nursing home in Toledo, OH
Arbors at Sylvania
7120 Port Sylvania Drive, Toledo, OH 43617 · (419) 841-2200
★★★★★3
Average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★3
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Arbors at Sylvania at a glance
Arbors at Sylvania is a 77-bed for-profit nursing home in Toledo, Ohio (Lucas County).
CMS gives it 3 out of 5 stars on its overall star rating, close to the Ohio average of 3.2.
Residents receive about 3.9 hours of nursing care per day (0.5 of them from registered nurses), close to the state average of 3.7 hours.
Its most recent standard health inspection (April 17, 2025) found 12 health citations. The Ohio average is 10.3.
It has not received a federal fine in the past three years.
Nursing staff turnover is 47.4% per year (state average 48.7%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 77
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Arbors at Ohio
- Medicare-certified since
- April 19, 1996
- Resident/family council
- Resident
- County
- Lucas County
- CMS Certification Number
- 366060
Ratings
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 3 / 5 | 3.2 / 5 | 3 / 5 | Average |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.8 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 2.4 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 4.4 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 5 / 5 | 4.8 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 3.3 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.86 hrs | 3.69 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.55 hrs | 0.64 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.09 hrs | 2.09 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.33 hrs | 3.28 hrs | 3.42 hrs | Average |
| Nursing staff turnover (yearly) (lower is better) | 47.4% | 48.7% | 45.8% | Average |
| Registered nurse turnover (yearly) (lower is better) | 16.7% | 43.9% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 12 | 10 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 6 | 4 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 58 | 80.7 | 80.6 | Better |
Penalties
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $26,381 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 77 | 88 | 107 | |
| Average residents per day | 71 | 74 | 86 | |
| Occupancy | 92.6% | 84.3% | 80.9% |
Long-stay residents
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 0.4% | 3.2% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 1.8% | 3.4% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 9.2% | 8.8% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 0.4% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.2% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 0% | 5.3% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 1.5% | 6.1% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 4% | 6.2% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 8.9% | 30.1% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 20.8% | 25.5% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 19.2% | 21.4% | 19% | Average |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 94.5% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 99.2% | 92.7% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 3.4% | 1.2% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 90.7% | 75.6% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 86.1% | 78.5% | 82% | Average |
Inspection citations
State inspectors cited this home for 32 health deficiencies and 8 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| June 30, 2026 Complaint | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected August 7, 2026 |
| June 30, 2026 Complaint | Help the resident make transportation arrangements to and from radiology services. Administration Deficiencies · Tag F0778 | D Potential harm, isolated | Corrected August 7, 2026 |
| December 18, 2025 Complaint | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected January 2, 2026 |
| June 11, 2025 Complaint | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected July 14, 2025 |
| June 11, 2025 Complaint | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | D Potential harm, isolated | Corrected July 14, 2025 |
| April 17, 2025 Fire safety | Use approved construction type or materials. Construction Deficiencies · Tag K0161 | F Potential harm, widespread | Corrected May 13, 2025 |
| April 17, 2025 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | F Potential harm, widespread | Corrected May 13, 2025 |
| April 17, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected May 13, 2025 |
| April 17, 2025 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected May 13, 2025 |
| April 17, 2025 Complaint | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected May 13, 2025 |
| April 17, 2025 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected May 13, 2025 |
| April 17, 2025 Standard | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · Tag F0921 | D Potential harm, isolated | Corrected May 13, 2025 |
| April 17, 2025 Complaint | Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0697 | D Potential harm, isolated | Corrected May 13, 2025 |
| April 17, 2025 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected May 13, 2025 |
| April 17, 2025 Complaint | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected May 13, 2025 |
| April 17, 2025 Standard | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · Tag F0688 | D Potential harm, isolated | Corrected May 13, 2025 |
| March 7, 2024 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected March 22, 2024 |
| March 7, 2024 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected March 22, 2024 |
| March 7, 2024 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected March 22, 2024 |
| December 22, 2023 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected January 5, 2024 |
| December 22, 2022 Fire safety | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Miscellaneous Deficiencies · Tag K0741 | F Potential harm, widespread | Corrected January 17, 2023 |
| December 22, 2022 Fire safety | Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291 | F Potential harm, widespread | Corrected January 17, 2023 |
| December 22, 2022 Standard | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. Nutrition and Dietary Deficiencies · Tag F0805 | E Potential harm, pattern | Corrected January 17, 2023 |
| December 22, 2022 Standard | Have policies on smoking. Environmental Deficiencies · Tag F0926 | D Potential harm, isolated | Corrected January 17, 2023 |
| December 22, 2022 Standard | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected January 17, 2023 |
| December 22, 2022 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected January 17, 2023 |
| December 22, 2022 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected January 17, 2023 |
| December 22, 2022 Standard | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | D Potential harm, isolated | Corrected January 17, 2023 |
| December 22, 2022 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected January 17, 2023 |
| December 22, 2022 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected January 17, 2023 |
| December 22, 2022 Standard | PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · Tag F0645 | D Potential harm, isolated | Corrected January 17, 2023 |
| February 27, 2020 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected March 25, 2020 |
| February 27, 2020 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected March 25, 2020 |
| February 27, 2020 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | F Potential harm, widespread | Corrected March 25, 2020 |
| February 27, 2020 Fire safety | Conduct testing and exercise requirements. Emergency Preparedness Deficiencies · Tag E0039 | C No harm, widespread | Corrected March 25, 2020 |
| February 27, 2020 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected March 25, 2020 |
| February 27, 2020 Standard | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · Tag F0585 | E Potential harm, pattern | Corrected March 25, 2020 |
| February 27, 2020 Standard | Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided. Administration Deficiencies · Tag F0772 | D Potential harm, isolated | Corrected March 25, 2020 |
| February 27, 2020 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected March 25, 2020 |
| February 27, 2020 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected March 25, 2020 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| ARK OPCO GROUP, LLC Organization | 5% or greater direct ownership interest | 100% | 07/01/2015 |
| B&Y HEALTHCARE S CORP Organization | 5% or greater indirect ownership interest | — | 07/01/2015 |
| B&Y TRUST Organization | 5% or greater indirect ownership interest | — | 07/01/2015 |
| CODY HEALTHCARE S CORP Organization | 5% or greater indirect ownership interest | — | 07/01/2015 |
| CRAIG FLASHNER 2007 TRUST Organization | 5% or greater indirect ownership interest | — | 07/01/2015 |
| NORCROSS, ROBERT Individual | contracted managing employee | NOT APPLICABLE | 07/01/2015 |
| ROGERS, STACEY Individual | contracted managing employee | NOT APPLICABLE | 07/01/2015 |
| NORCROSS, ROBERT Individual | corporate director | NOT APPLICABLE | 07/01/2015 |
| FLASHNER, CRAIG Individual | corporate officer | NOT APPLICABLE | 07/01/2015 |
| NORCROSS, ROBERT Individual | corporate officer | NOT APPLICABLE | 07/01/2015 |
| PERLSTEIN, YITZCHOK Individual | corporate officer | NOT APPLICABLE | 07/01/2015 |
| FLASHNER, CRAIG Individual | operational/managerial control | NOT APPLICABLE | 07/01/2015 |
| NOBLE HEALTHCARE MANAGEMENT, LLC Organization | operational/managerial control | NOT APPLICABLE | 07/01/2015 |
| PERLSTEIN, YITZCHOK Individual | operational/managerial control | NOT APPLICABLE | 07/01/2015 |
| PRESTIGE ADMINISTRATIVE SERVICES, LLC Organization | operational/managerial control | NOT APPLICABLE | 01/01/2016 |
| KIRK, KRISTINE Individual | w-2 managing employee | NOT APPLICABLE | 09/01/2016 |
Other nursing homes near Arbors at Sylvania
Kingston Health Center of Sylvania
4121 King Road, Sylvania, OH 43560 · 1.2 mi
For-profit · 127 beds · Part of Trilogy Health Services
★★★★★3AverageFranciscan Care Ctr Sylvania
4111 Holland Sylvania Rd, Toledo, OH 43623 · 1.9 mi
For-profit · 96 beds · Part of Commonspirit Health
- Special Focus candidate
★★★★★2Below average- ★★★★★3Average
Lakes of Sylvania, the
5351 Mitchaw Road, Sylvania, OH 43560 · 3.4 mi
For-profit · 62 beds · Part of Trilogy Health Services
- CMS high performer
★★★★★5Much above averageSpring Meadows Nursing, A Villa Center
1125 Clarion Ave, Holland, OH 43528 · 3.8 mi
For-profit · 99 beds · Part of Villa Healthcare
★★★★★3AverageOtterbein Sunset House
4020 Indian Rd, Toledo, OH 43606 · 3.9 mi
Non-profit · 24 beds · Part of Otterbein Seniorlife
★★★★★3Average
Frequently asked questions
What is Arbors at Sylvania's rating?
Arbors at Sylvania has 3 out of 5 stars on the CMS overall star rating. The average for Ohio nursing homes is 3.2 stars.
How many inspection citations did Arbors at Sylvania receive?
Its most recent standard health inspection found 12 citations, compared with a Ohio average of 10.3. Every citation is listed on this page with its severity.
Does Arbors at Sylvania accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Arbors at Sylvania?
It is for profit - corporation and part of Arbors at Ohio. The ownership section on this page lists the owners and managers reported to CMS.
Where is Arbors at Sylvania and how do I contact it?
Arbors at Sylvania is at 7120 Port Sylvania Drive, Toledo, OH 43617. Phone: (419) 841-2200.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.