nursing home in Bolivar, MO
Citizens Memorial Healthcare Facility
1218 West Locust, Bolivar, MO 65613 · (417) 326-7648
★★★★★2
Below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★3
- Quality measures★★★★★1
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Citizens Memorial Healthcare Facility at a glance
Citizens Memorial Healthcare Facility is a 111-bed non-profit nursing home in Bolivar, Missouri (Polk County).
CMS gives it 2 out of 5 stars on its overall star rating, worse than the Missouri average of 2.5.
Residents receive about 3.2 hours of nursing care per day (0.6 of them from registered nurses), worse than the state average of 3.4 hours.
Its most recent standard health inspection (December 22, 2025) found 11 health citations. The Missouri average is 11.4.
It has not received a federal fine in the past three years.
Nursing staff turnover is 42.5% per year (state average 56%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 111
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Citizens Memorial Health Care
- Medicare-certified since
- September 27, 1993
- Resident/family council
- Resident
- County
- Polk County
- CMS Certification Number
- 265545
Ratings
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 2 / 5 | 2.5 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.8 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 2.2 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 1 / 5 | 2.7 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 2 / 5 | 2.8 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 1 / 5 | 2.7 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.16 hrs | 3.43 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.59 hrs | 0.46 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.27 hrs | 2.29 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 2.58 hrs | 3.01 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 42.5% | 56% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 38.5% | 47.8% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 11 | 11 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 3 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 71 | 111.8 | 80.6 | Better |
Penalties
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $37,425 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 111 | 103 | 107 | |
| Average residents per day | 92 | 73 | 86 | |
| Occupancy | 82.5% | 72.4% | 80.9% |
Long-stay residents
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1.2% | 4.1% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 3.3% | 4.5% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 18.9% | 23.5% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 5.9% | 2.3% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 1.1% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 21.4% | 18.1% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 29.5% | 17.4% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 1.7% | 5.3% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0.3% | 18.5% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 23% | 25.6% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 11.6% | 17.8% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 99% | 90.9% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 98.2% | 84.1% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1.2% | 2.2% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 91.2% | 63.5% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 96.5% | 65.7% | 82% | Better |
Inspection citations
State inspectors cited this home for 25 health deficiencies and 3 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| February 10, 2026 Complaint | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. Resident Rights Deficiencies · Tag F0557 | D Potential harm, isolated | Past Non-Compliance |
| December 22, 2025 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected February 3, 2026 |
| December 22, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected February 3, 2026 |
| December 22, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected February 3, 2026 |
| December 22, 2025 Standard | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | E Potential harm, pattern | Corrected February 3, 2026 |
| December 22, 2025 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected February 3, 2026 |
| December 22, 2025 Standard | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected February 3, 2026 |
| December 22, 2025 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected February 3, 2026 |
| December 22, 2025 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected February 3, 2026 |
| December 22, 2025 Standard | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0698 | D Potential harm, isolated | Corrected February 3, 2026 |
| December 22, 2025 Standard | Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0697 | D Potential harm, isolated | Corrected February 3, 2026 |
| July 7, 2025 Complaint | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected August 16, 2025 |
| July 7, 2025 Complaint | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected August 16, 2025 |
| October 24, 2024 Complaint | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected December 8, 2024 |
| December 8, 2023 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | E Potential harm, pattern | Corrected January 21, 2024 |
| December 8, 2023 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | E Potential harm, pattern | Corrected January 21, 2024 |
| December 8, 2023 Standard | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0698 | D Potential harm, isolated | Corrected January 21, 2024 |
| December 8, 2023 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected January 21, 2024 |
| December 8, 2023 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected January 21, 2024 |
| December 8, 2023 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected January 21, 2024 |
| September 26, 2023 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected November 10, 2023 |
| September 26, 2023 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected November 10, 2023 |
| April 16, 2021 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | E Potential harm, pattern | Corrected May 31, 2021 |
| April 16, 2021 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | E Potential harm, pattern | Corrected April 25, 2021 |
| April 16, 2021 Standard | Honor the resident's right to organize and participate in resident/family groups in the facility. Resident Rights Deficiencies · Tag F0565 | E Potential harm, pattern | Corrected May 4, 2021 |
| April 16, 2021 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected May 31, 2021 |
| April 16, 2021 Standard | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | E Potential harm, pattern | Corrected May 31, 2021 |
| April 16, 2021 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected May 31, 2021 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| ASHWORTH, JAMES Individual | corporate director | NOT APPLICABLE | 06/17/2021 |
| BABB, DONALD Individual | corporate director | NOT APPLICABLE | 12/19/2019 |
| DERRICKSON, BEVERLY Individual | corporate director | NOT APPLICABLE | 11/21/2016 |
| DONNELL, WILLIAM Individual | corporate director | NOT APPLICABLE | 03/14/2012 |
| HANCOCK, JANIECA Individual | corporate director | NOT APPLICABLE | 03/15/2018 |
| JOHNSON, BRAD Individual | corporate director | NOT APPLICABLE | 01/01/2022 |
| KALLENBACH, JOHN Individual | corporate director | NOT APPLICABLE | 06/20/2019 |
| MEENTS, DANA Individual | corporate director | NOT APPLICABLE | 10/14/2010 |
| CALHOUN, MICHAEL Individual | corporate officer | NOT APPLICABLE | 01/01/2022 |
| DERRICKSON, BEVERLY Individual | corporate officer | NOT APPLICABLE | 01/27/2020 |
| HANCOCK, JANIECA Individual | corporate officer | NOT APPLICABLE | 01/01/2022 |
| KALLENBACH, JOHN Individual | corporate officer | NOT APPLICABLE | 01/01/2022 |
| MEYER, RENEE Individual | corporate officer | NOT APPLICABLE | 01/01/2022 |
| MOLDER, CATHERINE Individual | corporate officer | NOT APPLICABLE | 03/01/2002 |
| CALHOUN, MICHAEL Individual | w-2 managing employee | NOT APPLICABLE | 01/01/2022 |
| DERRICKSON, BEVERLY Individual | w-2 managing employee | NOT APPLICABLE | 01/27/2020 |
| FINNELL, HEATHER Individual | w-2 managing employee | NOT APPLICABLE | 01/01/2022 |
| FRANCKA, TIM Individual | w-2 managing employee | NOT APPLICABLE | 08/16/1998 |
| MEYER, RENEE Individual | w-2 managing employee | NOT APPLICABLE | 07/01/1997 |
Other nursing homes near Citizens Memorial Healthcare Facility
Parkview Health Care Facility
119 West Forest, Bolivar, MO 65613 · under 1 mi
Non-profit · 78 beds · Part of Citizens Memorial Health Care
★★★★★4Above averageBig Spring Care Center for Rehab and Healthcare
202 East Mill Street, Humansville, MO 65674 · 14.7 mi
For-profit · 60 beds
★★★★★1Much below averageNorthwood Hills Care Center
800 N Arthur St, Humansville, MO 65674 · 15.5 mi
For-profit · 120 beds · Part of Life Care Centers of America
★★★★★2Below averageColonial Springs Healthcare Center
750 West Cooper, Buffalo, MO 65622 · 17.9 mi
Non-profit · 134 beds · Part of Citizens Memorial Health Care
★★★★★2Below averageBuffalo Prairie Center for Rehab and Healthcare
631 West Main Street, Buffalo, MO 65622 · 18 mi
For-profit · 60 beds · Part of Blue Sky Basin, LLC
- Special Focus candidate
★★★★★1Much below averageLake Stockton Healthcare Facility
1523 3rd Road, Stockton, MO 65785 · 21.3 mi
Non-profit · 90 beds · Part of Citizens Memorial Health Care
★★★★★4Above average
Frequently asked questions
What is Citizens Memorial Healthcare Facility's rating?
Citizens Memorial Healthcare Facility has 2 out of 5 stars on the CMS overall star rating. The average for Missouri nursing homes is 2.5 stars.
How many inspection citations did Citizens Memorial Healthcare Facility receive?
Its most recent standard health inspection found 11 citations, compared with a Missouri average of 11.4. Every citation is listed on this page with its severity.
Does Citizens Memorial Healthcare Facility accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Citizens Memorial Healthcare Facility?
It is non profit - corporation and part of Citizens Memorial Health Care. The ownership section on this page lists the owners and managers reported to CMS.
Where is Citizens Memorial Healthcare Facility and how do I contact it?
Citizens Memorial Healthcare Facility is at 1218 West Locust, Bolivar, MO 65613. Phone: (417) 326-7648.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.