nursing home in Chicago, IL
Waterford Care Center, the
7445 North Sheridan Road, Chicago, IL 60626 · (773) 338-3300
★★★★★3
Average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★2
- Quality measures★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Waterford Care Center, the at a glance
Waterford Care Center, the is a 141-bed for-profit nursing home in Chicago, Illinois (Cook County).
CMS gives it 3 out of 5 stars on its overall star rating, close to the Illinois average of 2.5.
Residents receive about 3 hours of nursing care per day (0.6 of them from registered nurses), worse than the state average of 3.4 hours.
Its most recent standard health inspection (January 23, 2026) found 13 health citations. The Illinois average is 12.5.
It has not received a federal fine in the past three years.
Nursing staff turnover is 25.3% per year (state average 44.5%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 141
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Citadel Healthcare
- Medicare-certified since
- October 20, 1989
- Resident/family council
- Resident
- County
- Cook County
- CMS Certification Number
- 145659
Ratings
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 3 / 5 | 2.5 / 5 | 3 / 5 | Average |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.7 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 2 / 5 | 2.1 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 3 / 5 | 3 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 5 / 5 | 3.4 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 1 / 5 | 2.5 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 2.96 hrs | 3.45 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.58 hrs | 0.72 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 1.94 hrs | 2.09 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 2.66 hrs | 3.07 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 25.3% | 44.5% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 15.8% | 41.8% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 13 | 12 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 5 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 92 | 143 | 80.6 | Worse |
Penalties
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 2 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $111,013 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 3 | 1 | Better |
Size
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 141 | 128 | 107 | |
| Average residents per day | 134 | 95 | 86 | |
| Occupancy | 95.1% | 75% | 80.9% |
Long-stay residents
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1.2% | 3.1% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 5.1% | 4.8% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 58.6% | 21.7% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 1.5% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.9% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 2.9% | 13.4% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 1.1% | 14.3% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 3.2% | 6.3% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 65.6% | 54.2% | 12.8% | Worse |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 15.5% | 18.3% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 4.3% | 20.6% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 99.3% | 91.8% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 99.6% | 90.3% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 6.9% | 2.2% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 88.2% | 63.1% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 79% | 69.7% | 82% | Average |
Inspection citations
State inspectors cited this home for 41 health deficiencies and 0 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| July 6, 2026 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected July 17, 2026 |
| January 23, 2026 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected February 3, 2026 |
| January 23, 2026 Standard | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary Deficiencies · Tag F0803 | E Potential harm, pattern | Corrected February 3, 2026 |
| January 23, 2026 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected February 3, 2026 |
| January 23, 2026 Standard | PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · Tag F0645 | E Potential harm, pattern | Corrected February 3, 2026 |
| January 23, 2026 Standard | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. Nutrition and Dietary Deficiencies · Tag F0805 | E Potential harm, pattern | Corrected February 3, 2026 |
| January 23, 2026 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected February 3, 2026 |
| January 23, 2026 Standard | Have a policy regarding use and storage of foods brought to residents by family and other visitors. Nutrition and Dietary Deficiencies · Tag F0813 | D Potential harm, isolated | Corrected February 3, 2026 |
| January 23, 2026 Standard | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. Nursing and Physician Services Deficiencies · Tag F0726 | D Potential harm, isolated | Corrected February 3, 2026 |
| January 23, 2026 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected February 3, 2026 |
| January 23, 2026 Standard | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | D Potential harm, isolated | Corrected February 3, 2026 |
| January 23, 2026 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected February 3, 2026 |
| January 23, 2026 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected February 3, 2026 |
| May 23, 2025 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected May 29, 2025 |
| May 23, 2025 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected May 29, 2025 |
| April 11, 2025 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected April 17, 2025 |
| March 24, 2025 Complaint | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected March 26, 2025 |
| March 24, 2025 Complaint | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected March 26, 2025 |
| December 20, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected December 24, 2024 |
| December 20, 2024 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected December 27, 2024 |
| December 20, 2024 Standard | PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · Tag F0645 | E Potential harm, pattern | Corrected December 24, 2024 |
| December 20, 2024 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | E Potential harm, pattern | Corrected December 27, 2024 |
| December 20, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected December 27, 2024 |
| December 20, 2024 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected December 27, 2024 |
| December 20, 2024 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected December 27, 2024 |
| January 12, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | F Potential harm, widespread | Corrected January 29, 2024 |
| January 12, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected January 29, 2024 |
| January 12, 2024 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | E Potential harm, pattern | Corrected January 29, 2024 |
| January 12, 2024 Standard | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. Infection Control Deficiencies · Tag F0887 | E Potential harm, pattern | Corrected January 29, 2024 |
| January 12, 2024 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | E Potential harm, pattern | Corrected January 29, 2024 |
| January 12, 2024 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected January 29, 2024 |
| January 12, 2024 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected January 29, 2024 |
| October 13, 2023 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected October 25, 2023 |
| October 13, 2023 Complaint | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected October 25, 2023 |
| September 29, 2023 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected October 6, 2023 |
| September 29, 2023 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected October 6, 2023 |
| September 13, 2023 Complaint | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected September 22, 2023 |
| September 13, 2023 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected September 22, 2023 |
| September 13, 2023 Complaint | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected September 22, 2023 |
| September 13, 2023 Complaint | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected September 22, 2023 |
| September 13, 2023 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected September 22, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| ARI SHABAT INVESTMENT TRUST U/A/D OCTOBER 18, 2016 Organization | 5% or greater direct ownership interest | 15% | 11/09/2016 |
| CHAIM YITZCHAK SHABAT INVESTMENT TRUST U/A/D OCTOBER 18, 2016 Organization | 5% or greater direct ownership interest | 15% | 11/09/2016 |
| DONOHUE, KATHLEEN Individual | adp of the snf | NOT APPLICABLE | 11/01/2016 |
| ROBIN, JASON Individual | adp of the snf | NOT APPLICABLE | 11/04/2025 |
| GRAF, MARCELLA Individual | direct ownership interest | NOT APPLICABLE | 11/01/2016 |
| GROSS, SHOSHANA Individual | direct ownership interest | NOT APPLICABLE | 04/01/2023 |
| KOHEN, YAKOV Individual | direct ownership interest | NOT APPLICABLE | 11/01/2016 |
| PROCTOR, KATHERINE Individual | direct ownership interest | NOT APPLICABLE | 04/01/2023 |
| STERN, RAPHAELA Individual | direct ownership interest | NOT APPLICABLE | 04/01/2023 |
| TELLER, ILANA Individual | direct ownership interest | NOT APPLICABLE | 04/01/2023 |
| AARON, JONATHAN Individual | managing control - governing body | NOT APPLICABLE | 11/01/2016 |
| AARON, JONATHAN Individual | operational/managerial control | NOT APPLICABLE | 11/01/2016 |
| DONOHUE, KATHLEEN Individual | operational/managerial control | NOT APPLICABLE | 11/01/2016 |
| GRAF, MARCELLA Individual | operational/managerial control | NOT APPLICABLE | 11/01/2016 |
| ROBIN, JASON Individual | operational/managerial control | NOT APPLICABLE | 11/04/2025 |
Other nursing homes near Waterford Care Center, the
Birchwood Plaza
1426 West Birchwood, Chicago, IL 60626 · under 1 mi
For-profit · 200 beds · Part of Marquis Health Services
★★★★★4Above averageChalet Living & Rehab
7350 North Sheridan Road, Chicago, IL 60626 · under 1 mi
For-profit · 219 beds · Part of Legacy Healthcare
- Abuse citation
★★★★★2Below averageFargo Health Care Center
1512 West Fargo, Chicago, IL 60626 · under 1 mi
For-profit · 99 beds · Part of Lineage Healthcare
- Abuse citation
★★★★★2Below averageLakefront Nursing & Rehab Ctr
7618 North Sheridan Road, Chicago, IL 60626 · under 1 mi
For-profit · 99 beds · Part of Legacy Healthcare
★★★★★4Above averageAperion Care Lakeshore
7200 North Sheridan Road, Chicago, IL 60626 · under 1 mi
For-profit · 313 beds · Part of Aperion Care
- Abuse citation
★★★★★1Much below averageAtrium Health Care Center
1425 West Estes Avenue, Chicago, IL 60626 · under 1 mi
For-profit · 160 beds · Part of Lineage Healthcare
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★★★★★1Much below average
Frequently asked questions
What is Waterford Care Center, the's rating?
Waterford Care Center, the has 3 out of 5 stars on the CMS overall star rating. The average for Illinois nursing homes is 2.5 stars.
How many inspection citations did Waterford Care Center, the receive?
Its most recent standard health inspection found 13 citations, compared with a Illinois average of 12.5. Every citation is listed on this page with its severity.
Does Waterford Care Center, the accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Waterford Care Center, the?
It is for profit - corporation and part of Citadel Healthcare. The ownership section on this page lists the owners and managers reported to CMS.
Where is Waterford Care Center, the and how do I contact it?
Waterford Care Center, the is at 7445 North Sheridan Road, Chicago, IL 60626. Phone: (773) 338-3300.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.