nursing home in McAlester, OK
New Hope Retirement & Care Center
1220 East Electric Blvd, McAlester, OK 74501 · (918) 423-9095
★★★★★2
Below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★4
- Quality measures★★★★★2
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
New Hope Retirement & Care Center at a glance
New Hope Retirement & Care Center is a 55-bed for-profit nursing home in McAlester, Oklahoma (Pittsburg County).
CMS gives it 2 out of 5 stars on its overall star rating, worse than the Oklahoma average of 2.7.
Residents receive about 4 hours of nursing care per day (0.4 of them from registered nurses), better than the state average of 3.8 hours.
Its most recent standard health inspection (December 31, 2025) found 8 health citations. The Oklahoma average is 6.4.
Federal regulators fined it 1 time in the past three years, totaling $7,371.
Nursing staff turnover is 73.1% per year (state average 55.5%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Individual
- Beds
- 55
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- May 23, 2000
- Resident/family council
- Resident
- County
- Pittsburg County
- CMS Certification Number
- 375384
Ratings
| Measure | This facility | Oklahoma avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 2 / 5 | 2.7 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.8 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 2.6 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 2 / 5 | 2.8 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 2 / 5 | 3 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 2.5 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | Oklahoma avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.00 hrs | 3.79 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.36 hrs | 0.34 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 3.00 hrs | 2.54 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 3.63 hrs | 3.44 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 73.1% | 55.5% | 45.8% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Oklahoma avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 8 | 6 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 2 | 2 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 62 | 67.5 | 80.6 | Better |
Penalties
| Measure | This facility | Oklahoma avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $7,371 | $18,268 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | Oklahoma avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 55 | 97 | 107 | |
| Average residents per day | 37 | 61 | 86 | |
| Occupancy | 68% | 64% | 80.9% |
Long-stay residents
| Measure | This facility | Oklahoma avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 8.1% | 4.7% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 5% | 4.7% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 11% | 17.5% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 6.1% | 2.8% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 4.4% | 1.9% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 9.9% | 13.6% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 10.2% | 13.7% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 0% | 3.3% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 3.4% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 24.3% | 25.7% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 29.2% | 17.1% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 91.7% | 94.6% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 57.4% | 91% | 93.6% | Worse |
Short-stay residents
| Measure | This facility | Oklahoma avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.8% | 1.6% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 23.9% | 75.8% | 82% | Worse |
Inspection citations
State inspectors cited this home for 27 health deficiencies and 9 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| December 31, 2025 Standard | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. Nutrition and Dietary Deficiencies · Tag F0802 | E Potential harm, pattern | Corrected February 27, 2026 |
| December 31, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected February 27, 2026 |
| December 31, 2025 Complaint | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | E Potential harm, pattern | Corrected February 27, 2026 |
| December 31, 2025 Standard | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary Deficiencies · Tag F0803 | E Potential harm, pattern | Corrected February 27, 2026 |
| December 31, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected February 27, 2026 |
| December 31, 2025 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected February 27, 2026 |
| December 31, 2025 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected February 27, 2026 |
| December 31, 2025 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected February 27, 2026 |
| July 16, 2025 Complaint | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected September 5, 2025 |
| July 16, 2025 Complaint | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected August 7, 2025 |
| July 16, 2025 Complaint | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected August 7, 2025 |
| July 16, 2025 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected August 7, 2025 |
| November 7, 2024 Fire safety | Have properly located and lighted "Exit" signs. Egress Deficiencies · Tag K0293 | F Potential harm, widespread | Corrected December 4, 2024 |
| November 7, 2024 Fire safety | Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291 | F Potential harm, widespread | Corrected December 4, 2024 |
| November 7, 2024 Fire safety | Have an alternate power supply for its alarm system. Smoke Deficiencies · Tag K0344 | E Potential harm, pattern | Corrected December 4, 2024 |
| November 7, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | C No harm, widespread | Corrected December 4, 2024 |
| November 7, 2024 Standard | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Tag F0732 | F Potential harm, widespread | Corrected December 26, 2024 |
| November 7, 2024 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | E Potential harm, pattern | Corrected December 26, 2024 |
| November 7, 2024 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | E Potential harm, pattern | Corrected December 23, 2024 |
| November 7, 2024 Standard | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected December 26, 2024 |
| November 7, 2024 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected December 27, 2024 |
| November 7, 2024 Standard | Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0697 | D Potential harm, isolated | Corrected December 24, 2024 |
| November 7, 2024 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | D Potential harm, isolated | Corrected December 27, 2024 |
| November 7, 2024 Standard | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. Administration Deficiencies · Tag F0849 | D Potential harm, isolated | Corrected December 27, 2024 |
| July 31, 2024 Complaint | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | G Actual harm, isolated | Corrected August 2, 2024 |
| June 17, 2024 Complaint | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted Resident Assessment and Care Planning Deficiencies · Tag F0655 | D Potential harm, isolated | Corrected July 5, 2024 |
| January 24, 2024 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected February 7, 2024 |
| January 24, 2024 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected February 7, 2024 |
| August 18, 2023 Fire safety | Have power receptacles that are properly grounded. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0912 | E Potential harm, pattern | Corrected December 28, 2023 |
| August 18, 2023 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected September 22, 2023 |
| August 18, 2023 Standard | Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. Resident Rights Deficiencies · Tag F0568 | E Potential harm, pattern | Corrected September 22, 2023 |
| August 18, 2023 Standard | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Tag F0756 | D Potential harm, isolated | Corrected September 22, 2023 |
| June 9, 2022 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | F Potential harm, widespread | Corrected July 24, 2022 |
| June 9, 2022 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | E Potential harm, pattern | Corrected July 24, 2022 |
| June 9, 2022 Fire safety | Meet requirements for sections of health care facilities separated by fire resistive construction. Construction Deficiencies · Tag K0131 | E Potential harm, pattern | Corrected July 24, 2022 |
| June 9, 2022 Fire safety | Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire. Smoke Deficiencies · Tag K0343 | C No harm, widespread | Corrected July 24, 2022 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $7,371 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| July 31, 2024 | Fine | $7,371 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| ANDERSON, WILLIAM Individual | adp of the snf | NOT APPLICABLE | 06/01/2025 |
| ASPIRE MANAGEMENT LLC Organization | adp of the snf | NOT APPLICABLE | 11/25/2025 |
| BULLY GOOD INC Organization | adp of the snf | NOT APPLICABLE | 10/11/2016 |
| COOLEY, CHELSEY Individual | adp of the snf | NOT APPLICABLE | 04/04/2021 |
| LOWE, TINA Individual | adp of the snf | NOT APPLICABLE | 10/11/2016 |
| MANAGEMENT SERVICES INC Organization | adp of the snf | NOT APPLICABLE | 10/01/2016 |
| MONTGOMERY, THOMAS Individual | adp of the snf | NOT APPLICABLE | 10/11/2016 |
| LOWE, TINA Individual | corporate officer | NOT APPLICABLE | 10/11/2016 |
| MONTGOMERY, THOMAS Individual | corporate officer | NOT APPLICABLE | 10/11/2016 |
| ASPIRE MANAGEMENT LLC Organization | direct ownership interest | NOT APPLICABLE | 10/11/2016 |
| MONTGOMERY, THOMAS Individual | direct ownership interest | NOT APPLICABLE | 10/11/2016 |
| ANDERSON, WILLIAM Individual | operational/managerial control | NOT APPLICABLE | 06/01/2025 |
| ASPIRE MANAGEMENT LLC Organization | operational/managerial control | NOT APPLICABLE | 10/11/2016 |
| BULLY GOOD INC Organization | operational/managerial control | NOT APPLICABLE | 10/11/2016 |
| COOLEY, CHELSEY Individual | operational/managerial control | NOT APPLICABLE | 04/04/2021 |
| LOWE, TINA Individual | operational/managerial control | NOT APPLICABLE | 10/11/2016 |
| MONTGOMERY, THOMAS Individual | operational/managerial control | NOT APPLICABLE | 10/11/2016 |
Other nursing homes near New Hope Retirement & Care Center
McAlester Nursing & Rehab
615 E Morris Ave, McAlester, OK 74501 · under 1 mi
For-profit · 63 beds · Part of Bradford Montgomery
★★★★★1Much below averageMitchell Care & Rehab Center
315 West Electric Avenue, McAlester, OK 74501 · 1.5 mi
For-profit · 100 beds · Part of Mgm Healthcare
★★★★★4Above averageHeritage Hills Living & Rehabilitation Center
411 North West Street, McAlester, OK 74502 · 2 mi
For-profit · 81 beds
- Abuse citation
★★★★★1Much below averageWalnut Grove Care & Rehab Center
1001 South George Nigh Expressway, McAlester, OK 74501 · 3.5 mi
For-profit · 80 beds · Part of Mgm Healthcare
- Abuse citation
★★★★★2Below average- ★★★★★5Much above average
- ★★★★★2Below average
Frequently asked questions
What is New Hope Retirement & Care Center's rating?
New Hope Retirement & Care Center has 2 out of 5 stars on the CMS overall star rating. The average for Oklahoma nursing homes is 2.7 stars.
How many inspection citations did New Hope Retirement & Care Center receive?
Its most recent standard health inspection found 8 citations, compared with a Oklahoma average of 6.4. Every citation is listed on this page with its severity.
Does New Hope Retirement & Care Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns New Hope Retirement & Care Center?
It is for profit - individual. The ownership section on this page lists the owners and managers reported to CMS.
Where is New Hope Retirement & Care Center and how do I contact it?
New Hope Retirement & Care Center is at 1220 East Electric Blvd, McAlester, OK 74501. Phone: (918) 423-9095.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.