nursing home in Kutztown, PA
Willow Brook Rehabilitation and Healthcare Center
120 Trexler Avenue, Kutztown, PA 19530 · (610) 683-6220
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★1
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Willow Brook Rehabilitation and Healthcare Center at a glance
Willow Brook Rehabilitation and Healthcare Center is a 140-bed for-profit nursing home in Kutztown, Pennsylvania (Berks County).
CMS gives it 2 out of 5 stars on its overall star rating, worse than the Pennsylvania average of 3.
Residents receive about 3.5 hours of nursing care per day (0.5 of them from registered nurses), worse than the state average of 3.9 hours.
Its most recent standard health inspection (March 27, 2026) found 5 health citations. The Pennsylvania average is 10.
Federal regulators fined it 1 time in the past three years, totaling $8,281.
Nursing staff turnover is 41.4% per year (state average 44.5%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 140
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Prestige Healthcare Administrative Services
- Medicare-certified since
- November 7, 1984
- Resident/family council
- Resident
- County
- Berks County
- CMS Certification Number
- 395680
Ratings
| Measure | This facility | Pennsylvania avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 2 / 5 | 3 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.8 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 1 / 5 | 3 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3.6 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 3.8 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 3.3 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Pennsylvania avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.49 hrs | 3.89 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.49 hrs | 0.79 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.07 hrs | 2.19 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.28 hrs | 3.53 hrs | 3.42 hrs | Average |
| Nursing staff turnover (yearly) (lower is better) | 41.4% | 44.5% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 62.5% | 39.9% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Pennsylvania avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 5 | 10 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 3 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 89.3 | 82.4 | 80.6 | Worse |
Penalties
| Measure | This facility | Pennsylvania avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $8,281 | $25,774 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | Pennsylvania avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 140 | 127 | 107 | |
| Average residents per day | 131 | 105 | 86 | |
| Occupancy | 93.4% | 84% | 80.9% |
Long-stay residents
| Measure | This facility | Pennsylvania avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1.7% | 3.1% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 1.1% | 4.8% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 25.1% | 17.7% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 0.2% | 1.5% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.7% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 3.3% | 16.8% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 3.5% | 17% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 4.4% | 6.2% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 35% | 10.8% | 12.8% | Worse |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.2% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 19.5% | 20% | 19.5% | Average |
| Long-stay residents with new or worse incontinence (lower is better) | 15.5% | 25.5% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 93.5% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 87.5% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Pennsylvania avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1% | 1.4% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 93.8% | 68.7% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 100% | 70% | 82% | Better |
Inspection citations
State inspectors cited this home for 7 health deficiencies and 19 fire safety deficiencies in the inspection records CMS currently publishes. 2 citations involved actual harm, including 1 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| June 18, 2026 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected July 16, 2026 |
| March 27, 2026 Standard | Provide for the safe, appropriate administration of IV fluids for a resident when needed. Quality of Life and Care Deficiencies · Tag F0694 | J Immediate jeopardy, isolated | Corrected May 6, 2026 |
| March 27, 2026 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | F Potential harm, widespread | Corrected May 5, 2026 |
| March 27, 2026 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected May 5, 2026 |
| March 27, 2026 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected May 5, 2026 |
| February 7, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected April 8, 2025 |
| February 7, 2025 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | E Potential harm, pattern | Corrected April 8, 2025 |
| February 7, 2025 Fire safety | Meet other general requirements. Construction Deficiencies · Tag K0100 | E Potential harm, pattern | Corrected April 8, 2025 |
| March 15, 2024 Fire safety | Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke. Smoke Deficiencies · Tag K0362 | E Potential harm, pattern | Corrected April 16, 2024 |
| March 15, 2024 Fire safety | Have properly installed hallway dispensers for alcohol-based hand rub. Smoke Deficiencies · Tag K0325 | E Potential harm, pattern | Corrected April 16, 2024 |
| March 15, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected April 16, 2024 |
| March 15, 2024 Fire safety | Install properly constructed and protected linen or trash chutes. Services Deficiencies · Tag K0541 | E Potential harm, pattern | Corrected April 16, 2024 |
| March 15, 2024 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | E Potential harm, pattern | Corrected April 16, 2024 |
| March 15, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected April 16, 2024 |
| March 15, 2024 Standard | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Tag F0623 | C No harm, widespread | Corrected April 16, 2024 |
| January 23, 2024 Fire safety | Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire. Smoke Deficiencies · Tag K0343 | F Potential harm, widespread | Corrected February 29, 2024 |
| January 23, 2024 Fire safety | Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours. Smoke Deficiencies · Tag K0354 | E Potential harm, pattern | Corrected February 29, 2024 |
| March 16, 2023 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected May 11, 2023 |
| March 16, 2023 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | E Potential harm, pattern | Corrected May 11, 2023 |
| March 16, 2023 Fire safety | Have stairways and smokeproof enclosures used as exits that meet safety requirements. Egress Deficiencies · Tag K0225 | E Potential harm, pattern | Corrected May 11, 2023 |
| March 16, 2023 Fire safety | Install a two-hour-resistant firewall separation. Construction Deficiencies · Tag K0133 | E Potential harm, pattern | Corrected May 11, 2023 |
| March 16, 2023 Fire safety | Install properly constructed and protected linen or trash chutes. Services Deficiencies · Tag K0541 | E Potential harm, pattern | Corrected May 11, 2023 |
| March 16, 2023 Fire safety | Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Tag K0355 | C No harm, widespread | Corrected May 11, 2023 |
| March 16, 2023 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | C No harm, widespread | Corrected May 11, 2023 |
| March 16, 2023 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | C No harm, widespread | Corrected May 11, 2023 |
| March 16, 2023 Fire safety | Meet other general requirements. Construction Deficiencies · Tag K0100 | C No harm, widespread | Corrected May 11, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $8,281 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| March 27, 2026 | Fine | $8,281 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| WILLOW BROOK REHAB LLC Organization | 5% or greater direct ownership interest | 100% | 12/29/2021 |
| CLYDE II LLC Organization | 5% or greater indirect ownership interest | 10% | 12/29/2021 |
| PA NOBLE PARENTCO LLC Organization | 5% or greater indirect ownership interest | 70% | 12/29/2021 |
| STAR PA I HOLDINGS LLC Organization | 5% or greater indirect ownership interest | 20% | 12/29/2021 |
| STERN, MOSHE Individual | 5% or greater indirect ownership interest | — | 12/29/2021 |
| SPRINGMAN, KATHLEEN Individual | adp of the snf | NOT APPLICABLE | 04/24/2026 |
| SPRINGMAN, KATHLEEN Individual | operational/managerial control | NOT APPLICABLE | 01/01/2025 |
Other nursing homes near Willow Brook Rehabilitation and Healthcare Center
Lutheran Home at Topton, the
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★★★★★5Much above averageMosser Nursing Home
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- CMS high performer
★★★★★5Much above averageComplete Care at Lehigh LLC
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★★★★★3AverageLaureldale Skilled Nursing and Rehabilitation Cent
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For-profit · 198 beds · Part of Genesis Healthcare
★★★★★3AverageBerks Heim Nursing & Rehabilitation
1011 Berks Road, Leesport, PA 19533 · 11.8 mi
Government · 420 beds
- CMS high performer
★★★★★5Much above averageLuther Crest Nursing Facility
800 Hausman Road, Allentown, PA 18104 · 12.5 mi
Non-profit · 60 beds
- CMS high performer
★★★★★5Much above average
Frequently asked questions
What is Willow Brook Rehabilitation and Healthcare Center's rating?
Willow Brook Rehabilitation and Healthcare Center has 2 out of 5 stars on the CMS overall star rating. The average for Pennsylvania nursing homes is 3 stars.
How many inspection citations did Willow Brook Rehabilitation and Healthcare Center receive?
Its most recent standard health inspection found 5 citations, compared with a Pennsylvania average of 10. Every citation is listed on this page with its severity.
Does Willow Brook Rehabilitation and Healthcare Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Willow Brook Rehabilitation and Healthcare Center?
It is for profit - limited liability company and part of Prestige Healthcare Administrative Services. The ownership section on this page lists the owners and managers reported to CMS.
Where is Willow Brook Rehabilitation and Healthcare Center and how do I contact it?
Willow Brook Rehabilitation and Healthcare Center is at 120 Trexler Avenue, Kutztown, PA 19530. Phone: (610) 683-6220.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.