nursing home in Richmond, IN
Willows of Richmond
2070 Chester Blvd, Richmond, IN 47374 · (765) 962-3543
★★★★★2
Below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★2
- Quality measures★★★★★2
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Willows of Richmond at a glance
Willows of Richmond is a 87-bed government nursing home in Richmond, Indiana (Wayne County).
CMS gives it 2 out of 5 stars on its overall star rating, worse than the Indiana average of 3.1.
Residents receive about 3.2 hours of nursing care per day (0.3 of them from registered nurses), worse than the state average of 3.7 hours.
Its most recent standard health inspection (May 30, 2025) found 6 health citations. The Indiana average is 7.2.
It has not received a federal fine in the past three years.
Nursing staff turnover is 35.8% per year (state average 45.9%).
Facility details
- Type
- Nursing home
- Ownership
- Government - County
- Beds
- 87
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- January 1, 1984
- Resident/family council
- None
- County
- Wayne County
- CMS Certification Number
- 155228
Ratings
| Measure | This facility | Indiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 2 / 5 | 3.1 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.8 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 2 / 5 | 2.5 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 2 / 5 | 4.1 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 4 / 5 | 4.3 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 1 / 5 | 3.8 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | Indiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.16 hrs | 3.69 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.35 hrs | 0.67 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 1.98 hrs | 2.24 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 2.45 hrs | 3.25 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 35.8% | 45.9% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 20% | 40.3% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Indiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 6 | 7 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 2 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 45 | 49.2 | 80.6 | Better |
Penalties
| Measure | This facility | Indiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 0 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $8,742 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 0 | 1 | Better |
Size
| Measure | This facility | Indiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 87 | 96 | 107 | |
| Average residents per day | 62 | 73 | 86 | |
| Occupancy | 71.6% | 76.2% | 80.9% |
Long-stay residents
| Measure | This facility | Indiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 3% | 3.9% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 2.6% | 3.6% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 27.3% | 13.6% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 1.1% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.4% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 44.2% | 11% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 21.8% | 11.9% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 3.4% | 5.5% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 87.6% | 25.2% | 12.8% | Worse |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 19.1% | 23.5% | 19.5% | Average |
| Long-stay residents with new or worse incontinence (lower is better) | 30.1% | 23.3% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 95.4% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 93.6% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Indiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.2% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 93% | 79% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 100% | 81.8% | 82% | Better |
Inspection citations
State inspectors cited this home for 21 health deficiencies and 14 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| October 15, 2025 Complaint | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · Tag F0585 | D Potential harm, isolated | Corrected November 21, 2025 |
| May 30, 2025 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | F Potential harm, widespread | Corrected July 15, 2025 |
| May 30, 2025 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | E Potential harm, pattern | Corrected July 15, 2025 |
| May 30, 2025 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | E Potential harm, pattern | Corrected July 15, 2025 |
| May 30, 2025 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected July 15, 2025 |
| May 30, 2025 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | E Potential harm, pattern | Corrected July 15, 2025 |
| May 30, 2025 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | D Potential harm, isolated | Corrected July 15, 2025 |
| May 30, 2025 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | D Potential harm, isolated | Corrected July 15, 2025 |
| May 30, 2025 Standard | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · Tag F0921 | F Potential harm, widespread | Corrected June 11, 2025 |
| May 30, 2025 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected June 12, 2025 |
| May 30, 2025 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected June 12, 2025 |
| May 30, 2025 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected June 12, 2025 |
| May 30, 2025 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected June 12, 2025 |
| January 3, 2025 Complaint | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected January 17, 2025 |
| June 18, 2024 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected July 1, 2024 |
| April 19, 2024 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | E Potential harm, pattern | Corrected May 1, 2024 |
| April 19, 2024 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | E Potential harm, pattern | Corrected May 1, 2024 |
| April 19, 2024 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | E Potential harm, pattern | Corrected May 8, 2024 |
| April 19, 2024 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected May 8, 2024 |
| April 19, 2024 Standard | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. Resident Assessment and Care Planning Deficiencies · Tag F0640 | D Potential harm, isolated | Corrected May 8, 2024 |
| April 19, 2024 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected May 8, 2024 |
| April 19, 2024 Standard | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · Tag F0688 | D Potential harm, isolated | Corrected May 8, 2024 |
| January 18, 2024 Complaint | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected January 29, 2024 |
| January 18, 2024 Complaint | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. Environmental Deficiencies · Tag F0925 | F Potential harm, widespread | Corrected January 29, 2024 |
| January 18, 2024 Complaint | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | D Potential harm, isolated | Corrected January 29, 2024 |
| January 18, 2024 Complaint | Dispose of garbage and refuse properly. Nutrition and Dietary Deficiencies · Tag F0814 | D Potential harm, isolated | Corrected January 29, 2024 |
| March 17, 2023 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | F Potential harm, widespread | Corrected June 7, 2023 |
| March 17, 2023 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | E Potential harm, pattern | Corrected June 7, 2023 |
| March 17, 2023 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | E Potential harm, pattern | Corrected June 7, 2023 |
| March 17, 2023 Fire safety | Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected. Smoke Deficiencies · Tag K0361 | E Potential harm, pattern | Corrected June 7, 2023 |
| March 17, 2023 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected June 27, 2023 |
| March 17, 2023 Standard | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Tag F0756 | D Potential harm, isolated | Corrected March 21, 2023 |
| March 17, 2023 Standard | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Tag F0732 | D Potential harm, isolated | Corrected March 21, 2023 |
| March 17, 2023 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected March 21, 2023 |
| March 17, 2023 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected March 21, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| HENRY COUNTY MEMORIAL HOSPITAL Organization | 5% or greater direct ownership interest | 100% | 01/01/2012 |
| FRANKEL, ISRAEL Individual | adp of the snf | NOT APPLICABLE | 01/13/2025 |
| GOODWIN, MERRY Individual | adp of the snf | NOT APPLICABLE | 09/03/2018 |
| REIS, JAMES Individual | adp of the snf | NOT APPLICABLE | 07/31/2023 |
| RICHMOND IN OPERATING COMPANY, LLC Organization | adp of the snf | NOT APPLICABLE | 01/13/2025 |
| DYNES, SHELDON Individual | corporate director | NOT APPLICABLE | 01/01/2012 |
| PIDGEON, JOHN Individual | corporate director | NOT APPLICABLE | 01/01/2012 |
| SHORE, MARION Individual | corporate director | NOT APPLICABLE | 01/01/2012 |
| WARE, DEBORAH Individual | corporate director | NOT APPLICABLE | 08/27/2021 |
| RING, BRIAN Individual | corporate officer | NOT APPLICABLE | 08/01/2022 |
| FRANKEL, ISRAEL Individual | operational/managerial control | NOT APPLICABLE | 01/08/2025 |
| GOODWIN, MERRY Individual | operational/managerial control | NOT APPLICABLE | 09/03/2018 |
| REIS, JAMES Individual | operational/managerial control | NOT APPLICABLE | 07/01/2023 |
| RICHMOND IN OPERATING COMPANY, LLC Organization | operational/managerial control | NOT APPLICABLE | 07/01/2023 |
Other nursing homes near Willows of Richmond
Rosebud Village
2050 Chester Blvd, Richmond, IN 47374 · under 1 mi
Government · 110 beds · Part of American Senior Communities
★★★★★3AverageSprings of Richmond, the
400 Industries Road, Richmond, IN 47374 · under 1 mi
For-profit · 70 beds · Part of Trilogy Health Services
★★★★★3AverageBrickyard Healthcare - Richmond Care Center
1042 Oak Dr, Richmond, IN 47374 · 2.7 mi
For-profit · 87 beds · Part of Brickyard Healthcare
- Abuse citation
★★★★★1Much below averageForest Park Health Campus
2401 South L St, Richmond, IN 47374 · 3.4 mi
For-profit · 70 beds · Part of Trilogy Health Services
★★★★★3AverageArbor Trace Health & Living Community
3701 Hodgin Rd, Richmond, IN 47374 · 3.8 mi
For-profit · 101 beds · Part of Cardon & Associates
★★★★★5Much above averageBrickyard Healthcare - Golden Rule Care Center
2330 Straight Line Pike, Richmond, IN 47374 · 4.4 mi
For-profit · 170 beds · Part of Brickyard Healthcare
- Abuse citation
★★★★★1Much below average
Frequently asked questions
What is Willows of Richmond's rating?
Willows of Richmond has 2 out of 5 stars on the CMS overall star rating. The average for Indiana nursing homes is 3.1 stars.
How many inspection citations did Willows of Richmond receive?
Its most recent standard health inspection found 6 citations, compared with a Indiana average of 7.2. Every citation is listed on this page with its severity.
Does Willows of Richmond accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Willows of Richmond?
It is government - county. The ownership section on this page lists the owners and managers reported to CMS.
Where is Willows of Richmond and how do I contact it?
Willows of Richmond is at 2070 Chester Blvd, Richmond, IN 47374. Phone: (765) 962-3543.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.