nursing home in Quapaw, OK
Higher Call Nursing Center
407 Whitebird Street, Quapaw, OK 74363 · (918) 674-2233
★★★★★1
Much below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★1
- Staffing★★★★★4
- Quality measures★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Higher Call Nursing Center at a glance
Higher Call Nursing Center is a 86-bed for-profit nursing home in Quapaw, Oklahoma (Ottawa County).
CMS gives it 1 out of 5 stars on its overall star rating, worse than the Oklahoma average of 2.7.
Residents receive about 3.6 hours of nursing care per day (0.5 of them from registered nurses), close to the state average of 3.8 hours.
Its most recent standard health inspection (January 9, 2026) found 7 health citations. The Oklahoma average is 6.4.
Federal regulators fined it 1 time in the past three years, totaling $18,113.
Nursing staff turnover is 62.3% per year (state average 55.5%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 86
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- October 6, 2020
- Resident/family council
- Resident
- County
- Ottawa County
- CMS Certification Number
- 375579
Ratings
| Measure | This facility | Oklahoma avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 1 / 5 | 2.7 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 1 / 5 | 2.8 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 2.6 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 3 / 5 | 2.8 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 4 / 5 | 3 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 2 / 5 | 2.5 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | Oklahoma avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.61 hrs | 3.79 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.47 hrs | 0.34 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.37 hrs | 2.54 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 3.40 hrs | 3.44 hrs | 3.42 hrs | Average |
| Nursing staff turnover (yearly) (lower is better) | 62.3% | 55.5% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 60% | 53.6% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Oklahoma avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 7 | 6 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 5 | 2 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 123.3 | 67.5 | 80.6 | Worse |
Penalties
| Measure | This facility | Oklahoma avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $18,113 | $18,268 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | Oklahoma avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 86 | 97 | 107 | |
| Average residents per day | 44 | 61 | 86 | |
| Occupancy | 51.5% | 64% | 80.9% |
Long-stay residents
| Measure | This facility | Oklahoma avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 3.9% | 4.7% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 9% | 4.7% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 9.3% | 17.5% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 7.9% | 2.8% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.9% | 1.9% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 4.6% | 13.6% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 4.4% | 13.7% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 3.7% | 3.3% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 3.4% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 33.3% | 25.7% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 17.9% | 17.1% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 94.6% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 93.5% | 91% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Oklahoma avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.8% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 81.5% | 74.1% | 79.8% | Average |
| Short-stay residents given a pneumonia vaccine (higher is better) | 83.3% | 75.8% | 82% | Average |
Inspection citations
State inspectors cited this home for 32 health deficiencies and 6 fire safety deficiencies in the inspection records CMS currently publishes. 6 citations involved actual harm, including 5 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| June 1, 2026 Complaint | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | F Potential harm, widespread | Corrected July 1, 2026 |
| June 1, 2026 Complaint | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected July 1, 2026 |
| June 1, 2026 Complaint | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected July 1, 2026 |
| June 1, 2026 Complaint | Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0697 | D Potential harm, isolated | Corrected July 1, 2026 |
| January 9, 2026 Complaint | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected February 27, 2026 |
| January 9, 2026 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected February 27, 2026 |
| January 9, 2026 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected February 27, 2026 |
| May 16, 2024 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | E Potential harm, pattern | Corrected August 2, 2024 |
| May 16, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected June 20, 2024 |
| May 16, 2024 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | E Potential harm, pattern | Corrected June 20, 2024 |
| May 16, 2024 Standard | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. Quality of Life and Care Deficiencies · Tag F0700 | D Potential harm, isolated | Corrected June 20, 2024 |
| May 16, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected June 20, 2024 |
| May 16, 2024 Standard | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights Deficiencies · Tag F0582 | D Potential harm, isolated | Corrected June 20, 2024 |
| March 28, 2024 Complaint | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. Resident Rights Deficiencies · Tag F0561 | J Immediate jeopardy, isolated | Corrected April 19, 2024 |
| March 28, 2024 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | J Immediate jeopardy, isolated | Corrected April 19, 2024 |
| March 28, 2024 Complaint | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. Quality of Life and Care Deficiencies · Tag F0678 | J Immediate jeopardy, isolated | Corrected April 19, 2024 |
| March 28, 2024 Complaint | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0604 | G Actual harm, isolated | Corrected April 19, 2024 |
| March 28, 2024 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | F Potential harm, widespread | Corrected April 19, 2024 |
| March 28, 2024 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected April 19, 2024 |
| March 28, 2024 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected April 19, 2024 |
| April 4, 2023 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | E Potential harm, pattern | Corrected July 1, 2023 |
| April 4, 2023 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | C No harm, widespread | Corrected July 1, 2023 |
| April 4, 2023 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | C No harm, widespread | Corrected July 1, 2023 |
| April 4, 2023 Standard | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. Quality of Life and Care Deficiencies · Tag F0742 | J Immediate jeopardy, isolated | Corrected July 1, 2023 |
| April 4, 2023 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | J Immediate jeopardy, isolated | Corrected July 1, 2023 |
| April 4, 2023 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | E Potential harm, pattern | Corrected July 1, 2023 |
| April 4, 2023 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | E Potential harm, pattern | Corrected July 1, 2023 |
| April 4, 2023 Standard | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. Nursing and Physician Services Deficiencies · Tag F0726 | E Potential harm, pattern | Corrected July 1, 2023 |
| April 4, 2023 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | E Potential harm, pattern | Corrected July 1, 2023 |
| April 4, 2023 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected July 1, 2023 |
| April 4, 2023 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected July 1, 2023 |
| April 4, 2023 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected July 1, 2023 |
| April 4, 2023 Standard | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted Resident Assessment and Care Planning Deficiencies · Tag F0655 | D Potential harm, isolated | Corrected July 1, 2023 |
| April 4, 2023 Standard | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | D Potential harm, isolated | Corrected July 1, 2023 |
| April 4, 2023 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected July 1, 2023 |
| April 4, 2023 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected July 1, 2023 |
| July 11, 2019 Fire safety | Conduct testing and exercise requirements. Emergency Preparedness Deficiencies · Tag E0039 | F Potential harm, widespread | Corrected September 2, 2019 |
| July 11, 2019 Fire safety | Install smoke barrier doors that can resist smoke for at least 20 minutes. Smoke Deficiencies · Tag K0374 | E Potential harm, pattern | Corrected September 2, 2019 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $18,113 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| March 28, 2024 | Fine | $18,113 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| SELECTIS HEALTH INC Organization | 5% or greater direct ownership interest | 100% | 03/01/2020 |
| BALLER, LANCE Individual | adp of the snf | NOT APPLICABLE | 03/01/2020 |
| BISHOP, RACHELLE Individual | adp of the snf | NOT APPLICABLE | 09/29/2025 |
| BRYANT, SARA Individual | adp of the snf | NOT APPLICABLE | 09/20/2022 |
| BRYAN, VINCENT Individual | adp of the snf | NOT APPLICABLE | 12/01/2021 |
| CARROW, JERIKA Individual | adp of the snf | NOT APPLICABLE | 10/04/2024 |
| DAY, SARAH Individual | adp of the snf | NOT APPLICABLE | 07/26/2021 |
| DESMOND, ADAM Individual | adp of the snf | NOT APPLICABLE | 11/01/2023 |
| ECKHART, KRYSTAL Individual | adp of the snf | NOT APPLICABLE | 12/14/2020 |
| GRIFFIN, BARBARA Individual | adp of the snf | NOT APPLICABLE | 07/31/2024 |
| HAHNER, MICHELLE Individual | adp of the snf | NOT APPLICABLE | 02/13/2023 |
| SELECTIS HEALTH INC Organization | adp of the snf | NOT APPLICABLE | 03/01/2020 |
| SELECTIS MANAGEMENT LLC Organization | adp of the snf | NOT APPLICABLE | 12/19/2025 |
| SMALL, NOVETTA Individual | adp of the snf | NOT APPLICABLE | 03/15/2024 |
| TROST, JAMIE Individual | adp of the snf | NOT APPLICABLE | 09/08/2022 |
| WHITEEAGLE, KASSIDY Individual | adp of the snf | NOT APPLICABLE | 10/01/2025 |
| BALLER, LANCE Individual | indirect ownership interest | NOT APPLICABLE | 03/01/2020 |
| FURSTENBERG, DAVID Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 12/24/2025 |
| NEUMAN, CLIFFORD Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 12/24/2025 |
| DAY, SARAH Individual | managing control - governing body | NOT APPLICABLE | 11/01/2023 |
| DESMOND, ADAM Individual | managing control - governing body | NOT APPLICABLE | 11/01/2023 |
| ECKHART, KRYSTAL Individual | managing control - governing body | NOT APPLICABLE | 11/01/2023 |
| BISHOP, RACHELLE Individual | operational/managerial control | NOT APPLICABLE | 09/29/2025 |
| BRYANT, SARA Individual | operational/managerial control | NOT APPLICABLE | 09/20/2022 |
| BRYAN, VINCENT Individual | operational/managerial control | NOT APPLICABLE | 12/01/2021 |
| CARROW, JERIKA Individual | operational/managerial control | NOT APPLICABLE | 10/04/2024 |
| DAY, SARAH Individual | operational/managerial control | NOT APPLICABLE | 07/26/2021 |
| DESMOND, ADAM Individual | operational/managerial control | NOT APPLICABLE | 11/01/2023 |
| ECKHART, KRYSTAL Individual | operational/managerial control | NOT APPLICABLE | 03/01/2020 |
| GRIFFIN, BARBARA Individual | operational/managerial control | NOT APPLICABLE | 07/31/2024 |
| HAHNER, MICHELLE Individual | operational/managerial control | NOT APPLICABLE | 02/13/2023 |
| SELECTIS MANAGEMENT LLC Organization | operational/managerial control | NOT APPLICABLE | 12/14/2020 |
| SMALL, NOVETTA Individual | operational/managerial control | NOT APPLICABLE | 03/15/2024 |
| TROST, JAMIE Individual | operational/managerial control | NOT APPLICABLE | 09/08/2022 |
| WHITEEAGLE, KASSIDY Individual | operational/managerial control | NOT APPLICABLE | 10/01/2025 |
Other nursing homes near Higher Call Nursing Center
Eastwood Manor
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For-profit · 80 beds · Part of Oklahoma Nursing Homes, Ltd.
★★★★★1Much below averageWindridge Nursing and Rehabilitation Center
2530 North Elm Street, Miami, OK 74354 · 5.3 mi
For-profit · 100 beds · Part of Oklahoma Nursing Homes, Ltd.
- CMS high performer
★★★★★5Much above averageMiami Nursing Center, LLC
1100 East Street Northeast, Miami, OK 74354 · 7.8 mi
For-profit · 82 beds · Part of Oklahoma Nursing Homes, Ltd.
- Special Focus candidate
- Abuse citation
★★★★★1Much below averageQuaker Hill Manor
8675 SE 72nd Terrace, Baxter Springs, KS 66713 · 8.2 mi
For-profit · 53 beds · Part of Americare Senior Living
★★★★★4Above averageGalena Nursing & Rehab Center
1220 E 8th Street, Galena, KS 66739 · 12 mi
For-profit · 45 beds · Part of Americare Senior Living
- Abuse citation
★★★★★2Below averageSeneca Nursing
914 Chickesaw Street, Seneca, MO 64865 · 12.1 mi
For-profit · 80 beds · Part of Community Care Centers
★★★★★1Much below average
Frequently asked questions
What is Higher Call Nursing Center's rating?
Higher Call Nursing Center has 1 out of 5 stars on the CMS overall star rating. The average for Oklahoma nursing homes is 2.7 stars.
How many inspection citations did Higher Call Nursing Center receive?
Its most recent standard health inspection found 7 citations, compared with a Oklahoma average of 6.4. Every citation is listed on this page with its severity.
Does Higher Call Nursing Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Higher Call Nursing Center?
It is for profit - limited liability company. The ownership section on this page lists the owners and managers reported to CMS.
Where is Higher Call Nursing Center and how do I contact it?
Higher Call Nursing Center is at 407 Whitebird Street, Quapaw, OK 74363. Phone: (918) 674-2233.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.