nursing home in Crosby, MN
Heartwood
503 Heartwood Drive, Crosby, MN 56441 · (218) 545-8500
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★5
- Quality measures★★★★★2
- CMS high performer
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Heartwood at a glance
Heartwood is a 54-bed non-profit nursing home in Crosby, Minnesota (Crow Wing County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the Minnesota average of 3.2.
Residents receive about 4.3 hours of nursing care per day (1.5 of them from registered nurses), close to the state average of 4.2 hours.
Its most recent standard health inspection (July 23, 2025) found 2 health citations. The Minnesota average is 7.1.
It has not received a federal fine in the past three years.
Nursing staff turnover is 46.3% per year (state average 42.2%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 54
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Presbyterian Homes & Services
- Medicare-certified since
- February 1, 1980
- Resident/family council
- Resident
- County
- Crow Wing County
- CMS Certification Number
- 245232
Ratings
| Measure | This facility | Minnesota avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 3.2 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.8 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 4.1 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 2 / 5 | 3.1 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 2 / 5 | 2.9 / 5 | 3.8 / 5 | Worse |
Staffing
| Measure | This facility | Minnesota avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.30 hrs | 4.19 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 1.45 hrs | 1.06 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.45 hrs | 2.52 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 3.77 hrs | 3.71 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 46.3% | 42.2% | 45.8% | Average |
| Registered nurse turnover (yearly) (lower is better) | 12.5% | 38.6% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Minnesota avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 2 | 7 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 2 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 11 | 63.9 | 80.6 | Better |
Penalties
| Measure | This facility | Minnesota avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $24,507 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Minnesota avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 54 | 71 | 107 | |
| Average residents per day | 49 | 60 | 86 | |
| Occupancy | 91.5% | 84.1% | 80.9% |
Long-stay residents
| Measure | This facility | Minnesota avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 8% | 4% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 1.1% | 5.2% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 13.2% | 17.1% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 2.1% | 2.6% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.5% | 1.9% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 18% | 18.2% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 38.8% | 20.5% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 4.3% | 4.1% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 5.3% | 4.1% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 22.9% | 12.5% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 26% | 24.5% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 97.2% | 96.1% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 97.4% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Minnesota avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.9% | 1.6% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 100% | 88.1% | 82% | Better |
Inspection citations
State inspectors cited this home for 7 health deficiencies and 12 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| July 23, 2025 Fire safety | Have horizontal exits used in accordance with safety requirements. Egress Deficiencies · Tag K0226 | E Potential harm, pattern | Corrected August 21, 2025 |
| July 23, 2025 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected August 15, 2025 |
| July 23, 2025 Standard | Provide care or services that was trauma informed and/or culturally competent. Quality of Life and Care Deficiencies · Tag F0699 | D Potential harm, isolated | Corrected August 15, 2025 |
| August 7, 2024 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | F Potential harm, widespread | Corrected August 13, 2024 |
| August 7, 2024 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected August 13, 2024 |
| August 7, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected August 13, 2024 |
| August 7, 2024 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | E Potential harm, pattern | Corrected August 13, 2024 |
| August 7, 2024 Fire safety | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914 | D Potential harm, isolated | Corrected August 13, 2024 |
| August 7, 2024 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | D Potential harm, isolated | Corrected August 13, 2024 |
| August 7, 2024 Fire safety | Have restrictions on the use of flammable curtains. Miscellaneous Deficiencies · Tag K0751 | D Potential harm, isolated | Corrected August 13, 2024 |
| August 7, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected September 4, 2024 |
| August 7, 2024 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | D Potential harm, isolated | Corrected September 4, 2024 |
| August 7, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected September 4, 2024 |
| August 7, 2024 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected September 4, 2024 |
| July 19, 2023 Fire safety | Install proper backup exit lighting. Egress Deficiencies · Tag K0281 | F Potential harm, widespread | Corrected September 25, 2023 |
| July 19, 2023 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | F Potential harm, widespread | Corrected August 25, 2023 |
| July 19, 2023 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | D Potential harm, isolated | Corrected August 24, 2023 |
| July 19, 2023 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected September 25, 2023 |
| July 19, 2023 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | E Potential harm, pattern | Corrected August 25, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| CROSBY SENIOR SERVICES Organization | 5% or greater direct ownership interest | — | 11/09/2022 |
| CUYUNA REGIONAL MEDICAL CENTER Organization | 5% or greater direct ownership interest | — | 11/09/2022 |
| PRESBYTERIAN HOMES HOUSING AND ASSISTED LIVING, INC. Organization | 5% or greater direct ownership interest | — | 11/09/2022 |
| U.S. BANK Organization | 5% or greater mortgage interest | NOT APPLICABLE | 05/17/2023 |
| U.S. BANK Organization | 5% or greater security interest | NOT APPLICABLE | 05/17/2023 |
| BERG, KATIE Individual | adp of the snf | NOT APPLICABLE | 01/08/2025 |
| BLANK, KIMBERLY Individual | adp of the snf | NOT APPLICABLE | 01/08/2025 |
| BURGSTALER, LORI Individual | adp of the snf | NOT APPLICABLE | 01/08/2025 |
| CROSBY SENIOR SERVICES Organization | adp of the snf | NOT APPLICABLE | 01/02/2025 |
| CUYUNA RANGE HOSPITAL DISTRICT Organization | adp of the snf | NOT APPLICABLE | 01/22/2025 |
| CUYUNA REGIONAL MEDICAL CENTER Organization | adp of the snf | NOT APPLICABLE | 01/02/2025 |
| GOODWIN, DAVID Individual | adp of the snf | NOT APPLICABLE | 01/08/2025 |
| GRAMS, JENNIFER Individual | adp of the snf | NOT APPLICABLE | 01/08/2025 |
| HALL, MICHAEL Individual | adp of the snf | NOT APPLICABLE | 01/02/2025 |
| HART, AMY Individual | adp of the snf | NOT APPLICABLE | 01/02/2025 |
| HOLMGREN, PAIGE Individual | adp of the snf | NOT APPLICABLE | 01/02/2025 |
| HOROWITZ, JOSHUA Individual | adp of the snf | NOT APPLICABLE | 01/02/2025 |
| KAUPHUSMAN, DAVID Individual | adp of the snf | NOT APPLICABLE | 01/02/2025 |
| LINDH, DANIEL Individual | adp of the snf | NOT APPLICABLE | 01/02/2025 |
| MEYER, MARK Individual | adp of the snf | NOT APPLICABLE | 01/08/2025 |
| PEDERSON, MARK Individual | adp of the snf | NOT APPLICABLE | 01/08/2025 |
| PHS MANAGEMENT, LLC Organization | adp of the snf | NOT APPLICABLE | 01/07/2025 |
| PRESBYTERIAN HOMES HOUSING AND ASSISTED LIVING, INC. Organization | adp of the snf | NOT APPLICABLE | 01/07/2025 |
| ROGERS, GRETCHEN Individual | adp of the snf | NOT APPLICABLE | 01/14/2025 |
| SKJEVELAND, JAMIE Individual | adp of the snf | NOT APPLICABLE | 01/02/2025 |
| TAYLOR, BART Individual | adp of the snf | NOT APPLICABLE | 01/14/2025 |
| TWIGG, ROGER Individual | adp of the snf | NOT APPLICABLE | 01/02/2025 |
| BERG, KATIE Individual | corporate director | NOT APPLICABLE | 05/17/2023 |
| BLANK, KIMBERLY Individual | corporate director | NOT APPLICABLE | 05/17/2023 |
| GOODWIN, DAVID Individual | corporate director | NOT APPLICABLE | 05/17/2023 |
| HART, AMY Individual | corporate director | NOT APPLICABLE | 05/17/2023 |
| LARSON, DUANE Individual | corporate director | NOT APPLICABLE | 05/17/2023 |
| LINDH, DANIEL Individual | corporate director | NOT APPLICABLE | 05/17/2023 |
| MEYER, MARK Individual | corporate director | NOT APPLICABLE | 11/09/2022 |
| BERG, KATIE Individual | corporate officer | NOT APPLICABLE | 05/17/2023 |
| HART, AMY Individual | corporate officer | NOT APPLICABLE | 05/17/2023 |
| LINDH, DANIEL Individual | corporate officer | NOT APPLICABLE | 05/17/2023 |
| MEYER, MARK Individual | corporate officer | NOT APPLICABLE | 11/09/2022 |
| BERG, KATIE Individual | operational/managerial control | NOT APPLICABLE | 01/02/2025 |
| BLANK, KIMBERLY Individual | operational/managerial control | NOT APPLICABLE | 01/02/2025 |
Showing 40 of 48 records.
Other nursing homes near Heartwood
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★★★★★2Below averageAitkin Health Services
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★★★★★2Below averageGood Samaritan Society - Bethany
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Non-profit · 79 beds · Part of Good Samaritan Society
- CMS high performer
★★★★★5Much above averageGood Samaritan Society - Woodland
100 Buffalo Hills Lane, Brainerd, MN 56401 · 16.8 mi
Non-profit · 40 beds · Part of Good Samaritan Society
- CMS high performer
★★★★★5Much above averageGood Samaritan Society - Pine River
518 Jefferson Avenue, Pine River, MN 56474 · 27.5 mi
Non-profit · 33 beds · Part of Good Samaritan Society
★★★★★4Above average- ★★★★★2Below average
Frequently asked questions
What is Heartwood's rating?
Heartwood has 5 out of 5 stars on the CMS overall star rating. The average for Minnesota nursing homes is 3.2 stars.
How many inspection citations did Heartwood receive?
Its most recent standard health inspection found 2 citations, compared with a Minnesota average of 7.1. Every citation is listed on this page with its severity.
Does Heartwood accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Heartwood?
It is non profit - corporation and part of Presbyterian Homes & Services. The ownership section on this page lists the owners and managers reported to CMS.
Where is Heartwood and how do I contact it?
Heartwood is at 503 Heartwood Drive, Crosby, MN 56441. Phone: (218) 545-8500.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.