nursing home in Independence, MO
Sunterra Springs Independence
19200 E 37th Terrace S, Independence, MO 64057 · (816) 335-3008
★★★★★5
Much above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★3
- Quality measures★★★★★5
- CMS high performer
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Sunterra Springs Independence at a glance
Sunterra Springs Independence is a 38-bed for-profit nursing home in Independence, Missouri (Jackson County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the Missouri average of 2.5.
Residents receive about 4.1 hours of nursing care per day (1 of them from registered nurses), better than the state average of 3.4 hours.
Its most recent standard health inspection (February 10, 2025) found 3 health citations. The Missouri average is 11.4.
It has not received a federal fine in the past three years.
Nursing staff turnover is 65.4% per year (state average 56%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 38
- Certified for
- Medicare
- Chain / affiliated entity
- Sunterra Springs
- Medicare-certified since
- November 17, 2017
- Resident/family council
- None
- County
- Jackson County
- CMS Certification Number
- 265864
Ratings
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 2.5 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.8 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 2.2 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 2.7 / 5 | 3.6 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 2.7 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.11 hrs | 3.43 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.97 hrs | 0.46 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.20 hrs | 2.29 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.57 hrs | 3.01 hrs | 3.42 hrs | Average |
| Nursing staff turnover (yearly) (lower is better) | 65.4% | 56% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 66.7% | 47.8% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 1 | 1 | 1 | Worse |
Inspections
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 3 | 11 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 3 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 27 | 111.8 | 80.6 | Better |
Penalties
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $37,425 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 38 | 103 | 107 | |
| Average residents per day | 37 | 73 | 86 | |
| Occupancy | 97.1% | 72.4% | 80.9% |
Short-stay residents
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1% | 2.2% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 96.8% | 63.5% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 99.2% | 65.7% | 82% | Better |
Inspection citations
State inspectors cited this home for 22 health deficiencies and 10 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| February 10, 2025 Fire safety | Meet Health Care Facilities Code mechanical requirements. Miscellaneous Deficiencies · Tag K0900 | F Potential harm, widespread | Corrected March 27, 2025 |
| February 10, 2025 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | F Potential harm, widespread | Waiver has been granted |
| February 10, 2025 Standard | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · Tag F0725 | D Potential harm, isolated | Corrected March 27, 2025 |
| February 10, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected March 27, 2025 |
| February 10, 2025 Standard | Provide care or services that was trauma informed and/or culturally competent. Quality of Life and Care Deficiencies · Tag F0699 | D Potential harm, isolated | Corrected March 27, 2025 |
| December 10, 2024 Complaint | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected January 15, 2025 |
| December 26, 2023 Complaint | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected December 2, 2023 |
| June 8, 2023 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected July 21, 2023 |
| June 8, 2023 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | F Potential harm, widespread | Corrected July 21, 2023 |
| June 8, 2023 Standard | Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607 | E Potential harm, pattern | Corrected July 21, 2023 |
| June 8, 2023 Standard | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. Quality of Life and Care Deficiencies · Tag F0678 | E Potential harm, pattern | Corrected July 21, 2023 |
| June 8, 2023 Standard | Provide a neutral and fair arbitration process and agree to arbitrator and venue. Administration Deficiencies · Tag F0848 | E Potential harm, pattern | Corrected July 21, 2023 |
| June 8, 2023 Standard | Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. Administration Deficiencies · Tag F0847 | E Potential harm, pattern | Corrected July 21, 2023 |
| June 8, 2023 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | E Potential harm, pattern | Corrected July 21, 2023 |
| June 8, 2023 Standard | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted Resident Assessment and Care Planning Deficiencies · Tag F0655 | E Potential harm, pattern | Corrected July 21, 2023 |
| June 8, 2023 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected July 21, 2023 |
| June 8, 2023 Standard | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. Resident Assessment and Care Planning Deficiencies · Tag F0661 | D Potential harm, isolated | Corrected July 21, 2023 |
| June 8, 2023 Standard | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0698 | D Potential harm, isolated | Corrected July 21, 2023 |
| June 8, 2023 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected July 21, 2023 |
| September 29, 2021 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | F Potential harm, widespread | Corrected December 23, 2021 |
| September 29, 2021 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected November 12, 2021 |
| September 29, 2021 Fire safety | Provide a written emergency evacuation plan. Miscellaneous Deficiencies · Tag K0711 | F Potential harm, widespread | Corrected November 12, 2021 |
| September 29, 2021 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | F Potential harm, widespread | Corrected November 12, 2021 |
| September 29, 2021 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | E Potential harm, pattern | Corrected November 12, 2021 |
| September 29, 2021 Fire safety | Install a fire alarm system that can be heard throughout the facility. Smoke Deficiencies · Tag K0341 | E Potential harm, pattern | Corrected November 12, 2021 |
| September 29, 2021 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | E Potential harm, pattern | Corrected November 12, 2021 |
| September 29, 2021 Standard | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | E Potential harm, pattern | Corrected November 12, 2021 |
| September 29, 2021 Standard | Observe each nurse aide's job performance and give regular training. Nursing and Physician Services Deficiencies · Tag F0730 | E Potential harm, pattern | Corrected November 12, 2021 |
| September 29, 2021 Standard | Protect each resident from the wrongful use of the resident's belongings or money. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0602 | D Potential harm, isolated | Corrected November 12, 2021 |
| September 29, 2021 Standard | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected November 12, 2021 |
| September 29, 2021 Standard | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected November 12, 2021 |
| September 29, 2021 Standard | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. Quality of Life and Care Deficiencies · Tag F0678 | D Potential harm, isolated | Corrected November 12, 2021 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| BV PAC HOLDINGS LLC Organization | adp of the snf | NOT APPLICABLE | 04/01/2025 |
| DLB LEGACY LLC Organization | adp of the snf | NOT APPLICABLE | 04/01/2025 |
| RMC ENTERPRISES LLC Organization | adp of the snf | NOT APPLICABLE | 04/01/2025 |
| ROCKY MOUNTAIN CARE LLC Organization | adp of the snf | NOT APPLICABLE | 12/03/2025 |
| STEPHENS, ELENA Individual | adp of the snf | NOT APPLICABLE | 05/09/2025 |
| TADAKAMALLA, MALATHI Individual | adp of the snf | NOT APPLICABLE | 11/01/2017 |
| RMC ENTERPRISES LLC Organization | direct ownership interest | NOT APPLICABLE | 04/01/2025 |
| BALL, ALLEN Individual | indirect ownership interest | NOT APPLICABLE | 04/01/2025 |
| BALL, CONNIE Individual | indirect ownership interest | NOT APPLICABLE | 04/01/2025 |
| BALL VENTURES LLC Organization | indirect ownership interest | NOT APPLICABLE | 04/01/2025 |
| BANGERTE, NATHAN Individual | indirect ownership interest | NOT APPLICABLE | 03/28/2025 |
| BANGERTER, DEE Individual | indirect ownership interest | NOT APPLICABLE | 04/01/2025 |
| BANGERTER, EDWARD Individual | indirect ownership interest | NOT APPLICABLE | 04/01/2025 |
| BANGERTER, JOHNATHAN Individual | indirect ownership interest | NOT APPLICABLE | 04/01/2025 |
| BV OPERATIONS LLC. Organization | indirect ownership interest | NOT APPLICABLE | 04/01/2025 |
| BV PAC HOLDINGS LLC Organization | indirect ownership interest | NOT APPLICABLE | 04/01/2025 |
| DLB LEGACY LLC Organization | indirect ownership interest | NOT APPLICABLE | 04/01/2025 |
| RMCE OPERATIONS LLC Organization | indirect ownership interest | NOT APPLICABLE | 03/15/2026 |
| SHRADER, RICHARD Individual | indirect ownership interest | NOT APPLICABLE | 03/28/2025 |
| BANGERTE, NATHAN Individual | managing control - governing body | NOT APPLICABLE | 04/01/2025 |
| BANGERTER, EDWARD Individual | managing control - governing body | NOT APPLICABLE | 04/01/2025 |
| BANGERTER, JOHNATHAN Individual | managing control - governing body | NOT APPLICABLE | 04/01/2025 |
| DARBY, MEGAN Individual | managing control - governing body | NOT APPLICABLE | 04/01/2025 |
| GATHERUM, JASON Individual | managing control - governing body | NOT APPLICABLE | 04/01/2025 |
| HANSEN, KENT Individual | managing control - governing body | NOT APPLICABLE | 08/12/2025 |
| NEVES, COURTNEY Individual | managing control - governing body | NOT APPLICABLE | 04/01/2025 |
| OWENS, JON Individual | managing control - governing body | NOT APPLICABLE | 08/12/2025 |
| SNOWBALL, KELLY Individual | managing control - governing body | NOT APPLICABLE | 04/01/2025 |
| GATHERUM, JASON Individual | operational/managerial control | NOT APPLICABLE | 04/01/2025 |
| STEPHENS, ELENA Individual | operational/managerial control | NOT APPLICABLE | 05/09/2025 |
| STEVENS, GARY Individual | operational/managerial control | NOT APPLICABLE | 04/01/2025 |
| TADAKAMALLA, MALATHI Individual | operational/managerial control | NOT APPLICABLE | 11/01/2017 |
Other nursing homes near Sunterra Springs Independence
Villages of Jackson Creek
3980 South Jackson Drive, Independence, MO 64057 · under 1 mi
For-profit · 120 beds · Part of Pacs Group
★★★★★2Below averageMonterey Park Rehabilitation & Health Care Center
4600 Little Blue Parkway, Independence, MO 64057 · 1.3 mi
For-profit · 122 beds · Part of Tutera Senior Living & Health Care
★★★★★3AverageIgnite Medical Resort Blue Springs
20511 E Trinity Place, Blue Springs, MO 64015 · 1.5 mi
For-profit · 90 beds · Part of Ignite Medical Resorts
★★★★★5Much above averageHeritage Wellness & Rehabilitation
17451 Medical Center Parkway, Independence, MO 64057 · 2 mi
Non-profit · 118 beds · Part of Blue Sky Basin, LLC
- Special Focus candidate
- Abuse citation
★★★★★1Much below averageRehabilitation Center of Independence, the
1800 S Swope Drive, Independence, MO 64057 · 2.5 mi
For-profit · 130 beds · Part of Opco Skilled Management
- Abuse citation
★★★★★2Below averageCarmel Hills Wellness & Rehabilitation
810 East Walnut, Independence, MO 64050 · 3.6 mi
For-profit · 194 beds · Part of Opco Skilled Management
★★★★★1Much below average
All nursing homes in Independence, MO · Compare side by side
Frequently asked questions
What is Sunterra Springs Independence's rating?
Sunterra Springs Independence has 5 out of 5 stars on the CMS overall star rating. The average for Missouri nursing homes is 2.5 stars.
How many inspection citations did Sunterra Springs Independence receive?
Its most recent standard health inspection found 3 citations, compared with a Missouri average of 11.4. Every citation is listed on this page with its severity.
Does Sunterra Springs Independence accept Medicare and Medicaid?
CMS lists it as certified for: Medicare. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Sunterra Springs Independence?
It is for profit - limited liability company and part of Sunterra Springs. The ownership section on this page lists the owners and managers reported to CMS.
Where is Sunterra Springs Independence and how do I contact it?
Sunterra Springs Independence is at 19200 E 37th Terrace S, Independence, MO 64057. Phone: (816) 335-3008.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.