nursing home in Flowery Branch, GA
Crossroads of Flowery Branch of Journey LLC, the
4595 Cantrell Road, Flowery Branch, GA 30542 · (770) 967-2070
★★★★★1
Much below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★1
- Quality measures★★★★★1
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Crossroads of Flowery Branch of Journey LLC, the at a glance
Crossroads of Flowery Branch of Journey LLC, the is a 100-bed for-profit nursing home in Flowery Branch, Georgia (Hall County).
CMS gives it 1 out of 5 stars on its overall star rating, worse than the Georgia average of 2.7.
Residents receive about 2.7 hours of nursing care per day (0.2 of them from registered nurses), worse than the state average of 3.6 hours.
Its most recent standard health inspection (January 16, 2026) found 8 health citations. The Georgia average is 5.
It has not received a federal fine in the past three years.
Nursing staff turnover is 48.5% per year (state average 46%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 100
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Journey Healthcare
- Medicare-certified since
- October 1, 1984
- Resident/family council
- Both
- County
- Hall County
- CMS Certification Number
- 115327
Ratings
| Measure | This facility | Georgia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 1 / 5 | 2.7 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.9 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 1 / 5 | 2.3 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 1 / 5 | 2.9 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 1 / 5 | 3.1 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 1 / 5 | 2.6 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | Georgia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 2.67 hrs | 3.56 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.20 hrs | 0.50 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 1.77 hrs | 2.14 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 2.59 hrs | 3.10 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 48.5% | 46% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 80% | 44.5% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Georgia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 8 | 5 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 2 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 52 | 50.6 | 80.6 | Better |
Penalties
| Measure | This facility | Georgia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $12,749 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Georgia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 100 | 111 | 107 | |
| Average residents per day | 105 | 90 | 86 | |
| Occupancy | 100% | 81.7% | 80.9% |
Long-stay residents
| Measure | This facility | Georgia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2.8% | 3.2% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 5.8% | 5.6% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 14.2% | 19.9% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 2.5% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 1.5% | 0.9% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 31% | 15.3% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 34.7% | 15.2% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 2.9% | 5.6% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 45.1% | 11.3% | 12.8% | Worse |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 23.8% | 20.5% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 27.1% | 15.8% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 93.4% | 95% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 74.6% | 91.4% | 93.6% | Worse |
Short-stay residents
| Measure | This facility | Georgia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1.7% | 2.6% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 17% | 78.4% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 58.6% | 80.3% | 82% | Worse |
Inspection citations
State inspectors cited this home for 31 health deficiencies and 17 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| January 16, 2026 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | E Potential harm, pattern | Corrected February 12, 2026 |
| January 16, 2026 Fire safety | Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291 | E Potential harm, pattern | Corrected February 12, 2026 |
| January 16, 2026 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | D Potential harm, isolated | Corrected February 12, 2026 |
| January 16, 2026 Fire safety | Have properly located and lighted "Exit" signs. Egress Deficiencies · Tag K0293 | D Potential harm, isolated | Corrected February 12, 2026 |
| January 16, 2026 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected February 12, 2026 |
| January 16, 2026 Fire safety | Install a fire alarm system that can be heard throughout the facility. Smoke Deficiencies · Tag K0341 | D Potential harm, isolated | Corrected February 12, 2026 |
| January 16, 2026 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected February 12, 2026 |
| January 16, 2026 Standard | Assure the security of all personal funds of residents deposited with the facility. Resident Rights Deficiencies · Tag F0570 | F Potential harm, widespread | Corrected February 12, 2026 |
| January 16, 2026 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | E Potential harm, pattern | Corrected February 12, 2026 |
| January 16, 2026 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected February 12, 2026 |
| January 16, 2026 Standard | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0698 | D Potential harm, isolated | Corrected February 12, 2026 |
| January 16, 2026 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected February 12, 2026 |
| January 16, 2026 Standard | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted Resident Assessment and Care Planning Deficiencies · Tag F0655 | D Potential harm, isolated | Corrected February 12, 2026 |
| January 16, 2026 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected February 12, 2026 |
| January 16, 2026 Standard | Allow resident to participate in the development and implementation of his or her person-centered plan of care. Resident Rights Deficiencies · Tag F0553 | D Potential harm, isolated | Corrected February 12, 2026 |
| July 3, 2025 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | E Potential harm, pattern | Corrected July 30, 2025 |
| July 3, 2025 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | E Potential harm, pattern | Corrected July 30, 2025 |
| July 3, 2025 Complaint | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected July 30, 2025 |
| July 3, 2025 Complaint | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected July 30, 2025 |
| July 3, 2025 Complaint | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | D Potential harm, isolated | Corrected July 30, 2025 |
| August 28, 2024 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | E Potential harm, pattern | Corrected October 10, 2024 |
| August 28, 2024 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | D Potential harm, isolated | Corrected October 10, 2024 |
| August 28, 2024 Fire safety | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Miscellaneous Deficiencies · Tag K0741 | D Potential harm, isolated | Corrected October 10, 2024 |
| August 28, 2024 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | D Potential harm, isolated | Corrected October 10, 2024 |
| August 28, 2024 Complaint | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. Nursing and Physician Services Deficiencies · Tag F0947 | F Potential harm, widespread | Corrected October 10, 2024 |
| August 28, 2024 Complaint | Honor the resident's right to organize and participate in resident/family groups in the facility. Resident Rights Deficiencies · Tag F0565 | E Potential harm, pattern | Corrected October 10, 2024 |
| August 28, 2024 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected October 10, 2024 |
| August 28, 2024 Complaint | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | D Potential harm, isolated | Corrected October 10, 2024 |
| July 29, 2024 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected September 5, 2024 |
| November 6, 2022 Fire safety | List the names and contact information of those in the facility. Emergency Preparedness Deficiencies · Tag E0030 | D Potential harm, isolated | Corrected December 21, 2022 |
| November 6, 2022 Fire safety | Develop and maintain an Emergency Preparedness Program (EP). Emergency Preparedness Deficiencies · Tag E0004 | D Potential harm, isolated | Corrected December 21, 2022 |
| November 6, 2022 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected December 21, 2022 |
| November 6, 2022 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | D Potential harm, isolated | Corrected December 21, 2022 |
| November 6, 2022 Fire safety | Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291 | D Potential harm, isolated | Corrected December 21, 2022 |
| November 6, 2022 Fire safety | Establish staff and initial training requirements. Emergency Preparedness Deficiencies · Tag E0037 | D Potential harm, isolated | Corrected December 21, 2022 |
| November 6, 2022 Standard | Keep all essential equipment working safely. Environmental Deficiencies · Tag F0908 | F Potential harm, widespread | Corrected December 21, 2022 |
| November 6, 2022 Standard | Dispose of garbage and refuse properly. Nutrition and Dietary Deficiencies · Tag F0814 | F Potential harm, widespread | Corrected December 21, 2022 |
| November 6, 2022 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected December 21, 2022 |
| November 6, 2022 Standard | Provide for the safe, appropriate administration of IV fluids for a resident when needed. Quality of Life and Care Deficiencies · Tag F0694 | E Potential harm, pattern | Corrected December 21, 2022 |
| November 6, 2022 Standard | Implement a program that monitors antibiotic use. Infection Control Deficiencies · Tag F0881 | E Potential harm, pattern | Corrected December 21, 2022 |
| November 6, 2022 Standard | Have a policy regarding use and storage of foods brought to residents by family and other visitors. Nutrition and Dietary Deficiencies · Tag F0813 | E Potential harm, pattern | Corrected December 21, 2022 |
| November 6, 2022 Standard | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · Tag F0688 | D Potential harm, isolated | Corrected December 21, 2022 |
| November 6, 2022 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected December 21, 2022 |
| November 6, 2022 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected December 21, 2022 |
| November 6, 2022 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected December 21, 2022 |
| November 6, 2022 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | D Potential harm, isolated | Corrected December 21, 2022 |
| November 6, 2022 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | D Potential harm, isolated | Corrected December 21, 2022 |
| November 6, 2022 Standard | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0698 | D Potential harm, isolated | Corrected December 21, 2022 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| BILBO, RICHARD Individual | adp of the snf | NOT APPLICABLE | 11/20/2024 |
| CONRAD, CAMERON Individual | adp of the snf | NOT APPLICABLE | 11/01/2024 |
| FRINKS, TERENCE Individual | adp of the snf | NOT APPLICABLE | 11/01/2024 |
| JOHNSON, JENNIFER Individual | adp of the snf | NOT APPLICABLE | 11/01/2024 |
| JONES, ANTONIO Individual | adp of the snf | NOT APPLICABLE | 11/18/2024 |
| JOURNEY OX GA MANAGEMENT LLC Organization | adp of the snf | NOT APPLICABLE | 11/01/2024 |
| LOONEY, MICAH Individual | adp of the snf | NOT APPLICABLE | 11/01/2024 |
| MCGUINNESS, BERNARD Individual | adp of the snf | NOT APPLICABLE | 11/01/2024 |
| NG, SCOTT Individual | adp of the snf | NOT APPLICABLE | 11/01/2024 |
| OMARA, JODY Individual | adp of the snf | NOT APPLICABLE | 11/01/2024 |
| PARKER, YOLANDA Individual | adp of the snf | NOT APPLICABLE | 11/01/2024 |
| SILLINGS, NIKKI Individual | adp of the snf | NOT APPLICABLE | 01/13/2025 |
| SUMMIT FLOWERY BRANCH LLC Organization | adp of the snf | NOT APPLICABLE | 11/01/2024 |
| TRAMMELL, MATTHEW Individual | adp of the snf | NOT APPLICABLE | 11/01/2024 |
| JOURNEY OX OF GA LLC Organization | direct ownership interest | NOT APPLICABLE | 11/01/2024 |
| 3 BEES HOLDINGS LLC Organization | indirect ownership interest | NOT APPLICABLE | 11/01/2024 |
| AJOJ HOLDINGS LLC Organization | indirect ownership interest | NOT APPLICABLE | 11/01/2024 |
| BEES FAMILY IRREVOCABLE TRUST Organization | indirect ownership interest | NOT APPLICABLE | 11/01/2024 |
| BLUE OCEAN TRUST Organization | indirect ownership interest | NOT APPLICABLE | 11/01/2024 |
| JOURNEY OX GA HEALTHCARE HOLDINGS LLC Organization | indirect ownership interest | NOT APPLICABLE | 11/01/2024 |
| MCGUINNESS, BERNARD Individual | indirect ownership interest | NOT APPLICABLE | 11/01/2024 |
| SHASAM FAMILY TRUST Organization | indirect ownership interest | NOT APPLICABLE | 11/01/2024 |
| SHASAM HOLDINGS LLC Organization | indirect ownership interest | NOT APPLICABLE | 11/01/2024 |
| MCGUINNESS, BERNARD Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 10/07/2025 |
| MCGUINNESS, BERNARD Individual | managing control - governing body | NOT APPLICABLE | 11/01/2024 |
| BILBO, RICHARD Individual | operational/managerial control | NOT APPLICABLE | 11/20/2024 |
| CONRAD, CAMERON Individual | operational/managerial control | NOT APPLICABLE | 11/01/2024 |
| FRINKS, TERENCE Individual | operational/managerial control | NOT APPLICABLE | 11/01/2024 |
| JOHNSON, JENNIFER Individual | operational/managerial control | NOT APPLICABLE | 11/01/2024 |
| JONES, ANTONIO Individual | operational/managerial control | NOT APPLICABLE | 11/18/2024 |
| JOURNEY OX GA MANAGEMENT LLC Organization | operational/managerial control | NOT APPLICABLE | 11/01/2024 |
| LOONEY, MICAH Individual | operational/managerial control | NOT APPLICABLE | 11/01/2024 |
| MCGUINNESS, BERNARD Individual | operational/managerial control | NOT APPLICABLE | 11/01/2024 |
| NG, SCOTT Individual | operational/managerial control | NOT APPLICABLE | 11/01/2024 |
| OMARA, JODY Individual | operational/managerial control | NOT APPLICABLE | 11/01/2024 |
| PARKER, YOLANDA Individual | operational/managerial control | NOT APPLICABLE | 11/01/2024 |
| SILLINGS, NIKKI Individual | operational/managerial control | NOT APPLICABLE | 01/13/2025 |
| TRAMMELL, MATTHEW Individual | operational/managerial control | NOT APPLICABLE | 11/01/2024 |
Other nursing homes near Crossroads of Flowery Branch of Journey LLC, the
Pruitthealth - Lanier
2451 Peachtree Industrial Blvd, Buford, GA 30518 · 6.3 mi
For-profit · 117 beds · Part of Pruitthealth
★★★★★4Above average- ★★★★★4Above average
Pruitthealth - Limestone
2560 Flintridge Road, Gainesville, GA 30501 · 11.2 mi
For-profit · 104 beds · Part of Pruitthealth
★★★★★4Above averageBell Minor Home, the
2200 Old Hamilton Place NE, Gainesville, GA 30507 · 11.4 mi
For-profit · 104 beds · Part of Wellington Health Care Services
★★★★★1Much below averageWillowbrooke Court at Lanier Village Estates
4145 Misty Morning Way, Gainesville, GA 30506 · 13.1 mi
Non-profit · 48 beds · Part of Acts Retirement-Life Communities
- CMS high performer
★★★★★5Much above averageChestnut Ridge Nsg & Rehab Ctr
125 Samaritan Drive, Cumming, GA 30040 · 13.5 mi
For-profit · 150 beds · Part of Cypress Skilled Nursing
★★★★★1Much below average
All nursing homes in Flowery Branch, GA · Compare side by side
Frequently asked questions
What is Crossroads of Flowery Branch of Journey LLC, the's rating?
Crossroads of Flowery Branch of Journey LLC, the has 1 out of 5 stars on the CMS overall star rating. The average for Georgia nursing homes is 2.7 stars.
How many inspection citations did Crossroads of Flowery Branch of Journey LLC, the receive?
Its most recent standard health inspection found 8 citations, compared with a Georgia average of 5. Every citation is listed on this page with its severity.
Does Crossroads of Flowery Branch of Journey LLC, the accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Crossroads of Flowery Branch of Journey LLC, the?
It is for profit - limited liability company and part of Journey Healthcare. The ownership section on this page lists the owners and managers reported to CMS.
Where is Crossroads of Flowery Branch of Journey LLC, the and how do I contact it?
Crossroads of Flowery Branch of Journey LLC, the is at 4595 Cantrell Road, Flowery Branch, GA 30542. Phone: (770) 967-2070.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.