nursing home in North Muskegon, MI
Hillcrest Nursing and Rehabilitation Community
695 Mitzi Street, North Muskegon, MI 49445 · (231) 744-1641
★★★★★5
Much above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★3
- Quality measures★★★★★5
- CMS high performer
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Hillcrest Nursing and Rehabilitation Community at a glance
Hillcrest Nursing and Rehabilitation Community is a 39-bed for-profit nursing home in North Muskegon, Michigan (Muskegon County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the Michigan average of 3.1.
Residents receive about 3.6 hours of nursing care per day (0.5 of them from registered nurses), worse than the state average of 4 hours.
Its most recent standard health inspection (December 4, 2025) found 4 health citations. The Michigan average is 9.9.
It has not received a federal fine in the past three years.
Nursing staff turnover is 52% per year (state average 44.1%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 39
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Atrium Centers
- Medicare-certified since
- August 1, 1992
- Resident/family council
- Resident
- County
- Muskegon County
- CMS Certification Number
- 235522
Ratings
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 3.1 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.8 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 3.6 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3.9 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 3 / 5 | 4 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 3.5 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.59 hrs | 3.99 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.55 hrs | 0.78 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.10 hrs | 2.33 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.22 hrs | 3.50 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 52% | 44.1% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 42.9% | 39.2% | 42.9% | Average |
Inspections
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 4 | 10 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 3 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 37 | 89.4 | 80.6 | Better |
Penalties
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $29,376 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 39 | 104 | 107 | |
| Average residents per day | 36 | 86 | 86 | |
| Occupancy | 92.6% | 83.4% | 80.9% |
Long-stay residents
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1% | 3% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 10.2% | 5.1% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 17% | 14.8% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 4% | 1.5% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.8% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 6.7% | 10.8% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 10.3% | 12% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 0% | 5.4% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 4.3% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 8.6% | 19.4% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 11.9% | 20% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 87.5% | 95% | 95.5% | Worse |
| Long-stay residents given a pneumonia vaccine (higher is better) | 85.4% | 95.3% | 93.6% | Worse |
Short-stay residents
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.6% | 1.1% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 81.3% | 79.5% | 79.8% | Average |
| Short-stay residents given a pneumonia vaccine (higher is better) | 78.7% | 83.3% | 82% | Average |
Inspection citations
State inspectors cited this home for 18 health deficiencies and 11 fire safety deficiencies in the inspection records CMS currently publishes. 2 citations involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| December 4, 2025 Fire safety | Conduct testing and exercise requirements. Emergency Preparedness Deficiencies · Tag E0039 | F Potential harm, widespread | Corrected January 21, 2026 |
| December 4, 2025 Fire safety | Provide a written emergency evacuation plan. Miscellaneous Deficiencies · Tag K0711 | F Potential harm, widespread | Corrected January 21, 2026 |
| December 4, 2025 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | E Potential harm, pattern | Corrected January 21, 2026 |
| December 4, 2025 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | E Potential harm, pattern | Corrected January 21, 2026 |
| December 4, 2025 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | E Potential harm, pattern | Corrected January 21, 2026 |
| December 4, 2025 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | E Potential harm, pattern | Corrected January 21, 2026 |
| December 4, 2025 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected January 21, 2026 |
| December 4, 2025 Fire safety | Have restrictions on the use of highly flammable decorations. Miscellaneous Deficiencies · Tag K0753 | E Potential harm, pattern | Corrected January 21, 2026 |
| December 4, 2025 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | E Potential harm, pattern | Corrected January 21, 2026 |
| December 4, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected January 21, 2026 |
| December 4, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected January 21, 2026 |
| December 4, 2025 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected January 21, 2026 |
| March 28, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected April 24, 2025 |
| October 16, 2024 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected November 15, 2024 |
| October 16, 2024 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected November 15, 2024 |
| October 16, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected November 15, 2024 |
| October 16, 2024 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected November 15, 2024 |
| October 16, 2024 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected November 15, 2024 |
| March 11, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected April 3, 2024 |
| March 11, 2024 Complaint | Provide activities to meet all resident's needs. Quality of Life and Care Deficiencies · Tag F0679 | E Potential harm, pattern | Corrected May 8, 2024 |
| October 3, 2023 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected November 9, 2023 |
| October 3, 2023 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected November 9, 2023 |
| October 3, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected November 9, 2023 |
| October 3, 2023 Standard | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | D Potential harm, isolated | Corrected November 9, 2023 |
| October 3, 2023 Standard | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. Administration Deficiencies · Tag F0849 | D Potential harm, isolated | Corrected November 9, 2023 |
| October 3, 2023 Standard | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. Quality of Life and Care Deficiencies · Tag F0676 | D Potential harm, isolated | Corrected November 9, 2023 |
| October 3, 2023 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected November 9, 2023 |
| October 3, 2023 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected November 9, 2023 |
| October 3, 2023 Standard | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Tag F0756 | D Potential harm, isolated | Corrected November 9, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $0 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| March 11, 2024 | Payment Denial | 34 days from April 4, 2024 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| ATRIUM CENTERS, LLC Organization | 5% or greater direct ownership interest | 100% | 10/01/2007 |
| ALBRIGHT ROSS, SUSAN Individual | adp of the snf | NOT APPLICABLE | 01/02/2018 |
| AMICUS CAPITAL HOLDINGS INC Organization | adp of the snf | NOT APPLICABLE | 08/18/2021 |
| AMICUS CAPITAL HOLDINGS, INC. EMPLOYEE STOCK OWNERSHIP TRUST Organization | adp of the snf | NOT APPLICABLE | 08/18/2021 |
| AMICUS PROPERTIES LLC Organization | adp of the snf | NOT APPLICABLE | 01/01/2021 |
| ANDERSON, CURT Individual | adp of the snf | NOT APPLICABLE | 08/01/2025 |
| BROAD RIVER REHABILITATION Organization | adp of the snf | NOT APPLICABLE | 09/01/2021 |
| CHERRY, JILL Individual | adp of the snf | NOT APPLICABLE | 06/01/2025 |
| FORVIS MAZARS LLP Organization | adp of the snf | NOT APPLICABLE | 06/01/2023 |
| JOHNSON, CINDY Individual | adp of the snf | NOT APPLICABLE | 09/18/2024 |
| KRAMER, TINA Individual | adp of the snf | NOT APPLICABLE | 03/26/2025 |
| LEADERSTAT LTD Organization | adp of the snf | NOT APPLICABLE | 01/01/2025 |
| METHRIC, JOHN Individual | adp of the snf | NOT APPLICABLE | 09/18/2024 |
| OCS REAL ESTATE HOLDINGS LLC Organization | adp of the snf | NOT APPLICABLE | 01/01/2021 |
| OMNICARE LLC Organization | adp of the snf | NOT APPLICABLE | 01/01/2025 |
| PAREDES, MIGUEL Individual | adp of the snf | NOT APPLICABLE | 08/18/2021 |
| PLANTE & MORAN PLLC Organization | adp of the snf | NOT APPLICABLE | 01/01/2025 |
| SMALLEY, DANIEL Individual | adp of the snf | NOT APPLICABLE | 05/01/2025 |
| STEENHAGEN, KATHRYN Individual | adp of the snf | NOT APPLICABLE | 08/19/2024 |
| WILLIAMS, CALANDRA Individual | adp of the snf | NOT APPLICABLE | 08/06/2009 |
| LOCKHART, DENNIS Individual | corporate director | NOT APPLICABLE | 08/01/2003 |
| BAILEY, ESSEL Individual | corporate officer | NOT APPLICABLE | 11/01/2007 |
| FINNEY, DONALD Individual | corporate officer | NOT APPLICABLE | 01/01/2003 |
| ROCCA, MICHAEL Individual | corporate officer | NOT APPLICABLE | 06/14/2021 |
| LOCKHART, DENNIS Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 04/29/2026 |
| JOHNSON, CINDY Individual | managing control - governing body | NOT APPLICABLE | 09/18/2024 |
| METHRIC, JOHN Individual | managing control - governing body | NOT APPLICABLE | 09/18/2024 |
| ALBRIGHT ROSS, SUSAN Individual | operational/managerial control | NOT APPLICABLE | 01/02/2018 |
| ANDERSON, CURT Individual | operational/managerial control | NOT APPLICABLE | 08/01/2025 |
| ATRIUM CENTERS MANAGEMENT LLC Organization | operational/managerial control | NOT APPLICABLE | 10/01/2007 |
| CHERRY, JILL Individual | operational/managerial control | NOT APPLICABLE | 06/01/2025 |
| JOHNSON, CINDY Individual | operational/managerial control | NOT APPLICABLE | 09/18/2024 |
| KRAMER, TINA Individual | operational/managerial control | NOT APPLICABLE | 03/26/2025 |
| METHRIC, JOHN Individual | operational/managerial control | NOT APPLICABLE | 09/18/2024 |
| SMALLEY, DANIEL Individual | operational/managerial control | NOT APPLICABLE | 05/01/2025 |
| STEENHAGEN, KATHRYN Individual | operational/managerial control | NOT APPLICABLE | 08/19/2024 |
| WILLIAMS, CALANDRA Individual | operational/managerial control | NOT APPLICABLE | 08/06/2009 |
Other nursing homes near Hillcrest Nursing and Rehabilitation Community
Harbor Terrace Senior Living
60 Veridian Drive, Muskegon, MI 49440 · 2.6 mi
For-profit · 58 beds · Part of Trilogy Health Services
★★★★★5Much above averageLake Woods Nursing & Rehabilitation Center
1684 Vulcan Street, Muskegon, MI 49442 · 3.8 mi
For-profit · 90 beds · Part of The Peplinski Group
★★★★★2Below averageOptalis Health & Rehabilitation of Muskegon
1061 West Hackley Avenue, Muskegon, MI 49441 · 4.1 mi
For-profit · 107 beds · Part of Optalis Health & Rehabilitation
★★★★★2Below averageRoosevelt Park Nursing and Rehabilitation Communit
1300 West Broadway Avenue, Muskegon, MI 49441 · 4.9 mi
For-profit · 39 beds · Part of Atrium Centers
- Abuse citation
★★★★★2Below averageChristian Care Nursing Center
2053 South Sheridan Drive, Muskegon, MI 49442 · 5 mi
Non-profit · 49 beds
★★★★★2Below averageOptalis Health & Rehabilitation of Whitehall
916 East Lewis Street, Whitehall, MI 49461 · 9.8 mi
For-profit · 125 beds · Part of Optalis Health & Rehabilitation
- Abuse citation
★★★★★1Much below average
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Frequently asked questions
What is Hillcrest Nursing and Rehabilitation Community's rating?
Hillcrest Nursing and Rehabilitation Community has 5 out of 5 stars on the CMS overall star rating. The average for Michigan nursing homes is 3.1 stars.
How many inspection citations did Hillcrest Nursing and Rehabilitation Community receive?
Its most recent standard health inspection found 4 citations, compared with a Michigan average of 9.9. Every citation is listed on this page with its severity.
Does Hillcrest Nursing and Rehabilitation Community accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Hillcrest Nursing and Rehabilitation Community?
It is for profit - corporation and part of Atrium Centers. The ownership section on this page lists the owners and managers reported to CMS.
Where is Hillcrest Nursing and Rehabilitation Community and how do I contact it?
Hillcrest Nursing and Rehabilitation Community is at 695 Mitzi Street, North Muskegon, MI 49445. Phone: (231) 744-1641.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.