nursing home in Shreveport, LA
Village Health Care at the Glen
403 E. Flournoy Lucas, Shreveport, LA 71115 · (318) 213-3500
★★★★★1
Much below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★1
- Staffing★★★★★3
- Quality measures★★★★★3
- Abuse citation
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Village Health Care at the Glen at a glance
Village Health Care at the Glen is a 126-bed non-profit nursing home in Shreveport, Louisiana (Caddo County).
CMS gives it 1 out of 5 stars on its overall star rating, worse than the Louisiana average of 2.6.
Residents receive about 4.2 hours of nursing care per day (0.2 of them from registered nurses), better than the state average of 3.8 hours.
Its most recent standard health inspection (May 15, 2025) found 14 health citations. The Louisiana average is 6.4.
Federal regulators fined it 1 time in the past three years, totaling $8,278.
Nursing staff turnover is 33.6% per year (state average 47.6%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 126
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- October 8, 2001
- Continuing care retirement community
- Yes
- Resident/family council
- Resident
- County
- Caddo County
- CMS Certification Number
- 195533
Ratings
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 1 / 5 | 2.6 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 1 / 5 | 2.9 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 2.4 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 3 / 5 | 2.2 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 3 / 5 | 2.5 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 2 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.19 hrs | 3.76 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.23 hrs | 0.31 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.91 hrs | 2.27 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 3.97 hrs | 3.21 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 33.6% | 47.6% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 42.9% | 41.6% | 42.9% | Average |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 14 | 6 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 6 | 2 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 97 | 65.4 | 80.6 | Worse |
Penalties
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $8,278 | $46,795 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 126 | 122 | 107 | |
| Average residents per day | 100 | 91 | 86 | |
| Occupancy | 79.4% | 74.1% | 80.9% |
Long-stay residents
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2.4% | 3.5% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 4.5% | 5.6% | 4.6% | Average |
| Long-stay residents given antipsychotic medication (lower is better) | 18% | 22.7% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 2.2% | 2.1% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 1.3% | 1.2% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 30% | 17.8% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 35.1% | 17.9% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 3.2% | 5.2% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 1.2% | 2.3% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.2% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 23.7% | 23.2% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 12.1% | 15.8% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 88.4% | 94.9% | 95.5% | Worse |
| Long-stay residents given a pneumonia vaccine (higher is better) | 60.1% | 93.4% | 93.6% | Worse |
Short-stay residents
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1.2% | 3.1% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 52.3% | 76.3% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 82.9% | 85.9% | 82% | Average |
Inspection citations
State inspectors cited this home for 26 health deficiencies and 0 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| June 24, 2026 Complaint | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | E Potential harm, pattern | Corrected July 28, 2026 |
| June 24, 2026 Complaint | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | E Potential harm, pattern | Corrected August 5, 2026 |
| June 24, 2026 Complaint | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected July 28, 2026 |
| March 16, 2026 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | G Actual harm, isolated | Corrected January 22, 2026 |
| March 16, 2026 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected April 24, 2026 |
| March 16, 2026 Complaint | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected April 24, 2026 |
| May 15, 2025 Standard | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0605 | E Potential harm, pattern | Corrected June 23, 2025 |
| May 15, 2025 Standard | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0604 | E Potential harm, pattern | Corrected June 23, 2025 |
| May 15, 2025 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | E Potential harm, pattern | Corrected June 23, 2025 |
| May 15, 2025 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | E Potential harm, pattern | Corrected June 3, 2025 |
| May 15, 2025 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | E Potential harm, pattern | Corrected June 23, 2025 |
| May 15, 2025 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected June 23, 2025 |
| May 15, 2025 Standard | Keep all essential equipment working safely. Environmental Deficiencies · Tag F0908 | E Potential harm, pattern | Corrected June 23, 2025 |
| May 15, 2025 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected June 23, 2025 |
| February 12, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected March 27, 2025 |
| September 4, 2024 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | E Potential harm, pattern | Corrected October 4, 2024 |
| September 4, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected October 4, 2024 |
| August 6, 2024 Complaint | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. Quality of Life and Care Deficiencies · Tag F0700 | D Potential harm, isolated | Corrected September 19, 2024 |
| June 24, 2024 Complaint | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0604 | E Potential harm, pattern | Corrected August 2, 2024 |
| May 8, 2024 Complaint | Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0697 | E Potential harm, pattern | Corrected June 13, 2024 |
| April 11, 2024 Standard | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. Resident Assessment and Care Planning Deficiencies · Tag F0640 | E Potential harm, pattern | Corrected May 24, 2024 |
| April 11, 2024 Standard | Assess the resident when there is a significant change in condition Resident Assessment and Care Planning Deficiencies · Tag F0637 | E Potential harm, pattern | Corrected May 24, 2024 |
| April 11, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected May 24, 2024 |
| December 19, 2023 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected January 31, 2024 |
| May 10, 2023 Standard | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. Quality of Life and Care Deficiencies · Tag F0678 | D Potential harm, isolated | Corrected June 23, 2023 |
| May 10, 2023 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected June 23, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $8,278 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| March 16, 2026 | Fine | $8,278 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| AVENTUR, INC. Organization | 5% or greater direct ownership interest | 100% | 05/01/2026 |
| THE GLEN RETIREMENT SYSTEM Organization | 5% or greater mortgage interest | NOT APPLICABLE | 01/01/1987 |
| BOLTON, MICHAEL Individual | adp of the snf | NOT APPLICABLE | 05/01/2024 |
| BURNS, DEE Individual | adp of the snf | NOT APPLICABLE | 01/01/2024 |
| DOCKENDORF, NOREEN Individual | adp of the snf | NOT APPLICABLE | 05/01/2024 |
| FULLER, JEANNE Individual | adp of the snf | NOT APPLICABLE | 05/01/2022 |
| GREER, MICHELLE Individual | adp of the snf | NOT APPLICABLE | 10/01/2013 |
| HERNANDEZ, ROBERT Individual | adp of the snf | NOT APPLICABLE | 01/01/2015 |
| MCGOWEN, CHERYL Individual | adp of the snf | NOT APPLICABLE | 05/01/2022 |
| RICE, BARBARA Individual | adp of the snf | NOT APPLICABLE | 05/01/2024 |
| TERRY, BARBARA Individual | adp of the snf | NOT APPLICABLE | 05/01/2010 |
| THE GLEN RETIREMENT SYSTEM Organization | adp of the snf | NOT APPLICABLE | 01/01/1987 |
| WESTMORELAND, MARTI Individual | adp of the snf | NOT APPLICABLE | 05/01/2014 |
| WILLIAMS, CYNTHIA Individual | adp of the snf | NOT APPLICABLE | 05/01/2024 |
| WILLIAMS, DEBRA Individual | adp of the snf | NOT APPLICABLE | 08/18/2015 |
| WILLIAMS, JOANN Individual | adp of the snf | NOT APPLICABLE | 05/01/2023 |
| BOLTON, MICHAEL Individual | corporate director | NOT APPLICABLE | 05/01/2024 |
| DOCKENDORF, NOREEN Individual | corporate director | NOT APPLICABLE | 05/01/2024 |
| FULLER, JEANNE Individual | corporate director | NOT APPLICABLE | 05/01/2021 |
| KENNEDY, JILL Individual | corporate director | NOT APPLICABLE | 05/01/2025 |
| MCGOWEN, CHERYL Individual | corporate director | NOT APPLICABLE | 05/01/2022 |
| RICE, BARBARA Individual | corporate director | NOT APPLICABLE | 05/01/2024 |
| TERRY, BARBARA Individual | corporate director | NOT APPLICABLE | 05/01/2010 |
| WESTMORELAND, MARTI Individual | corporate director | NOT APPLICABLE | 05/01/2014 |
| WILLIAMS, CYNTHIA Individual | corporate director | NOT APPLICABLE | 05/01/2024 |
| WILLIAMS, JOANN Individual | corporate director | NOT APPLICABLE | 05/01/2023 |
| BURNS, DEE Individual | corporate officer | NOT APPLICABLE | 01/01/2024 |
| WILLIAMS, DEBRA Individual | corporate officer | NOT APPLICABLE | 08/18/2015 |
| BURNS, DEE Individual | operational/managerial control | NOT APPLICABLE | 01/01/2024 |
| WILLIAMS, DEBRA Individual | operational/managerial control | NOT APPLICABLE | 08/18/2015 |
Other nursing homes near Village Health Care at the Glen
- ★★★★★4Above average
Heritage Manor of Stratmore Nursing & Rehab Ctr
530 Stratmore Drive, Shreveport, LA 71115 · 1.8 mi
For-profit · 142 beds · Part of The Beebe Family
★★★★★4Above averageSpring Lake Skilled Nursing and Rehabilitation
8622 Line Avenue, Shreveport, LA 71106 · 2 mi
For-profit · 160 beds · Part of Priority Management
★★★★★5Much above averageGarden Park Nursing & Rehab Ctr, LLC
9111 Linwood Avenue, Shreveport, LA 71106 · 2.7 mi
For-profit · 160 beds · Part of Central Management Company
★★★★★3AverageBooker T. Washington Skilled Nursing and Rehabilit
7605 Line Avenue, Shreveport, LA 71106 · 3 mi
For-profit · 80 beds · Part of Priority Management
★★★★★2Below averagePierremont Healthcare Center
725 Mitchell Lane, Shreveport, LA 71106 · 4.1 mi
For-profit · 180 beds · Part of Nexion Health
★★★★★1Much below average
Frequently asked questions
What is Village Health Care at the Glen's rating?
Village Health Care at the Glen has 1 out of 5 stars on the CMS overall star rating. The average for Louisiana nursing homes is 2.6 stars.
How many inspection citations did Village Health Care at the Glen receive?
Its most recent standard health inspection found 14 citations, compared with a Louisiana average of 6.4. Every citation is listed on this page with its severity.
Does Village Health Care at the Glen accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Village Health Care at the Glen?
It is non profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.
Where is Village Health Care at the Glen and how do I contact it?
Village Health Care at the Glen is at 403 E. Flournoy Lucas, Shreveport, LA 71115. Phone: (318) 213-3500.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.