nursing home in West Plains, MO
Nhc Healthcare, West Plains
211 Davis Drive, West Plains, MO 65775 · (417) 256-0798
CMS overall star rating
- Health inspections★★★★★5
- Staffing★★★★★4
- Quality measures★★★★★4
- CMS high performer
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Nhc Healthcare, West Plains at a glance
Nhc Healthcare, West Plains is a 114-bed for-profit nursing home in West Plains, Missouri (Howell County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the Missouri average of 2.5.
Residents receive about 3.5 hours of nursing care per day (0.6 of them from registered nurses), close to the state average of 3.4 hours.
Its most recent standard health inspection (June 11, 2026) found 4 health citations. The Missouri average is 11.4.
It has not received a federal fine in the past three years.
Nursing staff turnover is 47.7% per year (state average 56%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 114
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- National Healthcare Corporation
- Medicare-certified since
- January 27, 1982
- Resident/family council
- Resident
- County
- Howell County
- CMS Certification Number
- 265155
Ratings
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 2.5 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 5 / 5 | 2.8 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 2.2 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 2.7 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 4 / 5 | 2.8 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 2.7 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.54 hrs | 3.43 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.62 hrs | 0.46 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.27 hrs | 2.29 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 3.31 hrs | 3.01 hrs | 3.42 hrs | Average |
| Nursing staff turnover (yearly) (lower is better) | 47.7% | 56% | 45.8% | Average |
| Registered nurse turnover (yearly) (lower is better) | 23.1% | 47.8% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 4 | 11 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 3 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 19 | 111.8 | 80.6 | Better |
Penalties
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $37,425 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 114 | 103 | 107 | |
| Average residents per day | 70 | 73 | 86 | |
| Occupancy | 61.8% | 72.4% | 80.9% |
Long-stay residents
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 7.7% | 4.1% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 4.1% | 4.5% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 9.9% | 23.5% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 1.7% | 2.3% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.9% | 1.1% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 14.6% | 18.1% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 9.8% | 17.4% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 8.9% | 5.3% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 3.4% | 18.5% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 12.2% | 25.6% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 18.1% | 17.8% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 98.3% | 90.9% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 84.1% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.6% | 2.2% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 92.7% | 63.5% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 98.3% | 65.7% | 82% | Better |
Inspection citations
State inspectors cited this home for 9 health deficiencies and 8 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| June 11, 2026 Fire safety | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Miscellaneous Deficiencies · Tag K0741 | E Potential harm, pattern | Corrected June 25, 2026 |
| June 11, 2026 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | D Potential harm, isolated | Corrected June 24, 2026 |
| June 11, 2026 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected June 25, 2026 |
| June 11, 2026 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | D Potential harm, isolated | Corrected July 7, 2026 |
| June 11, 2026 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected June 25, 2026 |
| June 11, 2026 Standard | Provide care or services that was trauma informed and/or culturally competent. Quality of Life and Care Deficiencies · Tag F0699 | D Potential harm, isolated | Corrected June 24, 2026 |
| June 11, 2026 Standard | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights Deficiencies · Tag F0582 | D Potential harm, isolated | Corrected June 23, 2026 |
| February 7, 2025 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | F Potential harm, widespread | Corrected March 21, 2025 |
| February 7, 2025 Fire safety | Have restrictions on the use of highly flammable decorations. Miscellaneous Deficiencies · Tag K0753 | F Potential harm, widespread | Corrected March 21, 2025 |
| February 7, 2025 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | F Potential harm, widespread | Corrected March 21, 2025 |
| February 7, 2025 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | E Potential harm, pattern | Corrected March 21, 2025 |
| February 7, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected March 21, 2025 |
| February 7, 2025 Standard | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0698 | D Potential harm, isolated | Corrected March 21, 2025 |
| February 7, 2025 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected March 21, 2025 |
| February 7, 2025 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected March 21, 2025 |
| December 7, 2023 Fire safety | Have properly located and lighted "Exit" signs. Egress Deficiencies · Tag K0293 | F Potential harm, widespread | Corrected January 2, 2024 |
| December 7, 2023 Fire safety | Install proper backup exit lighting. Egress Deficiencies · Tag K0281 | F Potential harm, widespread | Corrected January 2, 2024 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| BLACKROCK INC Organization | adp of the snf | NOT APPLICABLE | 03/20/2019 |
| DIMENSIONAL FUND ADVISORS LP Organization | adp of the snf | NOT APPLICABLE | 03/07/2023 |
| DODSON, VICKI Individual | adp of the snf | NOT APPLICABLE | 06/01/2019 |
| KIDD, BRIAN Individual | adp of the snf | NOT APPLICABLE | 01/01/2017 |
| MORGAN STANLEY Organization | adp of the snf | NOT APPLICABLE | 11/08/2024 |
| NATIONAL HEALTHCARE CORPORATION Organization | adp of the snf | NOT APPLICABLE | 02/01/2000 |
| NATIONAL HEALTH CORPORATION Organization | adp of the snf | NOT APPLICABLE | 02/01/2000 |
| NHC-OP LP Organization | adp of the snf | NOT APPLICABLE | 02/01/2000 |
| ROGERS, HEATHER Individual | adp of the snf | NOT APPLICABLE | 04/09/2026 |
| SWIFT, CHARLES Individual | adp of the snf | NOT APPLICABLE | 07/16/2025 |
| VANGUARD GROUP INC Organization | adp of the snf | NOT APPLICABLE | 03/27/2017 |
| RECTOR, MELVIN Individual | corporate officer | NOT APPLICABLE | 02/01/2000 |
| NHC/DELAWARE INC Organization | direct ownership interest | NOT APPLICABLE | 02/01/2000 |
| MORGAN STANLEY INSTITUTIONAL ADVISORS LLC Organization | indirect ownership interest | NOT APPLICABLE | 11/08/2024 |
| RECTOR, MELVIN Individual | managing control - governing body | NOT APPLICABLE | 02/01/2000 |
| BIDWELL, CHARLES Individual | operational/managerial control | NOT APPLICABLE | 11/21/2025 |
| DODSON, VICKI Individual | operational/managerial control | NOT APPLICABLE | 06/01/2019 |
| KIDD, BRIAN Individual | operational/managerial control | NOT APPLICABLE | 01/01/2017 |
| LAWING, JENNIPHER Individual | operational/managerial control | NOT APPLICABLE | 02/02/2026 |
| NATIONAL HEALTHCARE CORPORATION Organization | operational/managerial control | NOT APPLICABLE | 02/01/2000 |
| NHC-OP LP Organization | operational/managerial control | NOT APPLICABLE | 02/01/2000 |
| RECTOR, MELVIN Individual | operational/managerial control | NOT APPLICABLE | 02/01/2000 |
| ROGERS, HEATHER Individual | operational/managerial control | NOT APPLICABLE | 01/31/2026 |
| SWIFT, CHARLES Individual | operational/managerial control | NOT APPLICABLE | 08/13/2015 |
Other nursing homes near Nhc Healthcare, West Plains
West Vue Nursing and Rehabilitation Center
210 Davis Drive, West Plains, MO 65775 · under 1 mi
Non-profit · 130 beds
★★★★★2Below averageBrooke Haven Healthcare
1410 North Kentucky Avenue, West Plains, MO 65775 · under 1 mi
Non-profit · 120 beds
★★★★★4Above averageWillow Care Nursing Home
2646 State Route 76, Willow Springs, MO 65793 · 18.7 mi
Non-profit · 105 beds
★★★★★3AverageMountain View Healthcare
1211 North Ash Street, Mountain View, MO 65548 · 21.6 mi
Non-profit · 105 beds
- CMS high performer
★★★★★5Much above averageShady Oaks Healthcare Center
335 Business Route 63, Thayer, MO 65791 · 23.3 mi
For-profit · 120 beds · Part of Circle B Enterprises
★★★★★5Much above averageSouthfork River Therapy and Living
624 Hwy 62/412 West, Salem, AR 72576 · 25 mi
For-profit · 84 beds · Part of Anthony & Bryan Adams
- CMS high performer
★★★★★5Much above average
Frequently asked questions
What is Nhc Healthcare, West Plains's rating?
Nhc Healthcare, West Plains has 5 out of 5 stars on the CMS overall star rating. The average for Missouri nursing homes is 2.5 stars.
How many inspection citations did Nhc Healthcare, West Plains receive?
Its most recent standard health inspection found 4 citations, compared with a Missouri average of 11.4. Every citation is listed on this page with its severity.
Does Nhc Healthcare, West Plains accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Nhc Healthcare, West Plains?
It is for profit - corporation and part of National Healthcare Corporation. The ownership section on this page lists the owners and managers reported to CMS.
Where is Nhc Healthcare, West Plains and how do I contact it?
Nhc Healthcare, West Plains is at 211 Davis Drive, West Plains, MO 65775. Phone: (417) 256-0798.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.