nursing home in Honolulu, HI
Arcadia Retirement Residence
1434 Punahou Street, Honolulu, HI 96822 · (808) 941-0941
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★5
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Arcadia Retirement Residence at a glance
Arcadia Retirement Residence is a 91-bed non-profit nursing home in Honolulu, Hawaii (Honolulu County).
CMS gives it 4 out of 5 stars on its overall star rating, close to the Hawaii average of 3.7.
Residents receive about 4.6 hours of nursing care per day (1.6 of them from registered nurses), worse than the state average of 5 hours.
Its most recent standard health inspection (October 4, 2024) found 7 health citations. The Hawaii average is 9.2.
Federal regulators fined it 1 time in the past three years, totaling $12,854.
Nursing staff turnover is 24.7% per year (state average 36.4%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 91
- Certified for
- Medicare
- Medicare-certified since
- February 9, 1967
- Continuing care retirement community
- Yes
- Resident/family council
- None
- County
- Honolulu County
- CMS Certification Number
- 125014
Ratings
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3.7 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 3 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 4.4 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 4.3 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 5 / 5 | 4.3 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 2 / 5 | 4.3 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.61 hrs | 4.97 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 1.60 hrs | 1.75 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.89 hrs | 2.88 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 4.18 hrs | 4.41 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 24.7% | 36.4% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 18.2% | 31.5% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 7 | 9 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 1 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 55 | 67.9 | 80.6 | Better |
Penalties
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $12,854 | $19,339 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 91 | 101 | 107 | |
| Average residents per day | 85 | 82 | 86 | |
| Occupancy | 93.6% | 81.5% | 80.9% |
Long-stay residents
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 4.6% | 1.9% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 3% | 3.4% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 10.5% | 11.9% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 2.4% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 1% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 20.4% | 16.8% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 15.7% | 20.4% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 3.1% | 4.9% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 1.2% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.3% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 0.8% | 9.1% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 25.7% | 17.6% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 98.7% | 95.4% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 96.1% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.4% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 97.9% | 84.7% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 97.2% | 82.7% | 82% | Better |
Inspection citations
State inspectors cited this home for 37 health deficiencies and 6 fire safety deficiencies in the inspection records CMS currently publishes. 2 citations involved actual harm, including 1 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| November 21, 2025 Complaint | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected January 30, 2026 |
| October 4, 2024 Fire safety | Install properly constructed and protected linen or trash chutes. Services Deficiencies · Tag K0541 | E Potential harm, pattern | Corrected October 18, 2024 |
| October 4, 2024 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | D Potential harm, isolated | Corrected October 18, 2024 |
| October 4, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected October 18, 2024 |
| October 4, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected November 22, 2024 |
| October 4, 2024 Standard | Ensure that residents are fully informed and understand their health status, care and treatments. Resident Rights Deficiencies · Tag F0552 | E Potential harm, pattern | Corrected November 22, 2024 |
| October 4, 2024 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected November 8, 2024 |
| October 4, 2024 Standard | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · Tag F0921 | D Potential harm, isolated | Corrected October 31, 2024 |
| October 4, 2024 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected November 22, 2024 |
| October 4, 2024 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected November 22, 2024 |
| September 6, 2024 Complaint | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · Tag F0585 | D Potential harm, isolated | Corrected October 14, 2024 |
| September 6, 2024 Complaint | Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results. Administration Deficiencies · Tag F0777 | D Potential harm, isolated | Corrected October 11, 2024 |
| September 6, 2024 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected October 11, 2024 |
| September 6, 2024 Complaint | Allow resident to participate in the development and implementation of his or her person-centered plan of care. Resident Rights Deficiencies · Tag F0553 | D Potential harm, isolated | Corrected September 13, 2024 |
| November 3, 2023 Fire safety | Have an enclosure around a vertical opening shaft. Smoke Deficiencies · Tag K0311 | D Potential harm, isolated | Corrected November 9, 2023 |
| November 3, 2023 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | C No harm, widespread | Corrected December 1, 2023 |
| November 3, 2023 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | B No harm, pattern | Corrected November 10, 2023 |
| November 3, 2023 Standard | Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0697 | G Actual harm, isolated | Corrected December 15, 2023 |
| November 3, 2023 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected December 15, 2023 |
| November 3, 2023 Standard | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected December 15, 2023 |
| November 3, 2023 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected December 15, 2023 |
| November 3, 2023 Standard | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted Resident Assessment and Care Planning Deficiencies · Tag F0655 | D Potential harm, isolated | Corrected December 15, 2023 |
| November 3, 2023 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected December 15, 2023 |
| November 3, 2023 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected December 15, 2023 |
| November 3, 2023 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected December 15, 2023 |
| November 3, 2023 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected December 15, 2023 |
| November 3, 2023 Standard | Give the resident's representative the ability to exercise the resident's rights. Resident Rights Deficiencies · Tag F0551 | D Potential harm, isolated | Corrected December 15, 2023 |
| November 3, 2023 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected December 15, 2023 |
| November 3, 2023 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected December 15, 2023 |
| November 3, 2023 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected December 15, 2023 |
| December 22, 2022 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | J Immediate jeopardy, isolated | Corrected February 11, 2023 |
| December 22, 2022 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected February 11, 2023 |
| December 22, 2022 Standard | Keep all essential equipment working safely. Environmental Deficiencies · Tag F0908 | F Potential harm, widespread | Corrected February 11, 2023 |
| December 22, 2022 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected February 11, 2023 |
| December 22, 2022 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected February 11, 2023 |
| December 22, 2022 Standard | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected February 11, 2023 |
| December 22, 2022 Standard | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0604 | D Potential harm, isolated | Corrected February 11, 2023 |
| December 22, 2022 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | D Potential harm, isolated | Corrected February 11, 2023 |
| December 22, 2022 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected February 11, 2023 |
| December 22, 2022 Standard | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. Resident Rights Deficiencies · Tag F0622 | D Potential harm, isolated | Corrected February 11, 2023 |
| December 22, 2022 Standard | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Tag F0732 | D Potential harm, isolated | Corrected February 11, 2023 |
| December 22, 2022 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected February 11, 2023 |
| December 22, 2022 Standard | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. Resident Rights Deficiencies · Tag F0625 | D Potential harm, isolated | Corrected February 11, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $12,854 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| November 3, 2023 | Fine | $12,854 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| CENTRAL UNION CHURCH Organization | 5% or greater direct ownership interest | 100% | 11/01/1987 |
| ARCADIA ELDER SERVICES Organization | adp of the snf | NOT APPLICABLE | 02/26/2025 |
| LAI, VIVIAN Individual | adp of the snf | NOT APPLICABLE | 01/01/2019 |
| MIYAZAKI, SHANNON Individual | adp of the snf | NOT APPLICABLE | 01/16/2023 |
| OKAMOTO, LAUREN Individual | adp of the snf | NOT APPLICABLE | 10/01/2019 |
| PLISZKA, HEIDI Individual | adp of the snf | NOT APPLICABLE | 11/04/2019 |
| SCHULBERG, SUZIE Individual | adp of the snf | NOT APPLICABLE | 01/01/2019 |
| BUNN, ANDREW Individual | corporate director | NOT APPLICABLE | 06/01/2022 |
| CHANG, CORLIS Individual | corporate director | NOT APPLICABLE | 01/01/2017 |
| KOEHL, ALBERT Individual | corporate director | NOT APPLICABLE | 01/01/2024 |
| MAGANA, RAOUL Individual | corporate director | NOT APPLICABLE | 01/01/2025 |
| POPHAM, DAVID Individual | corporate director | NOT APPLICABLE | 06/01/2022 |
| REICHHARDT, LAURA Individual | corporate director | NOT APPLICABLE | 01/01/2019 |
| REINKER, KENT Individual | corporate director | NOT APPLICABLE | 01/01/2019 |
| SAYIN, LUCAS Individual | corporate director | NOT APPLICABLE | 01/01/2020 |
| SINNADURAY, RUSHAN Individual | corporate director | NOT APPLICABLE | 01/01/2024 |
| ZORN, MARTIN Individual | corporate director | NOT APPLICABLE | 01/01/2017 |
| LAI, VIVIAN Individual | corporate officer | NOT APPLICABLE | 01/01/2019 |
| SCHULBERG, SUZIE Individual | corporate officer | NOT APPLICABLE | 01/01/2019 |
| BUNN, ANDREW Individual | managing control - governing body | NOT APPLICABLE | 06/01/2022 |
| CHANG, CORLIS Individual | managing control - governing body | NOT APPLICABLE | 01/01/2017 |
| KOEHL, ALBERT Individual | managing control - governing body | NOT APPLICABLE | 01/01/2024 |
| MAGANA, RAOUL Individual | managing control - governing body | NOT APPLICABLE | 01/01/2025 |
| POPHAM, DAVID Individual | managing control - governing body | NOT APPLICABLE | 06/01/2022 |
| REICHHARDT, LAURA Individual | managing control - governing body | NOT APPLICABLE | 01/01/2019 |
| REINKER, KENT Individual | managing control - governing body | NOT APPLICABLE | 01/01/2019 |
| SAYIN, LUCAS Individual | managing control - governing body | NOT APPLICABLE | 01/01/2020 |
| SINNADURAY, RUSHAN Individual | managing control - governing body | NOT APPLICABLE | 01/01/2024 |
| ZORN, MARTIN Individual | managing control - governing body | NOT APPLICABLE | 01/01/2017 |
| ARCADIA ELDER SERVICES Organization | operational/managerial control | NOT APPLICABLE | 01/22/2001 |
| LAI, VIVIAN Individual | operational/managerial control | NOT APPLICABLE | 01/01/2019 |
| MIYAZAKI, SHANNON Individual | operational/managerial control | NOT APPLICABLE | 01/16/2023 |
| OKAMOTO, LAUREN Individual | operational/managerial control | NOT APPLICABLE | 10/01/2019 |
| PLISZKA, HEIDI Individual | operational/managerial control | NOT APPLICABLE | 11/04/2019 |
| SCHULBERG, SUZIE Individual | operational/managerial control | NOT APPLICABLE | 01/01/2019 |
Other nursing homes near Arcadia Retirement Residence
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1205 Alexander Street, Honolulu, HI 96826 · under 1 mi
For-profit · 42 beds
- Special Focus candidate
★★★★★1Much below averageOahu Care Facility
1808 South Beretania Street, Honolulu, HI 96826 · under 1 mi
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- CMS high performer
★★★★★5Much above averageHale Ola Kino By Arcadia
1314 Kalakaua Ave Second Floor, Hon, HI 96826 · under 1 mi
Non-profit · 32 beds
- CMS high performer
★★★★★5Much above averageHale Nani Rehabilitation and Nursing Center
1677 Pensacola Street, Honolulu, HI 96822 · under 1 mi
For-profit · 288 beds · Part of Volare Health
- Special Focus Facility
Not rated- ★★★★★2Below average
- ★★★★★5Much above average
Frequently asked questions
What is Arcadia Retirement Residence's rating?
Arcadia Retirement Residence has 4 out of 5 stars on the CMS overall star rating. The average for Hawaii nursing homes is 3.7 stars.
How many inspection citations did Arcadia Retirement Residence receive?
Its most recent standard health inspection found 7 citations, compared with a Hawaii average of 9.2. Every citation is listed on this page with its severity.
Does Arcadia Retirement Residence accept Medicare and Medicaid?
CMS lists it as certified for: Medicare. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Arcadia Retirement Residence?
It is non profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.
Where is Arcadia Retirement Residence and how do I contact it?
Arcadia Retirement Residence is at 1434 Punahou Street, Honolulu, HI 96822. Phone: (808) 941-0941.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.