nursing home in Oklahoma City, OK
The Lakes
5701 West Britton Road, Oklahoma City, OK 73132 · (405) 773-8900
★★★★★2
Below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★4
- Quality measures★★★★★2
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
The Lakes at a glance
The Lakes is a 120-bed for-profit nursing home in Oklahoma City, Oklahoma (Oklahoma County).
CMS gives it 2 out of 5 stars on its overall star rating, worse than the Oklahoma average of 2.7.
Residents receive about 4 hours of nursing care per day (0.5 of them from registered nurses), better than the state average of 3.8 hours.
Its most recent standard health inspection (November 21, 2024) found 11 health citations. The Oklahoma average is 6.4.
Federal regulators fined it 2 times in the past three years, totaling $19,073.
Nursing staff turnover is 53.8% per year (state average 55.5%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Individual
- Beds
- 120
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Phoenix Healthcare
- Medicare-certified since
- June 13, 2001
- Resident/family council
- Resident
- County
- Oklahoma County
- CMS Certification Number
- 375396
Ratings
| Measure | This facility | Oklahoma avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 2 / 5 | 2.7 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.8 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 2.6 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 2 / 5 | 2.8 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 2 / 5 | 3 / 5 | 3.8 / 5 | Worse |
Staffing
| Measure | This facility | Oklahoma avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.99 hrs | 3.79 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.49 hrs | 0.34 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.58 hrs | 2.54 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 3.81 hrs | 3.44 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 53.8% | 55.5% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 33.3% | 53.6% | 42.9% | Better |
Inspections
| Measure | This facility | Oklahoma avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 11 | 6 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 2 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 85.8 | 67.5 | 80.6 | Worse |
Penalties
| Measure | This facility | Oklahoma avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 2 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $19,073 | $18,268 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 3 | 1 | 1 | Worse |
Size
| Measure | This facility | Oklahoma avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 120 | 97 | 107 | |
| Average residents per day | 78 | 61 | 86 | |
| Occupancy | 64.7% | 64% | 80.9% |
Long-stay residents
| Measure | This facility | Oklahoma avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 4.7% | 4.7% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 3.9% | 4.7% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 20.1% | 17.5% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 3.7% | 2.8% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 2.1% | 1.9% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 10.7% | 13.6% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 14.2% | 13.7% | 14.1% | Average |
| Long-stay residents who lose too much weight (lower is better) | 9.4% | 3.3% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 7% | 3.4% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 13.3% | 25.7% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 15.8% | 17.1% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 98.6% | 94.6% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 78.1% | 91% | 93.6% | Worse |
Short-stay residents
| Measure | This facility | Oklahoma avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents given a flu vaccine (higher is better) | 47.6% | 74.1% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 65.1% | 75.8% | 82% | Worse |
Inspection citations
State inspectors cited this home for 26 health deficiencies and 14 fire safety deficiencies in the inspection records CMS currently publishes. 2 citations involved actual harm, including 1 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| December 18, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected January 3, 2025 |
| December 18, 2024 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected January 3, 2025 |
| November 21, 2024 Fire safety | Install smoke barrier doors that can resist smoke for at least 20 minutes. Smoke Deficiencies · Tag K0374 | E Potential harm, pattern | Corrected December 19, 2024 |
| November 21, 2024 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | E Potential harm, pattern | Corrected December 19, 2024 |
| November 21, 2024 Standard | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | E Potential harm, pattern | Corrected December 19, 2024 |
| November 21, 2024 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | E Potential harm, pattern | Corrected December 19, 2024 |
| November 21, 2024 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | E Potential harm, pattern | Corrected December 19, 2024 |
| November 21, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected December 19, 2024 |
| November 21, 2024 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | E Potential harm, pattern | Corrected December 19, 2024 |
| November 21, 2024 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | E Potential harm, pattern | Corrected December 19, 2024 |
| November 21, 2024 Standard | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. Resident Assessment and Care Planning Deficiencies · Tag F0661 | D Potential harm, isolated | Corrected December 19, 2024 |
| November 21, 2024 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected December 19, 2024 |
| November 21, 2024 Standard | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected December 19, 2024 |
| November 21, 2024 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected December 19, 2024 |
| November 21, 2024 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected December 19, 2024 |
| October 11, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | J Immediate jeopardy, isolated | Corrected November 16, 2024 |
| October 11, 2024 Complaint | Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607 | E Potential harm, pattern | Corrected November 4, 2024 |
| October 11, 2024 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected November 4, 2024 |
| August 12, 2024 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | E Potential harm, pattern | Corrected September 18, 2024 |
| August 12, 2024 Complaint | Let each resident or the resident's legal representative access or purchase copies of all the resident's records. Resident Rights Deficiencies · Tag F0573 | D Potential harm, isolated | Corrected September 18, 2024 |
| September 28, 2023 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | F Potential harm, widespread | Corrected March 20, 2024 |
| September 28, 2023 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected April 17, 2024 |
| September 28, 2023 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | F Potential harm, widespread | Corrected March 20, 2024 |
| September 28, 2023 Fire safety | Properly provide smoke detection systems in areas open to corridors. Smoke Deficiencies · Tag K0347 | F Potential harm, widespread | Corrected March 20, 2024 |
| September 28, 2023 Fire safety | Install smoke barrier doors that can resist smoke for at least 20 minutes. Smoke Deficiencies · Tag K0374 | F Potential harm, widespread | Corrected March 20, 2024 |
| September 28, 2023 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | E Potential harm, pattern | Corrected April 17, 2024 |
| September 28, 2023 Fire safety | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Miscellaneous Deficiencies · Tag K0741 | E Potential harm, pattern | Corrected March 20, 2024 |
| September 28, 2023 Fire safety | Have exits that are accessible at all times. Egress Deficiencies · Tag K0271 | E Potential harm, pattern | Corrected April 17, 2024 |
| September 28, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected November 7, 2023 |
| September 28, 2023 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected November 7, 2023 |
| September 28, 2023 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected November 7, 2023 |
| June 8, 2022 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | E Potential harm, pattern | Corrected July 7, 2022 |
| June 8, 2022 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected July 7, 2022 |
| June 8, 2022 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | E Potential harm, pattern | Corrected July 7, 2022 |
| June 8, 2022 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | D Potential harm, isolated | Corrected July 7, 2022 |
| June 8, 2022 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | E Potential harm, pattern | Corrected July 7, 2022 |
| June 8, 2022 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | E Potential harm, pattern | Corrected July 7, 2022 |
| June 8, 2022 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | E Potential harm, pattern | Corrected July 7, 2022 |
| June 8, 2022 Standard | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · Tag F0688 | E Potential harm, pattern | Corrected July 7, 2022 |
| June 8, 2022 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected July 7, 2022 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 3 federal penalties in the past three years, including $19,073 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| November 21, 2024 | Fine | $11,052 |
| October 11, 2024 | Payment Denial | 14 days from November 2, 2024 |
| October 11, 2024 | Fine | $8,021 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| CAIN, LARRY Individual | 5% or greater direct ownership interest | — | 09/29/2004 |
| PHOENIX HEALTHCARE LLC Organization | 5% or greater direct ownership interest | — | 09/29/2004 |
| FLOYD, SHANNA Individual | adp of the snf | NOT APPLICABLE | 06/14/2010 |
| FORVIS MAZARS LLP Organization | adp of the snf | NOT APPLICABLE | 07/10/2025 |
| HERMANCE, TERRY Individual | adp of the snf | NOT APPLICABLE | 07/11/2025 |
| JAY, JUDY Individual | adp of the snf | NOT APPLICABLE | 07/10/2025 |
| MIDWEST LAND & INVESTMENT COMPANY Organization | adp of the snf | NOT APPLICABLE | 11/01/2005 |
| PHOENIX HEALTHCARE LLC Organization | adp of the snf | NOT APPLICABLE | 07/10/2025 |
| YOUNG, CATHY Individual | adp of the snf | NOT APPLICABLE | 04/24/2009 |
| FLOYD, SHANNA Individual | operational/managerial control | NOT APPLICABLE | 06/14/2010 |
| FORVIS MAZARS LLP Organization | operational/managerial control | NOT APPLICABLE | 10/14/2004 |
| HERMANCE, TERRY Individual | operational/managerial control | NOT APPLICABLE | 05/22/2023 |
| JAY, JUDY Individual | operational/managerial control | NOT APPLICABLE | 04/05/2022 |
| MOXLEY, HEATHER Individual | operational/managerial control | NOT APPLICABLE | 09/01/2024 |
| PHOENIX HEALTHCARE LLC Organization | operational/managerial control | NOT APPLICABLE | 09/29/2004 |
| PHOENIX REHAB LLC Organization | operational/managerial control | NOT APPLICABLE | 09/29/2004 |
| YOUNG, CATHY Individual | operational/managerial control | NOT APPLICABLE | 04/24/2009 |
Other nursing homes near The Lakes
St. Ann's Skilled Nursing and Therapy
9400 St Ann's Drive, Oklahoma City, OK 73162 · 1.6 mi
For-profit · 120 beds · Part of Bridges Health
★★★★★4Above averageThe Health Center at Concordia
7707 West Britton Road, Oklahoma City, OK 73132 · 1.8 mi
Non-profit · 30 beds
- CMS high performer
★★★★★5Much above averageWarr Acres Nursing Center
6501 North Macarthur, Oklahoma City, OK 73132 · 1.8 mi
For-profit · 103 beds · Part of Skyblue Healthcare
★★★★★3AverageBaptist Village of Oklahoma City
9700 Mashburn Blvd, Oklahoma City, OK 73162 · 2.1 mi
Non-profit · 120 beds
- Abuse citation
★★★★★2Below averageBellevue Health & Rehabilitation Center
6500 North Portland Avenue, Oklahoma City, OK 73116 · 2.7 mi
For-profit · 142 beds
★★★★★3AverageIgnite Medical Resort Okc, LLC
6312 North Portland, Oklahoma City, OK 73112 · 2.8 mi
For-profit · 75 beds · Part of Ignite Medical Resorts
★★★★★3Average
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Frequently asked questions
What is The Lakes's rating?
The Lakes has 2 out of 5 stars on the CMS overall star rating. The average for Oklahoma nursing homes is 2.7 stars.
How many inspection citations did The Lakes receive?
Its most recent standard health inspection found 11 citations, compared with a Oklahoma average of 6.4. Every citation is listed on this page with its severity.
Does The Lakes accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns The Lakes?
It is for profit - individual and part of Phoenix Healthcare. The ownership section on this page lists the owners and managers reported to CMS.
Where is The Lakes and how do I contact it?
The Lakes is at 5701 West Britton Road, Oklahoma City, OK 73132. Phone: (405) 773-8900.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.