nursing home in Urbandale, IA
Karen Acres Care Center
3605 Elm Drive, Urbandale, IA 50322 · (515) 276-4969
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★4
- Quality measures★★★★★5
- CMS high performer
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Karen Acres Care Center at a glance
Karen Acres Care Center is a 35-bed for-profit nursing home in Urbandale, Iowa (Polk County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the Iowa average of 3.1.
Residents receive about 3.3 hours of nursing care per day (0.7 of them from registered nurses), worse than the state average of 3.8 hours.
Its most recent standard health inspection (June 11, 2025) found 3 health citations. The Iowa average is 6.5.
It has not received a federal fine in the past three years.
Nursing staff turnover is 37.5% per year (state average 44%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 35
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- June 1, 2002
- Resident/family council
- Resident
- County
- Polk County
- CMS Certification Number
- 165460
Ratings
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 3.1 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.8 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 3.7 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3.3 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 3.3 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 4 / 5 | 3.3 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.27 hrs | 3.82 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.73 hrs | 0.74 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.20 hrs | 2.52 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.04 hrs | 3.37 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 37.5% | 44% | 45.8% | Better |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 3 | 6 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 2 | 3 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 18 | 54.5 | 80.6 | Better |
Penalties
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $19,286 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 35 | 65 | 107 | |
| Average residents per day | 30 | 52 | 86 | |
| Occupancy | 86.6% | 81.5% | 80.9% |
Long-stay residents
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2.9% | 3.8% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 3.6% | 4.2% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 5.5% | 19.5% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 2.4% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 1.5% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 15.9% | 17.1% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 19% | 16.6% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 4.7% | 4.6% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 3% | 4.2% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.2% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 15.1% | 20.8% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 11.6% | 25.6% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 88% | 95.3% | 95.5% | Worse |
| Long-stay residents given a pneumonia vaccine (higher is better) | 96.2% | 94% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 2.1% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 6.1% | 73.3% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 69.9% | 84% | 82% | Worse |
Inspection citations
State inspectors cited this home for 11 health deficiencies and 9 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| June 22, 2026 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected June 23, 2026 |
| November 25, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected November 26, 2025 |
| June 11, 2025 Fire safety | Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291 | F Potential harm, widespread | Corrected June 13, 2025 |
| June 11, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected June 13, 2025 |
| June 11, 2025 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected June 12, 2025 |
| July 7, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected July 23, 2024 |
| July 7, 2024 Fire safety | Ensure that testing and maintenance of electrical equipment is performed. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0921 | F Potential harm, widespread | Corrected July 19, 2024 |
| July 7, 2024 Fire safety | Meet requirements for the installation and maintenance of electrical systems. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0911 | E Potential harm, pattern | Corrected July 19, 2024 |
| July 7, 2024 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected July 10, 2024 |
| July 7, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected July 10, 2024 |
| July 7, 2024 Standard | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary Deficiencies · Tag F0803 | E Potential harm, pattern | Corrected July 10, 2024 |
| July 7, 2024 Complaint | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected July 10, 2024 |
| July 7, 2024 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected July 10, 2024 |
| March 12, 2024 Complaint | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected March 26, 2024 |
| October 12, 2023 Fire safety | Develop and maintain an Emergency Preparedness Program (EP). Emergency Preparedness Deficiencies · Tag E0004 | F Potential harm, widespread | Corrected October 19, 2023 |
| October 12, 2023 Fire safety | Develop Emergency Preparedness policies and procedures. Emergency Preparedness Deficiencies · Tag E0013 | F Potential harm, widespread | Corrected October 25, 2023 |
| October 12, 2023 Fire safety | Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke. Smoke Deficiencies · Tag K0362 | F Potential harm, widespread | Corrected October 19, 2023 |
| October 12, 2023 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | E Potential harm, pattern | Corrected October 19, 2023 |
| October 12, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected October 25, 2023 |
| October 12, 2023 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected October 25, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| EVEN, CRYSTAL Individual | 5% or greater direct ownership interest | 50% | 07/01/2013 |
| LANGE, RANDALL Individual | 5% or greater direct ownership interest | 50% | 10/01/1998 |
| BCG HOLDINGS INC Organization | adp of the snf | NOT APPLICABLE | 10/01/2024 |
| BLUE STONE THERAPY INC Organization | adp of the snf | NOT APPLICABLE | 01/01/2024 |
| BRIGHTON CONSULTING GROUP LLC Organization | adp of the snf | NOT APPLICABLE | 10/01/2024 |
| CARESERV TECHNOLOGIES LLC Organization | adp of the snf | NOT APPLICABLE | 02/02/2018 |
| CATTAIL BCG LLC Organization | adp of the snf | NOT APPLICABLE | 10/01/2024 |
| CATTAIL INC Organization | adp of the snf | NOT APPLICABLE | 10/01/2024 |
| DENMAN CPA LLP Organization | adp of the snf | NOT APPLICABLE | 12/01/2011 |
| ECSI INC Organization | adp of the snf | NOT APPLICABLE | 10/01/2024 |
| EVEN, CRYSTAL Individual | adp of the snf | NOT APPLICABLE | 07/01/2013 |
| GRX HOLDINGS, LLC Organization | adp of the snf | NOT APPLICABLE | 08/01/2018 |
| HARNED, PAMELA Individual | adp of the snf | NOT APPLICABLE | 09/23/2025 |
| HEALTH TECHNOLOGIES, INC Organization | adp of the snf | NOT APPLICABLE | 04/01/2023 |
| IOWA HEALTH CARE ASSOCIATION Organization | adp of the snf | NOT APPLICABLE | 10/01/2024 |
| LANGE, RANDALL Individual | adp of the snf | NOT APPLICABLE | 10/01/1998 |
| OCONNER, MICHAEL Individual | adp of the snf | NOT APPLICABLE | 09/23/2025 |
| EVEN, CRYSTAL Individual | corporate officer | NOT APPLICABLE | 07/01/2013 |
| LANGE, RANDALL Individual | corporate officer | NOT APPLICABLE | 10/01/1998 |
| BOOKER, JANYIA Individual | operational/managerial control | NOT APPLICABLE | 05/20/2025 |
| DAYTON, JOHN Individual | operational/managerial control | NOT APPLICABLE | 09/17/2021 |
| HARNED, PAMELA Individual | operational/managerial control | NOT APPLICABLE | 04/20/2016 |
| MOULTON, CHRISTOPHER Individual | operational/managerial control | NOT APPLICABLE | 03/19/2015 |
| OCONNER, MICHAEL Individual | operational/managerial control | NOT APPLICABLE | 04/01/2015 |
| WALTERSDORF, MYRA Individual | operational/managerial control | NOT APPLICABLE | 10/22/2024 |
Other nursing homes near Karen Acres Care Center
Royal Oaks Nursing and Rehabilitation Center
4614 NW 84th Street, Urbandale, IA 50322 · 1.2 mi
For-profit · 115 beds · Part of Cedar View Holdings
- Special Focus candidate
★★★★★1Much below averagePine Acres Rehabilitation and Care Center
1501 Office Park Road, West Des Moines, IA 50265 · 2.5 mi
For-profit · 140 beds
- Special Focus Facility
- Abuse citation
Not rated- ★★★★★4Above average
Childserve Habilitation Center
5900 Pioneer Parkway, Johnston, IA 50131 · 2.7 mi
Non-profit · 74 beds
- CMS high performer
★★★★★5Much above averageWalnut Ridge
1703 Campus Drive, Clive, IA 50325 · 2.9 mi
For-profit · 60 beds · Part of Presbyterian Homes & Services
- CMS high performer
★★★★★5Much above averageBishop Drumm Retirement Center
5837 Winwood Drive, Johnston, IA 50131 · 3.1 mi
Non-profit · 150 beds · Part of Commonspirit Health
- Special Focus candidate
★★★★★1Much below average
Frequently asked questions
What is Karen Acres Care Center's rating?
Karen Acres Care Center has 5 out of 5 stars on the CMS overall star rating. The average for Iowa nursing homes is 3.1 stars.
How many inspection citations did Karen Acres Care Center receive?
Its most recent standard health inspection found 3 citations, compared with a Iowa average of 6.5. Every citation is listed on this page with its severity.
Does Karen Acres Care Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Karen Acres Care Center?
It is for profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.
Where is Karen Acres Care Center and how do I contact it?
Karen Acres Care Center is at 3605 Elm Drive, Urbandale, IA 50322. Phone: (515) 276-4969.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.