nursing home in Toms River, NJ
Complete Care at Arbors
1750 Route 37 West, Toms River, NJ 08757 · (732) 914-0090
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★2
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Complete Care at Arbors at a glance
Complete Care at Arbors is a 120-bed for-profit nursing home in Toms River, New Jersey (Ocean County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the New Jersey average of 3.3.
Residents receive about 3.2 hours of nursing care per day (0.6 of them from registered nurses), worse than the state average of 3.8 hours.
Its most recent standard health inspection (March 27, 2025) found 8 health citations. The New Jersey average is 8.5.
It has not received a federal fine in the past three years.
Nursing staff turnover is 49.5% per year (state average 39.7%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 120
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Complete Care
- Medicare-certified since
- July 14, 1994
- Resident/family council
- Resident
- County
- Ocean County
- CMS Certification Number
- 315333
Ratings
| Measure | This facility | New Jersey avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3.3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.8 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 2 / 5 | 3.1 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 4.4 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 4.5 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 4.1 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | New Jersey avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.17 hrs | 3.85 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.58 hrs | 0.68 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 1.68 hrs | 2.23 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 2.77 hrs | 3.50 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 49.5% | 39.7% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 53.3% | 37.7% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | New Jersey avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 8 | 9 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 1 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 41 | 72.3 | 80.6 | Better |
Penalties
| Measure | This facility | New Jersey avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $34,926 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | New Jersey avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 120 | 147 | 107 | |
| Average residents per day | 108 | 122 | 86 | |
| Occupancy | 89.7% | 84% | 80.9% |
Long-stay residents
| Measure | This facility | New Jersey avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1% | 2.3% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 2.4% | 5.4% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 7.9% | 12.7% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 0.8% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.6% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 2.6% | 8.7% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 3.7% | 8.2% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 2.1% | 4.6% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 7.7% | 12.1% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 22.7% | 18.8% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 19.5% | 15.6% | 19% | Average |
| Long-stay residents given a flu vaccine (higher is better) | 93.9% | 97.2% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 89.6% | 93% | 93.6% | Average |
Short-stay residents
| Measure | This facility | New Jersey avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.8% | 1.2% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 25.7% | 80.1% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 49.2% | 79% | 82% | Worse |
Inspection citations
State inspectors cited this home for 22 health deficiencies and 13 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| March 27, 2025 Fire safety | Ensure that testing and maintenance of electrical equipment is performed. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0921 | F Potential harm, widespread | Corrected May 21, 2025 |
| March 27, 2025 Fire safety | Install proper backup exit lighting. Egress Deficiencies · Tag K0281 | F Potential harm, widespread | Corrected May 21, 2025 |
| March 27, 2025 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected May 21, 2025 |
| March 27, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected May 21, 2025 |
| March 27, 2025 Fire safety | Have power receptacles that are properly grounded. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0912 | F Potential harm, widespread | Corrected May 21, 2025 |
| March 27, 2025 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected May 21, 2025 |
| March 27, 2025 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | F Potential harm, widespread | Corrected May 21, 2025 |
| March 27, 2025 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | E Potential harm, pattern | Corrected May 21, 2025 |
| March 27, 2025 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected May 21, 2025 |
| March 27, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected May 21, 2025 |
| March 27, 2025 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | E Potential harm, pattern | Corrected May 21, 2025 |
| March 27, 2025 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | E Potential harm, pattern | Corrected May 21, 2025 |
| March 27, 2025 Standard | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0698 | D Potential harm, isolated | Corrected May 21, 2025 |
| March 27, 2025 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected May 21, 2025 |
| March 27, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | D Potential harm, isolated | Corrected May 21, 2025 |
| March 27, 2025 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected May 21, 2025 |
| March 27, 2025 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected May 21, 2025 |
| May 17, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected June 28, 2024 |
| May 17, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | D Potential harm, isolated | Corrected June 28, 2024 |
| May 17, 2024 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected June 28, 2024 |
| May 17, 2024 Standard | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted Resident Assessment and Care Planning Deficiencies · Tag F0655 | D Potential harm, isolated | Corrected June 28, 2024 |
| May 17, 2024 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected June 28, 2024 |
| May 17, 2024 Complaint | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected June 28, 2024 |
| May 17, 2024 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected June 28, 2024 |
| May 17, 2024 Standard | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. Resident Rights Deficiencies · Tag F0577 | C No harm, widespread | Corrected June 28, 2024 |
| May 11, 2022 Fire safety | Use approved construction type or materials. Construction Deficiencies · Tag K0161 | F Potential harm, widespread | Corrected June 24, 2022 |
| May 11, 2022 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | F Potential harm, widespread | Corrected June 24, 2022 |
| May 11, 2022 Fire safety | Construct fire resistant interior walls. Smoke Deficiencies · Tag K0331 | F Potential harm, widespread | Corrected June 24, 2022 |
| May 11, 2022 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected June 24, 2022 |
| May 11, 2022 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected June 24, 2022 |
| May 11, 2022 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected June 28, 2022 |
| May 11, 2022 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | D Potential harm, isolated | Corrected June 24, 2022 |
| May 11, 2022 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected June 24, 2022 |
| May 11, 2022 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected June 24, 2022 |
| May 11, 2022 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected June 24, 2022 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| NJ OC HOLDCO OPCO II LLC Organization | 5% or greater direct ownership interest | 100% | 09/01/2019 |
| EEF CAPITAL LLC Organization | 5% or greater indirect ownership interest | — | 09/01/2019 |
| NJ OC MEZZCO OPCO LLC Organization | 5% or greater indirect ownership interest | — | 09/01/2019 |
| PEACE CAPITAL LLC Organization | 5% or greater indirect ownership interest | — | 09/01/2019 |
| SCHLAFF, BENNY Individual | 5% or greater indirect ownership interest | — | 09/01/2019 |
| SCHLAFF, NACHUM Individual | 5% or greater indirect ownership interest | — | 09/01/2019 |
| ARBORS PROPCO LLC Organization | adp of the snf | NOT APPLICABLE | 09/01/2019 |
| BOYLE, JACQUELINE Individual | adp of the snf | NOT APPLICABLE | 09/01/2019 |
| EEF CAPITAL LLC Organization | adp of the snf | NOT APPLICABLE | 09/01/2019 |
| ISSA, MOUSA Individual | adp of the snf | NOT APPLICABLE | 09/01/2019 |
| MERCADO, WANDA Individual | adp of the snf | NOT APPLICABLE | 09/01/2019 |
| NJ OC HOLDCO PROPCO LLC Organization | adp of the snf | NOT APPLICABLE | 09/01/2019 |
| PATEL, AKSHAY Individual | adp of the snf | NOT APPLICABLE | 09/01/2019 |
| PEACE CAPITAL LLC Organization | adp of the snf | NOT APPLICABLE | 09/01/2019 |
| SCHLAFF, BENNY Individual | adp of the snf | NOT APPLICABLE | 09/01/2019 |
| SCHLAFF, NACHUM Individual | adp of the snf | NOT APPLICABLE | 09/01/2019 |
| SHAPIRO, MENACHEM Individual | adp of the snf | NOT APPLICABLE | 07/03/2023 |
| STEIN, SHALOM Individual | adp of the snf | NOT APPLICABLE | 09/01/2019 |
| STEIN, SHALOM Individual | corporate officer | NOT APPLICABLE | 09/01/2019 |
| HOCH, ROBERT Individual | managing control - governing body | NOT APPLICABLE | 09/01/2019 |
| STEIN, SHALOM Individual | managing control - governing body | NOT APPLICABLE | 09/01/2019 |
| HOCH, ROBERT Individual | operational/managerial control | NOT APPLICABLE | 09/01/2019 |
| ISSA, MOUSA Individual | operational/managerial control | NOT APPLICABLE | 09/01/2019 |
| MERCADO, WANDA Individual | operational/managerial control | NOT APPLICABLE | 09/01/2019 |
| PATEL, AKSHAY Individual | operational/managerial control | NOT APPLICABLE | 09/01/2019 |
| SHAPIRO, MENACHEM Individual | operational/managerial control | NOT APPLICABLE | 07/03/2023 |
Other nursing homes near Complete Care at Arbors
Aristacare at Manchester LLC
1770 Tobias Avenue, Manchester, NJ 08759 · 2.1 mi
For-profit · 165 beds · Part of Aristacare
★★★★★5Much above averageComplete Care at Holiday City
4 Plaza Drive, Toms River, NJ 08757 · 2.4 mi
For-profit · 180 beds · Part of Complete Care
★★★★★3AverageCommunity Medical Center Tcu
99 Route 37 West, Toms River, NJ 08755 · 2.7 mi
Non-profit · 25 beds
- CMS high performer
★★★★★5Much above averageChildrens Specialized Hospital Toms River
94 Stevens Road, Toms River, NJ 08755 · 3 mi
Non-profit · 26 beds
★★★★★5Much above averageHampton Ridge Healthcare and Rehabilitation
94 Stevens Road, Toms River, NJ 08755 · 3 mi
For-profit · 204 beds · Part of Ocean Healthcare
★★★★★4Above averageShore Gardens Rehabilitation and Nursing Center
231 Warner Street, Toms River, NJ 08755 · 3.2 mi
For-profit · 149 beds
★★★★★1Much below average
Frequently asked questions
What is Complete Care at Arbors's rating?
Complete Care at Arbors has 4 out of 5 stars on the CMS overall star rating. The average for New Jersey nursing homes is 3.3 stars.
How many inspection citations did Complete Care at Arbors receive?
Its most recent standard health inspection found 8 citations, compared with a New Jersey average of 8.5. Every citation is listed on this page with its severity.
Does Complete Care at Arbors accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Complete Care at Arbors?
It is for profit - corporation and part of Complete Care. The ownership section on this page lists the owners and managers reported to CMS.
Where is Complete Care at Arbors and how do I contact it?
Complete Care at Arbors is at 1750 Route 37 West, Toms River, NJ 08757. Phone: (732) 914-0090.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.