nursing home in Wilmette, IL
Citadel Care Center-Wilmette
432 Poplar Drive, Wilmette, IL 60091 · (847) 216-5000
CMS overall star rating
- Health inspections★★★★★5
- Staffing★★★★★3
- Quality measures★★★★★5
- CMS high performer
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Citadel Care Center-Wilmette at a glance
Citadel Care Center-Wilmette is a 80-bed for-profit nursing home in Wilmette, Illinois (Cook County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the Illinois average of 2.5.
Residents receive about 3.6 hours of nursing care per day (0.8 of them from registered nurses), close to the state average of 3.4 hours.
Its most recent standard health inspection (April 9, 2026) found 1 health citation. The Illinois average is 12.5.
It has not received a federal fine in the past three years.
Nursing staff turnover is 26.8% per year (state average 44.5%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 80
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Citadel Healthcare
- Medicare-certified since
- April 15, 1997
- Resident/family council
- Resident
- County
- Cook County
- CMS Certification Number
- 145932
Ratings
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 2.5 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 5 / 5 | 2.7 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 2.1 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 4 / 5 | 3.4 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 2.5 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.62 hrs | 3.45 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.81 hrs | 0.72 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.11 hrs | 2.09 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.22 hrs | 3.07 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 26.8% | 44.5% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 27.3% | 41.8% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 1 | 12 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 5 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 6 | 143 | 80.6 | Better |
Penalties
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 2 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $111,013 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 3 | 1 | Better |
Size
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 80 | 128 | 107 | |
| Average residents per day | 59 | 95 | 86 | |
| Occupancy | 74.2% | 75% | 80.9% |
Long-stay residents
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1.3% | 3.1% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 0.5% | 4.8% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 34.7% | 21.7% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 1.5% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.9% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 5.3% | 13.4% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 4.3% | 14.3% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 1.4% | 6.3% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 96.5% | 54.2% | 12.8% | Worse |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 13.1% | 18.3% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 29.3% | 20.6% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 92.7% | 91.8% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 90.3% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.3% | 2.2% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 77% | 63.1% | 79.8% | Average |
| Short-stay residents given a pneumonia vaccine (higher is better) | 98.5% | 69.7% | 82% | Better |
Inspection citations
State inspectors cited this home for 4 health deficiencies and 18 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| April 9, 2026 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected April 17, 2026 |
| February 20, 2025 Fire safety | Conduct testing and exercise requirements. Emergency Preparedness Deficiencies · Tag E0039 | F Potential harm, widespread | Corrected March 6, 2025 |
| February 20, 2025 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | F Potential harm, widespread | Corrected March 4, 2025 |
| February 20, 2025 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | E Potential harm, pattern | Corrected March 5, 2025 |
| February 20, 2025 Fire safety | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. Egress Deficiencies · Tag K0223 | E Potential harm, pattern | Corrected March 5, 2025 |
| February 20, 2025 Fire safety | Have properly located and lighted "Exit" signs. Egress Deficiencies · Tag K0293 | E Potential harm, pattern | Corrected March 12, 2025 |
| February 20, 2025 Fire safety | Have an enclosure around a vertical opening shaft. Smoke Deficiencies · Tag K0311 | E Potential harm, pattern | Corrected March 5, 2025 |
| February 20, 2025 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | E Potential harm, pattern | Corrected March 5, 2025 |
| February 20, 2025 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | E Potential harm, pattern | Corrected March 4, 2025 |
| February 20, 2025 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | D Potential harm, isolated | Corrected March 4, 2025 |
| April 25, 2024 Fire safety | Have elevators that firefighters can control in the event of a fire. Services Deficiencies · Tag K0531 | F Potential harm, widespread | Corrected May 17, 2024 |
| April 25, 2024 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | E Potential harm, pattern | Corrected May 17, 2024 |
| April 25, 2024 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected May 17, 2024 |
| April 25, 2024 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | D Potential harm, isolated | Corrected May 17, 2024 |
| December 11, 2023 Complaint | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected December 18, 2023 |
| December 11, 2023 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected December 18, 2023 |
| April 14, 2023 Fire safety | Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291 | F Potential harm, widespread | Corrected April 26, 2023 |
| April 14, 2023 Fire safety | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. Egress Deficiencies · Tag K0223 | E Potential harm, pattern | Corrected April 26, 2023 |
| April 14, 2023 Fire safety | Have exits that are accessible at all times. Egress Deficiencies · Tag K0271 | E Potential harm, pattern | Corrected April 26, 2023 |
| April 14, 2023 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | E Potential harm, pattern | Corrected April 26, 2023 |
| April 14, 2023 Fire safety | Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected. Smoke Deficiencies · Tag K0361 | E Potential harm, pattern | Corrected April 26, 2023 |
| April 14, 2023 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected April 26, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| GRAF, MARCELLA Individual | adp of the snf | NOT APPLICABLE | 01/24/2022 |
| OLUGBERMIGA, ADETOLA Individual | adp of the snf | NOT APPLICABLE | 10/01/2024 |
| ROBIN, JASON Individual | adp of the snf | NOT APPLICABLE | 05/01/2024 |
| GRAF, MARCELLA Individual | direct ownership interest | NOT APPLICABLE | 12/15/2023 |
| GROSS, SHOSHANA Individual | direct ownership interest | NOT APPLICABLE | 12/15/2023 |
| KOHEN, YAKOV Individual | direct ownership interest | NOT APPLICABLE | 12/15/2023 |
| KROLL, GABRIEL Individual | direct ownership interest | NOT APPLICABLE | 12/15/2023 |
| NAGEL, STEVEN Individual | direct ownership interest | NOT APPLICABLE | 12/15/2023 |
| OLLMAN, JONATHAN Individual | direct ownership interest | NOT APPLICABLE | 12/15/2023 |
| PROCTOR, KATHERINE Individual | direct ownership interest | NOT APPLICABLE | 12/15/2023 |
| RIPSTEIN, KENNETH Individual | direct ownership interest | NOT APPLICABLE | 12/15/2023 |
| TELLER, ILANA Individual | direct ownership interest | NOT APPLICABLE | 12/15/2023 |
| BERGER, MENACHEM Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 04/07/2025 |
| ISRAEL, BENJAMIN Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 04/07/2025 |
| STERN, TODD Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 04/07/2025 |
| AARON, JONATHAN Individual | operational/managerial control | NOT APPLICABLE | 12/15/2023 |
| GRAF, MARCELLA Individual | operational/managerial control | NOT APPLICABLE | 01/24/2022 |
| OLUGBERMIGA, ADETOLA Individual | operational/managerial control | NOT APPLICABLE | 10/01/2024 |
| ROBIN, JASON Individual | operational/managerial control | NOT APPLICABLE | 05/01/2024 |
Other nursing homes near Citadel Care Center-Wilmette
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2323 McDaniel Ave, Evanston, IL 60201 · under 1 mi
Non-profit · 34 beds · Part of Covenant Living
- Abuse citation
★★★★★2Below average- ★★★★★5Much above average
Alden Estates of Evanston
2520 Gross Point Road, Evanston, IL 60201 · 1.5 mi
For-profit · 99 beds · Part of The Alden Network
- CMS high performer
★★★★★5Much above averagePearl of Evanston,the
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★★★★★5Much above averageWarren Barr Lieberman
9700 Gross Point Road, Skokie, IL 60076 · 2 mi
For-profit · 240 beds · Part of Legacy Healthcare
★★★★★4Above averageAlden Estates of Skokie
4626 Old Orchard Road, Skokie, IL 60076 · 2.1 mi
For-profit · 56 beds · Part of The Alden Network
- CMS high performer
★★★★★5Much above average
Frequently asked questions
What is Citadel Care Center-Wilmette's rating?
Citadel Care Center-Wilmette has 5 out of 5 stars on the CMS overall star rating. The average for Illinois nursing homes is 2.5 stars.
How many inspection citations did Citadel Care Center-Wilmette receive?
Its most recent standard health inspection found 1 citation, compared with a Illinois average of 12.5. Every citation is listed on this page with its severity.
Does Citadel Care Center-Wilmette accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Citadel Care Center-Wilmette?
It is for profit - limited liability company and part of Citadel Healthcare. The ownership section on this page lists the owners and managers reported to CMS.
Where is Citadel Care Center-Wilmette and how do I contact it?
Citadel Care Center-Wilmette is at 432 Poplar Drive, Wilmette, IL 60091. Phone: (847) 216-5000.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.