nursing home in Columbus, OH
New Albany Care Center
5691 Thompson Road, Columbus, OH 43230 · (614) 855-8866
★★★★★3
Average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★3
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
New Albany Care Center at a glance
New Albany Care Center is a 67-bed for-profit nursing home in Columbus, Ohio (Franklin County).
CMS gives it 3 out of 5 stars on its overall star rating, close to the Ohio average of 3.2.
Residents receive about 4 hours of nursing care per day (0.9 of them from registered nurses), better than the state average of 3.7 hours.
Its most recent standard health inspection (February 6, 2025) found 12 health citations. The Ohio average is 10.3.
Federal regulators fined it 1 time in the past three years, totaling $12,149.
Nursing staff turnover is 42.5% per year (state average 48.7%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 67
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Optalis Health & Rehabilitation
- Medicare-certified since
- April 1, 1998
- Resident/family council
- Both
- County
- Franklin County
- CMS Certification Number
- 366155
Ratings
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 3 / 5 | 3.2 / 5 | 3 / 5 | Average |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.8 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 2.4 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 4.4 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 5 / 5 | 4.8 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 4 / 5 | 3.3 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.01 hrs | 3.69 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.92 hrs | 0.64 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.16 hrs | 2.09 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.38 hrs | 3.28 hrs | 3.42 hrs | Average |
| Nursing staff turnover (yearly) (lower is better) | 42.5% | 48.7% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 43.8% | 43.9% | 42.9% | Average |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 12 | 10 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 4 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 69 | 80.7 | 80.6 | Better |
Penalties
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $12,149 | $26,381 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 67 | 88 | 107 | |
| Average residents per day | 60 | 74 | 86 | |
| Occupancy | 89.6% | 84.3% | 80.9% |
Long-stay residents
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 0% | 3.2% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 7% | 3.4% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 6% | 8.8% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 1.9% | 0.4% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.2% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 4.1% | 5.3% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 7.3% | 6.1% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 3% | 6.2% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 35% | 30.1% | 12.8% | Worse |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 14.9% | 25.5% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 20.4% | 21.4% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 94.1% | 94.5% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 95.4% | 92.7% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.3% | 1.2% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 91.2% | 75.6% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 96.6% | 78.5% | 82% | Better |
Inspection citations
State inspectors cited this home for 32 health deficiencies and 7 fire safety deficiencies in the inspection records CMS currently publishes. 2 citations involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| February 6, 2025 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected March 14, 2025 |
| February 6, 2025 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected March 14, 2025 |
| February 6, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected March 14, 2025 |
| February 6, 2025 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | F Potential harm, widespread | Corrected March 14, 2025 |
| February 6, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected March 14, 2025 |
| February 6, 2025 Standard | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected March 14, 2025 |
| February 6, 2025 Standard | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Tag F0756 | D Potential harm, isolated | Corrected March 14, 2025 |
| February 6, 2025 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected March 14, 2025 |
| February 6, 2025 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected March 14, 2025 |
| February 6, 2025 Standard | Assist a resident in gaining access to vision and hearing services. Quality of Life and Care Deficiencies · Tag F0685 | D Potential harm, isolated | Corrected March 14, 2025 |
| February 6, 2025 Standard | Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death. Resident Rights Deficiencies · Tag F0569 | D Potential harm, isolated | Corrected March 14, 2025 |
| February 6, 2025 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected March 14, 2025 |
| February 6, 2025 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected March 14, 2025 |
| February 6, 2025 Standard | Honor the resident's right to manage his or her financial affairs. Resident Rights Deficiencies · Tag F0567 | D Potential harm, isolated | Corrected March 14, 2025 |
| February 6, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected March 14, 2025 |
| February 6, 2025 Standard | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. Nutrition and Dietary Deficiencies · Tag F0805 | D Potential harm, isolated | Corrected March 14, 2025 |
| December 17, 2024 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | G Actual harm, isolated | Corrected January 7, 2025 |
| December 17, 2024 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected January 7, 2025 |
| December 17, 2024 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected January 7, 2025 |
| November 20, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected December 5, 2024 |
| July 12, 2024 Complaint | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected July 30, 2024 |
| August 22, 2022 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | F Potential harm, widespread | Corrected September 29, 2022 |
| August 22, 2022 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected September 29, 2022 |
| August 22, 2022 Fire safety | Install smoke barrier doors that can resist smoke for at least 20 minutes. Smoke Deficiencies · Tag K0374 | F Potential harm, widespread | Corrected September 29, 2022 |
| August 22, 2022 Standard | Implement a program that monitors antibiotic use. Infection Control Deficiencies · Tag F0881 | D Potential harm, isolated | Corrected September 29, 2022 |
| August 22, 2022 Standard | Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · Tag F0757 | D Potential harm, isolated | Corrected September 29, 2022 |
| August 22, 2022 Standard | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. Quality of Life and Care Deficiencies · Tag F0740 | D Potential harm, isolated | Corrected September 29, 2022 |
| August 22, 2022 Standard | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | D Potential harm, isolated | Corrected September 29, 2022 |
| August 22, 2022 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected September 29, 2022 |
| August 22, 2022 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected September 29, 2022 |
| August 22, 2022 Standard | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · Tag F0688 | D Potential harm, isolated | Corrected September 29, 2022 |
| August 22, 2022 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected September 29, 2022 |
| August 22, 2022 Standard | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. Resident Rights Deficiencies · Tag F0625 | D Potential harm, isolated | Corrected September 29, 2022 |
| August 22, 2022 Standard | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights Deficiencies · Tag F0582 | D Potential harm, isolated | Corrected September 29, 2022 |
| August 22, 2022 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected September 29, 2022 |
| August 22, 2022 Standard | Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607 | C No harm, widespread | Corrected September 29, 2022 |
| December 28, 2019 Standard | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. Resident Rights Deficiencies · Tag F0557 | E Potential harm, pattern | Corrected January 23, 2020 |
| December 28, 2019 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected January 23, 2020 |
| December 28, 2019 Standard | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. Resident Rights Deficiencies · Tag F0561 | D Potential harm, isolated | Corrected January 23, 2020 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $12,149 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| December 17, 2024 | Fine | $12,149 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| OM HOLDCO 2 LLC Organization | 5% or greater direct ownership interest | 100% | 06/01/2022 |
| CHARLES FRANKLIN LLC Organization | 5% or greater indirect ownership interest | — | 06/01/2022 |
| CHARLES WESTLAND LLC Organization | 5% or greater indirect ownership interest | — | 06/01/2022 |
| HEMANT SHAH 2018 IRREVOCABLE TRUST Organization | 5% or greater indirect ownership interest | — | 06/01/2022 |
| OPTALIS LP INVESTORS 2 LLC Organization | 5% or greater indirect ownership interest | — | 06/01/2022 |
| SNW LLC Organization | 5% or greater indirect ownership interest | — | 06/01/2022 |
| SIENA LENDING GROUP LLC Organization | 5% or greater security interest | NOT APPLICABLE | 06/01/2022 |
| CHARLES FRANKLIN LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| CHARLES WESTLAND LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| GILLILAND, KACY Individual | adp of the snf | NOT APPLICABLE | 11/25/2025 |
| HEMANT SHAH 2018 IRREVOCABLE TRUST Organization | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| NDIFE, ANITA Individual | adp of the snf | NOT APPLICABLE | 11/25/2025 |
| OM HOLDCO 2 LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| OPTALIS LP INVESTORS 2 LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| OPTUM MANAGEMENT SOLUTIONS. INC Organization | adp of the snf | NOT APPLICABLE | 11/25/2025 |
| PAAR 108 LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| PINAL R. PATEL 2017 IRREVOCABLE TRUST F/B/O AARNA R. PATEL Organization | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| PINAL R. PATEL 2017 IRREVOCABLE TRUST F/B/O ANSH R. PATEL Organization | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| PINAL R. PATEL 2020 IRREVOCABLE FAMILY TRUST UAD 10-6-2020 Organization | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| RAJAN G PATEL 2020 IRR FAM TR UAD 12-3-2020 Organization | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| SHARON, ROBERT Individual | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| SNW LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| OPTUM MANAGEMENT SOLUTIONS. INC Organization | indirect ownership interest | NOT APPLICABLE | 06/01/2022 |
| DUNN, CHARLES Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 11/25/2025 |
| SHAH, HEMANT Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 11/25/2025 |
| PATEL, RAJAN Individual | managing control - governing body | NOT APPLICABLE | 06/01/2022 |
| SHARON, ROBERT Individual | managing control - governing body | NOT APPLICABLE | 05/13/2024 |
| GILLILAND, KACY Individual | operational/managerial control | NOT APPLICABLE | 06/01/2022 |
| NDIFE, ANITA Individual | operational/managerial control | NOT APPLICABLE | 01/01/2025 |
| OPTUM MANAGEMENT SOLUTIONS. INC Organization | operational/managerial control | NOT APPLICABLE | 06/01/2022 |
| OSSO, MELISSA Individual | operational/managerial control | NOT APPLICABLE | 01/01/2025 |
| PATEL, RAJAN Individual | operational/managerial control | NOT APPLICABLE | 06/01/2022 |
| SHARON, ROBERT Individual | operational/managerial control | NOT APPLICABLE | 05/13/2024 |
Other nursing homes near New Albany Care Center
The Laurels of Gahanna
5151 North Hamilton Road, Columbus, OH 43230 · 1.3 mi
For-profit · 112 beds · Part of Ciena Healthcare/Laurel Health Care
★★★★★2Below averageOtterbein Gahanna
402 Liberty Way, Gahanna, OH 43230 · 1.6 mi
Non-profit · 60 beds · Part of Otterbein Seniorlife
★★★★★2Below averageOtterbein New Albany
6690 Liberation Way, New Albany, OH 43054 · 2 mi
Non-profit · 60 beds · Part of Otterbein Seniorlife
★★★★★1Much below average- ★★★★★5Much above average
Smiths Mill Health Campus
7320 Smiths Mill Road, New Albany, OH 43054 · 3.1 mi
For-profit · 58 beds · Part of Trilogy Health Services
★★★★★3AverageInniswood Health and Rehabilitation
1150 Colony Drive, Westerville, OH 43081 · 3.7 mi
For-profit · 99 beds · Part of Foundations Health Solutions
★★★★★3Average
Frequently asked questions
What is New Albany Care Center's rating?
New Albany Care Center has 3 out of 5 stars on the CMS overall star rating. The average for Ohio nursing homes is 3.2 stars.
How many inspection citations did New Albany Care Center receive?
Its most recent standard health inspection found 12 citations, compared with a Ohio average of 10.3. Every citation is listed on this page with its severity.
Does New Albany Care Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns New Albany Care Center?
It is for profit - limited liability company and part of Optalis Health & Rehabilitation. The ownership section on this page lists the owners and managers reported to CMS.
Where is New Albany Care Center and how do I contact it?
New Albany Care Center is at 5691 Thompson Road, Columbus, OH 43230. Phone: (614) 855-8866.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.