nursing home in Sykesville, MD
Willowbrooke Court Skilled Care Center Fairhaven
7200 Third Avenue, Sykesville, MD 21784 · (410) 795-8800
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★5
- Quality measures★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Willowbrooke Court Skilled Care Center Fairhaven at a glance
Willowbrooke Court Skilled Care Center Fairhaven is a 79-bed non-profit nursing home in Sykesville, Maryland (Carroll County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Maryland average of 3.2.
Residents receive about 4.5 hours of nursing care per day (1.4 of them from registered nurses), better than the state average of 3.9 hours.
Its most recent standard health inspection (July 18, 2025) found 10 health citations. The Maryland average is 17.
It has not received a federal fine in the past three years.
Nursing staff turnover is 51.1% per year (state average 40.2%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 79
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Acts Retirement-Life Communities
- Medicare-certified since
- January 5, 1981
- Continuing care retirement community
- Yes
- Resident/family council
- Resident
- County
- Carroll County
- CMS Certification Number
- 215130
Ratings
| Measure | This facility | Maryland avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3.2 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.9 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 3.2 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 3 / 5 | 3.9 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 3 / 5 | 3.7 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 3.9 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | Maryland avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.51 hrs | 3.87 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 1.37 hrs | 0.84 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.28 hrs | 2.12 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 3.95 hrs | 3.47 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 51.1% | 40.2% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 55% | 38.7% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Maryland avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 10 | 17 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 2 | 5 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 76.5 | 115.1 | 80.6 | Better |
Penalties
| Measure | This facility | Maryland avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $21,934 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Maryland avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 79 | 124 | 107 | |
| Average residents per day | 41 | 106 | 86 | |
| Occupancy | 51.4% | 84.7% | 80.9% |
Long-stay residents
| Measure | This facility | Maryland avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 4.6% | 2.4% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 3.7% | 5.9% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 3.8% | 13.8% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 1.6% | 1.5% | 1.6% | Average |
| Long-stay residents with a catheter left in the bladder (lower is better) | 2.9% | 0.5% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 18.2% | 20.4% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 21% | 22.2% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 13.4% | 5.4% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 22.8% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 17.2% | 16.7% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 18.3% | 25% | 19% | Average |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 96.6% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 80.9% | 92.6% | 93.6% | Worse |
Short-stay residents
| Measure | This facility | Maryland avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.1% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 87.8% | 80.6% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 77.7% | 79.1% | 82% | Worse |
Inspection citations
State inspectors cited this home for 32 health deficiencies and 14 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| July 18, 2025 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected October 1, 2025 |
| July 18, 2025 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected October 1, 2025 |
| July 18, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected October 1, 2025 |
| July 18, 2025 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | E Potential harm, pattern | Corrected October 1, 2025 |
| July 18, 2025 Fire safety | Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke. Smoke Deficiencies · Tag K0362 | E Potential harm, pattern | Corrected October 1, 2025 |
| July 18, 2025 Complaint | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | F Potential harm, widespread | Corrected September 25, 2025 |
| July 18, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected September 25, 2025 |
| July 18, 2025 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | E Potential harm, pattern | Corrected September 25, 2025 |
| July 18, 2025 Standard | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights Deficiencies · Tag F0628 | D Potential harm, isolated | Corrected September 25, 2025 |
| July 18, 2025 Standard | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected September 25, 2025 |
| July 18, 2025 Standard | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Tag F0756 | D Potential harm, isolated | Corrected September 25, 2025 |
| July 18, 2025 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected September 25, 2025 |
| July 18, 2025 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected September 25, 2025 |
| July 18, 2025 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected September 25, 2025 |
| July 18, 2025 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected September 25, 2025 |
| July 18, 2025 Complaint | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected September 25, 2025 |
| June 2, 2022 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected July 8, 2022 |
| June 2, 2022 Fire safety | Meet requirements for the use of electrical equipment. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0919 | E Potential harm, pattern | Corrected July 8, 2022 |
| June 2, 2022 Fire safety | Construct fire resistant interior walls. Smoke Deficiencies · Tag K0331 | D Potential harm, isolated | Corrected July 8, 2022 |
| June 2, 2022 Fire safety | Ensure that testing and maintenance of electrical equipment is performed. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0921 | D Potential harm, isolated | Corrected July 8, 2022 |
| June 2, 2022 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected July 1, 2022 |
| June 2, 2022 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | F Potential harm, widespread | Corrected July 1, 2022 |
| June 2, 2022 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | E Potential harm, pattern | Corrected July 27, 2022 |
| June 2, 2022 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | E Potential harm, pattern | Corrected July 27, 2022 |
| June 2, 2022 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected July 1, 2022 |
| June 2, 2022 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected July 1, 2022 |
| June 2, 2022 Standard | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected July 1, 2022 |
| November 15, 2018 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected December 31, 2018 |
| November 15, 2018 Fire safety | Install properly constructed and protected linen or trash chutes. Services Deficiencies · Tag K0541 | D Potential harm, isolated | Corrected December 31, 2018 |
| November 15, 2018 Fire safety | Establish an Emergency Preparedness Program (EP). Emergency Preparedness Deficiencies · Tag E0001 | C No harm, widespread | Corrected January 25, 2019 |
| November 15, 2018 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | C No harm, widespread | Corrected December 31, 2018 |
| November 15, 2018 Fire safety | Ensure that testing and maintenance of electrical equipment is performed. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0921 | C No harm, widespread | Corrected January 25, 2019 |
| November 15, 2018 Standard | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. Nursing and Physician Services Deficiencies · Tag F0726 | E Potential harm, pattern | Corrected December 21, 2018 |
| November 15, 2018 Standard | Observe each nurse aide's job performance and give regular training. Nursing and Physician Services Deficiencies · Tag F0730 | D Potential harm, isolated | Corrected December 21, 2018 |
| November 15, 2018 Standard | Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0697 | D Potential harm, isolated | Corrected December 21, 2018 |
| November 15, 2018 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected December 21, 2018 |
| November 15, 2018 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected December 21, 2018 |
| November 15, 2018 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected December 21, 2018 |
| November 15, 2018 Standard | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Tag F0623 | D Potential harm, isolated | Corrected December 21, 2018 |
| November 15, 2018 Standard | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected December 21, 2018 |
| November 15, 2018 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected December 21, 2018 |
| November 15, 2018 Standard | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · Tag F0725 | D Potential harm, isolated | Corrected December 21, 2018 |
| November 15, 2018 Standard | Administer the facility in a manner that enables it to use its resources effectively and efficiently. Administration Deficiencies · Tag F0835 | D Potential harm, isolated | Corrected December 21, 2018 |
| November 15, 2018 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | D Potential harm, isolated | Corrected December 21, 2018 |
| November 15, 2018 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected December 21, 2018 |
| November 15, 2018 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected December 21, 2018 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| ACTS COMMUNITIES OF MARYLAND, INC. Organization | 5% or greater mortgage interest | NOT APPLICABLE | 12/31/2022 |
| ACTS COMMUNITIES OF MARYLAND, INC. Organization | adp of the snf | NOT APPLICABLE | 12/31/2022 |
| ACTS MANAGEMENT SERVICES, INC. Organization | adp of the snf | NOT APPLICABLE | 01/31/2025 |
| ACTS RETIREMENT-LIFE COMMUNITIES MANAGEMENT, LLC Organization | adp of the snf | NOT APPLICABLE | 01/31/2025 |
| AHERN, SUSAN Individual | adp of the snf | NOT APPLICABLE | 01/01/2025 |
| ATHEN, MICHAEL Individual | adp of the snf | NOT APPLICABLE | 01/01/2025 |
| BAKER TILLY ADVISORY GROUP LP Organization | adp of the snf | NOT APPLICABLE | 02/03/2025 |
| BAKER TILLY US LLP Organization | adp of the snf | NOT APPLICABLE | 11/05/2024 |
| CHRISTIANSEN, KAREN Individual | adp of the snf | NOT APPLICABLE | 01/01/2025 |
| FOX, GLENN Individual | adp of the snf | NOT APPLICABLE | 01/01/2025 |
| GRANT, GERALD Individual | adp of the snf | NOT APPLICABLE | 01/01/2025 |
| GRANT, JONATHAN Individual | adp of the snf | NOT APPLICABLE | 01/01/2025 |
| LAKHANI, TASNEEM Individual | adp of the snf | NOT APPLICABLE | 01/01/2025 |
| U.S. BANK Organization | adp of the snf | NOT APPLICABLE | 07/10/2025 |
| VALDIVIA, PEGGY Individual | adp of the snf | NOT APPLICABLE | 01/01/2025 |
| CHRISTIANSEN, KAREN Individual | corporate director | NOT APPLICABLE | 01/01/2025 |
| DETWEILER, HAROLD Individual | corporate director | NOT APPLICABLE | 01/01/2025 |
| FORREST, ANNE Individual | corporate director | NOT APPLICABLE | 01/01/2025 |
| GRANT, GERALD Individual | corporate director | NOT APPLICABLE | 01/01/2025 |
| KELLY, MICHAEL Individual | corporate director | NOT APPLICABLE | 01/01/2025 |
| LAWSON, DANIEL Individual | corporate director | NOT APPLICABLE | 01/01/2025 |
| NEARY, ANNE Individual | corporate director | NOT APPLICABLE | 01/01/2025 |
| PAQUETTE, ELLEN Individual | corporate director | NOT APPLICABLE | 01/01/2025 |
| AHERN, SUSAN Individual | corporate officer | NOT APPLICABLE | 01/01/2025 |
| CHRISTIANSEN, KAREN Individual | corporate officer | NOT APPLICABLE | 01/01/2025 |
| FOX, GLENN Individual | corporate officer | NOT APPLICABLE | 01/01/2025 |
| GRANT, GERALD Individual | corporate officer | NOT APPLICABLE | 01/01/2025 |
| GRANT, JONATHAN Individual | corporate officer | NOT APPLICABLE | 01/01/2025 |
| VALDIVIA, PEGGY Individual | corporate officer | NOT APPLICABLE | 01/01/2025 |
| ACTS ACQUISITION AND DEVELOPMENT COMPANY LLC Organization | indirect ownership interest | NOT APPLICABLE | 12/31/2022 |
| ACTS ALLIANCE MANAGEMENT LLC Organization | indirect ownership interest | NOT APPLICABLE | 12/31/2022 |
| ACTS LEGACY FOUNDATION, INC. Organization | indirect ownership interest | NOT APPLICABLE | 12/31/2022 |
| ACTS MANAGEMENT SERVICES, INC. Organization | indirect ownership interest | NOT APPLICABLE | 12/31/2022 |
| ACTS RETIREMENT-LIFE COMMUNITIES MANAGEMENT, LLC Organization | indirect ownership interest | NOT APPLICABLE | 12/31/2022 |
| ACTS RETIREMENT SERVICES, INC Organization | indirect ownership interest | NOT APPLICABLE | 12/31/2022 |
| ACTS SIGNATURE COMMUNITY SERVICES INC Organization | indirect ownership interest | NOT APPLICABLE | 12/31/2022 |
| BONITA SPRINGS RETIREMENT VILLAGE INC Organization | indirect ownership interest | NOT APPLICABLE | 11/01/2024 |
| MEASE LIFE INC Organization | indirect ownership interest | NOT APPLICABLE | 10/01/2023 |
| AHERN, SUSAN Individual | managing control - governing body | NOT APPLICABLE | 01/01/2025 |
| CHRISTIANSEN, KAREN Individual | managing control - governing body | NOT APPLICABLE | 01/01/2025 |
Showing 40 of 55 records.
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Frequently asked questions
What is Willowbrooke Court Skilled Care Center Fairhaven's rating?
Willowbrooke Court Skilled Care Center Fairhaven has 4 out of 5 stars on the CMS overall star rating. The average for Maryland nursing homes is 3.2 stars.
How many inspection citations did Willowbrooke Court Skilled Care Center Fairhaven receive?
Its most recent standard health inspection found 10 citations, compared with a Maryland average of 17. Every citation is listed on this page with its severity.
Does Willowbrooke Court Skilled Care Center Fairhaven accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Willowbrooke Court Skilled Care Center Fairhaven?
It is non profit - corporation and part of Acts Retirement-Life Communities. The ownership section on this page lists the owners and managers reported to CMS.
Where is Willowbrooke Court Skilled Care Center Fairhaven and how do I contact it?
Willowbrooke Court Skilled Care Center Fairhaven is at 7200 Third Avenue, Sykesville, MD 21784. Phone: (410) 795-8800.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.