nursing home in Eugene, OR
Hillside Heights Rehabilitation Center
1201 McLean Blvd., Eugene, OR 97405 · (541) 683-2155
★★★★★3
Average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★4
- Quality measures★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Hillside Heights Rehabilitation Center at a glance
Hillside Heights Rehabilitation Center is a 83-bed for-profit nursing home in Eugene, Oregon (Lane County).
CMS gives it 3 out of 5 stars on its overall star rating, close to the Oregon average of 3.1.
Residents receive about 4.7 hours of nursing care per day (0.5 of them from registered nurses), worse than the state average of 5 hours.
Its most recent standard health inspection (January 30, 2026) found 13 health citations. The Oregon average is 9.2.
It has not received a federal fine in the past three years.
Nursing staff turnover is 51.8% per year (state average 47.4%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 83
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Volare Health
- Medicare-certified since
- January 1, 1967
- Resident/family council
- Resident
- County
- Lane County
- CMS Certification Number
- 385046
Ratings
| Measure | This facility | Oregon avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 3 / 5 | 3.1 / 5 | 3 / 5 | Average |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.8 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 3.9 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 3 / 5 | 3.5 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 4 / 5 | 3.4 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 3.7 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | Oregon avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.74 hrs | 5.03 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.50 hrs | 0.72 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 3.05 hrs | 3.40 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 4.12 hrs | 4.51 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 51.8% | 47.4% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 55.6% | 51.6% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Oregon avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 13 | 9 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 6 | 2 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 65 | 71.8 | 80.6 | Better |
Penalties
| Measure | This facility | Oregon avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $27,522 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Oregon avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 83 | 83 | 107 | |
| Average residents per day | 57 | 58 | 86 | |
| Occupancy | 68.6% | 71.9% | 80.9% |
Long-stay residents
| Measure | This facility | Oregon avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 3.6% | 2.4% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 9.7% | 5.8% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 7% | 13.9% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 1.2% | 2% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 1.4% | 1.4% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 5.1% | 14.9% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 6.8% | 20.6% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 5% | 4.7% | 5.2% | Average |
| Long-stay residents with depressive symptoms (lower is better) | 5.2% | 4.9% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 21.6% | 12.4% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 12.3% | 21.8% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 95.2% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 98.2% | 95.2% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Oregon avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1.5% | 1.4% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 81.1% | 81.2% | 79.8% | Average |
| Short-stay residents given a pneumonia vaccine (higher is better) | 86.7% | 85.6% | 82% | Better |
Inspection citations
State inspectors cited this home for 43 health deficiencies and 8 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| April 8, 2026 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected May 25, 2026 |
| April 8, 2026 Complaint | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected May 25, 2026 |
| January 30, 2026 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | D Potential harm, isolated | Corrected March 20, 2026 |
| January 30, 2026 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected March 20, 2026 |
| January 30, 2026 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected March 20, 2026 |
| January 30, 2026 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected March 20, 2026 |
| January 30, 2026 Standard | Provide or obtain dental services for each resident. Quality of Life and Care Deficiencies · Tag F0791 | D Potential harm, isolated | Corrected March 20, 2026 |
| January 30, 2026 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected March 20, 2026 |
| January 30, 2026 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected March 20, 2026 |
| January 30, 2026 Standard | Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · Tag F0757 | D Potential harm, isolated | Corrected March 20, 2026 |
| December 5, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected January 19, 2026 |
| December 5, 2025 Complaint | Provide timely, quality laboratory services/tests to meet the needs of residents. Administration Deficiencies · Tag F0770 | D Potential harm, isolated | Corrected January 19, 2026 |
| December 5, 2025 Complaint | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | D Potential harm, isolated | Corrected January 19, 2026 |
| December 5, 2025 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected January 19, 2026 |
| August 30, 2024 Fire safety | Develop Emergency Preparedness policies and procedures. Emergency Preparedness Deficiencies · Tag E0013 | F Potential harm, widespread | Corrected October 15, 2024 |
| August 30, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected October 15, 2024 |
| August 30, 2024 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | F Potential harm, widespread | Corrected October 15, 2024 |
| August 30, 2024 Fire safety | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Miscellaneous Deficiencies · Tag K0741 | D Potential harm, isolated | Corrected October 15, 2024 |
| August 30, 2024 Standard | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. Nutrition and Dietary Deficiencies · Tag F0806 | F Potential harm, widespread | Corrected October 15, 2024 |
| August 30, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected October 15, 2024 |
| August 30, 2024 Complaint | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected October 15, 2024 |
| August 30, 2024 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected October 15, 2024 |
| August 30, 2024 Standard | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. Nursing and Physician Services Deficiencies · Tag F0727 | E Potential harm, pattern | Corrected October 15, 2024 |
| August 30, 2024 Standard | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. Nursing and Physician Services Deficiencies · Tag F0726 | E Potential harm, pattern | Corrected October 15, 2024 |
| August 30, 2024 Standard | Ensure that residents are fully informed and understand their health status, care and treatments. Resident Rights Deficiencies · Tag F0552 | D Potential harm, isolated | Corrected October 15, 2024 |
| August 30, 2024 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected October 15, 2024 |
| August 30, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected October 15, 2024 |
| August 30, 2024 Standard | Keep all essential equipment working safely. Environmental Deficiencies · Tag F0908 | D Potential harm, isolated | Corrected October 15, 2024 |
| August 30, 2024 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected October 15, 2024 |
| December 7, 2023 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected January 16, 2024 |
| December 7, 2023 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected January 16, 2024 |
| March 24, 2023 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected May 9, 2023 |
| March 24, 2023 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | E Potential harm, pattern | Corrected May 9, 2023 |
| March 24, 2023 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | D Potential harm, isolated | Corrected May 9, 2023 |
| March 24, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected May 9, 2023 |
| March 24, 2023 Standard | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. Nursing and Physician Services Deficiencies · Tag F0727 | E Potential harm, pattern | Corrected May 9, 2023 |
| March 24, 2023 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected May 9, 2023 |
| March 24, 2023 Standard | Observe each nurse aide's job performance and give regular training. Nursing and Physician Services Deficiencies · Tag F0730 | E Potential harm, pattern | Corrected May 9, 2023 |
| March 24, 2023 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | E Potential harm, pattern | Corrected May 9, 2023 |
| March 24, 2023 Standard | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · Tag F0688 | D Potential harm, isolated | Corrected May 9, 2023 |
| March 24, 2023 Standard | Provide appropriate foot care. Quality of Life and Care Deficiencies · Tag F0687 | D Potential harm, isolated | Corrected May 9, 2023 |
| March 24, 2023 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected May 9, 2023 |
| March 24, 2023 Standard | Provide medically-related social services to help each resident achieve the highest possible quality of life. Quality of Life and Care Deficiencies · Tag F0745 | D Potential harm, isolated | Corrected May 9, 2023 |
| March 24, 2023 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected May 9, 2023 |
| March 24, 2023 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected May 9, 2023 |
| March 24, 2023 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected May 9, 2023 |
| March 24, 2023 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected May 9, 2023 |
| March 24, 2023 Standard | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. Resident Assessment and Care Planning Deficiencies · Tag F0636 | D Potential harm, isolated | Corrected May 9, 2023 |
| March 24, 2023 Standard | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights Deficiencies · Tag F0582 | D Potential harm, isolated | Corrected May 9, 2023 |
| March 24, 2023 Standard | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. Quality of Life and Care Deficiencies · Tag F0740 | D Potential harm, isolated | Corrected May 9, 2023 |
| March 24, 2023 Standard | Provide care or services that was trauma informed and/or culturally competent. Quality of Life and Care Deficiencies · Tag F0699 | D Potential harm, isolated | Corrected May 9, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| PAC 12 OPCO HOLDCO LLC Organization | 5% or greater direct ownership interest | 100% | 03/01/2023 |
| HAGLER, ALEXANDER Individual | 5% or greater indirect ownership interest | — | 03/01/2023 |
| KNOX, DONALD Individual | 5% or greater indirect ownership interest | — | 03/01/2023 |
| KNOX HEALTHCARE PAC 12 HOLDINGS LLC Organization | 5% or greater indirect ownership interest | — | 03/01/2023 |
| PAC 12 HOLDINGS LLC Organization | 5% or greater indirect ownership interest | — | 03/01/2023 |
| PAC 12 PINNACLE HOLDCO LLC Organization | 5% or greater indirect ownership interest | — | 03/01/2023 |
| COLLEGE HILL PROPCO LLC Organization | 5% or greater mortgage interest | NOT APPLICABLE | 03/01/2023 |
| COLLEGE HILL PROPCO LLC Organization | adp of the snf | NOT APPLICABLE | 03/01/2023 |
| DUNHAM, SARAH Individual | adp of the snf | NOT APPLICABLE | 04/01/2025 |
| HAGAR, CHAIM Individual | adp of the snf | NOT APPLICABLE | 03/01/2023 |
| HOHNSTEIN, PHILLIP Individual | adp of the snf | NOT APPLICABLE | 03/01/2023 |
| KNOX, DONALD Individual | adp of the snf | NOT APPLICABLE | 03/01/2023 |
| PAC 12 HOLDINGS LLC Organization | adp of the snf | NOT APPLICABLE | 03/01/2023 |
| PAC 12 PINNACLE HOLDCO LLC Organization | adp of the snf | NOT APPLICABLE | 03/01/2023 |
| SCHWARTZ, ELIEZER Individual | adp of the snf | NOT APPLICABLE | 03/01/2023 |
| SMITH, BRIAN Individual | adp of the snf | NOT APPLICABLE | 03/27/2023 |
| VOLARE HEALTH LLC Organization | adp of the snf | NOT APPLICABLE | 08/18/2025 |
| KNOX, DONALD Individual | corporate officer | NOT APPLICABLE | 03/01/2023 |
| SMITH, BRIAN Individual | corporate officer | NOT APPLICABLE | 03/27/2023 |
| DUNHAM, SARAH Individual | operational/managerial control | NOT APPLICABLE | 04/01/2025 |
| HOHNSTEIN, PHILLIP Individual | operational/managerial control | NOT APPLICABLE | 03/01/2023 |
| KNOX, DONALD Individual | operational/managerial control | NOT APPLICABLE | 03/01/2023 |
| SCHWARTZ, ELIEZER Individual | operational/managerial control | NOT APPLICABLE | 03/01/2023 |
| VOLARE HEALTH LLC Organization | operational/managerial control | NOT APPLICABLE | 03/01/2023 |
Other nursing homes near Hillside Heights Rehabilitation Center
Avamere Rehabilitation of Eugene
2360 Chambers Street, Eugene, OR 97405 · under 1 mi
For-profit · 92 beds · Part of Avamere
★★★★★1Much below averageCascade Manor
65 West 30th Avenue, Eugene, OR 97405 · 1 mi
Non-profit · 32 beds · Part of Pacific Retirement Services
★★★★★4Above averageSouth Hills Rehabilitation Center
1166 E. 28th Avenue, Eugene, OR 97403 · 1.5 mi
For-profit · 110 beds · Part of Volare Health
- Special Focus candidate
- Abuse citation
★★★★★1Much below averageCreekside Health and Rehabilitation of Cascadia
3500 Hilyard Street, Eugene, OR 97405 · 1.6 mi
For-profit · 87 beds · Part of Cascadia Healthcare
- CMS high performer
★★★★★5Much above averageValley West Health Care Center
2300 Warren Street, Eugene, OR 97405 · 2 mi
For-profit · 121 beds · Part of Life Care Centers of America
★★★★★2Below averageAvamere Riverpark of Eugene
425 Alexander Loop, Eugene, OR 97401 · 3.6 mi
For-profit · 119 beds · Part of Avamere
★★★★★2Below average
Frequently asked questions
What is Hillside Heights Rehabilitation Center's rating?
Hillside Heights Rehabilitation Center has 3 out of 5 stars on the CMS overall star rating. The average for Oregon nursing homes is 3.1 stars.
How many inspection citations did Hillside Heights Rehabilitation Center receive?
Its most recent standard health inspection found 13 citations, compared with a Oregon average of 9.2. Every citation is listed on this page with its severity.
Does Hillside Heights Rehabilitation Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Hillside Heights Rehabilitation Center?
It is for profit - limited liability company and part of Volare Health. The ownership section on this page lists the owners and managers reported to CMS.
Where is Hillside Heights Rehabilitation Center and how do I contact it?
Hillside Heights Rehabilitation Center is at 1201 McLean Blvd., Eugene, OR 97405. Phone: (541) 683-2155.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.