nursing home in The Dalles, OR
Oregon Veterans Home
700 Veterans Drive, The Dalles, OR 97058 · (541) 296-7190
★★★★★3
Average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★5
- Quality measures★★★★★4
- Abuse citation
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Oregon Veterans Home at a glance
Oregon Veterans Home is a 151-bed non-profit nursing home in The Dalles, Oregon (Wasco County).
CMS gives it 3 out of 5 stars on its overall star rating, close to the Oregon average of 3.1.
Residents receive about 5 hours of nursing care per day (1 of them from registered nurses), close to the state average of 5 hours.
Its most recent standard health inspection (June 26, 2026) found 5 health citations. The Oregon average is 9.2.
Federal regulators fined it 1 time in the past three years, totaling $13,065.
Nursing staff turnover is 41.2% per year (state average 47.4%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 151
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- April 29, 1998
- Resident/family council
- Resident
- County
- Wasco County
- CMS Certification Number
- 385257
Ratings
| Measure | This facility | Oregon avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 3 / 5 | 3.1 / 5 | 3 / 5 | Average |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.8 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 3.9 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 3.5 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 3 / 5 | 3.4 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 4 / 5 | 3.7 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Oregon avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 5.03 hrs | 5.03 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.99 hrs | 0.72 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 3.76 hrs | 3.40 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 4.31 hrs | 4.51 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 41.2% | 47.4% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 25% | 51.6% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 2 | 1 | 1 | Worse |
Inspections
| Measure | This facility | Oregon avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 5 | 9 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 2 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 41 | 71.8 | 80.6 | Better |
Penalties
| Measure | This facility | Oregon avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $13,065 | $27,522 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | Oregon avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 151 | 83 | 107 | |
| Average residents per day | 111 | 58 | 86 | |
| Occupancy | 73.4% | 71.9% | 80.9% |
Long-stay residents
| Measure | This facility | Oregon avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 3.3% | 2.4% | 3.2% | Average |
| Long-stay residents with pressure ulcers (lower is better) | 9.7% | 5.8% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 21.5% | 13.9% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 0.8% | 2% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.2% | 1.4% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 17.7% | 14.9% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 22.2% | 20.6% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 6.9% | 4.7% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 7.2% | 4.9% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 17.3% | 12.4% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 20.5% | 21.8% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 95.2% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 91.3% | 95.2% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Oregon avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1.4% | 1.4% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 48.1% | 81.2% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 63.5% | 85.6% | 82% | Worse |
Inspection citations
State inspectors cited this home for 13 health deficiencies and 12 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| June 26, 2026 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | F Potential harm, widespread | Corrected August 14, 2026 |
| June 26, 2026 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | G Actual harm, isolated | Corrected April 28, 2026 |
| June 26, 2026 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | E Potential harm, pattern | Corrected August 14, 2026 |
| June 26, 2026 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected August 14, 2026 |
| June 26, 2026 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | D Potential harm, isolated | Corrected August 14, 2026 |
| June 26, 2026 Standard | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. Infection Control Deficiencies · Tag F0887 | D Potential harm, isolated | Corrected August 14, 2026 |
| March 14, 2025 Fire safety | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Miscellaneous Deficiencies · Tag K0741 | F Potential harm, widespread | Corrected May 3, 2025 |
| March 14, 2025 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected May 3, 2025 |
| March 14, 2025 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | F Potential harm, widespread | Corrected May 3, 2025 |
| March 14, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected May 3, 2025 |
| March 14, 2025 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | F Potential harm, widespread | Corrected May 3, 2025 |
| March 14, 2025 Fire safety | Develop Emergency Preparedness policies and procedures. Emergency Preparedness Deficiencies · Tag E0013 | F Potential harm, widespread | Corrected May 3, 2025 |
| March 14, 2025 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | D Potential harm, isolated | Corrected May 3, 2025 |
| March 14, 2025 Fire safety | Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Tag K0355 | D Potential harm, isolated | Corrected May 3, 2025 |
| March 14, 2025 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | D Potential harm, isolated | Corrected May 3, 2025 |
| March 14, 2025 Fire safety | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. Egress Deficiencies · Tag K0223 | D Potential harm, isolated | Corrected May 3, 2025 |
| March 14, 2025 Complaint | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | E Potential harm, pattern | Corrected May 3, 2025 |
| March 14, 2025 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected May 3, 2025 |
| March 14, 2025 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected May 3, 2025 |
| March 14, 2025 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected May 3, 2025 |
| March 14, 2025 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected September 23, 2024 |
| November 3, 2023 Fire safety | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. Egress Deficiencies · Tag K0223 | D Potential harm, isolated | Corrected December 23, 2023 |
| November 3, 2023 Standard | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0698 | D Potential harm, isolated | Corrected December 23, 2023 |
| November 3, 2023 Complaint | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected December 23, 2023 |
| November 3, 2023 Complaint | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | D Potential harm, isolated | Corrected December 23, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $13,065 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| June 26, 2026 | Fine | $13,065 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| STATE OF OREGON DEPARTMENT OF VETERANS AFFAIRS Organization | 5% or greater direct ownership interest | 100% | 10/01/2003 |
| HAOLE VALENZUELA, DONNA Individual | corporate officer | NOT APPLICABLE | 03/01/2022 |
| DECKER, BRYAN Individual | operational/managerial control | NOT APPLICABLE | 10/01/2003 |
| VETERANS CARE CENTERS OF OREGON Organization | operational/managerial control | NOT APPLICABLE | 10/01/2003 |
| WESTCARE MANAGEMENT INC Organization | operational/managerial control | NOT APPLICABLE | 10/01/2003 |
| PRAY, TARA Individual | w-2 managing employee | NOT APPLICABLE | 06/14/2022 |
Other nursing homes near Oregon Veterans Home
The Dalles Health and Rehabilitation
1023 W. 25th Street, The Dalles, OR 97058 · 3.9 mi
For-profit · 121 beds · Part of Evergreen Healthcare Group
★★★★★4Above average- ★★★★★1Much below average
Hood River Post Acute
729 Henderson Road, Hood River, OR 97031 · 20.9 mi
For-profit · 100 beds · Part of Pacs Group
★★★★★3Average
Frequently asked questions
What is Oregon Veterans Home's rating?
Oregon Veterans Home has 3 out of 5 stars on the CMS overall star rating. The average for Oregon nursing homes is 3.1 stars.
How many inspection citations did Oregon Veterans Home receive?
Its most recent standard health inspection found 5 citations, compared with a Oregon average of 9.2. Every citation is listed on this page with its severity.
Does Oregon Veterans Home accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Oregon Veterans Home?
It is non profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.
Where is Oregon Veterans Home and how do I contact it?
Oregon Veterans Home is at 700 Veterans Drive, The Dalles, OR 97058. Phone: (541) 296-7190.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.