nursing home in Springfield, MO
Sunterra Springs Springfield
4935 S National Ave, Springfield, MO 65810 · (417) 720-8050
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★4
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Sunterra Springs Springfield at a glance
Sunterra Springs Springfield is a 38-bed for-profit nursing home in Springfield, Missouri (Greene County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Missouri average of 2.5.
Residents receive about 4 hours of nursing care per day (1.2 of them from registered nurses), better than the state average of 3.4 hours.
Its most recent standard health inspection (June 2, 2025) found 11 health citations. The Missouri average is 11.4.
Federal regulators fined it 4 times in the past three years, totaling $18,348.
Nursing staff turnover is 66% per year (state average 56%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 38
- Certified for
- Medicare
- Chain / affiliated entity
- Sunterra Springs
- Medicare-certified since
- August 23, 2018
- Resident/family council
- None
- County
- Greene County
- CMS Certification Number
- 265871
Ratings
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 2.5 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.8 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 2.2 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 2.7 / 5 | 3.6 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 2.7 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.99 hrs | 3.43 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 1.20 hrs | 0.46 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.02 hrs | 2.29 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.39 hrs | 3.01 hrs | 3.42 hrs | Average |
| Nursing staff turnover (yearly) (lower is better) | 66% | 56% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 50% | 47.8% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 11 | 11 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 3 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 93.5 | 111.8 | 80.6 | Worse |
Penalties
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 4 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $18,348 | $37,425 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 5 | 1 | 1 | Worse |
Size
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 38 | 103 | 107 | |
| Average residents per day | 37 | 73 | 86 | |
| Occupancy | 98.4% | 72.4% | 80.9% |
Short-stay residents
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1% | 2.2% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 54.4% | 63.5% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 84.5% | 65.7% | 82% | Average |
Inspection citations
State inspectors cited this home for 27 health deficiencies and 6 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| June 2, 2025 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | F Potential harm, widespread | Corrected June 12, 2025 |
| June 2, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected July 17, 2025 |
| June 2, 2025 Standard | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · Tag F0921 | E Potential harm, pattern | Corrected July 9, 2025 |
| June 2, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected September 6, 2025 |
| June 2, 2025 Standard | Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607 | E Potential harm, pattern | Corrected June 3, 2025 |
| June 2, 2025 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected July 11, 2025 |
| June 2, 2025 Standard | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. Quality of Life and Care Deficiencies · Tag F0678 | D Potential harm, isolated | Corrected July 11, 2025 |
| June 2, 2025 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected July 11, 2025 |
| June 2, 2025 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected July 11, 2025 |
| June 2, 2025 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected July 11, 2025 |
| June 2, 2025 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected September 6, 2025 |
| June 2, 2025 Complaint | Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0697 | D Potential harm, isolated | Corrected July 11, 2025 |
| March 4, 2025 Complaint | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected April 18, 2025 |
| August 5, 2024 Complaint | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected September 19, 2024 |
| August 5, 2024 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected September 19, 2024 |
| November 9, 2023 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected December 21, 2023 |
| November 9, 2023 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | F Potential harm, widespread | Corrected December 21, 2023 |
| November 9, 2023 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | F Potential harm, widespread | Corrected December 21, 2023 |
| November 9, 2023 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected December 21, 2023 |
| November 9, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected December 21, 2023 |
| November 9, 2023 Standard | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. Quality of Life and Care Deficiencies · Tag F0678 | E Potential harm, pattern | Corrected December 21, 2023 |
| November 9, 2023 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected December 21, 2023 |
| November 9, 2023 Standard | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected December 21, 2023 |
| November 9, 2023 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected December 21, 2023 |
| November 9, 2023 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected December 21, 2023 |
| November 9, 2023 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected December 21, 2023 |
| November 9, 2023 Standard | Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Tag F0554 | D Potential harm, isolated | Corrected December 21, 2023 |
| September 12, 2023 Complaint | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected October 11, 2023 |
| September 12, 2023 Complaint | Protect each resident from the wrongful use of the resident's belongings or money. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0602 | D Potential harm, isolated | Corrected October 11, 2023 |
| July 29, 2021 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | E Potential harm, pattern | Corrected October 21, 2021 |
| July 29, 2021 Standard | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | E Potential harm, pattern | Corrected October 20, 2021 |
| July 29, 2021 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected October 20, 2021 |
| July 29, 2021 Standard | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. Nutrition and Dietary Deficiencies · Tag F0806 | D Potential harm, isolated | Corrected October 20, 2021 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 5 federal penalties in the past three years, including $18,348 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| June 2, 2025 | Payment Denial | 4 days from September 2, 2025 |
| October 10, 2023 | Fine | $4,587 |
| October 2, 2023 | Fine | $4,587 |
| September 25, 2023 | Fine | $4,587 |
| September 18, 2023 | Fine | $4,587 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| BV PAC HOLDINGS LLC Organization | adp of the snf | NOT APPLICABLE | 04/01/2025 |
| DLB LEGACY LLC Organization | adp of the snf | NOT APPLICABLE | 04/01/2025 |
| KELLOGG, DEATRICE Individual | adp of the snf | NOT APPLICABLE | 06/01/2025 |
| RICHARDSON, EULA Individual | adp of the snf | NOT APPLICABLE | 03/20/2024 |
| RMC ENTERPRISES LLC Organization | adp of the snf | NOT APPLICABLE | 04/01/2025 |
| ROCKY MOUNTAIN CARE LLC Organization | adp of the snf | NOT APPLICABLE | 07/30/2025 |
| RMC ENTERPRISES LLC Organization | direct ownership interest | NOT APPLICABLE | 04/01/2025 |
| BALL, ALLEN Individual | indirect ownership interest | NOT APPLICABLE | 04/01/2025 |
| BALL, CONNIE Individual | indirect ownership interest | NOT APPLICABLE | 04/01/2025 |
| BALL VENTURES LLC Organization | indirect ownership interest | NOT APPLICABLE | 04/01/2025 |
| BANGERTE, NATHAN Individual | indirect ownership interest | NOT APPLICABLE | 03/28/2025 |
| BANGERTER, DEE Individual | indirect ownership interest | NOT APPLICABLE | 04/01/2025 |
| BANGERTER, EDWARD Individual | indirect ownership interest | NOT APPLICABLE | 04/01/2025 |
| BANGERTER, JOHNATHAN Individual | indirect ownership interest | NOT APPLICABLE | 04/01/2025 |
| BV OPERATIONS LLC. Organization | indirect ownership interest | NOT APPLICABLE | 04/01/2025 |
| BV PAC HOLDINGS LLC Organization | indirect ownership interest | NOT APPLICABLE | 04/01/2025 |
| DLB LEGACY LLC Organization | indirect ownership interest | NOT APPLICABLE | 04/01/2025 |
| RMCE OPERATIONS LLC Organization | indirect ownership interest | NOT APPLICABLE | 03/15/2026 |
| SHRADER, RICHARD Individual | indirect ownership interest | NOT APPLICABLE | 03/28/2025 |
| BANGERTE, NATHAN Individual | managing control - governing body | NOT APPLICABLE | 04/01/2025 |
| BANGERTER, EDWARD Individual | managing control - governing body | NOT APPLICABLE | 04/01/2025 |
| BANGERTER, JOHNATHAN Individual | managing control - governing body | NOT APPLICABLE | 04/01/2025 |
| DARBY, MEGAN Individual | managing control - governing body | NOT APPLICABLE | 04/01/2025 |
| GATHERUM, JASON Individual | managing control - governing body | NOT APPLICABLE | 04/01/2025 |
| NEVES, COURTNEY Individual | managing control - governing body | NOT APPLICABLE | 04/01/2025 |
| SNOWBALL, KELLY Individual | managing control - governing body | NOT APPLICABLE | 04/01/2025 |
| GATHERUM, JASON Individual | operational/managerial control | NOT APPLICABLE | 04/01/2023 |
| KELLOGG, DEATRICE Individual | operational/managerial control | NOT APPLICABLE | 06/01/2025 |
| RICHARDSON, EULA Individual | operational/managerial control | NOT APPLICABLE | 03/20/2024 |
| STEVENS, GARY Individual | operational/managerial control | NOT APPLICABLE | 04/01/2023 |
Other nursing homes near Sunterra Springs Springfield
Birch Pointe Health and Rehabilitation
3705 S Jefferson Ave, Springfield, MO 65807 · 1.7 mi
For-profit · 120 beds · Part of Anthony & Bryan Adams
★★★★★3AverageCox Medical Centers Meyer Orthopedic and Surgical
3535 S National Ave, Springfield, MO 65807 · 1.9 mi
Non-profit · 28 beds
★★★★★4Above averageNeighborhoods at Quail Creek, the
1514 West Lark, Springfield, MO 65810 · 2.1 mi
For-profit · 120 beds · Part of Americare Senior Living
★★★★★3AverageSpringfield Villa
1100 East Montclair, Springfield, MO 65807 · 2.3 mi
For-profit · 146 beds · Part of James & Judy Lincoln
★★★★★1Much below averageSpring Valley Health & Rehabilitation Center
2915 South Fremont Ave, Springfield, MO 65804 · 2.6 mi
For-profit · 194 beds · Part of Mgm Healthcare
★★★★★2Below averageMaples Health and Rehabilitation, the
610 West Sunset Street, Springfield, MO 65807 · 3.1 mi
For-profit · 120 beds · Part of Anthony & Bryan Adams
★★★★★4Above average
Frequently asked questions
What is Sunterra Springs Springfield's rating?
Sunterra Springs Springfield has 4 out of 5 stars on the CMS overall star rating. The average for Missouri nursing homes is 2.5 stars.
How many inspection citations did Sunterra Springs Springfield receive?
Its most recent standard health inspection found 11 citations, compared with a Missouri average of 11.4. Every citation is listed on this page with its severity.
Does Sunterra Springs Springfield accept Medicare and Medicaid?
CMS lists it as certified for: Medicare. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Sunterra Springs Springfield?
It is for profit - limited liability company and part of Sunterra Springs. The ownership section on this page lists the owners and managers reported to CMS.
Where is Sunterra Springs Springfield and how do I contact it?
Sunterra Springs Springfield is at 4935 S National Ave, Springfield, MO 65810. Phone: (417) 720-8050.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.