nursing home in Whiteville, NC
Shoreland Health Care and Retirement Center INC
200 Flower-Pridgen Drive, Whiteville, NC 28472 · (910) 642-4300
★★★★★3
Average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★1
- Quality measures★★★★★2
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Shoreland Health Care and Retirement Center INC at a glance
Shoreland Health Care and Retirement Center INC is a 89-bed for-profit nursing home in Whiteville, North Carolina (Columbus County).
CMS gives it 3 out of 5 stars on its overall star rating, close to the North Carolina average of 2.9.
Residents receive about 3.4 hours of nursing care per day (0.3 of them from registered nurses), worse than the state average of 3.9 hours.
Its most recent standard health inspection (February 26, 2026) found 4 health citations. The North Carolina average is 4.7.
Federal regulators fined it 1 time in the past three years, totaling $5,077.
Nursing staff turnover is 72.5% per year (state average 49%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 89
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Liberty Senior Living
- Medicare-certified since
- September 10, 1991
- Resident/family council
- Resident
- County
- Columbus County
- CMS Certification Number
- 345397
Ratings
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 3 / 5 | 2.9 / 5 | 3 / 5 | Average |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.9 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 1 / 5 | 2.7 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 2 / 5 | 3.3 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 1 / 5 | 3.4 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 4 / 5 | 3 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.42 hrs | 3.85 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.32 hrs | 0.62 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.14 hrs | 2.34 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.17 hrs | 3.42 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 72.5% | 49% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 62.5% | 45.6% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 2 | 1 | 1 | Worse |
Inspections
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 4 | 5 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 2 | 2 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 13 | 49.2 | 80.6 | Better |
Penalties
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $5,077 | $36,617 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 89 | 105 | 107 | |
| Average residents per day | 83 | 87 | 86 | |
| Occupancy | 92.8% | 83.6% | 80.9% |
Long-stay residents
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2.3% | 3.5% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 6.3% | 5.5% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 6.8% | 14% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 8.7% | 2.3% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 1.4% | 0.7% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 23.6% | 15.6% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 48.4% | 18.3% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 8.9% | 7.2% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 0.3% | 5.9% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 20.2% | 21.3% | 19.5% | Average |
| Long-stay residents with new or worse incontinence (lower is better) | 30.4% | 20.7% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 94.3% | 94.1% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 99% | 92% | 93.6% | Better |
Short-stay residents
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1.6% | 1.4% | 1.6% | Average |
| Short-stay residents given a flu vaccine (higher is better) | 87.8% | 78.1% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 99.3% | 80.6% | 82% | Better |
Inspection citations
State inspectors cited this home for 10 health deficiencies and 14 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| February 26, 2026 Fire safety | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914 | F Potential harm, widespread | Corrected August 7, 2026 |
| February 26, 2026 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | D Potential harm, isolated | Corrected August 7, 2026 |
| February 26, 2026 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected August 7, 2026 |
| February 26, 2026 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | D Potential harm, isolated | Corrected August 7, 2026 |
| February 26, 2026 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected August 7, 2026 |
| February 26, 2026 Fire safety | Install proper backup exit lighting. Egress Deficiencies · Tag K0281 | D Potential harm, isolated | Corrected August 7, 2026 |
| February 26, 2026 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected March 20, 2026 |
| February 26, 2026 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected March 20, 2026 |
| February 26, 2026 Complaint | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected March 20, 2026 |
| February 26, 2026 Standard | Provide routine and 24-hour emergency dental care for each resident. Quality of Life and Care Deficiencies · Tag F0790 | D Potential harm, isolated | Corrected March 20, 2026 |
| December 19, 2024 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected March 29, 2025 |
| December 19, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected March 29, 2025 |
| December 19, 2024 Fire safety | Have power receptacles that are properly grounded. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0912 | D Potential harm, isolated | Corrected March 29, 2025 |
| December 19, 2024 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected March 29, 2025 |
| December 19, 2024 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected March 29, 2025 |
| December 19, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected November 15, 2024 |
| October 19, 2023 Fire safety | Have power receptacles that are properly grounded. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0912 | D Potential harm, isolated | Corrected December 6, 2023 |
| October 19, 2023 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected December 6, 2023 |
| October 19, 2023 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | D Potential harm, isolated | Corrected December 6, 2023 |
| October 19, 2023 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected November 6, 2023 |
| October 19, 2023 Standard | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. Administration Deficiencies · Tag F0867 | D Potential harm, isolated | Corrected November 6, 2023 |
| October 19, 2023 Standard | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. Resident Assessment and Care Planning Deficiencies · Tag F0636 | B No harm, pattern | Corrected November 6, 2023 |
| October 19, 2023 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | B No harm, pattern | Corrected November 6, 2023 |
| October 19, 2023 Standard | Assure that each resident’s assessment is updated at least once every 3 months. Resident Assessment and Care Planning Deficiencies · Tag F0638 | B No harm, pattern | Corrected November 6, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $5,077 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| December 19, 2024 | Fine | $5,077 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| MCNEILL, JOHN Individual | 5% or greater direct ownership interest | — | 04/01/1998 |
| MCNEILL, RONALD Individual | 5% or greater direct ownership interest | — | 04/01/1998 |
| AYERS, TRACY Individual | adp of the snf | NOT APPLICABLE | 12/23/2025 |
| CALCUTT, JOSEPH Individual | adp of the snf | NOT APPLICABLE | 04/29/2025 |
| JOHN A MCNEILL JR 2012 IRRV TR Organization | adp of the snf | NOT APPLICABLE | 03/23/2026 |
| LIBERTY HEALTHCARE GROUP LLC Organization | adp of the snf | NOT APPLICABLE | 03/23/2026 |
| LIBERTY HEALTHCARE MANAGEMENT INC Organization | adp of the snf | NOT APPLICABLE | 04/29/2025 |
| LIBERTY HEALTHCARE PROPERTIES OF SHORELAND, LLC Organization | adp of the snf | NOT APPLICABLE | 04/29/2025 |
| LIBERTY LONG TERM CARE LLC Organization | adp of the snf | NOT APPLICABLE | 03/23/2026 |
| LIBERTY REAL PROPERTIES, LLC Organization | adp of the snf | NOT APPLICABLE | 04/29/2025 |
| LONG TERM CARE MANAGEMENT SERVICES LLC Organization | adp of the snf | NOT APPLICABLE | 04/29/2025 |
| MCNEILL, JOHN Individual | adp of the snf | NOT APPLICABLE | 04/29/2025 |
| MCNEILL, RONALD Individual | adp of the snf | NOT APPLICABLE | 04/29/2025 |
| MILLER, ROBERT Individual | adp of the snf | NOT APPLICABLE | 04/29/2025 |
| RONALD B. AND CYNTHIA J. MCNEILL 2013 IRREVOCABLE TRUST Organization | adp of the snf | NOT APPLICABLE | 03/23/2026 |
| SCHACHT, ERICA Individual | adp of the snf | NOT APPLICABLE | 12/23/2025 |
| WILSON, JEFFREY Individual | adp of the snf | NOT APPLICABLE | 04/29/2025 |
| MCNEILL, JOHN Individual | corporate director | NOT APPLICABLE | 04/27/2006 |
| MCNEILL, RONALD Individual | corporate director | NOT APPLICABLE | 04/27/2006 |
| MILLER, ROBERT Individual | corporate director | NOT APPLICABLE | 04/29/2025 |
| WILSON, JEFFREY Individual | corporate director | NOT APPLICABLE | 10/31/2012 |
| MCNEILL, JOHN Individual | corporate officer | NOT APPLICABLE | 04/29/2025 |
| MCNEILL, RONALD Individual | corporate officer | NOT APPLICABLE | 04/29/2025 |
| WILSON, JEFFREY Individual | corporate officer | NOT APPLICABLE | 04/29/2025 |
| OLIVER, ANNA Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 03/10/2026 |
| WILSON, JEFFREY Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 03/23/2026 |
| CALCUTT, JOSEPH Individual | operational/managerial control | NOT APPLICABLE | 04/29/2025 |
| LIBERTY HEALTHCARE MANAGEMENT INC Organization | operational/managerial control | NOT APPLICABLE | 04/29/2025 |
| WILSON, JEFFREY Individual | operational/managerial control | NOT APPLICABLE | 04/29/2025 |
Other nursing homes near Shoreland Health Care and Retirement Center INC
Liberty Commons Nursing and Rehabilitation Center
1402 Pinckney Street, Whiteville, NC 28472 · under 1 mi
For-profit · 107 beds · Part of Liberty Senior Living
★★★★★1Much below averagePremier Living and Rehab Center
106 Cameron Street, Lake Waccamaw, NC 28450 · 10.6 mi
For-profit · 127 beds
- Special Focus candidate
- Abuse citation
★★★★★1Much below averageBladen East Health and Rehab
804 S Poplar Street, Elizabethtown, NC 28337 · 20.5 mi
For-profit · 90 beds
★★★★★2Below averageElizabethtown Healthcare & Rehab Center
208 Mercer Mill Road, Elizabethtown, NC 28337 · 20.6 mi
For-profit · 94 beds · Part of Liberty Senior Living
★★★★★3AverageBrunswick Health & Rehab Center
9600 No 5 School Road, Ash, NC 28420 · 21.9 mi
For-profit · 100 beds · Part of Saber Healthcare Group
★★★★★1Much below averageLoris Rehab and Nursing Center, LLC
3620 Stevens Street, Loris, SC 29569 · 22.1 mi
For-profit · 88 beds · Part of Wilson Senior Care
- CMS high performer
★★★★★5Much above average
Frequently asked questions
What is Shoreland Health Care and Retirement Center INC's rating?
Shoreland Health Care and Retirement Center INC has 3 out of 5 stars on the CMS overall star rating. The average for North Carolina nursing homes is 2.9 stars.
How many inspection citations did Shoreland Health Care and Retirement Center INC receive?
Its most recent standard health inspection found 4 citations, compared with a North Carolina average of 4.7. Every citation is listed on this page with its severity.
Does Shoreland Health Care and Retirement Center INC accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Shoreland Health Care and Retirement Center INC?
It is for profit - limited liability company and part of Liberty Senior Living. The ownership section on this page lists the owners and managers reported to CMS.
Where is Shoreland Health Care and Retirement Center INC and how do I contact it?
Shoreland Health Care and Retirement Center INC is at 200 Flower-Pridgen Drive, Whiteville, NC 28472. Phone: (910) 642-4300.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.