nursing home in Pinehurst, NC
Inn at Quail Haven Village
155 Blake Boulevard, Pinehurst, NC 28374 · (910) 295-2294
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★4
- Quality measures★★★★★2
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Inn at Quail Haven Village at a glance
Inn at Quail Haven Village is a 35-bed for-profit nursing home in Pinehurst, North Carolina (Moore County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the North Carolina average of 2.9.
Residents receive about 3.9 hours of nursing care per day (0.6 of them from registered nurses), close to the state average of 3.9 hours.
Its most recent standard health inspection (June 19, 2025) found 4 health citations. The North Carolina average is 4.7.
It has not received a federal fine in the past three years.
Nursing staff turnover is 36.8% per year (state average 49%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 35
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Liberty Senior Living
- Medicare-certified since
- September 12, 2002
- Continuing care retirement community
- Yes
- Resident/family council
- Resident
- County
- Moore County
- CMS Certification Number
- 345518
Ratings
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 2.9 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.9 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 2.7 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 2 / 5 | 3.3 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 2 / 5 | 3.4 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 2 / 5 | 3 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.91 hrs | 3.85 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.57 hrs | 0.62 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.30 hrs | 2.34 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 3.26 hrs | 3.42 hrs | 3.42 hrs | Average |
| Nursing staff turnover (yearly) (lower is better) | 36.8% | 49% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 0% | 45.6% | 42.9% | Better |
Inspections
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 4 | 5 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 2 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 17 | 49.2 | 80.6 | Better |
Penalties
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $36,617 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 35 | 105 | 107 | |
| Average residents per day | 48 | 87 | 86 | |
| Occupancy | 100% | 83.6% | 80.9% |
Long-stay residents
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 6.6% | 3.5% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 3.5% | 5.5% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 28.6% | 14% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 3.3% | 2.3% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.4% | 0.7% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 11.6% | 15.6% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 9.4% | 18.3% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 8.2% | 7.2% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 5.9% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 16.5% | 21.3% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 25.7% | 20.7% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 94.1% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 92% | 93.6% | Better |
Short-stay residents
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1.5% | 1.4% | 1.6% | Average |
| Short-stay residents given a flu vaccine (higher is better) | 100% | 78.1% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 99.1% | 80.6% | 82% | Better |
Inspection citations
State inspectors cited this home for 20 health deficiencies and 0 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| June 19, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected July 7, 2025 |
| June 19, 2025 Complaint | Protect each resident from the wrongful use of the resident's belongings or money. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0602 | D Potential harm, isolated | Corrected July 7, 2025 |
| June 19, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected July 7, 2025 |
| June 19, 2025 Standard | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. Quality of Life and Care Deficiencies · Tag F0700 | D Potential harm, isolated | Corrected July 7, 2025 |
| June 5, 2024 Complaint | Protect each resident from the wrongful use of the resident's belongings or money. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0602 | D Potential harm, isolated | Corrected November 21, 2023 |
| June 5, 2024 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected June 13, 2024 |
| March 23, 2023 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected April 11, 2023 |
| March 23, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected April 11, 2023 |
| March 23, 2023 Standard | Honor the resident's right to organize and participate in resident/family groups in the facility. Resident Rights Deficiencies · Tag F0565 | E Potential harm, pattern | Corrected April 11, 2023 |
| March 23, 2023 Standard | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. Administration Deficiencies · Tag F0867 | E Potential harm, pattern | Corrected April 11, 2023 |
| March 23, 2023 Standard | Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0697 | D Potential harm, isolated | Corrected April 11, 2023 |
| March 23, 2023 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected April 11, 2023 |
| March 23, 2023 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected April 11, 2023 |
| March 23, 2023 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected April 11, 2023 |
| March 23, 2023 Standard | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. Nursing and Physician Services Deficiencies · Tag F0947 | D Potential harm, isolated | Corrected April 11, 2023 |
| March 23, 2023 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected April 11, 2023 |
| March 23, 2023 Standard | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | D Potential harm, isolated | Corrected April 11, 2023 |
| March 23, 2023 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected April 11, 2023 |
| March 23, 2023 Standard | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Tag F0623 | B No harm, pattern | Corrected April 11, 2023 |
| March 23, 2023 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | B No harm, pattern | Corrected April 11, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| MCNEILL, JOHN Individual | 5% or greater direct ownership interest | 50% | 11/18/2013 |
| MCNEILL, RONALD Individual | 5% or greater direct ownership interest | 50% | 11/18/2013 |
| MILLER, ROBERT Individual | corporate director | NOT APPLICABLE | 09/01/2024 |
| PURIFOY, PENNY Individual | corporate director | NOT APPLICABLE | 11/18/2013 |
| BORK, MATTHEW Individual | operational/managerial control | NOT APPLICABLE | 05/04/2020 |
| CALCUTT, JOSEPH Individual | operational/managerial control | NOT APPLICABLE | 11/18/2013 |
| MCNEILL, RONALD Individual | operational/managerial control | NOT APPLICABLE | 11/18/2013 |
| WILSON, JEFFREY Individual | operational/managerial control | NOT APPLICABLE | 11/18/2013 |
| HOFSTETTER, CRYSTAL Individual | w-2 managing employee | NOT APPLICABLE | 03/23/2022 |
Other nursing homes near Inn at Quail Haven Village
Pinehurst Healthcare & Rehabilitation Center
300 Blake Boulevard, Pinehurst, NC 28374 · under 1 mi
For-profit · 144 beds · Part of Liberty Senior Living
★★★★★2Below averageSaint Joseph of the Pines Health Center
103 Gossman Road, Pinehurst, NC 28374 · 1.1 mi
Non-profit · 176 beds · Part of Trinity Health
- CMS high performer
★★★★★5Much above averageThe Greens at Pinehurst Rehabilitation & Living Ce
205 Rattlesnake Trail, Pinehurst, NC 28374 · 2.4 mi
For-profit · 120 beds · Part of Cch Healthcare
★★★★★3AverageDahlia Gardens Center for Nursing and Rehabilitati
915 Pee Dee Road, Aberdeen, NC 28315 · 4.1 mi
For-profit · 90 beds · Part of Alliance Health Group
- Abuse citation
★★★★★2Below averagePenick Village
401 East Rhode Island Avenue, Southern Pines, NC 28387 · 4.7 mi
Non-profit · 32 beds
- CMS high performer
★★★★★5Much above averagePeak Resources - Pinelake
801 Pinehurst Avenue, Carthage, NC 28327 · 11.5 mi
For-profit · 108 beds · Part of Peak Resources, INC.
★★★★★4Above average
Frequently asked questions
What is Inn at Quail Haven Village's rating?
Inn at Quail Haven Village has 4 out of 5 stars on the CMS overall star rating. The average for North Carolina nursing homes is 2.9 stars.
How many inspection citations did Inn at Quail Haven Village receive?
Its most recent standard health inspection found 4 citations, compared with a North Carolina average of 4.7. Every citation is listed on this page with its severity.
Does Inn at Quail Haven Village accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Inn at Quail Haven Village?
It is for profit - limited liability company and part of Liberty Senior Living. The ownership section on this page lists the owners and managers reported to CMS.
Where is Inn at Quail Haven Village and how do I contact it?
Inn at Quail Haven Village is at 155 Blake Boulevard, Pinehurst, NC 28374. Phone: (910) 295-2294.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.