nursing home in Bedford, MA
Carleton-Willard Village Retirement & Nursing Ctr
100 Old Billerica Road, Bedford, MA 01730 · (781) 275-8700
★★★★★5
Much above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★5
- Quality measures★★★★★5
- CMS high performer
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Carleton-Willard Village Retirement & Nursing Ctr at a glance
Carleton-Willard Village Retirement & Nursing Ctr is a 179-bed non-profit nursing home in Bedford, Massachusetts (Middlesex County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the Massachusetts average of 3.
Residents receive about 5.2 hours of nursing care per day (1 of them from registered nurses), better than the state average of 3.9 hours.
Its most recent standard health inspection (May 13, 2026) found 0 health citations. The Massachusetts average is 6.8.
Federal regulators fined it 2 times in the past three years, totaling $25,497.
Nursing staff turnover is 32.3% per year (state average 38.2%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 179
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- December 13, 1983
- Continuing care retirement community
- Yes
- Resident/family council
- Both
- County
- Middlesex County
- CMS Certification Number
- 225273
Ratings
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 3 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 3.1 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3.3 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 4 / 5 | 3.4 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 3 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 5.17 hrs | 3.86 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.97 hrs | 0.65 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 3.33 hrs | 2.25 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 4.93 hrs | 3.48 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 32.3% | 38.2% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 25.9% | 42.6% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 0 | 7 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 1 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 32 | 51.8 | 80.6 | Better |
Penalties
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 2 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $25,497 | $34,265 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 2 | 1 | 1 | Worse |
Size
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 179 | 120 | 107 | |
| Average residents per day | 92 | 99 | 86 | |
| Occupancy | 51.6% | 82.1% | 80.9% |
Long-stay residents
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 4.2% | 3.4% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 2.4% | 4.2% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 11.4% | 21.4% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 1.7% | 1.8% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.8% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 18.6% | 16.4% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 13% | 15.4% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 2.9% | 5.1% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0.6% | 15.5% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 17.6% | 19.5% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 22.1% | 21.2% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 98.9% | 94.8% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 98.9% | 92.6% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.4% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 88.6% | 77.7% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 88.5% | 78.3% | 82% | Better |
Inspection citations
State inspectors cited this home for 11 health deficiencies and 19 fire safety deficiencies in the inspection records CMS currently publishes. 5 citations involved actual harm, including 3 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| May 13, 2026 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | F Potential harm, widespread | Corrected July 27, 2026 |
| May 13, 2026 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected July 27, 2026 |
| May 13, 2026 Fire safety | Meet requirements for sections of health care facilities separated by fire resistive construction. Construction Deficiencies · Tag K0131 | F Potential harm, widespread | Corrected July 27, 2026 |
| May 13, 2026 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | F Potential harm, widespread | Corrected July 27, 2026 |
| May 13, 2026 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | E Potential harm, pattern | Corrected July 27, 2026 |
| May 13, 2026 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected July 27, 2026 |
| May 13, 2026 Fire safety | Install a fire alarm system that can be heard throughout the facility. Smoke Deficiencies · Tag K0341 | C No harm, widespread | Corrected July 27, 2026 |
| June 10, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | J Immediate jeopardy, isolated | Corrected June 9, 2025 |
| June 10, 2025 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | J Immediate jeopardy, isolated | Corrected June 9, 2025 |
| June 10, 2025 Complaint | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | J Immediate jeopardy, isolated | Corrected June 9, 2025 |
| February 7, 2025 Fire safety | Meet requirements for sections of health care facilities separated by fire resistive construction. Construction Deficiencies · Tag K0131 | F Potential harm, widespread | Corrected March 28, 2025 |
| February 7, 2025 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | F Potential harm, widespread | Corrected March 28, 2025 |
| February 7, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected March 28, 2025 |
| February 7, 2025 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected March 28, 2025 |
| February 7, 2025 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | F Potential harm, widespread | Corrected March 28, 2025 |
| February 7, 2025 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | F Potential harm, widespread | Corrected March 28, 2025 |
| February 7, 2025 Fire safety | Meet requirements for the installation and maintenance of electrical systems. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0911 | E Potential harm, pattern | Corrected March 28, 2025 |
| February 7, 2025 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | E Potential harm, pattern | Corrected March 28, 2025 |
| February 7, 2025 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | E Potential harm, pattern | Corrected March 28, 2025 |
| February 7, 2025 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected March 12, 2025 |
| February 7, 2025 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected March 12, 2025 |
| May 29, 2024 Complaint | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | G Actual harm, isolated | Corrected July 5, 2024 |
| May 29, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected July 5, 2024 |
| May 29, 2024 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected July 5, 2024 |
| February 15, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected April 1, 2024 |
| February 15, 2024 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | D Potential harm, isolated | Corrected April 1, 2024 |
| February 15, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected April 1, 2024 |
| September 13, 2023 Complaint | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected October 11, 2023 |
| September 13, 2023 Complaint | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected October 11, 2023 |
| September 13, 2023 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected October 11, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 2 federal penalties in the past three years, including $25,497 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| June 10, 2025 | Fine | $16,985 |
| May 29, 2024 | Fine | $8,512 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| CARLETON-WILLARD HOMES INC Organization | 5% or greater direct ownership interest | 100% | 12/23/1980 |
| MATTHEWS, MICHAEL Individual | adp of the snf | NOT APPLICABLE | 05/10/2023 |
| MATTHEWS, MICHAEL Individual | corporate officer | NOT APPLICABLE | 05/10/2023 |
| MANCINI, LAUREN Individual | operational/managerial control | NOT APPLICABLE | 03/17/2025 |
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Frequently asked questions
What is Carleton-Willard Village Retirement & Nursing Ctr's rating?
Carleton-Willard Village Retirement & Nursing Ctr has 5 out of 5 stars on the CMS overall star rating. The average for Massachusetts nursing homes is 3 stars.
How many inspection citations did Carleton-Willard Village Retirement & Nursing Ctr receive?
Its most recent standard health inspection found 0 citations, compared with a Massachusetts average of 6.8. Every citation is listed on this page with its severity.
Does Carleton-Willard Village Retirement & Nursing Ctr accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Carleton-Willard Village Retirement & Nursing Ctr?
It is non profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.
Where is Carleton-Willard Village Retirement & Nursing Ctr and how do I contact it?
Carleton-Willard Village Retirement & Nursing Ctr is at 100 Old Billerica Road, Bedford, MA 01730. Phone: (781) 275-8700.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.