nursing home in Chicago, IL
Norwood Crossing
6016 North Nina Avenue, Chicago, IL 60631 · (773) 631-4856
★★★★★2
Below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★4
- Quality measures★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Norwood Crossing at a glance
Norwood Crossing is a 131-bed non-profit nursing home in Chicago, Illinois (Cook County).
CMS gives it 2 out of 5 stars on its overall star rating, worse than the Illinois average of 2.5.
Residents receive about 4.2 hours of nursing care per day (1.4 of them from registered nurses), better than the state average of 3.4 hours.
Its most recent standard health inspection (July 25, 2025) found 16 health citations. The Illinois average is 12.5.
Federal regulators fined it 2 times in the past three years, totaling $40,474.
Nursing staff turnover is 56.7% per year (state average 44.5%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 131
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- September 15, 1998
- Resident/family council
- Resident
- County
- Cook County
- CMS Certification Number
- 145974
Ratings
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 2 / 5 | 2.5 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.7 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 2.1 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 3 / 5 | 3 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 3 / 5 | 3.4 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 2.5 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.16 hrs | 3.45 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 1.40 hrs | 0.72 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.51 hrs | 2.09 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 3.91 hrs | 3.07 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 56.7% | 44.5% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 46.3% | 41.8% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 16 | 12 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 9 | 5 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 126 | 143 | 80.6 | Worse |
Penalties
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 2 | 2 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $40,474 | $111,013 | $30,972 | Worse |
| All federal penalties in the past 3 years (lower is better) | 4 | 3 | 1 | Worse |
Size
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 131 | 128 | 107 | |
| Average residents per day | 108 | 95 | 86 | |
| Occupancy | 82.7% | 75% | 80.9% |
Long-stay residents
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 3% | 3.1% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 7% | 4.8% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 26% | 21.7% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 1.7% | 1.5% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 1.2% | 0.9% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 13.8% | 13.4% | 13.9% | Average |
| Long-stay residents whose walking worsened (lower is better) | 7.4% | 14.3% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 4.7% | 6.3% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 1.5% | 54.2% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 17.6% | 18.3% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 35.4% | 20.6% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 91.8% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 99.2% | 90.3% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1.3% | 2.2% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 87.7% | 63.1% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 78.5% | 69.7% | 82% | Average |
Inspection citations
State inspectors cited this home for 37 health deficiencies and 0 fire safety deficiencies in the inspection records CMS currently publishes. 3 citations involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| July 28, 2026 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | F Potential harm, widespread | Deficient, Provider has no plan of correction |
| July 28, 2026 Complaint | Let each resident or the resident's legal representative access or purchase copies of all the resident's records. Resident Rights Deficiencies · Tag F0573 | D Potential harm, isolated | Deficient, Provider has no plan of correction |
| July 8, 2026 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected July 30, 2026 |
| July 8, 2026 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected August 14, 2026 |
| May 2, 2026 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected June 19, 2026 |
| May 2, 2026 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected June 19, 2026 |
| May 2, 2026 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected June 19, 2026 |
| April 2, 2026 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected April 16, 2026 |
| April 2, 2026 Complaint | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. Environmental Deficiencies · Tag F0925 | F Potential harm, widespread | Corrected April 16, 2026 |
| July 25, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected August 15, 2025 |
| July 25, 2025 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected August 15, 2025 |
| July 25, 2025 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | E Potential harm, pattern | Corrected August 15, 2025 |
| July 25, 2025 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | E Potential harm, pattern | Corrected August 15, 2025 |
| July 25, 2025 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected August 15, 2025 |
| July 25, 2025 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected August 15, 2025 |
| July 25, 2025 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected August 15, 2025 |
| February 26, 2025 Complaint | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected February 27, 2025 |
| February 20, 2025 Complaint | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected February 24, 2025 |
| February 20, 2025 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected February 24, 2025 |
| February 20, 2025 Complaint | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected February 24, 2025 |
| January 26, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected February 11, 2025 |
| June 14, 2024 Standard | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | G Actual harm, isolated | Corrected July 5, 2024 |
| June 14, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected July 5, 2024 |
| June 14, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | F Potential harm, widespread | Corrected July 5, 2024 |
| June 14, 2024 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | E Potential harm, pattern | Corrected July 5, 2024 |
| June 14, 2024 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected July 5, 2024 |
| June 14, 2024 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | E Potential harm, pattern | Corrected July 5, 2024 |
| June 14, 2024 Standard | Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Tag F0554 | D Potential harm, isolated | Corrected July 5, 2024 |
| June 14, 2024 Standard | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · Tag F0688 | D Potential harm, isolated | Corrected July 5, 2024 |
| June 14, 2024 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected July 5, 2024 |
| June 14, 2024 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected July 5, 2024 |
| August 11, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected August 21, 2023 |
| August 11, 2023 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | E Potential harm, pattern | Corrected August 21, 2023 |
| August 11, 2023 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected August 21, 2023 |
| August 11, 2023 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected August 21, 2023 |
| August 11, 2023 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected August 21, 2023 |
| August 11, 2023 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected August 21, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 4 federal penalties in the past three years, including $40,474 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| April 2, 2026 | Payment Denial | 52 days from April 28, 2026 |
| January 26, 2025 | Payment Denial | 9 days from February 18, 2025 |
| January 26, 2025 | Fine | $12,628 |
| June 14, 2024 | Fine | $27,846 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| D'SOUZA, GODWIN Individual | adp of the snf | NOT APPLICABLE | 03/01/2019 |
| MATHENY, CYNTHIA Individual | adp of the snf | NOT APPLICABLE | 10/01/2025 |
| NORWOOD LIFE CARE SOCIETY Organization | adp of the snf | NOT APPLICABLE | 05/01/2006 |
| OAKDALE SENIORS ALLIANCE LLC Organization | adp of the snf | NOT APPLICABLE | 02/25/2026 |
| TAYLOR, RICHARD Individual | adp of the snf | NOT APPLICABLE | 01/26/2026 |
| BENJAMIN, FRED Individual | corporate director | NOT APPLICABLE | 11/01/2025 |
| BRAME, RICHARD Individual | corporate director | NOT APPLICABLE | 11/01/2025 |
| RAPOSO, MANUEL Individual | corporate director | NOT APPLICABLE | 11/01/2025 |
| NORWOOD LIFE CARE SOCIETY Organization | direct ownership interest | NOT APPLICABLE | 05/01/2006 |
| D'SOUZA, GODWIN Individual | operational/managerial control | NOT APPLICABLE | 03/01/2019 |
| MATHENY, CYNTHIA Individual | operational/managerial control | NOT APPLICABLE | 10/01/2025 |
| OAKDALE SENIORS ALLIANCE LLC Organization | operational/managerial control | NOT APPLICABLE | 10/01/2025 |
| TAYLOR, RICHARD Individual | operational/managerial control | NOT APPLICABLE | 01/26/2026 |
Other nursing homes near Norwood Crossing
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★★★★★4Above averageAscension Resurrection Life
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★★★★★3AverageCelebrate Senior Living Niles
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★★★★★4Above averageCitadel at Saint Benedict
6930 West Touhy Avenue, Niles, IL 60714 · 1.5 mi
For-profit · 99 beds · Part of Citadel Healthcare
★★★★★4Above averageElevate Care North Branch
6840 West Touhy Avenue, Niles, IL 60714 · 1.5 mi
For-profit · 212 beds · Part of Elevate Care
★★★★★2Below averageAperion Care Niles
6601 West Touhy Avenue, Niles, IL 60714 · 1.6 mi
For-profit · 99 beds · Part of Aperion Care
★★★★★5Much above average
Frequently asked questions
What is Norwood Crossing's rating?
Norwood Crossing has 2 out of 5 stars on the CMS overall star rating. The average for Illinois nursing homes is 2.5 stars.
How many inspection citations did Norwood Crossing receive?
Its most recent standard health inspection found 16 citations, compared with a Illinois average of 12.5. Every citation is listed on this page with its severity.
Does Norwood Crossing accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Norwood Crossing?
It is non profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.
Where is Norwood Crossing and how do I contact it?
Norwood Crossing is at 6016 North Nina Avenue, Chicago, IL 60631. Phone: (773) 631-4856.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.