nursing home in Oklahoma City, OK
Heritage Manor
3804 North Barr Ave, Oklahoma City, OK 73122 · (405) 789-7103
★★★★★1
Much below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★1
- Quality measures★★★★★1
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Heritage Manor at a glance
Heritage Manor is a 55-bed for-profit nursing home in Oklahoma City, Oklahoma (Oklahoma County).
CMS gives it 1 out of 5 stars on its overall star rating, worse than the Oklahoma average of 2.7.
Residents receive about 2.9 hours of nursing care per day (0.3 of them from registered nurses), worse than the state average of 3.8 hours.
Its most recent standard health inspection (November 21, 2025) found 7 health citations. The Oklahoma average is 6.4.
Federal regulators fined it 2 times in the past three years, totaling $30,133.
Nursing staff turnover is 72.7% per year (state average 55.5%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 55
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- November 8, 2006
- Resident/family council
- Resident
- County
- Oklahoma County
- CMS Certification Number
- 375502
Ratings
| Measure | This facility | Oklahoma avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 1 / 5 | 2.7 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.8 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 1 / 5 | 2.6 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 1 / 5 | 2.8 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 2 / 5 | 3 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 1 / 5 | 2.5 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | Oklahoma avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 2.87 hrs | 3.79 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.29 hrs | 0.34 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 1.76 hrs | 2.54 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 2.41 hrs | 3.44 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 72.7% | 55.5% | 45.8% | Worse |
Inspections
| Measure | This facility | Oklahoma avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 7 | 6 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 2 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 97.8 | 67.5 | 80.6 | Worse |
Penalties
| Measure | This facility | Oklahoma avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 2 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $30,133 | $18,268 | $30,972 | Average |
| All federal penalties in the past 3 years (lower is better) | 2 | 1 | 1 | Worse |
Size
| Measure | This facility | Oklahoma avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 55 | 97 | 107 | |
| Average residents per day | 49 | 61 | 86 | |
| Occupancy | 88.5% | 64% | 80.9% |
Long-stay residents
| Measure | This facility | Oklahoma avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 5.5% | 4.7% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 6.3% | 4.7% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 18.1% | 17.5% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 4.4% | 2.8% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 2.2% | 1.9% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 10.4% | 13.6% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 11.7% | 13.7% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 9% | 3.3% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 0.7% | 3.4% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 16% | 25.7% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 5% | 17.1% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 94.6% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 76.4% | 91% | 93.6% | Worse |
Short-stay residents
| Measure | This facility | Oklahoma avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.8% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 47.8% | 74.1% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 56.3% | 75.8% | 82% | Worse |
Inspection citations
State inspectors cited this home for 30 health deficiencies and 12 fire safety deficiencies in the inspection records CMS currently publishes. 2 citations involved actual harm, including 1 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| May 22, 2026 Complaint | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected June 5, 2026 |
| November 21, 2025 Fire safety | Establish emergency prep training and testing. Emergency Preparedness Deficiencies · Tag E0036 | F Potential harm, widespread | Corrected December 29, 2025 |
| November 21, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected December 29, 2025 |
| November 21, 2025 Fire safety | Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291 | F Potential harm, widespread | Corrected December 29, 2025 |
| November 21, 2025 Fire safety | Develop and maintain an Emergency Preparedness Program (EP). Emergency Preparedness Deficiencies · Tag E0004 | F Potential harm, widespread | Corrected December 29, 2025 |
| November 21, 2025 Fire safety | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Miscellaneous Deficiencies · Tag K0741 | E Potential harm, pattern | Corrected December 29, 2025 |
| November 21, 2025 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | E Potential harm, pattern | Corrected December 29, 2025 |
| November 21, 2025 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | C No harm, widespread | Corrected December 29, 2025 |
| November 21, 2025 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | C No harm, widespread | Corrected December 29, 2025 |
| November 21, 2025 Standard | Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. Administration Deficiencies · Tag F0847 | F Potential harm, widespread | Corrected December 10, 2025 |
| November 21, 2025 Standard | Provide a neutral and fair arbitration process and agree to arbitrator and venue. Administration Deficiencies · Tag F0848 | F Potential harm, widespread | Corrected December 10, 2025 |
| November 21, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected November 24, 2025 |
| November 21, 2025 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | E Potential harm, pattern | Corrected November 24, 2025 |
| November 21, 2025 Standard | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected November 24, 2025 |
| November 21, 2025 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected November 24, 2025 |
| March 24, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | J Immediate jeopardy, isolated | Corrected April 4, 2025 |
| October 24, 2024 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected November 18, 2024 |
| October 24, 2024 Complaint | Keep residents' personal and medical records private and confidential. Resident Rights Deficiencies · Tag F0583 | D Potential harm, isolated | Corrected November 18, 2024 |
| October 24, 2024 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected November 18, 2024 |
| May 23, 2024 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | C No harm, widespread | Corrected June 20, 2024 |
| May 23, 2024 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected July 1, 2024 |
| May 23, 2024 Standard | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. Administration Deficiencies · Tag F0851 | F Potential harm, widespread | Corrected July 1, 2024 |
| May 23, 2024 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | E Potential harm, pattern | Corrected July 1, 2024 |
| May 23, 2024 Standard | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | E Potential harm, pattern | Corrected July 1, 2024 |
| May 23, 2024 Complaint | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · Tag F0725 | E Potential harm, pattern | Corrected July 1, 2024 |
| May 23, 2024 Standard | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Tag F0732 | E Potential harm, pattern | Corrected July 1, 2024 |
| May 23, 2024 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | E Potential harm, pattern | Corrected July 1, 2024 |
| May 23, 2024 Standard | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. Infection Control Deficiencies · Tag F0887 | E Potential harm, pattern | Corrected July 1, 2024 |
| May 23, 2024 Standard | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights Deficiencies · Tag F0582 | E Potential harm, pattern | Corrected July 1, 2024 |
| May 23, 2024 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | E Potential harm, pattern | Corrected July 1, 2024 |
| May 23, 2024 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | E Potential harm, pattern | Corrected July 1, 2024 |
| May 23, 2024 Complaint | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected July 1, 2024 |
| May 23, 2024 Standard | Plan the resident's discharge to meet the resident's goals and needs. Resident Assessment and Care Planning Deficiencies · Tag F0660 | D Potential harm, isolated | Corrected July 1, 2024 |
| February 8, 2024 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected March 5, 2024 |
| April 10, 2023 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | E Potential harm, pattern | Corrected June 15, 2023 |
| April 10, 2023 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | E Potential harm, pattern | Corrected June 15, 2023 |
| April 10, 2023 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | E Potential harm, pattern | Corrected June 15, 2023 |
| April 10, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected June 15, 2023 |
| April 10, 2023 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | E Potential harm, pattern | Corrected June 15, 2023 |
| April 10, 2023 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | D Potential harm, isolated | Corrected June 15, 2023 |
| April 10, 2023 Standard | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. Environmental Deficiencies · Tag F0925 | D Potential harm, isolated | Corrected June 15, 2023 |
| April 10, 2023 Standard | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. Nursing and Physician Services Deficiencies · Tag F0727 | D Potential harm, isolated | Corrected June 15, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 2 federal penalties in the past three years, including $30,133 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| March 24, 2025 | Fine | $8,323 |
| May 23, 2024 | Fine | $21,810 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| UNDERWOOD, ADAMSON Individual | 5% or greater indirect ownership interest | 49% | 04/01/2024 |
| HOLLAWAY, CHRISTIAN Individual | adp of the snf | NOT APPLICABLE | 11/19/2024 |
| JOHN, TENEY Individual | adp of the snf | NOT APPLICABLE | 04/12/2024 |
| JUDY M CRANE LIVING TRUST Organization | adp of the snf | NOT APPLICABLE | 10/15/2024 |
| MANOR HOME PROPERTY, LLC Organization | adp of the snf | NOT APPLICABLE | 11/19/2024 |
| MARCUM, NEDRA Individual | adp of the snf | NOT APPLICABLE | 10/14/2024 |
| UNDERWOOD, ADAMSON Individual | adp of the snf | NOT APPLICABLE | 10/15/2024 |
| VOYAGE MANAGEMENT OF OK, LLC Organization | adp of the snf | NOT APPLICABLE | 11/19/2024 |
| HOLLAWAY, CHRISTIAN Individual | corporate officer | NOT APPLICABLE | 04/01/2024 |
| UNDERWOOD, ADAMSON Individual | corporate officer | NOT APPLICABLE | 04/01/2024 |
| HOLLAWAY, CHRISTIAN Individual | direct ownership interest | NOT APPLICABLE | 04/01/2024 |
| HOLLAWAY, CHRISTIAN Individual | limited partnership interest | NOT APPLICABLE | 04/01/2024 |
| HOLLAWAY, CHRISTIAN Individual | operational/managerial control | NOT APPLICABLE | 11/19/2024 |
| JOHN, TENEY Individual | operational/managerial control | NOT APPLICABLE | 04/12/2024 |
| MARCUM, NEDRA Individual | operational/managerial control | NOT APPLICABLE | 10/14/2024 |
| UNDERWOOD, ADAMSON Individual | operational/managerial control | NOT APPLICABLE | 10/14/2024 |
| VOYAGE MANAGEMENT OF OK, LLC Organization | operational/managerial control | NOT APPLICABLE | 11/19/2024 |
Other nursing homes near Heritage Manor
Windsor Hills Nursing Center
2416 North Ann Arbor, Oklahoma City, OK 73127 · 1.1 mi
For-profit · 112 beds · Part of Skyblue Healthcare
- Abuse citation
★★★★★2Below averageNorth Winds Living Center
3718 North Portland, Oklahoma City, OK 73112 · 1.3 mi
For-profit · 29 beds
- Abuse citation
★★★★★2Below averageThe Grand at Bethany Skilled Nursing and Therapy
7000 Northwest 32nd Street, Bethany, OK 73008 · 1.6 mi
For-profit · 161 beds · Part of Bridges Health
★★★★★2Below average- ★★★★★1Much below average
Warr Acres Nursing Center
6501 North Macarthur, Oklahoma City, OK 73132 · 2.2 mi
For-profit · 103 beds · Part of Skyblue Healthcare
★★★★★3AverageIgnite Medical Resort Okc, LLC
6312 North Portland, Oklahoma City, OK 73112 · 2.2 mi
For-profit · 75 beds · Part of Ignite Medical Resorts
★★★★★3Average
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Frequently asked questions
What is Heritage Manor's rating?
Heritage Manor has 1 out of 5 stars on the CMS overall star rating. The average for Oklahoma nursing homes is 2.7 stars.
How many inspection citations did Heritage Manor receive?
Its most recent standard health inspection found 7 citations, compared with a Oklahoma average of 6.4. Every citation is listed on this page with its severity.
Does Heritage Manor accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Heritage Manor?
It is for profit - limited liability company. The ownership section on this page lists the owners and managers reported to CMS.
Where is Heritage Manor and how do I contact it?
Heritage Manor is at 3804 North Barr Ave, Oklahoma City, OK 73122. Phone: (405) 789-7103.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.