nursing home in Shelby, NC
White Oak Manor-Shelby
401 N Morgan Street, Shelby, NC 28150 · (704) 482-7326
★★★★★2
Below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★2
- Quality measures★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
White Oak Manor-Shelby at a glance
White Oak Manor-Shelby is a 160-bed for-profit nursing home in Shelby, North Carolina (Cleveland County).
CMS gives it 2 out of 5 stars on its overall star rating, worse than the North Carolina average of 2.9.
Residents receive about 3.4 hours of nursing care per day (0.4 of them from registered nurses), worse than the state average of 3.9 hours.
Its most recent standard health inspection (August 28, 2025) found 3 health citations. The North Carolina average is 4.7.
Federal regulators fined it 5 times in the past three years, totaling $42,972.
Nursing staff turnover is 62.8% per year (state average 49%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 160
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- National Healthcare Corporation
- Medicare-certified since
- October 26, 1977
- Resident/family council
- Resident
- County
- Cleveland County
- CMS Certification Number
- 345171
Ratings
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 2 / 5 | 2.9 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.9 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 2 / 5 | 2.7 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 3 / 5 | 3.3 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 4 / 5 | 3.4 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 2 / 5 | 3 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.43 hrs | 3.85 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.43 hrs | 0.62 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.01 hrs | 2.34 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.02 hrs | 3.42 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 62.8% | 49% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 33.3% | 45.6% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 3 | 5 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 2 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 53 | 49.2 | 80.6 | Better |
Penalties
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 5 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $42,972 | $36,617 | $30,972 | Worse |
| All federal penalties in the past 3 years (lower is better) | 6 | 1 | 1 | Worse |
Size
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 160 | 105 | 107 | |
| Average residents per day | 112 | 87 | 86 | |
| Occupancy | 70.3% | 83.6% | 80.9% |
Long-stay residents
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 3.1% | 3.5% | 3.2% | Average |
| Long-stay residents with pressure ulcers (lower is better) | 5.9% | 5.5% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 8.2% | 14% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0.9% | 2.3% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.5% | 0.7% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 26.2% | 15.6% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 25.8% | 18.3% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 3.8% | 7.2% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0.6% | 5.9% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 30.2% | 21.3% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 16.6% | 20.7% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 98.9% | 94.1% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 79.1% | 92% | 93.6% | Worse |
Short-stay residents
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.3% | 1.4% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 96% | 78.1% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 98.5% | 80.6% | 82% | Better |
Inspection citations
State inspectors cited this home for 18 health deficiencies and 11 fire safety deficiencies in the inspection records CMS currently publishes. 5 citations involved actual harm, including 2 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| March 12, 2026 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Past Non-Compliance |
| August 28, 2025 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | E Potential harm, pattern | Corrected September 17, 2025 |
| August 28, 2025 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected September 17, 2025 |
| July 23, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected August 28, 2025 |
| July 23, 2025 Complaint | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected August 28, 2025 |
| October 21, 2024 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | F Potential harm, widespread | Corrected November 15, 2024 |
| October 21, 2024 Complaint | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. Infection Control Deficiencies · Tag F0882 | F Potential harm, widespread | Corrected November 15, 2024 |
| October 21, 2024 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected November 15, 2024 |
| May 23, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected September 5, 2024 |
| May 23, 2024 Fire safety | Use approved construction type or materials. Construction Deficiencies · Tag K0161 | D Potential harm, isolated | Corrected September 5, 2024 |
| May 23, 2024 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | D Potential harm, isolated | Corrected September 5, 2024 |
| May 23, 2024 Fire safety | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914 | D Potential harm, isolated | Corrected September 5, 2024 |
| May 23, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected September 5, 2024 |
| May 23, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected June 21, 2024 |
| May 23, 2024 Standard | Provide activities to meet all resident's needs. Quality of Life and Care Deficiencies · Tag F0679 | E Potential harm, pattern | Corrected June 21, 2024 |
| May 23, 2024 Standard | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. Nutrition and Dietary Deficiencies · Tag F0809 | E Potential harm, pattern | Corrected June 21, 2024 |
| May 23, 2024 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | E Potential harm, pattern | Corrected June 21, 2024 |
| May 23, 2024 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected June 21, 2024 |
| May 23, 2024 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected June 21, 2024 |
| May 23, 2024 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected June 21, 2024 |
| February 28, 2023 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | D Potential harm, isolated | Corrected May 19, 2023 |
| February 28, 2023 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | D Potential harm, isolated | Corrected May 19, 2023 |
| February 28, 2023 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected May 19, 2023 |
| February 28, 2023 Fire safety | Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291 | D Potential harm, isolated | Corrected May 19, 2023 |
| February 28, 2023 Fire safety | Have stairways and smokeproof enclosures used as exits that meet safety requirements. Egress Deficiencies · Tag K0225 | D Potential harm, isolated | Corrected May 19, 2023 |
| February 28, 2023 Standard | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | J Immediate jeopardy, isolated | Corrected March 24, 2023 |
| February 28, 2023 Standard | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | J Immediate jeopardy, isolated | Corrected March 24, 2023 |
| February 28, 2023 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected March 24, 2023 |
| July 2, 2021 Fire safety | Ensure that testing and maintenance of electrical equipment is performed. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0921 | E Potential harm, pattern | Corrected August 28, 2021 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 5 federal penalties in the past three years, including $39,041 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| March 12, 2026 | Fine | $10,868 |
| July 23, 2025 | Payment Denial | 34 days from August 14, 2025 |
| July 23, 2025 | Fine | $11,700 |
| July 23, 2025 | Fine | $3,931 |
| May 23, 2024 | Fine | $12,542 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| BLACKROCK INC Organization | adp of the snf | NOT APPLICABLE | 08/01/2024 |
| CLARK, KEVIN Individual | adp of the snf | NOT APPLICABLE | 01/29/2026 |
| FORSEY, GREGORY Individual | adp of the snf | NOT APPLICABLE | 08/01/2024 |
| KIDD, BRIAN Individual | adp of the snf | NOT APPLICABLE | 08/01/2024 |
| LOMBARDO, CRYSTAL Individual | adp of the snf | NOT APPLICABLE | 08/01/2024 |
| FLATT, STEPHEN Individual | corporate director | NOT APPLICABLE | 06/21/2005 |
| PIERCEY, LISA Individual | corporate director | NOT APPLICABLE | 11/06/2025 |
| FLATT, BEN Individual | corporate officer | NOT APPLICABLE | 03/02/2017 |
| KIDD, BRIAN Individual | corporate officer | NOT APPLICABLE | 05/31/2023 |
| MCCREARY, JOSH Individual | corporate officer | NOT APPLICABLE | 04/15/2019 |
| ABERNATHY, JAMES Individual | indirect ownership interest | NOT APPLICABLE | 08/01/2024 |
| ADAMS, ROBERT Individual | indirect ownership interest | NOT APPLICABLE | 08/01/2024 |
| ADAMS, WILLIAM Individual | indirect ownership interest | NOT APPLICABLE | 08/01/2024 |
| FLATT, BEN Individual | indirect ownership interest | NOT APPLICABLE | 08/01/2024 |
| FLATT, STEPHEN Individual | indirect ownership interest | NOT APPLICABLE | 08/01/2024 |
| HASSAN, EMIL Individual | indirect ownership interest | NOT APPLICABLE | 08/01/2024 |
| KIDD, BRIAN Individual | indirect ownership interest | NOT APPLICABLE | 08/01/2024 |
| LAROCHE, RICHARD Individual | indirect ownership interest | NOT APPLICABLE | 01/13/1998 |
| MCCREARY, JOSH Individual | indirect ownership interest | NOT APPLICABLE | 08/01/2024 |
| MORGAN STANLEY INSTITUTIONAL ADVISORS LLC Organization | indirect ownership interest | NOT APPLICABLE | 11/08/2024 |
| TRAIL, SANDRA Individual | indirect ownership interest | NOT APPLICABLE | 08/01/2024 |
| FLATT, STEPHEN Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 02/07/2026 |
| ADAMS, ROBERT Individual | managing control - governing body | NOT APPLICABLE | 01/13/1998 |
| CLARK, KEVIN Individual | operational/managerial control | NOT APPLICABLE | 08/01/2024 |
| FLATT, STEPHEN Individual | operational/managerial control | NOT APPLICABLE | 08/01/2024 |
| FORSEY, GREGORY Individual | operational/managerial control | NOT APPLICABLE | 08/01/2024 |
| HIGBY, MICHELLE Individual | operational/managerial control | NOT APPLICABLE | 08/01/2024 |
| KIDD, BRIAN Individual | operational/managerial control | NOT APPLICABLE | 08/01/2024 |
| LOMBARDO, CRYSTAL Individual | operational/managerial control | NOT APPLICABLE | 08/01/2024 |
Other nursing homes near White Oak Manor-Shelby
Cleveland Pines
1404 N Lafayette Street, Shelby, NC 28150 · 1.5 mi
For-profit · 120 beds · Part of Atrium Health
★★★★★3Average- ★★★★★2Below average
Carolina Care Health and Rehabilitation
111 Harrelson Street, Cherryville, NC 28021 · 10.8 mi
For-profit · 107 beds · Part of Sanstone Health & Rehabilitation
★★★★★5Much above averageWhite Oak Manor-Kings Mountain
716 Sipes Street, Kings Mountain, NC 28086 · 11.1 mi
For-profit · 154 beds
- Abuse citation
★★★★★2Below averagePeak Resources-Cherryville
7615 Dallas Cherryville Highway, Cherryville, NC 28021 · 12.5 mi
For-profit · 70 beds · Part of Peak Resources, INC.
★★★★★4Above averagePalmetto Patriots
120 Hampshire Drive, Gaffney, SC 29341 · 15.2 mi
Government · 52 beds
- CMS high performer
★★★★★5Much above average
Frequently asked questions
What is White Oak Manor-Shelby's rating?
White Oak Manor-Shelby has 2 out of 5 stars on the CMS overall star rating. The average for North Carolina nursing homes is 2.9 stars.
How many inspection citations did White Oak Manor-Shelby receive?
Its most recent standard health inspection found 3 citations, compared with a North Carolina average of 4.7. Every citation is listed on this page with its severity.
Does White Oak Manor-Shelby accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns White Oak Manor-Shelby?
It is for profit - corporation and part of National Healthcare Corporation. The ownership section on this page lists the owners and managers reported to CMS.
Where is White Oak Manor-Shelby and how do I contact it?
White Oak Manor-Shelby is at 401 N Morgan Street, Shelby, NC 28150. Phone: (704) 482-7326.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.