nursing home in Plymouth, MA

Plymouth Harborside Healthcare

19 Obery Street, Plymouth, MA 02360 · (508) 747-4790

★★★★★1
Much below average
CMS overall star rating
  • Health inspections★★★★★1
  • Staffing★★★★★2
  • Quality measures★★★★★1
  • Special Focus candidate
  • Abuse citation

Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data

Plymouth Harborside Healthcare at a glance

Plymouth Harborside Healthcare is a 101-bed for-profit nursing home in Plymouth, Massachusetts (Plymouth County).

CMS gives it 1 out of 5 stars on its overall star rating, worse than the Massachusetts average of 3.

Residents receive about 3.6 hours of nursing care per day (0.6 of them from registered nurses), worse than the state average of 3.9 hours.

Its most recent standard health inspection (February 13, 2026) found 18 health citations. The Massachusetts average is 6.8.

Federal regulators fined it 4 times in the past three years, totaling $290,784.

Nursing staff turnover is 52.1% per year (state average 38.2%).

Facility details

Type
Nursing home
Ownership
For Profit - Limited Liability Company
Beds
101
Certified for
Medicare and Medicaid
Chain / affiliated entity
Next Step Healthcare
Medicare-certified since
March 1, 1985
Resident/family council
Resident
County
Plymouth County
CMS Certification Number
225284

Ratings

MeasureThis facilityMassachusetts avg.U.S. avg.vs. U.S.
Overall star rating ⓘ (higher is better)1 / 53 / 53 / 5Worse
Health inspection rating ⓘ (higher is better)1 / 53 / 52.8 / 5Worse
Staffing rating ⓘ (higher is better)2 / 53.1 / 52.9 / 5Worse
Quality measures rating ⓘ (higher is better)1 / 53.3 / 53.6 / 5Worse
Long-stay quality rating (higher is better)1 / 53.4 / 53.8 / 5Worse
Short-stay (rehab) quality rating (higher is better)1 / 53 / 53.3 / 5Worse

Staffing

This facility3.56 hrsMassachusetts average3.86 hrsU.S. average3.86 hrs
Total nurse staff hours per resident per day: this facility vs. Massachusetts and U.S. averages
MeasureThis facilityMassachusetts avg.U.S. avg.vs. U.S.
Total nurse staff hours per resident per day ⓘ (higher is better)3.56 hrs3.86 hrs3.86 hrsWorse
Registered nurse hours per resident per day (higher is better)0.60 hrs0.65 hrs0.69 hrsWorse
Nurse aide hours per resident per day (higher is better)2.19 hrs2.25 hrs2.32 hrsWorse
Weekend nurse staff hours per resident per day (higher is better)3.14 hrs3.48 hrs3.42 hrsWorse
Nursing staff turnover (yearly) (lower is better)52.1%38.2%45.8%Worse
Registered nurse turnover (yearly) (lower is better)88.2%42.6%42.9%Worse
Administrators who left in the past year (lower is better)101Worse

Inspections

This facility18Massachusetts average7U.S. average9
Health citations in the most recent inspection: this facility vs. Massachusetts and U.S. averages
MeasureThis facilityMassachusetts avg.U.S. avg.vs. U.S.
Health citations in the most recent inspection (lower is better)1879Worse
Citations from complaint investigations (latest cycle) (lower is better)513Worse
Weighted health inspection score ⓘ (lower is better)223.551.880.6Worse

Penalties

This facility4Massachusetts average1U.S. average1
Fines in the past 3 years: this facility vs. Massachusetts and U.S. averages
MeasureThis facilityMassachusetts avg.U.S. avg.vs. U.S.
Fines in the past 3 years (lower is better)411Worse
Total fines in the past 3 years (lower is better)$290,784$34,265$30,972Worse
All federal penalties in the past 3 years (lower is better)411Worse

Size

MeasureThis facilityMassachusetts avg.U.S. avg.vs. U.S.
Certified beds101120107
Average residents per day779986
Occupancy76.6%82.1%80.9%

Long-stay residents

This facility4.4%Massachusetts average3.4%U.S. average3.2%
Long-stay residents with a fall causing major injury: this facility vs. Massachusetts and U.S. averages
MeasureThis facilityMassachusetts avg.U.S. avg.vs. U.S.
Long-stay residents with a fall causing major injury (lower is better)4.4%3.4%3.2%Worse
Long-stay residents with pressure ulcers (lower is better)6.4%4.2%4.6%Worse
Long-stay residents given antipsychotic medication (lower is better)26.1%21.4%15.4%Worse
Long-stay residents with a urinary tract infection (lower is better)6.2%1.8%1.6%Worse
Long-stay residents with a catheter left in the bladder (lower is better)0.7%0.8%0.8%Better
Long-stay residents needing more help with daily activities (lower is better)14.5%16.4%13.9%Average
Long-stay residents whose walking worsened (lower is better)12%15.4%14.1%Better
Long-stay residents who lose too much weight (lower is better)7.3%5.1%5.2%Worse
Long-stay residents with depressive symptoms (lower is better)17.3%15.5%12.8%Worse
Long-stay residents who were physically restrained (lower is better)0%0.1%0.1%Better
Long-stay residents given anti-anxiety or sleep medication (lower is better)30%19.5%19.5%Worse
Long-stay residents with new or worse incontinence (lower is better)13.9%21.2%19%Better
Long-stay residents given a flu vaccine (higher is better)100%94.8%95.5%Average
Long-stay residents given a pneumonia vaccine (higher is better)98.4%92.6%93.6%Better

Short-stay residents

This facility0.9%Massachusetts average1.4%U.S. average1.6%
Short-stay residents newly given antipsychotic medication: this facility vs. Massachusetts and U.S. averages
MeasureThis facilityMassachusetts avg.U.S. avg.vs. U.S.
Short-stay residents newly given antipsychotic medication (lower is better)0.9%1.4%1.6%Better
Short-stay residents given a flu vaccine (higher is better)82.1%77.7%79.8%Average
Short-stay residents given a pneumonia vaccine (higher is better)70.4%78.3%82%Worse

Inspection citations

State inspectors cited this home for 59 health deficiencies and 6 fire safety deficiencies in the inspection records CMS currently publishes. 9 citations involved actual harm, including 3 rated "immediate jeopardy".

DateCitationSeverityStatus
June 8, 2026
Complaint
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · Tag F0760
D
Potential harm, isolated
Corrected June 19, 2026
February 13, 2026
Standard
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
J
Immediate jeopardy, isolated
Corrected March 6, 2026
February 13, 2026
Standard
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Administration Deficiencies · Tag F0867
F
Potential harm, widespread
Corrected March 6, 2026
February 13, 2026
Standard
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies · Tag F0847
E
Potential harm, pattern
Corrected March 6, 2026
February 13, 2026
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
E
Potential harm, pattern
Corrected March 6, 2026
February 13, 2026
Standard
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies · Tag F0699
E
Potential harm, pattern
Corrected March 6, 2026
February 13, 2026
Standard
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · Tag F0658
E
Potential harm, pattern
Corrected March 6, 2026
February 13, 2026
Standard
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
E
Potential harm, pattern
Corrected March 6, 2026
February 13, 2026
Standard
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Administration Deficiencies · Tag F0848
E
Potential harm, pattern
Corrected March 6, 2026
February 13, 2026
Standard
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies · Tag F0554
D
Potential harm, isolated
Corrected March 6, 2026
February 13, 2026
Standard
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Tag F0686
D
Potential harm, isolated
Corrected March 6, 2026
February 13, 2026
Standard
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
D
Potential harm, isolated
Corrected March 6, 2026
February 13, 2026
Standard
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies · Tag F0644
D
Potential harm, isolated
Corrected March 6, 2026
February 13, 2026
Standard
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies · Tag F0585
D
Potential harm, isolated
Corrected March 6, 2026
December 4, 2025
Complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
E
Potential harm, pattern
Corrected December 26, 2025
September 16, 2025
Complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600
G
Actual harm, isolated
Corrected October 6, 2025
September 16, 2025
Complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
D
Potential harm, isolated
Corrected October 6, 2025
September 16, 2025
Complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609
D
Potential harm, isolated
Corrected October 6, 2025
August 5, 2025
Complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
G
Actual harm, isolated
Corrected August 22, 2025
August 5, 2025
Complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
G
Actual harm, isolated
Corrected August 22, 2025
October 23, 2024
Standard
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · Tag F0804
F
Potential harm, widespread
Corrected November 15, 2024
October 23, 2024
Standard
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Tag F0686
E
Potential harm, pattern
Corrected November 15, 2024
October 23, 2024
Standard
Implement a program that monitors antibiotic use.
Infection Control Deficiencies · Tag F0881
E
Potential harm, pattern
Corrected November 15, 2024
October 23, 2024
Standard
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
E
Potential harm, pattern
Corrected November 15, 2024
October 23, 2024
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
E
Potential harm, pattern
Corrected November 15, 2024
October 23, 2024
Standard
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies · Tag F0759
E
Potential harm, pattern
Corrected November 15, 2024
October 23, 2024
Standard
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies · Tag F0699
E
Potential harm, pattern
Corrected November 15, 2024
October 23, 2024
Standard
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Tag F0684
E
Potential harm, pattern
Corrected November 15, 2024
October 23, 2024
Standard
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies · Tag F0655
D
Potential harm, isolated
Corrected November 25, 2024
October 23, 2024
Standard
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · Tag F0658
D
Potential harm, isolated
Corrected November 15, 2024
October 23, 2024
Standard
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Tag F0690
D
Potential harm, isolated
Corrected November 15, 2024
October 23, 2024
Standard
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Tag F0695
D
Potential harm, isolated
Corrected November 15, 2024
October 23, 2024
Standard
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · Tag F0758
D
Potential harm, isolated
Corrected November 15, 2024
October 23, 2024
Standard
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies · Tag F0645
B
No harm, pattern
Corrected November 25, 2024
November 14, 2023
Complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
G
Actual harm, isolated
Corrected December 6, 2023
November 14, 2023
Complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
G
Actual harm, isolated
Corrected December 6, 2023
October 11, 2023
Complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies · Tag F0726
J
Immediate jeopardy, isolated
Corrected October 21, 2023
October 11, 2023
Complaint
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies · Tag F0678
J
Immediate jeopardy, isolated
Corrected October 21, 2023
August 30, 2023
Fire safety
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies · Tag E0039
E
Potential harm, pattern
Corrected October 20, 2023
August 30, 2023
Fire safety
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies · Tag K0712
D
Potential harm, isolated
Corrected October 20, 2023
August 30, 2023
Fire safety
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies · Tag K0353
D
Potential harm, isolated
Corrected October 20, 2023
August 30, 2023
Fire safety
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies · Tag K0352
D
Potential harm, isolated
Corrected October 20, 2023
August 30, 2023
Fire safety
Implement emergency and standby power systems.
Emergency Preparedness Deficiencies · Tag E0041
D
Potential harm, isolated
Corrected October 20, 2023
August 30, 2023
Fire safety
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918
D
Potential harm, isolated
Corrected October 20, 2023
August 30, 2023
Standard
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Tag F0686
G
Actual harm, isolated
Corrected October 2, 2023
August 30, 2023
Standard
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Nursing and Physician Services Deficiencies · Tag F0712
E
Potential harm, pattern
Corrected October 2, 2023
August 30, 2023
Standard
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · Tag F0760
E
Potential harm, pattern
Corrected October 2, 2023
August 30, 2023
Standard
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Tag F0690
E
Potential harm, pattern
Corrected October 2, 2023
August 30, 2023
Standard
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
E
Potential harm, pattern
Corrected October 23, 2023
August 30, 2023
Standard
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies · Tag F0585
E
Potential harm, pattern
Corrected October 2, 2023
August 30, 2023
Standard
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Tag F0584
E
Potential harm, pattern
Corrected October 2, 2023
August 30, 2023
Standard
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Infection Control Deficiencies · Tag F0887
E
Potential harm, pattern
Corrected October 2, 2023
August 30, 2023
Standard
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Tag F0761
E
Potential harm, pattern
Corrected October 2, 2023
August 30, 2023
Standard
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Tag F0842
E
Potential harm, pattern
Corrected October 2, 2023
August 30, 2023
Standard
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · Tag F0758
E
Potential harm, pattern
Corrected October 2, 2023
August 30, 2023
Standard
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies · Tag F0883
D
Potential harm, isolated
Corrected October 2, 2023
August 30, 2023
Standard
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies · Tag F0558
D
Potential harm, isolated
Corrected October 2, 2023
August 30, 2023
Standard
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies · Tag F0699
D
Potential harm, isolated
Corrected October 2, 2023
August 30, 2023
Standard
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies · Tag F0554
D
Potential harm, isolated
Corrected October 2, 2023
August 30, 2023
Standard
Give the resident's representative the ability to exercise the resident's rights.
Resident Rights Deficiencies · Tag F0551
D
Potential harm, isolated
Corrected October 23, 2023
August 30, 2023
Standard
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies · Tag F0757
D
Potential harm, isolated
Corrected October 2, 2023
August 30, 2023
Standard
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
D
Potential harm, isolated
Corrected October 2, 2023
August 30, 2023
Standard
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies · Tag F0583
D
Potential harm, isolated
Corrected October 23, 2023
August 30, 2023
Standard
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · Tag F0550
D
Potential harm, isolated
Corrected October 2, 2023
August 30, 2023
Standard
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Tag F0641
B
No harm, pattern
Corrected October 2, 2023

Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.

Fines and payment denials

CMS reports 4 federal penalties in the past three years, including $290,784 in fines.

DatePenaltyAmount / length
February 13, 2026Fine$70,811
September 16, 2025Fine$197,977
August 5, 2025Fine$10,358
November 14, 2023Fine$11,638

Owners and managers

Individuals and organizations reported to CMS as owning or operating this nursing home.

NameRoleShareSince
NEXT STEP HEALTHCARE LLC
Organization
adp of the snfNOT APPLICABLE06/24/2025
NGUYEN, NINA
Individual
adp of the snfNOT APPLICABLE04/14/2025
RATTAN, ROHIT
Individual
adp of the snfNOT APPLICABLE11/08/2023
DELL'ANNO, DAMIAN
Individual
corporate officerNOT APPLICABLE09/01/2017
STEPHAN, WILLIAM
Individual
corporate officerNOT APPLICABLE09/01/2017
NEXT STEP HEALTHCARE LLC
Organization
direct ownership interestNOT APPLICABLE09/01/2017
DELL'ANNO, DAMIAN
Individual
indirect ownership interestNOT APPLICABLE09/01/2017
STEPHAN, WILLIAM
Individual
indirect ownership interestNOT APPLICABLE09/01/2017
NEXT STEP HEALTHCARE LLC
Organization
operational/managerial controlNOT APPLICABLE09/01/2017
NGUYEN, NINA
Individual
operational/managerial controlNOT APPLICABLE04/14/2025
RATTAN, ROHIT
Individual
operational/managerial controlNOT APPLICABLE11/08/2023

Other nursing homes near Plymouth Harborside Healthcare

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    For-profit · 150 beds · Part of Life Care Centers of America

    • CMS high performer
    ★★★★★5Much above average
  2. Plymouth Rehabilitation & Health Care Center

    123 South Street, Plymouth, MA 02360 · under 1 mi

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    ★★★★★2Below average
  3. Bay Path at Duxbury Nursing & Rehabilitation Ctr

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    • CMS high performer
    ★★★★★5Much above average
  4. Wingate at Silver Lake

    17 Chipman Way, Kingston, MA 02364 · 8.6 mi

    For-profit · 164 beds

    ★★★★★3Average
  5. Hannah B G Shaw Home

    299 Wareham Street, Middleboro, MA 02346 · 12.6 mi

    Non-profit · 107 beds

    ★★★★★4Above average
  6. Tremont Rehabilitation & Skilled Care Center

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Frequently asked questions

What is Plymouth Harborside Healthcare's rating?

Plymouth Harborside Healthcare has 1 out of 5 stars on the CMS overall star rating. The average for Massachusetts nursing homes is 3 stars.

How many inspection citations did Plymouth Harborside Healthcare receive?

Its most recent standard health inspection found 18 citations, compared with a Massachusetts average of 6.8. Every citation is listed on this page with its severity.

Does Plymouth Harborside Healthcare accept Medicare and Medicaid?

CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.

Who owns Plymouth Harborside Healthcare?

It is for profit - limited liability company and part of Next Step Healthcare. The ownership section on this page lists the owners and managers reported to CMS.

Where is Plymouth Harborside Healthcare and how do I contact it?

Plymouth Harborside Healthcare is at 19 Obery Street, Plymouth, MA 02360. Phone: (508) 747-4790.

About this data

Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.