nursing home in Goshen, IN
Waterford Crossing
1332 Waterford Cir, Goshen, IN 46526 · (574) 534-3920
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★5
- Quality measures★★★★★5
- CMS high performer
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Waterford Crossing at a glance
Waterford Crossing is a 87-bed for-profit nursing home in Goshen, Indiana (Elkhart County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the Indiana average of 3.1.
Residents receive about 4.4 hours of nursing care per day (1.2 of them from registered nurses), better than the state average of 3.7 hours.
Its most recent standard health inspection (March 23, 2026) found 2 health citations. The Indiana average is 7.2.
It has not received a federal fine in the past three years.
Nursing staff turnover is 27.4% per year (state average 45.9%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 87
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Trilogy Health Services
- Medicare-certified since
- August 31, 2006
- Resident/family council
- Both
- County
- Elkhart County
- CMS Certification Number
- 155760
Ratings
| Measure | This facility | Indiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 3.1 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.8 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 2.5 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 4.1 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 4.3 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 3.8 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Indiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.44 hrs | 3.69 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 1.16 hrs | 0.67 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.70 hrs | 2.24 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 3.80 hrs | 3.25 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 27.4% | 45.9% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 16.7% | 40.3% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Indiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 2 | 7 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 2 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 20 | 49.2 | 80.6 | Better |
Penalties
| Measure | This facility | Indiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 0 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $8,742 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 0 | 1 | Better |
Size
| Measure | This facility | Indiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 87 | 96 | 107 | |
| Average residents per day | 73 | 73 | 86 | |
| Occupancy | 83.8% | 76.2% | 80.9% |
Long-stay residents
| Measure | This facility | Indiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2.8% | 3.9% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 2.2% | 3.6% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 10.7% | 13.6% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 1.1% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.4% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 4.7% | 11% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 4.1% | 11.9% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 1.6% | 5.5% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 12% | 25.2% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 19.6% | 23.5% | 19.5% | Average |
| Long-stay residents with new or worse incontinence (lower is better) | 28.1% | 23.3% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 95.4% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 99.1% | 93.6% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Indiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.2% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 95.4% | 79% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 100% | 81.8% | 82% | Better |
Inspection citations
State inspectors cited this home for 12 health deficiencies and 10 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| March 23, 2026 Fire safety | Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291 | F Potential harm, widespread | Corrected May 12, 2026 |
| March 23, 2026 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected May 15, 2026 |
| March 23, 2026 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected May 12, 2026 |
| March 23, 2026 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected May 12, 2026 |
| March 23, 2026 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | F Potential harm, widespread | Corrected March 30, 2026 |
| March 23, 2026 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | D Potential harm, isolated | Corrected March 30, 2026 |
| December 18, 2024 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | F Potential harm, widespread | Corrected February 6, 2025 |
| December 18, 2024 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | E Potential harm, pattern | Corrected February 6, 2025 |
| December 18, 2024 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | E Potential harm, pattern | Corrected February 6, 2025 |
| December 18, 2024 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | E Potential harm, pattern | Corrected February 4, 2025 |
| December 18, 2024 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected January 2, 2025 |
| December 18, 2024 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected January 2, 2025 |
| December 18, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected January 2, 2025 |
| December 18, 2024 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected January 2, 2025 |
| December 18, 2024 Standard | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. Resident Rights Deficiencies · Tag F0561 | D Potential harm, isolated | Corrected January 2, 2025 |
| January 29, 2024 Fire safety | Install a fire alarm system that can be heard throughout the facility. Smoke Deficiencies · Tag K0341 | E Potential harm, pattern | Corrected March 22, 2024 |
| January 29, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected March 22, 2024 |
| January 29, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected February 7, 2024 |
| January 29, 2024 Standard | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Tag F0756 | D Potential harm, isolated | Corrected February 7, 2024 |
| January 29, 2024 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected February 7, 2024 |
| January 29, 2024 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected February 7, 2024 |
| January 29, 2024 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected February 7, 2024 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| HANCOCK REGIONAL HOSPITAL Organization | 5% or greater direct ownership interest | 100% | 05/01/2015 |
| OFFERLE, ANDREW Individual | adp of the snf | NOT APPLICABLE | 04/15/2025 |
| PLANTINGA, JUDY Individual | adp of the snf | NOT APPLICABLE | 05/01/2023 |
| TRILOGY HEALTHCARE HOLDINGS INC Organization | adp of the snf | NOT APPLICABLE | 07/24/2025 |
| BARNEY, LEIGH Individual | limited partnership interest | NOT APPLICABLE | 12/01/2015 |
| DAVIS, DAVID Individual | limited partnership interest | NOT APPLICABLE | 12/31/2019 |
| LONG, STEVEN Individual | operational/managerial control | NOT APPLICABLE | 06/13/2022 |
| OFFERLE, ANDREW Individual | operational/managerial control | NOT APPLICABLE | 04/15/2025 |
| PLANTINGA, JUDY Individual | operational/managerial control | NOT APPLICABLE | 05/01/2023 |
| TRILOGY HEALTHCARE OF GOSHEN, LLC Organization | operational/managerial control | NOT APPLICABLE | 05/01/2015 |
| BOND, MARIA Individual | trustee of the snf | NOT APPLICABLE | 07/01/2021 |
| CLARK, TIMOTHY Individual | trustee of the snf | NOT APPLICABLE | 05/01/2015 |
| DAUGHERTY, JOSHUA Individual | trustee of the snf | NOT APPLICABLE | 01/01/2020 |
| FELKER, DEAN Individual | trustee of the snf | NOT APPLICABLE | 05/01/2015 |
| JOYNER, SARA Individual | trustee of the snf | NOT APPLICABLE | 01/01/2022 |
| WILLARD, LACEY Individual | trustee of the snf | NOT APPLICABLE | 07/01/2022 |
| WILSON, ROY Individual | trustee of the snf | NOT APPLICABLE | 05/15/2015 |
Other nursing homes near Waterford Crossing
Greencroft Healthcare
1225 Greencroft Dr, Goshen, IN 46527 · 1.2 mi
Non-profit · 214 beds · Part of Greencroft Communities
★★★★★2Below averageMajestic Care of Goshen
2400 College Ave, Goshen, IN 46528 · 1.8 mi
For-profit · 186 beds
- Special Focus candidate
- Abuse citation
★★★★★1Much below average- ★★★★★4Above average
Waters of Syracuse Skilled Nursing Facility, the
500 E Pickwick Dr, Syracuse, IN 46567 · 9.6 mi
For-profit · 66 beds · Part of Infinity Healthcare Consulting
★★★★★1Much below averageWaters of Wakarusa Skilled Nursing Facility, the
300 N Washington St, Wakarusa, IN 46573 · 10.8 mi
For-profit · 133 beds · Part of Infinity Healthcare Consulting
★★★★★1Much below averageElkhart Meadows
2600 Morehouse Ave, Elkhart, IN 46517 · 11.1 mi
Government · 58 beds · Part of American Senior Communities
- CMS high performer
★★★★★5Much above average
Frequently asked questions
What is Waterford Crossing's rating?
Waterford Crossing has 5 out of 5 stars on the CMS overall star rating. The average for Indiana nursing homes is 3.1 stars.
How many inspection citations did Waterford Crossing receive?
Its most recent standard health inspection found 2 citations, compared with a Indiana average of 7.2. Every citation is listed on this page with its severity.
Does Waterford Crossing accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Waterford Crossing?
It is for profit - corporation and part of Trilogy Health Services. The ownership section on this page lists the owners and managers reported to CMS.
Where is Waterford Crossing and how do I contact it?
Waterford Crossing is at 1332 Waterford Cir, Goshen, IN 46526. Phone: (574) 534-3920.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.