nursing home in East Windsor, CT
Touchpoints at Chestnut
171 Main St, East Windsor, CT 06088 · (860) 292-5394
★★★★★3
Average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★4
- Quality measures★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Touchpoints at Chestnut at a glance
Touchpoints at Chestnut is a 57-bed for-profit nursing home in East Windsor, Connecticut (Capitol County).
CMS gives it 3 out of 5 stars on its overall star rating, close to the Connecticut average of 3.
Residents receive about 3.8 hours of nursing care per day (0.9 of them from registered nurses), close to the state average of 3.7 hours.
Its most recent standard health inspection (April 24, 2025) found 16 health citations. The Connecticut average is 13.
It has not received a federal fine in the past three years.
Nursing staff turnover is 50.9% per year (state average 37.4%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 57
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Icare Health Network
- Medicare-certified since
- May 1, 2003
- Resident/family council
- Resident
- County
- Capitol County
- CMS Certification Number
- 075436
Ratings
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 3 / 5 | 3 / 5 | 3 / 5 | Average |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.7 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 3.2 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 3 / 5 | 3.6 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 4 / 5 | 3.4 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 3.7 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.79 hrs | 3.73 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.88 hrs | 0.69 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.07 hrs | 2.22 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.24 hrs | 3.37 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 50.9% | 37.4% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 66.7% | 38.6% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 1 | 0 | 1 | Worse |
Inspections
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 16 | 13 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 2 | 3 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 64 | 80.8 | 80.6 | Better |
Penalties
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $23,730 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 57 | 118 | 107 | |
| Average residents per day | 51 | 103 | 86 | |
| Occupancy | 88.9% | 88.3% | 80.9% |
Long-stay residents
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1.2% | 3.5% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 6.1% | 4% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 14.1% | 17.8% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0.6% | 1.5% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.9% | 0.7% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 13.4% | 18% | 13.9% | Average |
| Long-stay residents whose walking worsened (lower is better) | 17.5% | 16.4% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 4.7% | 6.5% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 6.2% | 22.3% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 31.1% | 17.6% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 28.1% | 24.7% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 97.6% | 93.5% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 88.6% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.5% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 69.7% | 69.7% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 97% | 71.8% | 82% | Better |
Inspection citations
State inspectors cited this home for 30 health deficiencies and 17 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| August 18, 2025 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | E Potential harm, pattern | Corrected September 29, 2025 |
| August 18, 2025 Complaint | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected September 29, 2025 |
| August 18, 2025 Complaint | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | D Potential harm, isolated | Corrected September 29, 2025 |
| April 24, 2025 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | D Potential harm, isolated | Corrected May 5, 2025 |
| April 24, 2025 Fire safety | Develop a communication plan. Emergency Preparedness Deficiencies · Tag E0029 | D Potential harm, isolated | Corrected May 5, 2025 |
| April 24, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected May 5, 2025 |
| April 24, 2025 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected May 5, 2025 |
| April 24, 2025 Standard | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. Nursing and Physician Services Deficiencies · Tag F0947 | E Potential harm, pattern | Corrected June 5, 2025 |
| April 24, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected June 5, 2025 |
| April 24, 2025 Standard | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected June 5, 2025 |
| April 24, 2025 Standard | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | D Potential harm, isolated | Corrected June 5, 2025 |
| April 24, 2025 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected June 5, 2025 |
| April 24, 2025 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected June 5, 2025 |
| April 24, 2025 Standard | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | D Potential harm, isolated | Corrected June 5, 2025 |
| April 24, 2025 Complaint | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected June 5, 2025 |
| April 24, 2025 Standard | Give residents a notice of rights, rules, services and charges. Resident Rights Deficiencies · Tag F0572 | D Potential harm, isolated | Corrected June 5, 2025 |
| April 24, 2025 Standard | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected June 5, 2025 |
| April 24, 2025 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected June 5, 2025 |
| April 24, 2025 Standard | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected June 5, 2025 |
| April 24, 2025 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected June 5, 2025 |
| April 24, 2025 Standard | Provide or obtain dental services for each resident. Quality of Life and Care Deficiencies · Tag F0791 | D Potential harm, isolated | Corrected June 5, 2025 |
| April 24, 2025 Standard | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Tag F0756 | D Potential harm, isolated | Corrected June 5, 2025 |
| April 24, 2025 Standard | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. Quality of Life and Care Deficiencies · Tag F0742 | D Potential harm, isolated | Corrected June 5, 2025 |
| June 28, 2023 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | F Potential harm, widespread | Corrected July 28, 2023 |
| June 28, 2023 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected July 28, 2023 |
| June 28, 2023 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | D Potential harm, isolated | Corrected July 28, 2023 |
| June 28, 2023 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | D Potential harm, isolated | Corrected July 28, 2023 |
| June 28, 2023 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | D Potential harm, isolated | Corrected July 28, 2023 |
| June 28, 2023 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | D Potential harm, isolated | Corrected July 28, 2023 |
| June 28, 2023 Fire safety | Meet other general requirements that are deficient. Services Deficiencies · Tag K0500 | D Potential harm, isolated | Corrected July 28, 2023 |
| June 28, 2023 Fire safety | Provide a written emergency evacuation plan. Miscellaneous Deficiencies · Tag K0711 | D Potential harm, isolated | Corrected July 28, 2023 |
| June 28, 2023 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | D Potential harm, isolated | Corrected July 28, 2023 |
| June 28, 2023 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected July 28, 2023 |
| June 28, 2023 Fire safety | Meet requirements for the use of electrical equipment. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0919 | D Potential harm, isolated | Corrected July 28, 2023 |
| June 28, 2023 Standard | Observe each nurse aide's job performance and give regular training. Nursing and Physician Services Deficiencies · Tag F0730 | E Potential harm, pattern | Corrected August 9, 2023 |
| June 28, 2023 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | E Potential harm, pattern | Corrected August 9, 2023 |
| June 28, 2023 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected August 9, 2023 |
| June 28, 2023 Standard | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. Nursing and Physician Services Deficiencies · Tag F0726 | D Potential harm, isolated | Corrected August 9, 2023 |
| June 28, 2023 Standard | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0698 | D Potential harm, isolated | Corrected August 9, 2023 |
| June 28, 2023 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected August 9, 2023 |
| June 28, 2023 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected August 9, 2023 |
| June 28, 2023 Standard | Provide timely, quality laboratory services/tests to meet the needs of residents. Administration Deficiencies · Tag F0770 | D Potential harm, isolated | Corrected August 9, 2023 |
| July 30, 2021 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected August 9, 2021 |
| July 30, 2021 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected September 8, 2021 |
| July 30, 2021 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected September 10, 2021 |
| July 30, 2021 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected September 10, 2021 |
| July 30, 2021 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected September 10, 2021 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| GLOBAL WORLD INVESTORS Organization | 5% or greater direct ownership interest | 10% | 04/01/1999 |
| KRAUSZ, HERSCH Individual | 5% or greater direct ownership interest | 21% | 04/01/1999 |
| MELAMED, SOLOMON Individual | 5% or greater direct ownership interest | — | 04/01/1999 |
| PREMIER FIRST INVESTORS, LLLP Organization | 5% or greater direct ownership interest | 10% | 04/01/1999 |
| SALAZAR, V. ROBERT Individual | 5% or greater direct ownership interest | 31% | 04/01/1999 |
| SEBBAG, DAVID Individual | 5% or greater direct ownership interest | 21% | 04/01/1999 |
| WRIGHT, CHRISTOPHER Individual | 5% or greater direct ownership interest | 5% | 04/01/1999 |
| I CARE MANAGEMENT Organization | operational/managerial control | NOT APPLICABLE | 01/01/2001 |
| WRIGHT, CHRISTOPHER Individual | operational/managerial control | NOT APPLICABLE | 04/01/1999 |
Other nursing homes near Touchpoints at Chestnut
Bickford Health Care Center
14 Main Street, Windsor Locks, CT 06096 · under 1 mi
Non-profit · 48 beds
- Special Focus candidate
- Abuse citation
★★★★★1Much below averageFresh River Healthcare
96 Prospect Hill Rd, East Windsor, CT 06088 · under 1 mi
For-profit · 140 beds · Part of Icare Health Network
★★★★★5Much above averageSt Joseph's Residence
1365 Enfield St, Enfield, CT 06082 · 3.5 mi
Non-profit · 25 beds
- CMS high performer
★★★★★5Much above averageSuffield House Rehabilitation and Healthcare Cente
1 Canal Road, Suffield, CT 06078 · 4.2 mi
For-profit · 128 beds · Part of Atlas Healthcare
★★★★★4Above averageAutumn Lake Healthcare at Windsor
581 Poquonock Ave, Windsor, CT 06095 · 4.3 mi
For-profit · 108 beds
- Abuse citation
★★★★★1Much below averageParkway Pavilion Health and Rehabilitation Center
1157 Enfield Street, Enfield, CT 06082 · 4.4 mi
For-profit · 130 beds
- Abuse citation
★★★★★1Much below average
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Frequently asked questions
What is Touchpoints at Chestnut's rating?
Touchpoints at Chestnut has 3 out of 5 stars on the CMS overall star rating. The average for Connecticut nursing homes is 3 stars.
How many inspection citations did Touchpoints at Chestnut receive?
Its most recent standard health inspection found 16 citations, compared with a Connecticut average of 13. Every citation is listed on this page with its severity.
Does Touchpoints at Chestnut accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Touchpoints at Chestnut?
It is for profit - corporation and part of Icare Health Network. The ownership section on this page lists the owners and managers reported to CMS.
Where is Touchpoints at Chestnut and how do I contact it?
Touchpoints at Chestnut is at 171 Main St, East Windsor, CT 06088. Phone: (860) 292-5394.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.