 3.2 hours of nursing care per day (0.7 of them from registered nurses), worse than the state average of 3.9 hours.

Its most recent standard health inspection (April 17, 2026) found 17 health citations. The Pennsylvania average is 10.

Federal regulators fined it 1 time in the past three years, totaling $8,278.

Nursing staff turnover is 43.8% per year (state average 44.5%).

Facility details

Type
Nursing home
Ownership
For Profit - Corporation
Beds
122
Certified for
Medicare and Medicaid
Medicare-certified since
March 5, 1985
Resident/family council
Resident
County
Luzerne County
CMS Certification Number
395691

Ratings

MeasureThis facilityPennsylvania avg.U.S. avg.vs. U.S.
Overall star rating ⓘ (higher is better)2 / 53 / 53 / 5Worse
Health inspection rating ⓘ (higher is better)2 / 52.8 / 52.8 / 5Worse
Staffing rating ⓘ (higher is better)3 / 53 / 52.9 / 5Average
Quality measures rating ⓘ (higher is better)3 / 53.6 / 53.6 / 5Worse
Long-stay quality rating (higher is better)3 / 53.8 / 53.8 / 5Worse
Short-stay (rehab) quality rating (higher is better)4 / 53.3 / 53.3 / 5Better

Staffing

This facility3.16 hrsPennsylvania average3.89 hrsU.S. average3.86 hrs
Total nurse staff hours per resident per day: this facility vs. Pennsylvania and U.S. averages
MeasureThis facilityPennsylvania avg.U.S. avg.vs. U.S.
Total nurse staff hours per resident per day ⓘ (higher is better)3.16 hrs3.89 hrs3.86 hrsWorse
Registered nurse hours per resident per day (higher is better)0.68 hrs0.79 hrs0.69 hrsAverage
Nurse aide hours per resident per day (higher is better)1.83 hrs2.19 hrs2.32 hrsWorse
Weekend nurse staff hours per resident per day (higher is better)2.89 hrs3.53 hrs3.42 hrsWorse
Nursing staff turnover (yearly) (lower is better)43.8%44.5%45.8%Average
Registered nurse turnover (yearly) (lower is better)45%39.9%42.9%Average
Administrators who left in the past year (lower is better)111Worse

Inspections

This facility17Pennsylvania average10U.S. average9
Health citations in the most recent inspection: this facility vs. Pennsylvania and U.S. averages
MeasureThis facilityPennsylvania avg.U.S. avg.vs. U.S.
Health citations in the most recent inspection (lower is better)17109Worse
Citations from complaint investigations (latest cycle) (lower is better)933Worse
Weighted health inspection score ⓘ (lower is better)11482.480.6Worse

Penalties

This facility1Pennsylvania average1U.S. average1
Fines in the past 3 years: this facility vs. Pennsylvania and U.S. averages
MeasureThis facilityPennsylvania avg.U.S. avg.vs. U.S.
Fines in the past 3 years (lower is better)111Worse
Total fines in the past 3 years (lower is better)$8,278$25,774$30,972Better
All federal penalties in the past 3 years (lower is better)111Average

Size

MeasureThis facilityPennsylvania avg.U.S. avg.vs. U.S.
Certified beds122127107
Average residents per day11210586
Occupancy92%84%80.9%

Long-stay residents

This facility4%Pennsylvania average3.1%U.S. average3.2%
Long-stay residents with a fall causing major injury: this facility vs. Pennsylvania and U.S. averages
MeasureThis facilityPennsylvania avg.U.S. avg.vs. U.S.
Long-stay residents with a fall causing major injury (lower is better)4%3.1%3.2%Worse
Long-stay residents with pressure ulcers (lower is better)4.7%4.8%4.6%Average
Long-stay residents given antipsychotic medication (lower is better)25%17.7%15.4%Worse
Long-stay residents with a urinary tract infection (lower is better)2.4%1.5%1.6%Worse
Long-stay residents with a catheter left in the bladder (lower is better)1.2%0.7%0.8%Worse
Long-stay residents needing more help with daily activities (lower is better)16.3%16.8%13.9%Worse
Long-stay residents whose walking worsened (lower is better)18.8%17%14.1%Worse
Long-stay residents who lose too much weight (lower is better)5.6%6.2%5.2%Worse
Long-stay residents with depressive symptoms (lower is better)6.1%10.8%12.8%Better
Long-stay residents who were physically restrained (lower is better)0%0.2%0.1%Better
Long-stay residents given anti-anxiety or sleep medication (lower is better)20.7%20%19.5%Worse
Long-stay residents with new or worse incontinence (lower is better)27.8%25.5%19%Worse
Long-stay residents given a flu vaccine (higher is better)100%93.5%95.5%Average
Long-stay residents given a pneumonia vaccine (higher is better)97.5%87.5%93.6%Average

Short-stay residents

This facility0.6%Pennsylvania average1.4%U.S. average1.6%
Short-stay residents newly given antipsychotic medication: this facility vs. Pennsylvania and U.S. averages
MeasureThis facilityPennsylvania avg.U.S. avg.vs. U.S.
Short-stay residents newly given antipsychotic medication (lower is better)0.6%1.4%1.6%Better
Short-stay residents given a flu vaccine (higher is better)97%68.7%79.8%Better
Short-stay residents given a pneumonia vaccine (higher is better)92.5%70%82%Better

Inspection citations

State inspectors cited this home for 50 health deficiencies and 21 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.

DateCitationSeverityStatus
June 24, 2026
Complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607
D
Potential harm, isolated
Corrected July 7, 2026
May 28, 2026
Complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Tag F0686
D
Potential harm, isolated
Corrected July 7, 2026
May 28, 2026
Complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Tag F0690
D
Potential harm, isolated
Corrected July 7, 2026
April 17, 2026
Fire safety
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies · Tag K0321
F
Potential harm, widespread
Corrected June 26, 2026
April 17, 2026
Fire safety
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies · Tag K0741
E
Potential harm, pattern
Corrected June 26, 2026
April 17, 2026
Fire safety
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies · Tag K0712
E
Potential harm, pattern
Corrected June 26, 2026
April 17, 2026
Fire safety
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies · Tag K0353
E
Potential harm, pattern
Corrected June 26, 2026
April 17, 2026
Fire safety
Install corridor and hallway doors that block smoke.
Smoke Deficiencies · Tag K0363
E
Potential harm, pattern
Corrected June 26, 2026
April 17, 2026
Fire safety
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies · Tag K0372
E
Potential harm, pattern
Corrected June 26, 2026
April 17, 2026
Fire safety
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Smoke Deficiencies · Tag K0374
E
Potential harm, pattern
Corrected June 26, 2026
April 17, 2026
Fire safety
Provide properly protected cooking facilities.
Smoke Deficiencies · Tag K0324
E
Potential harm, pattern
Corrected June 26, 2026
April 17, 2026
Fire safety
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies · Tag K0345
C
No harm, widespread
Corrected June 26, 2026
April 17, 2026
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
F
Potential harm, widespread
Corrected July 7, 2026
April 17, 2026
Standard
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Administration Deficiencies · Tag F0868
E
Potential harm, pattern
Corrected July 7, 2026
April 17, 2026
Standard
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies · Tag F0809
E
Potential harm, pattern
Corrected July 7, 2026
April 17, 2026
Standard
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0605
D
Potential harm, isolated
Corrected July 7, 2026
April 17, 2026
Standard
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Tag F0761
D
Potential harm, isolated
Corrected July 7, 2026
April 17, 2026
Standard
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies · Tag F0692
D
Potential harm, isolated
Corrected July 7, 2026
April 17, 2026
Standard
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
D
Potential harm, isolated
Corrected July 7, 2026
April 17, 2026
Standard
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies · Tag F0655
D
Potential harm, isolated
Corrected July 7, 2026
December 30, 2025
Complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies · Tag F0585
D
Potential harm, isolated
Corrected February 4, 2026
December 30, 2025
Complaint
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · Tag F0760
D
Potential harm, isolated
Corrected February 4, 2026
October 21, 2025
Complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600
G
Actual harm, isolated
Corrected December 2, 2025
October 21, 2025
Complaint
Have policies on smoking.
Environmental Deficiencies · Tag F0926
E
Potential harm, pattern
Corrected December 2, 2025
October 21, 2025
Complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Tag F0584
E
Potential harm, pattern
Corrected December 2, 2025
October 21, 2025
Complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
D
Potential harm, isolated
Corrected December 2, 2025
June 26, 2025
Fire safety
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies · Tag K0211
E
Potential harm, pattern
Corrected July 22, 2025
June 26, 2025
Fire safety
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies · Tag K0353
E
Potential harm, pattern
Corrected July 22, 2025
June 26, 2025
Fire safety
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies · Tag K0761
E
Potential harm, pattern
Corrected July 22, 2025
June 26, 2025
Fire safety
Install corridor and hallway doors that block smoke.
Smoke Deficiencies · Tag K0363
D
Potential harm, isolated
Corrected July 22, 2025
June 26, 2025
Standard
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies · Tag F0697
E
Potential harm, pattern
Corrected August 19, 2025
June 26, 2025
Standard
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
E
Potential harm, pattern
Corrected August 19, 2025
June 26, 2025
Standard
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies · Tag F0809
E
Potential harm, pattern
Corrected August 19, 2025
June 26, 2025
Complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Tag F0677
E
Potential harm, pattern
Corrected August 19, 2025
June 26, 2025
Standard
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Nursing and Physician Services Deficiencies · Tag F0711
D
Potential harm, isolated
Corrected August 19, 2025
June 26, 2025
Standard
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · Tag F0658
D
Potential harm, isolated
Corrected August 19, 2025
June 26, 2025
Standard
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies · Tag F0699
D
Potential harm, isolated
Corrected August 19, 2025
June 26, 2025
Standard
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies · Tag F0691
D
Potential harm, isolated
Corrected August 19, 2025
June 26, 2025
Standard
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Tag F0684
D
Potential harm, isolated
Corrected August 19, 2025
June 26, 2025
Standard
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Tag F0761
D
Potential harm, isolated
Corrected August 19, 2025
June 26, 2025
Standard
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Tag F0755
D
Potential harm, isolated
Corrected August 19, 2025
January 30, 2025
Fire safety
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0911
E
Potential harm, pattern
Corrected March 4, 2025
September 6, 2024
Fire safety
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies · Tag K0321
E
Potential harm, pattern
Corrected November 5, 2024
September 6, 2024
Fire safety
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies · Tag K0291
E
Potential harm, pattern
Corrected November 5, 2024
September 6, 2024
Fire safety
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies · Tag K0353
E
Potential harm, pattern
Corrected November 5, 2024
September 6, 2024
Fire safety
Install corridor and hallway doors that block smoke.
Smoke Deficiencies · Tag K0363
E
Potential harm, pattern
Corrected November 5, 2024
September 6, 2024
Fire safety
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Smoke Deficiencies · Tag K0374
E
Potential harm, pattern
Corrected November 5, 2024
September 6, 2024
Fire safety
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0911
C
No harm, widespread
Corrected November 5, 2024
September 6, 2024
Fire safety
Provide properly protected cooking facilities.
Smoke Deficiencies · Tag K0324
C
No harm, widespread
Corrected November 5, 2024
September 6, 2024
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
E
Potential harm, pattern
Corrected October 9, 2024
September 6, 2024
Standard
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · Tag F0550
E
Potential harm, pattern
Corrected October 9, 2024
September 6, 2024
Standard
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Tag F0657
E
Potential harm, pattern
Corrected October 9, 2024
September 6, 2024
Standard
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies · Tag F0697
D
Potential harm, isolated
Corrected October 9, 2024
September 6, 2024
Standard
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies · Tag F0694
D
Potential harm, isolated
Corrected October 9, 2024
September 6, 2024
Standard
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · Tag F0758
D
Potential harm, isolated
Corrected October 9, 2024
September 6, 2024
Standard
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Tag F0755
D
Potential harm, isolated
Corrected October 9, 2024
September 6, 2024
Standard
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Quality of Life and Care Deficiencies · Tag F0745
D
Potential harm, isolated
Corrected October 9, 2024
September 6, 2024
Standard
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Tag F0684
D
Potential harm, isolated
Corrected October 9, 2024
September 6, 2024
Standard
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610
D
Potential harm, isolated
Corrected October 9, 2024
September 6, 2024
Standard
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · Tag F0578
D
Potential harm, isolated
Corrected October 9, 2024
September 6, 2024
Standard
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Rights Deficiencies · Tag F0559
D
Potential harm, isolated
Corrected October 9, 2024
August 11, 2024
Complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Tag F0842
D
Potential harm, isolated
Corrected October 9, 2024
August 11, 2024
Complaint
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies · Tag F0678
D
Potential harm, isolated
Corrected October 9, 2024
August 11, 2024
Complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
D
Potential harm, isolated
Corrected October 9, 2024
August 11, 2024
Complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Tag F0761
D
Potential harm, isolated
Corrected October 9, 2024
August 11, 2024
Complaint
Post nurse staffing information every day.
Nursing and Physician Services Deficiencies · Tag F0732
C
No harm, widespread
Corrected October 9, 2024
April 24, 2024
Complaint
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Tag F0695
E
Potential harm, pattern
Corrected May 29, 2024
April 24, 2024
Complaint
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies · Tag F0806
E
Potential harm, pattern
Corrected May 29, 2024
April 24, 2024
Complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · Tag F0550
E
Potential harm, pattern
Corrected May 29, 2024
January 18, 2024
Complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
F
Potential harm, widespread
Corrected February 27, 2024
January 18, 2024
Complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Tag F0684
D
Potential harm, isolated
Corrected February 27, 2024

Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.

Fines and payment denials

CMS reports 1 federal penalty in the past three years, including $8,278 in fines.

DatePenaltyAmount / length
October 21, 2025Fine$8,278

Owners and managers

Individuals and organizations reported to CMS as owning or operating this nursing home.

NameRoleShareSince
RSCNHHC LLC
Organization
5% or greater direct ownership interest100%05/01/2021
SAR FT 2021 FAMILY TRUST
Organization
5% or greater indirect ownership interest100%05/01/2021
EICHHORN, HOLLY
Individual
adp of the snfNOT APPLICABLE03/24/2025
EICHHORN, HOLLY
Individual
operational/managerial controlNOT APPLICABLE05/01/2021
MANDEL, AVITAL
Individual
operational/managerial controlNOT APPLICABLE05/01/2021

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Frequently asked questions

What is Riverstreet Manor's rating?

Riverstreet Manor has 2 out of 5 stars on the CMS overall star rating. The average for Pennsylvania nursing homes is 3 stars.

How many inspection citations did Riverstreet Manor receive?

Its most recent standard health inspection found 17 citations, compared with a Pennsylvania average of 10. Every citation is listed on this page with its severity.

Does Riverstreet Manor accept Medicare and Medicaid?

CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.

Who owns Riverstreet Manor?

It is for profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.

Where is Riverstreet Manor and how do I contact it?

Riverstreet Manor is at 440 North River Street, Wilkes-Barre, PA 18702. Phone: (570) 825-5611.

About this data

Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.