nursing home in Andrews, NC
Valley View Care and Rehabilitation
551 Kent Street, Andrews, NC 28901 · (828) 321-3075
★★★★★2
Below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★4
- Quality measures★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Valley View Care and Rehabilitation at a glance
Valley View Care and Rehabilitation is a 76-bed for-profit nursing home in Andrews, North Carolina (Cherokee County).
CMS gives it 2 out of 5 stars on its overall star rating, worse than the North Carolina average of 2.9.
Residents receive about 3.2 hours of nursing care per day (1 of them from registered nurses), worse than the state average of 3.9 hours.
Its most recent standard health inspection (April 30, 2026) found 11 health citations. The North Carolina average is 4.7.
Federal regulators fined it 3 times in the past three years, totaling $24,955.
Nursing staff turnover is 50% per year (state average 49%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 76
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Avardis Health
- Medicare-certified since
- October 15, 1992
- Resident/family council
- Resident
- County
- Cherokee County
- CMS Certification Number
- 345426
Ratings
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 2 / 5 | 2.9 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.9 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 2.7 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 3 / 5 | 3.3 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 4 / 5 | 3.4 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 2 / 5 | 3 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.23 hrs | 3.85 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.98 hrs | 0.62 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 1.76 hrs | 2.34 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 2.66 hrs | 3.42 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 50% | 49% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 38.5% | 45.6% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 1 | 1 | 1 | Worse |
Inspections
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 11 | 5 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 5 | 2 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 73 | 49.2 | 80.6 | Better |
Penalties
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 3 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $24,955 | $36,617 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 3 | 1 | 1 | Worse |
Size
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 76 | 105 | 107 | |
| Average residents per day | 61 | 87 | 86 | |
| Occupancy | 80.8% | 83.6% | 80.9% |
Long-stay residents
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 3.2% | 3.5% | 3.2% | Average |
| Long-stay residents with pressure ulcers (lower is better) | 4.4% | 5.5% | 4.6% | Average |
| Long-stay residents given antipsychotic medication (lower is better) | 17.7% | 14% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 1.4% | 2.3% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.5% | 0.7% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 10.9% | 15.6% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 15.8% | 18.3% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 11.3% | 7.2% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 5.7% | 5.9% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 24.9% | 21.3% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 19% | 20.7% | 19% | Average |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 94.1% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 97.7% | 92% | 93.6% | Average |
Short-stay residents
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 2.4% | 1.4% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 83.7% | 78.1% | 79.8% | Average |
| Short-stay residents given a pneumonia vaccine (higher is better) | 83.6% | 80.6% | 82% | Average |
Inspection citations
State inspectors cited this home for 31 health deficiencies and 20 fire safety deficiencies in the inspection records CMS currently publishes. 4 citations involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| July 17, 2026 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected August 5, 2026 |
| June 4, 2026 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected June 23, 2026 |
| June 4, 2026 Complaint | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected June 23, 2026 |
| June 4, 2026 Complaint | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected June 23, 2026 |
| June 4, 2026 Complaint | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected June 23, 2026 |
| April 30, 2026 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | F Potential harm, widespread | Corrected November 2, 2026 |
| April 30, 2026 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected November 2, 2026 |
| April 30, 2026 Fire safety | Establish an Emergency Preparedness Program (EP). Emergency Preparedness Deficiencies · Tag E0001 | F Potential harm, widespread | Corrected June 4, 2026 |
| April 30, 2026 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | D Potential harm, isolated | Corrected November 2, 2026 |
| April 30, 2026 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | D Potential harm, isolated | Corrected November 2, 2026 |
| April 30, 2026 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected June 4, 2026 |
| April 30, 2026 Standard | Provide bedrooms that don't allow residents to see each other when privacy is needed. Environmental Deficiencies · Tag F0914 | D Potential harm, isolated | Corrected June 4, 2026 |
| April 30, 2026 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected June 4, 2026 |
| April 30, 2026 Standard | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. Resident Assessment and Care Planning Deficiencies · Tag F0636 | D Potential harm, isolated | Corrected June 4, 2026 |
| April 30, 2026 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | D Potential harm, isolated | Corrected June 4, 2026 |
| April 30, 2026 Standard | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. Administration Deficiencies · Tag F0838 | C No harm, widespread | Corrected May 25, 2026 |
| March 14, 2025 Fire safety | Meet requirements for the installation and maintenance of electrical systems. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0911 | D Potential harm, isolated | Corrected May 9, 2025 |
| March 14, 2025 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected May 9, 2025 |
| March 14, 2025 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected May 9, 2025 |
| March 14, 2025 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | E Potential harm, pattern | Corrected April 10, 2025 |
| March 14, 2025 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | E Potential harm, pattern | Corrected April 10, 2025 |
| March 14, 2025 Standard | Provide or obtain dental services for each resident. Quality of Life and Care Deficiencies · Tag F0791 | E Potential harm, pattern | Corrected April 10, 2025 |
| March 14, 2025 Standard | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Tag F0756 | E Potential harm, pattern | Corrected April 10, 2025 |
| March 14, 2025 Complaint | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | D Potential harm, isolated | Corrected April 10, 2025 |
| March 14, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected April 10, 2025 |
| November 2, 2023 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | D Potential harm, isolated | Corrected May 15, 2024 |
| November 2, 2023 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | D Potential harm, isolated | Corrected May 15, 2024 |
| November 2, 2023 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected May 15, 2024 |
| November 2, 2023 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | D Potential harm, isolated | Corrected May 15, 2024 |
| November 2, 2023 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected May 15, 2024 |
| November 2, 2023 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | D Potential harm, isolated | Corrected May 15, 2024 |
| November 2, 2023 Fire safety | Use approved construction type or materials. Construction Deficiencies · Tag K0161 | D Potential harm, isolated | Corrected May 15, 2024 |
| November 2, 2023 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | D Potential harm, isolated | Corrected May 15, 2024 |
| November 2, 2023 Fire safety | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Miscellaneous Deficiencies · Tag K0741 | D Potential harm, isolated | Corrected May 15, 2024 |
| November 2, 2023 Fire safety | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914 | D Potential harm, isolated | Corrected May 15, 2024 |
| November 2, 2023 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected May 15, 2024 |
| November 2, 2023 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | D Potential harm, isolated | Corrected May 15, 2024 |
| November 2, 2023 Standard | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · Tag F0725 | G Actual harm, isolated | Corrected November 27, 2023 |
| November 2, 2023 Complaint | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | G Actual harm, isolated | Corrected November 27, 2023 |
| November 2, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected November 27, 2023 |
| November 2, 2023 Standard | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. Infection Control Deficiencies · Tag F0882 | F Potential harm, widespread | Corrected November 27, 2023 |
| November 2, 2023 Standard | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights Deficiencies · Tag F0582 | E Potential harm, pattern | Corrected November 27, 2023 |
| November 2, 2023 Standard | Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · Tag F0757 | E Potential harm, pattern | Corrected November 27, 2023 |
| November 2, 2023 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | E Potential harm, pattern | Corrected November 27, 2023 |
| November 2, 2023 Standard | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Tag F0756 | E Potential harm, pattern | Corrected November 27, 2023 |
| November 2, 2023 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected November 27, 2023 |
| November 2, 2023 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected November 27, 2023 |
| November 2, 2023 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | D Potential harm, isolated | Corrected November 27, 2023 |
| November 2, 2023 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | D Potential harm, isolated | Corrected November 27, 2023 |
| November 2, 2023 Standard | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. Resident Rights Deficiencies · Tag F0561 | D Potential harm, isolated | Corrected November 27, 2023 |
| November 2, 2023 Complaint | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected November 27, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 3 federal penalties in the past three years, including $24,955 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| April 30, 2026 | Fine | $15,185 |
| November 2, 2023 | Fine | $6,305 |
| November 2, 2023 | Fine | $3,465 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| FC ENCORE ANDREWS, LLC Organization | 5% or greater security interest | NOT APPLICABLE | 05/01/2025 |
| FC ENCORE ANDREWS, LLC Organization | adp of the snf | NOT APPLICABLE | 05/01/2025 |
| HEDDEN, AUDREY Individual | adp of the snf | NOT APPLICABLE | 05/01/2025 |
| HOBACK, TIFFANY Individual | adp of the snf | NOT APPLICABLE | 05/01/2025 |
| JONES, TEQUILLA Individual | adp of the snf | NOT APPLICABLE | 05/01/2025 |
| SEMONES, BRANDI Individual | adp of the snf | NOT APPLICABLE | 05/01/2025 |
| SNF MGR LLC Organization | adp of the snf | NOT APPLICABLE | 04/18/2025 |
| STANLEY, AMY Individual | adp of the snf | NOT APPLICABLE | 04/06/2026 |
| STOVER, LANI Individual | adp of the snf | NOT APPLICABLE | 06/01/2025 |
| ANDREWS PARENTCO LLC Organization | direct ownership interest | NOT APPLICABLE | 06/01/2025 |
| NCOP HOLDCO LLC Organization | indirect ownership interest | NOT APPLICABLE | 06/01/2025 |
| NU C II IRREVOCABLE TRUST Organization | indirect ownership interest | NOT APPLICABLE | 06/01/2025 |
| NU C IRREVOCABLE TRUST Organization | indirect ownership interest | NOT APPLICABLE | 06/01/2025 |
| SNF CARE CENTERS LLC Organization | indirect ownership interest | NOT APPLICABLE | 06/01/2025 |
| WESTCAR HOLDCO LLC Organization | indirect ownership interest | NOT APPLICABLE | 06/01/2025 |
| ZENITH HOLDCO II LLC Organization | indirect ownership interest | NOT APPLICABLE | 06/01/2025 |
| ZENITH HOLDCO LLC Organization | indirect ownership interest | NOT APPLICABLE | 06/01/2025 |
| HOBACK, TIFFANY Individual | managing control - governing body | NOT APPLICABLE | 05/01/2025 |
| SEMONES, BRANDI Individual | managing control - governing body | NOT APPLICABLE | 05/01/2025 |
| HEDDEN, AUDREY Individual | operational/managerial control | NOT APPLICABLE | 05/01/2025 |
| HOBACK, TIFFANY Individual | operational/managerial control | NOT APPLICABLE | 05/01/2025 |
| JONES, TEQUILLA Individual | operational/managerial control | NOT APPLICABLE | 05/01/2025 |
| SEMONES, BRANDI Individual | operational/managerial control | NOT APPLICABLE | 05/01/2025 |
| SNF MGR LLC Organization | operational/managerial control | NOT APPLICABLE | 05/01/2025 |
| STANLEY, AMY Individual | operational/managerial control | NOT APPLICABLE | 04/06/2026 |
| STOVER, LANI Individual | operational/managerial control | NOT APPLICABLE | 06/01/2025 |
Other nursing homes near Valley View Care and Rehabilitation
Graham Healthcare and Rehabilitation Center
811 Snowbird Road, Robbinsville, NC 28771 · 8.1 mi
For-profit · 80 beds · Part of Principle Long Term Care
- Abuse citation
★★★★★2Below averageClay County Health and Rehabilitation
86 Valley Hideaway Drive, Hayesville, NC 28904 · 10.7 mi
For-profit · 90 beds · Part of Avardis Health
★★★★★2Below average- ★★★★★1Much below average
- ★★★★★4Above average
Union County Nursing Home
164 Nursing Home Circle, Blairsville, GA 30512 · 22.6 mi
Non-profit · 150 beds
★★★★★4Above averageMacon Valley Nursing and Rehabilitation Center
3195 Old Murphy Road, Franklin, NC 28734 · 23 mi
For-profit · 200 beds · Part of Principle Long Term Care
- Abuse citation
★★★★★2Below average
Frequently asked questions
What is Valley View Care and Rehabilitation's rating?
Valley View Care and Rehabilitation has 2 out of 5 stars on the CMS overall star rating. The average for North Carolina nursing homes is 2.9 stars.
How many inspection citations did Valley View Care and Rehabilitation receive?
Its most recent standard health inspection found 11 citations, compared with a North Carolina average of 4.7. Every citation is listed on this page with its severity.
Does Valley View Care and Rehabilitation accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Valley View Care and Rehabilitation?
It is for profit - limited liability company and part of Avardis Health. The ownership section on this page lists the owners and managers reported to CMS.
Where is Valley View Care and Rehabilitation and how do I contact it?
Valley View Care and Rehabilitation is at 551 Kent Street, Andrews, NC 28901. Phone: (828) 321-3075.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.