nursing home in Jacksonville, FL
Vivo Healthcare Normandy
8495 Normandy Blvd, Jacksonville, FL 32221 · (904) 783-3749
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★2
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Vivo Healthcare Normandy at a glance
Vivo Healthcare Normandy is a 120-bed for-profit nursing home in Jacksonville, Florida (Duval County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Florida average of 3.3.
Residents receive about 3.4 hours of nursing care per day (0.4 of them from registered nurses), worse than the state average of 3.8 hours.
Its most recent standard health inspection (December 18, 2025) found 8 health citations. The Florida average is 7.1.
It has not received a federal fine in the past three years.
Nursing staff turnover is 54.9% per year (state average 41.4%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 120
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Vivo Healthcare
- Medicare-certified since
- January 12, 1990
- Resident/family council
- Resident
- County
- Duval County
- CMS Certification Number
- 105684
Ratings
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3.3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.9 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 2 / 5 | 3.3 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 4.2 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 4.6 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 3.3 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.40 hrs | 3.82 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.44 hrs | 0.73 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.19 hrs | 2.31 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.15 hrs | 3.49 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 54.9% | 41.4% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 66.7% | 46% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 8 | 7 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 1 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 36 | 63 | 80.6 | Better |
Penalties
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $24,361 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 120 | 122 | 107 | |
| Average residents per day | 113 | 109 | 86 | |
| Occupancy | 94.2% | 88.9% | 80.9% |
Long-stay residents
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 0.3% | 2.5% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 7.4% | 4.5% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 7.5% | 8.6% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 0.7% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.7% | 0.3% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 4.7% | 8.7% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 3% | 9.5% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 11.4% | 5.5% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 13.8% | 4.6% | 12.8% | Worse |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 10.4% | 14.4% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 6% | 10.5% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 99.2% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 99.4% | 98.2% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.2% | 1.5% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 98.9% | 94.7% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 99.4% | 95.2% | 82% | Better |
Inspection citations
State inspectors cited this home for 14 health deficiencies and 10 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| December 18, 2025 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected January 30, 2026 |
| December 18, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected January 30, 2026 |
| December 18, 2025 Standard | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | E Potential harm, pattern | Corrected January 30, 2026 |
| December 18, 2025 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected January 30, 2026 |
| December 18, 2025 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected January 30, 2026 |
| December 18, 2025 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected January 30, 2026 |
| December 18, 2025 Standard | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · Tag F0921 | D Potential harm, isolated | Corrected January 30, 2026 |
| December 18, 2025 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected January 30, 2026 |
| December 18, 2025 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected January 30, 2026 |
| January 11, 2024 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | E Potential harm, pattern | Corrected February 10, 2024 |
| January 11, 2024 Fire safety | Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291 | E Potential harm, pattern | Corrected February 10, 2024 |
| January 11, 2024 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | E Potential harm, pattern | Corrected February 10, 2024 |
| January 11, 2024 Fire safety | Meet other general requirements that are deficient. Services Deficiencies · Tag K0500 | E Potential harm, pattern | Corrected February 10, 2024 |
| January 11, 2024 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | E Potential harm, pattern | Corrected February 10, 2024 |
| January 11, 2024 Fire safety | Have power receptacles that are properly grounded. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0912 | E Potential harm, pattern | Corrected February 10, 2024 |
| January 11, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | E Potential harm, pattern | Corrected February 10, 2024 |
| January 11, 2024 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | E Potential harm, pattern | Corrected February 10, 2024 |
| January 11, 2024 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | D Potential harm, isolated | Corrected February 10, 2024 |
| February 3, 2022 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected March 11, 2022 |
| February 3, 2022 Standard | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. Administration Deficiencies · Tag F0849 | D Potential harm, isolated | Corrected March 7, 2022 |
| February 3, 2022 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected March 7, 2022 |
| February 3, 2022 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | D Potential harm, isolated | Corrected March 11, 2022 |
| February 3, 2022 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected March 7, 2022 |
| February 3, 2022 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected March 7, 2022 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| JACKSONVILLE 3 NORMANDY OPCO HOLDINGS LLC Organization | 5% or greater direct ownership interest | 100% | 09/09/2022 |
| AB MARBEC REALTY GROUP Organization | 5% or greater indirect ownership interest | 9% | 09/09/2022 |
| CUKIER, BROCHA Individual | 5% or greater indirect ownership interest | 10% | 09/09/2022 |
| GLUCK, BENJAMIN Individual | 5% or greater indirect ownership interest | 5% | 09/09/2022 |
| JACOBOWITZ, JUDAH Individual | 5% or greater indirect ownership interest | 5% | 09/09/2022 |
| JEK IRRV TR II Organization | 5% or greater indirect ownership interest | 13% | 09/09/2022 |
| NMJ IRRV TR II Organization | 5% or greater indirect ownership interest | 13% | 09/09/2022 |
| JACKSONVILLE 3 PROPCO HOLDINGS LLC Organization | 5% or greater mortgage interest | NOT APPLICABLE | 09/09/2022 |
| NORMANDY PROPCO LLC Organization | 5% or greater mortgage interest | NOT APPLICABLE | 09/09/2022 |
| ELRAMADY, DALIA Individual | adp of the snf | NOT APPLICABLE | 09/09/2022 |
| FORVIS MAZARS LLP Organization | adp of the snf | NOT APPLICABLE | 09/09/2022 |
| FRIEDLAND, SHALOM Individual | adp of the snf | NOT APPLICABLE | 09/09/2022 |
| JACKSONVILLE 3 PROPCO HOLDINGS LLC Organization | adp of the snf | NOT APPLICABLE | 09/09/2022 |
| JEK HOLDINGS LLC Organization | adp of the snf | NOT APPLICABLE | 09/09/2022 |
| MABRY III, JACK Individual | adp of the snf | NOT APPLICABLE | 10/25/2022 |
| NORMANDY PROPCO LLC Organization | adp of the snf | NOT APPLICABLE | 09/09/2022 |
| PEASE BELL CPAS LLC Organization | adp of the snf | NOT APPLICABLE | 09/09/2022 |
| SUMMATION FINANCIAL SERVICES LLC Organization | adp of the snf | NOT APPLICABLE | 09/09/2022 |
| VIVO HEALTHCARE CONSULTING LLC Organization | adp of the snf | NOT APPLICABLE | 09/09/2022 |
| CUKIER, JOSEF Individual | corporate officer | NOT APPLICABLE | 09/09/2022 |
| JAKOBOVITS, NATHAN Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 06/19/2025 |
| KAGAN, JEFFREY Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 06/19/2025 |
| FRIEDLAND, SHALOM Individual | operational/managerial control | NOT APPLICABLE | 09/09/2022 |
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★★★★★2Below averageCedar Hill Nursing and Rehab Center
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★★★★★2Below averageRiverside Post Acute
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★★★★★3AveragePark Ridge Nursing Center
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- CMS high performer
★★★★★5Much above averageLife Care Center at Wells Crossing
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Frequently asked questions
What is Vivo Healthcare Normandy's rating?
Vivo Healthcare Normandy has 4 out of 5 stars on the CMS overall star rating. The average for Florida nursing homes is 3.3 stars.
How many inspection citations did Vivo Healthcare Normandy receive?
Its most recent standard health inspection found 8 citations, compared with a Florida average of 7.1. Every citation is listed on this page with its severity.
Does Vivo Healthcare Normandy accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Vivo Healthcare Normandy?
It is for profit - limited liability company and part of Vivo Healthcare. The ownership section on this page lists the owners and managers reported to CMS.
Where is Vivo Healthcare Normandy and how do I contact it?
Vivo Healthcare Normandy is at 8495 Normandy Blvd, Jacksonville, FL 32221. Phone: (904) 783-3749.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.