nursing home in Normal, IL
Arc at Normal
509 North Adelaide, Normal, IL 61761 · (309) 452-7468
★★★★★1
Much below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★1
- Quality measures★★★★★2
- Abuse citation
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Arc at Normal at a glance
Arc at Normal is a 141-bed for-profit nursing home in Normal, Illinois (Mc Lean County).
CMS gives it 1 out of 5 stars on its overall star rating, worse than the Illinois average of 2.5.
Residents receive about 2.8 hours of nursing care per day (0.5 of them from registered nurses), worse than the state average of 3.4 hours.
Its most recent standard health inspection (February 21, 2025) found 24 health citations. The Illinois average is 12.5.
Federal regulators fined it 2 times in the past three years, totaling $62,192.
Nursing staff turnover is 40% per year (state average 44.5%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 141
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Arcadia Care
- Medicare-certified since
- August 1, 1992
- Resident/family council
- Resident
- County
- Mc Lean County
- CMS Certification Number
- 145732
Ratings
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 1 / 5 | 2.5 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.7 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 1 / 5 | 2.1 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 2 / 5 | 3 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 3 / 5 | 3.4 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 2 / 5 | 2.5 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 2.81 hrs | 3.45 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.54 hrs | 0.72 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 1.77 hrs | 2.09 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 2.68 hrs | 3.07 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 40% | 44.5% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 30.8% | 41.8% | 42.9% | Better |
Inspections
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 24 | 12 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 19 | 5 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 185 | 143 | 80.6 | Worse |
Penalties
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 2 | 2 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $62,192 | $111,013 | $30,972 | Worse |
| All federal penalties in the past 3 years (lower is better) | 4 | 3 | 1 | Worse |
Size
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 141 | 128 | 107 | |
| Average residents per day | 114 | 95 | 86 | |
| Occupancy | 80.8% | 75% | 80.9% |
Long-stay residents
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 3.4% | 3.1% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 1.3% | 4.8% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 17.7% | 21.7% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 2.5% | 1.5% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.7% | 0.9% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 23.4% | 13.4% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 16.4% | 14.3% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 14% | 6.3% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 75.5% | 54.2% | 12.8% | Worse |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 16.6% | 18.3% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 28.1% | 20.6% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 99% | 91.8% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 94.6% | 90.3% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 2.2% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 81.9% | 63.1% | 79.8% | Average |
| Short-stay residents given a pneumonia vaccine (higher is better) | 64% | 69.7% | 82% | Worse |
Inspection citations
State inspectors cited this home for 65 health deficiencies and 11 fire safety deficiencies in the inspection records CMS currently publishes. 9 citations involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| July 13, 2026 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected July 14, 2026 |
| July 13, 2026 Complaint | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | D Potential harm, isolated | Corrected July 14, 2026 |
| June 22, 2026 Complaint | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | G Actual harm, isolated | Corrected June 23, 2026 |
| June 22, 2026 Complaint | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected June 23, 2026 |
| June 11, 2026 Complaint | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | D Potential harm, isolated | Corrected June 26, 2026 |
| May 14, 2026 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected May 19, 2026 |
| March 30, 2026 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | E Potential harm, pattern | Corrected April 13, 2026 |
| February 5, 2026 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | E Potential harm, pattern | Corrected February 23, 2026 |
| February 5, 2026 Complaint | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected February 23, 2026 |
| February 5, 2026 Complaint | Protect each resident from the wrongful use of the resident's belongings or money. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0602 | D Potential harm, isolated | Corrected February 23, 2026 |
| February 5, 2026 Complaint | Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0697 | D Potential harm, isolated | Corrected February 23, 2026 |
| February 5, 2026 Complaint | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected February 23, 2026 |
| December 9, 2025 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected December 19, 2025 |
| September 21, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected September 29, 2025 |
| September 21, 2025 Complaint | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected September 29, 2025 |
| September 5, 2025 Complaint | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | E Potential harm, pattern | Corrected September 12, 2025 |
| September 5, 2025 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | E Potential harm, pattern | Corrected September 14, 2025 |
| September 5, 2025 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | E Potential harm, pattern | Corrected September 12, 2025 |
| June 25, 2025 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected June 26, 2025 |
| June 13, 2025 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | G Actual harm, isolated | Corrected June 14, 2025 |
| June 13, 2025 Complaint | Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0697 | G Actual harm, isolated | Corrected June 14, 2025 |
| May 27, 2025 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected June 3, 2025 |
| May 27, 2025 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected June 3, 2025 |
| May 20, 2025 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | G Actual harm, isolated | Corrected May 23, 2025 |
| May 20, 2025 Complaint | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected June 2, 2025 |
| May 12, 2025 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected May 15, 2025 |
| February 21, 2025 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected April 3, 2025 |
| February 21, 2025 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected March 31, 2025 |
| February 21, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected March 18, 2025 |
| February 21, 2025 Fire safety | Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Tag K0355 | F Potential harm, widespread | Corrected February 25, 2025 |
| February 21, 2025 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | F Potential harm, widespread | Corrected March 18, 2025 |
| February 21, 2025 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | F Potential harm, widespread | Corrected March 12, 2025 |
| February 21, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected March 10, 2025 |
| February 21, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected February 25, 2025 |
| February 21, 2025 Standard | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. Nutrition and Dietary Deficiencies · Tag F0801 | F Potential harm, widespread | Corrected March 12, 2025 |
| February 21, 2025 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected March 7, 2025 |
| February 21, 2025 Standard | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. Quality of Life and Care Deficiencies · Tag F0700 | E Potential harm, pattern | Corrected February 24, 2025 |
| February 21, 2025 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected March 10, 2025 |
| December 12, 2024 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected December 13, 2024 |
| June 27, 2024 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | G Actual harm, isolated | Corrected July 8, 2024 |
| June 27, 2024 Complaint | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. Quality of Life and Care Deficiencies · Tag F0740 | D Potential harm, isolated | Corrected July 8, 2024 |
| April 30, 2024 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected May 6, 2024 |
| February 1, 2024 Complaint | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected February 8, 2024 |
| January 25, 2024 Fire safety | Conduct testing and exercise requirements. Emergency Preparedness Deficiencies · Tag E0039 | F Potential harm, widespread | Corrected January 30, 2024 |
| January 25, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected March 5, 2024 |
| January 25, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected February 9, 2024 |
| January 25, 2024 Fire safety | Follow proper procedures when the fire alarm was out of service for more than 4 hours. Smoke Deficiencies · Tag K0346 | C No harm, widespread | Corrected January 30, 2024 |
| January 25, 2024 Fire safety | Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours. Smoke Deficiencies · Tag K0354 | C No harm, widespread | Corrected January 30, 2024 |
| January 25, 2024 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | E Potential harm, pattern | Corrected January 30, 2024 |
| January 25, 2024 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected January 30, 2024 |
| January 25, 2024 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected January 30, 2024 |
| January 25, 2024 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected January 30, 2024 |
| January 25, 2024 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected January 30, 2024 |
| January 25, 2024 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected January 30, 2024 |
| January 25, 2024 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected January 30, 2024 |
| November 11, 2023 Complaint | Provide for the safe, appropriate administration of IV fluids for a resident when needed. Quality of Life and Care Deficiencies · Tag F0694 | G Actual harm, isolated | Corrected November 16, 2023 |
| November 11, 2023 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected November 16, 2023 |
| November 11, 2023 Complaint | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected November 16, 2023 |
| November 11, 2023 Complaint | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · Tag F0725 | D Potential harm, isolated | Corrected November 16, 2023 |
| December 15, 2022 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected January 18, 2023 |
| December 15, 2022 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | G Actual harm, isolated | Corrected January 18, 2023 |
| December 15, 2022 Standard | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly Administration Deficiencies · Tag F0868 | F Potential harm, widespread | Corrected January 18, 2023 |
| December 15, 2022 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected January 18, 2023 |
| December 15, 2022 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | E Potential harm, pattern | Corrected February 3, 2023 |
| December 15, 2022 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | E Potential harm, pattern | Corrected January 18, 2023 |
| December 15, 2022 Standard | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | E Potential harm, pattern | Corrected February 3, 2023 |
| December 15, 2022 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | E Potential harm, pattern | Corrected January 18, 2023 |
| December 15, 2022 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | D Potential harm, isolated | Corrected January 18, 2023 |
| December 15, 2022 Standard | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · Tag F0688 | D Potential harm, isolated | Corrected February 3, 2023 |
| December 15, 2022 Standard | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. Nutrition and Dietary Deficiencies · Tag F0802 | D Potential harm, isolated | Corrected January 18, 2023 |
| December 15, 2022 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected January 18, 2023 |
| December 15, 2022 Standard | Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. Administration Deficiencies · Tag F0847 | D Potential harm, isolated | Corrected January 18, 2023 |
| December 15, 2022 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected February 3, 2023 |
| December 15, 2022 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected February 3, 2023 |
| December 15, 2022 Standard | Protect each resident from the wrongful use of the resident's belongings or money. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0602 | D Potential harm, isolated | Corrected January 18, 2023 |
| December 15, 2022 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected February 3, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 4 federal penalties in the past three years, including $62,192 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| May 12, 2025 | Payment Denial | 12 days from June 14, 2025 |
| February 21, 2025 | Payment Denial | 10 days from March 21, 2025 |
| February 21, 2025 | Fine | $51,701 |
| November 11, 2023 | Fine | $10,491 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| 509 N ADELAIDE ST, LLC Organization | adp of the snf | NOT APPLICABLE | 04/03/2025 |
| APERION CARE EXEC HOLDINGS LLC Organization | adp of the snf | NOT APPLICABLE | 07/01/2023 |
| ARCADIA CARE MANAGEMENT LLC Organization | adp of the snf | NOT APPLICABLE | 04/03/2025 |
| CHRISTENSEN, KAREN Individual | adp of the snf | NOT APPLICABLE | 07/01/2023 |
| CURIS SERVICES LLC Organization | adp of the snf | NOT APPLICABLE | 07/01/2023 |
| DAVID A BERKOWITZ DELTA TRUST Organization | adp of the snf | NOT APPLICABLE | 07/01/2023 |
| DAVID A. BERKOWITZ REVOCABLE TRUST Organization | adp of the snf | NOT APPLICABLE | 07/01/2023 |
| DECLARATION OF TRUST OF YOSEF MEYSTEL Organization | adp of the snf | NOT APPLICABLE | 07/01/2023 |
| HOUSTON, BRANDON Individual | adp of the snf | NOT APPLICABLE | 07/01/2023 |
| LAU, DANIEL Individual | adp of the snf | NOT APPLICABLE | 07/01/2023 |
| MCCLURE, MICHELLE Individual | adp of the snf | NOT APPLICABLE | 07/01/2023 |
| SCHROEDER, KIMI Individual | adp of the snf | NOT APPLICABLE | 07/01/2023 |
| SEITLER, DOVID Individual | adp of the snf | NOT APPLICABLE | 07/01/2023 |
| SPECTOR, JENNIFER Individual | adp of the snf | NOT APPLICABLE | 07/01/2023 |
| TUROFSKY, STEVEN Individual | adp of the snf | NOT APPLICABLE | 07/01/2023 |
| WILHELM, NAFTALI Individual | adp of the snf | NOT APPLICABLE | 07/01/2023 |
| YOSEF MEYSTEL DELTA TRUST Organization | adp of the snf | NOT APPLICABLE | 07/01/2023 |
| DAVID A BERKOWITZ DELTA TRUST Organization | direct ownership interest | NOT APPLICABLE | 07/01/2023 |
| GOLDFARB, BRIAN Individual | direct ownership interest | NOT APPLICABLE | 07/01/2023 |
| JOSHUA HOFFMAN TRUST Organization | direct ownership interest | NOT APPLICABLE | 07/01/2023 |
| SEITLER, DOVID Individual | direct ownership interest | NOT APPLICABLE | 07/01/2023 |
| YOSEF MEYSTEL DELTA TRUST Organization | direct ownership interest | NOT APPLICABLE | 07/01/2023 |
| BERKOWITZ, DAVID Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 04/03/2025 |
| MEYSTEL, YOSEF Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 04/03/2025 |
| HOUSTON, BRANDON Individual | managing control - governing body | NOT APPLICABLE | 07/01/2023 |
| SCHROEDER, KIMI Individual | managing control - governing body | NOT APPLICABLE | 07/01/2023 |
| ARCADIA CARE MANAGEMENT LLC Organization | operational/managerial control | NOT APPLICABLE | 07/01/2023 |
| CHRISTENSEN, KAREN Individual | operational/managerial control | NOT APPLICABLE | 07/01/2023 |
| HOUSTON, BRANDON Individual | operational/managerial control | NOT APPLICABLE | 07/01/2023 |
| LAU, DANIEL Individual | operational/managerial control | NOT APPLICABLE | 07/01/2023 |
| MCCLURE, MICHELLE Individual | operational/managerial control | NOT APPLICABLE | 07/01/2023 |
| SEITLER, DOVID Individual | operational/managerial control | NOT APPLICABLE | 07/01/2023 |
| SPECTOR, JENNIFER Individual | operational/managerial control | NOT APPLICABLE | 07/01/2023 |
| TUROFSKY, STEVEN Individual | operational/managerial control | NOT APPLICABLE | 07/01/2023 |
| WILHELM, NAFTALI Individual | operational/managerial control | NOT APPLICABLE | 07/01/2023 |
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Frequently asked questions
What is Arc at Normal's rating?
Arc at Normal has 1 out of 5 stars on the CMS overall star rating. The average for Illinois nursing homes is 2.5 stars.
How many inspection citations did Arc at Normal receive?
Its most recent standard health inspection found 24 citations, compared with a Illinois average of 12.5. Every citation is listed on this page with its severity.
Does Arc at Normal accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Arc at Normal?
It is for profit - limited liability company and part of Arcadia Care. The ownership section on this page lists the owners and managers reported to CMS.
Where is Arc at Normal and how do I contact it?
Arc at Normal is at 509 North Adelaide, Normal, IL 61761. Phone: (309) 452-7468.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.