nursing home in Towson, MD
Complete Care at Multi Medical Center LLC
7700 York Road, Towson, MD 21204 · (410) 821-5500
★★★★★5
Much above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★3
- Quality measures★★★★★5
- CMS high performer
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Complete Care at Multi Medical Center LLC at a glance
Complete Care at Multi Medical Center LLC is a 118-bed for-profit nursing home in Towson, Maryland (Baltimore County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the Maryland average of 3.2.
Residents receive about 4.1 hours of nursing care per day (1 of them from registered nurses), better than the state average of 3.9 hours.
Its most recent standard health inspection (March 2, 2026) found 12 health citations. The Maryland average is 17.
It has not received a federal fine in the past three years.
Nursing staff turnover is 36.4% per year (state average 40.2%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 118
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Complete Care
- Medicare-certified since
- June 1, 1974
- Resident/family council
- Resident
- County
- Baltimore County
- CMS Certification Number
- 215096
Ratings
| Measure | This facility | Maryland avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 3.2 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.9 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 3.2 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3.9 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 3.7 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 3.9 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Maryland avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.07 hrs | 3.87 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.97 hrs | 0.84 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 1.95 hrs | 2.12 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.70 hrs | 3.47 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 36.4% | 40.2% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 40.7% | 38.7% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Maryland avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 12 | 17 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 2 | 5 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 50 | 115.1 | 80.6 | Better |
Penalties
| Measure | This facility | Maryland avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $21,934 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Maryland avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 118 | 124 | 107 | |
| Average residents per day | 106 | 106 | 86 | |
| Occupancy | 89.7% | 84.7% | 80.9% |
Long-stay residents
| Measure | This facility | Maryland avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 3.2% | 2.4% | 3.2% | Average |
| Long-stay residents with pressure ulcers (lower is better) | 8.8% | 5.9% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 4.2% | 13.8% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0.7% | 1.5% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.9% | 0.5% | 0.8% | Average |
| Long-stay residents needing more help with daily activities (lower is better) | 10.2% | 20.4% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 17.1% | 22.2% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 10.2% | 5.4% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 71.9% | 22.8% | 12.8% | Worse |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 21.5% | 16.7% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 27.7% | 25% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 98.7% | 96.6% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 99.3% | 92.6% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Maryland avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1.4% | 1.1% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 87.5% | 80.6% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 79% | 79.1% | 82% | Average |
Inspection citations
State inspectors cited this home for 34 health deficiencies and 18 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| March 2, 2026 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | D Potential harm, isolated | Corrected March 20, 2026 |
| March 2, 2026 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | E Potential harm, pattern | Corrected March 19, 2026 |
| March 2, 2026 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected March 19, 2026 |
| March 2, 2026 Standard | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights Deficiencies · Tag F0628 | D Potential harm, isolated | Corrected March 19, 2026 |
| March 2, 2026 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected March 19, 2026 |
| March 2, 2026 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected March 19, 2026 |
| March 2, 2026 Standard | Make sure that a working call system is available in each resident's bathroom and bathing area. Environmental Deficiencies · Tag F0919 | D Potential harm, isolated | Corrected March 19, 2026 |
| March 2, 2026 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected March 19, 2026 |
| March 2, 2026 Complaint | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary Deficiencies · Tag F0803 | D Potential harm, isolated | Corrected March 19, 2026 |
| March 2, 2026 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | D Potential harm, isolated | Corrected March 19, 2026 |
| March 2, 2026 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected March 19, 2026 |
| March 2, 2026 Standard | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · Tag F0688 | D Potential harm, isolated | Corrected March 19, 2026 |
| March 2, 2026 Standard | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Tag F0732 | B No harm, pattern | Corrected March 19, 2026 |
| November 8, 2024 Fire safety | Develop and maintain an Emergency Preparedness Program (EP). Emergency Preparedness Deficiencies · Tag E0004 | F Potential harm, widespread | Corrected January 2, 2025 |
| November 8, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected January 2, 2025 |
| November 8, 2024 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected January 2, 2025 |
| November 8, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected January 2, 2025 |
| November 8, 2024 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | F Potential harm, widespread | Corrected January 2, 2025 |
| November 8, 2024 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | F Potential harm, widespread | Corrected January 2, 2025 |
| November 8, 2024 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | E Potential harm, pattern | Corrected January 2, 2025 |
| November 8, 2024 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | E Potential harm, pattern | Corrected January 2, 2025 |
| November 8, 2024 Fire safety | Install properly constructed and protected linen or trash chutes. Services Deficiencies · Tag K0541 | E Potential harm, pattern | Corrected January 2, 2025 |
| November 8, 2024 Fire safety | Meet other general requirements. Construction Deficiencies · Tag K0100 | E Potential harm, pattern | Corrected January 2, 2025 |
| November 8, 2024 Fire safety | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. Egress Deficiencies · Tag K0223 | E Potential harm, pattern | Corrected January 2, 2025 |
| November 8, 2024 Fire safety | Have stairways and smokeproof enclosures used as exits that meet safety requirements. Egress Deficiencies · Tag K0225 | D Potential harm, isolated | Corrected January 2, 2025 |
| November 8, 2024 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | D Potential harm, isolated | Corrected January 2, 2025 |
| November 8, 2024 Fire safety | Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke. Smoke Deficiencies · Tag K0362 | D Potential harm, isolated | Corrected January 2, 2025 |
| November 8, 2024 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | D Potential harm, isolated | Corrected January 2, 2025 |
| November 8, 2024 Standard | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | F Potential harm, widespread | Corrected December 20, 2024 |
| November 8, 2024 Standard | Honor the resident's right to organize and participate in resident/family groups in the facility. Resident Rights Deficiencies · Tag F0565 | D Potential harm, isolated | Corrected December 20, 2024 |
| November 8, 2024 Standard | The resident has the right to receive notices in a format and a language he or she understands. Resident Rights Deficiencies · Tag F0574 | D Potential harm, isolated | Corrected December 20, 2024 |
| November 8, 2024 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected December 20, 2024 |
| November 8, 2024 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected December 20, 2024 |
| November 8, 2024 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected December 20, 2024 |
| November 8, 2024 Standard | Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · Tag F0757 | D Potential harm, isolated | Corrected December 20, 2024 |
| November 8, 2024 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected December 20, 2024 |
| November 8, 2024 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected December 20, 2024 |
| November 8, 2024 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected December 20, 2024 |
| November 8, 2024 Standard | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. Nursing and Physician Services Deficiencies · Tag F0947 | D Potential harm, isolated | Corrected December 20, 2024 |
| August 23, 2019 Fire safety | Meet requirements for the use of electrical equipment. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0919 | D Potential harm, isolated | Corrected September 27, 2019 |
| August 23, 2019 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | D Potential harm, isolated | Corrected September 27, 2019 |
| August 23, 2019 Standard | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. Environmental Deficiencies · Tag F0925 | E Potential harm, pattern | Corrected September 20, 2019 |
| August 23, 2019 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected September 20, 2019 |
| August 23, 2019 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected September 20, 2019 |
| August 23, 2019 Standard | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. Nursing and Physician Services Deficiencies · Tag F0726 | D Potential harm, isolated | Corrected September 20, 2019 |
| August 23, 2019 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected September 20, 2019 |
| August 23, 2019 Standard | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Tag F0623 | D Potential harm, isolated | Corrected September 20, 2019 |
| August 23, 2019 Standard | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0604 | D Potential harm, isolated | Corrected September 20, 2019 |
| August 23, 2019 Standard | Keep all essential equipment working safely. Environmental Deficiencies · Tag F0908 | D Potential harm, isolated | Corrected September 20, 2019 |
| August 23, 2019 Standard | Honor the resident's right to organize and participate in resident/family groups in the facility. Resident Rights Deficiencies · Tag F0565 | D Potential harm, isolated | Corrected September 20, 2019 |
| August 23, 2019 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | D Potential harm, isolated | Corrected September 20, 2019 |
| August 23, 2019 Standard | Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · Tag F0757 | D Potential harm, isolated | Corrected September 20, 2019 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| PC MD OPCOS LLC Organization | 5% or greater direct ownership interest | 100% | 05/01/2021 |
| PC WTA OPCO HOLDCO LLC Organization | 5% or greater indirect ownership interest | — | 05/01/2021 |
| SMS 2021 TRUST Organization | 5% or greater indirect ownership interest | — | 05/01/2021 |
| WELLTOWER OP, LLC Organization | 5% or greater security interest | NOT APPLICABLE | 05/01/2023 |
| AURORA GUARDIAN HOLDCO IV CO-BORROWER, LLC Organization | adp of the snf | NOT APPLICABLE | 04/28/2023 |
| AURORA GUARDIAN HOLDCO IV, LLC Organization | adp of the snf | NOT APPLICABLE | 04/28/2023 |
| AURORA GUARDIAN HOLDCO IV MEZZ BORROWER, LLC Organization | adp of the snf | NOT APPLICABLE | 04/28/2023 |
| AURORA GUARDIAN IV REALTY, LLC Organization | adp of the snf | NOT APPLICABLE | 04/28/2023 |
| AURORA GUARDIAN PARTNERS M7 LLC Organization | adp of the snf | NOT APPLICABLE | 04/28/2023 |
| J & R FAMILY INVESTMENTS, LLC Organization | adp of the snf | NOT APPLICABLE | 04/28/2023 |
| J&R M7 FAMILY INVESTMENTS LLC Organization | adp of the snf | NOT APPLICABLE | 04/28/2023 |
| LANDAU FAMILY INVESTMENT TRUST Organization | adp of the snf | NOT APPLICABLE | 04/28/2023 |
| L FRIEDMAN 2018 FAMILY TRUST Organization | adp of the snf | NOT APPLICABLE | 04/28/2023 |
| L FRIEDMAN FAMILY HOLDINGS LLC Organization | adp of the snf | NOT APPLICABLE | 04/28/2023 |
| MANSFIELD, MELISSA Individual | adp of the snf | NOT APPLICABLE | 05/01/2021 |
| M FRIEDMAN 2018 FAMILY TRUST Organization | adp of the snf | NOT APPLICABLE | 04/28/2021 |
| ODACHOWSKI, STACIE Individual | adp of the snf | NOT APPLICABLE | 10/03/2022 |
| OGUNMUYIWA, CAROLINE Individual | adp of the snf | NOT APPLICABLE | 10/07/2024 |
| PC WTA ACQUISITION LLC Organization | adp of the snf | NOT APPLICABLE | 05/01/2021 |
| PC WTA M7 LLC Organization | adp of the snf | NOT APPLICABLE | 05/01/2021 |
| PEACE CAPITAL HOLDINGS LLC Organization | adp of the snf | NOT APPLICABLE | 05/01/2021 |
| RIZQUI, IBRAHIM Individual | adp of the snf | NOT APPLICABLE | 04/01/2023 |
| SMS 2021 TRUST Organization | adp of the snf | NOT APPLICABLE | 05/01/2021 |
| VOORHEES CENTER NJ OWNER LLC Organization | adp of the snf | NOT APPLICABLE | 04/28/2023 |
| WELLTOWER OP, LLC Organization | adp of the snf | NOT APPLICABLE | 05/01/2021 |
| STEIN, SHALOM Individual | corporate officer | NOT APPLICABLE | 05/01/2021 |
| STEIN, SHALOM Individual | indirect ownership interest | NOT APPLICABLE | 05/01/2021 |
| STEIN, SHALOM Individual | managing control - governing body | NOT APPLICABLE | 05/01/2021 |
| COX, VICKIE Individual | operational/managerial control | NOT APPLICABLE | 06/01/2021 |
| MANSFIELD, MELISSA Individual | operational/managerial control | NOT APPLICABLE | 05/01/2021 |
| ODACHOWSKI, STACIE Individual | operational/managerial control | NOT APPLICABLE | 10/03/2022 |
| RIZQUI, IBRAHIM Individual | operational/managerial control | NOT APPLICABLE | 04/01/2023 |
| SILVERBERG, NISANEL Individual | operational/managerial control | NOT APPLICABLE | 05/01/2021 |
| STEIN, SHALOM Individual | trustee of the snf | NOT APPLICABLE | 05/01/2021 |
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★★★★★3AverageTowson Rehabilitation and Healthcare Center
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★★★★★3Average- ★★★★★5Much above average
- ★★★★★4Above average
Autumn Lake Healthcare at Long Green
115 East Melrose Avenue, Baltimore, MD 21212 · 1.6 mi
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★★★★★1Much below averageAutumn Lake Healthcare at Homewood
6000 Bellona Avenue, Baltimore, MD 21212 · 1.7 mi
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- Abuse citation
★★★★★1Much below average
Frequently asked questions
What is Complete Care at Multi Medical Center LLC's rating?
Complete Care at Multi Medical Center LLC has 5 out of 5 stars on the CMS overall star rating. The average for Maryland nursing homes is 3.2 stars.
How many inspection citations did Complete Care at Multi Medical Center LLC receive?
Its most recent standard health inspection found 12 citations, compared with a Maryland average of 17. Every citation is listed on this page with its severity.
Does Complete Care at Multi Medical Center LLC accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Complete Care at Multi Medical Center LLC?
It is for profit - limited liability company and part of Complete Care. The ownership section on this page lists the owners and managers reported to CMS.
Where is Complete Care at Multi Medical Center LLC and how do I contact it?
Complete Care at Multi Medical Center LLC is at 7700 York Road, Towson, MD 21204. Phone: (410) 821-5500.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.