nursing home in Cromwell, CT
Pilgrim Manor
52 Missionary Rd, Cromwell, CT 06416 · (860) 635-5511
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★5
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Pilgrim Manor at a glance
Pilgrim Manor is a 60-bed non-profit nursing home in Cromwell, Connecticut (Capitol County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the Connecticut average of 3.
Residents receive about 3.9 hours of nursing care per day (0.9 of them from registered nurses), better than the state average of 3.7 hours.
Its most recent standard health inspection (April 23, 2024) found 6 health citations. The Connecticut average is 13.
Federal regulators fined it 1 time in the past three years, totaling $12,048.
Nursing staff turnover is 37.7% per year (state average 37.4%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 60
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Covenant Living
- Medicare-certified since
- February 1, 1987
- Continuing care retirement community
- Yes
- Resident/family council
- None
- County
- Capitol County
- CMS Certification Number
- 075306
Ratings
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.7 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 3.2 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3.6 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 3.4 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 3.7 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.94 hrs | 3.73 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.86 hrs | 0.69 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.42 hrs | 2.22 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 3.66 hrs | 3.37 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 37.7% | 37.4% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 23.1% | 38.6% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 6 | 13 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 3 | 3 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 38 | 80.8 | 80.6 | Better |
Penalties
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $12,048 | $23,730 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 60 | 118 | 107 | |
| Average residents per day | 54 | 103 | 86 | |
| Occupancy | 90.5% | 88.3% | 80.9% |
Long-stay residents
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1.6% | 3.5% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 2% | 4% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 5.5% | 17.8% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 1.1% | 1.5% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.5% | 0.7% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 19.4% | 18% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 25.1% | 16.4% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 8.5% | 6.5% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 1.1% | 22.3% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 22.2% | 17.6% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 21.1% | 24.7% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 93.5% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 88.6% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.5% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 95.1% | 69.7% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 100% | 71.8% | 82% | Better |
Inspection citations
State inspectors cited this home for 16 health deficiencies and 0 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| May 1, 2025 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected May 22, 2025 |
| May 1, 2025 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected May 22, 2025 |
| May 1, 2025 Complaint | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected May 22, 2025 |
| May 1, 2025 Complaint | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected May 22, 2025 |
| May 24, 2024 Complaint | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected June 14, 2024 |
| April 23, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected May 16, 2024 |
| April 23, 2024 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected May 16, 2024 |
| April 23, 2024 Standard | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted Resident Assessment and Care Planning Deficiencies · Tag F0655 | D Potential harm, isolated | Corrected May 16, 2024 |
| April 23, 2024 Complaint | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected May 16, 2024 |
| April 23, 2024 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected May 16, 2024 |
| April 23, 2024 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected May 16, 2024 |
| January 31, 2020 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected February 28, 2020 |
| January 31, 2020 Standard | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected February 28, 2020 |
| January 31, 2020 Standard | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected February 28, 2020 |
| January 31, 2020 Standard | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. Resident Assessment and Care Planning Deficiencies · Tag F0640 | B No harm, pattern | Corrected February 28, 2020 |
| March 7, 2019 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected March 27, 2019 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $12,048 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| April 23, 2024 | Fine | $12,048 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| COVENANT LIVING COMMUNITIES & SERVICES Organization | 5% or greater direct ownership interest | 100% | 01/03/2014 |
| AAGAARD, JON Individual | corporate director | NOT APPLICABLE | 07/01/2013 |
| CHRISTENSEN, PAMELA Individual | corporate director | NOT APPLICABLE | 07/01/2013 |
| EASTBURG, MARK Individual | corporate director | NOT APPLICABLE | 07/01/2013 |
| ESPINOSA, MARC Individual | corporate director | NOT APPLICABLE | 07/01/2013 |
| HODGKINSON, DONALD Individual | corporate director | NOT APPLICABLE | 07/01/2013 |
| MANLOVE, MATT Individual | corporate director | NOT APPLICABLE | 07/01/2017 |
| OXENDALE, ROGER Individual | corporate director | NOT APPLICABLE | 07/01/2017 |
| STANTE, MARLENE Individual | corporate director | NOT APPLICABLE | 07/01/2013 |
| VINING, ANNE Individual | corporate director | NOT APPLICABLE | 07/01/2013 |
| CUNLIFFE, TERRI Individual | corporate officer | NOT APPLICABLE | 03/19/2009 |
| ERICKSON, DAVID Individual | corporate officer | NOT APPLICABLE | 01/31/2008 |
| HOLT, JODY Individual | corporate officer | NOT APPLICABLE | 06/02/2017 |
| COVENANT LIVING COMMUNITIES & SERVICES Organization | operational/managerial control | NOT APPLICABLE | 01/03/2014 |
| HOLT, JODY Individual | operational/managerial control | NOT APPLICABLE | 07/01/2013 |
| CUNLIFFE, TERRI Individual | w-2 managing employee | NOT APPLICABLE | 03/19/2009 |
| HOLT, JODY Individual | w-2 managing employee | NOT APPLICABLE | 06/02/2017 |
Other nursing homes near Pilgrim Manor
Autumn Lake Healthcare at Cromwell
385 Main Street, Cromwell, CT 06416 · under 1 mi
For-profit · 175 beds · Part of Autumn Lake Healthcare
★★★★★4Above averagePortland Care & Rehab Centre, INC
333 Main St, Portland, CT 06480 · 1.9 mi
For-profit · 65 beds
- CMS high performer
★★★★★5Much above averageApple Rehab Cromwell
156 Berlin Road, Cromwell, CT 06416 · 2.8 mi
For-profit · 85 beds · Part of Apple Rehab
★★★★★2Below averageWater's Edge Center for Health & Rehabilitation
111 Church Street, Middletown, CT 06457 · 3.2 mi
For-profit · 150 beds · Part of National Health Care Associates
- Abuse citation
★★★★★3AverageWadsworth Glen Health Care and Rehabilitation Cent
30 Boston Rd, Middletown, CT 06457 · 3.4 mi
For-profit · 102 beds · Part of Athena Healthcare Systems
- Abuse citation
★★★★★1Much below averageJohn L. Levitow Health Care Center
287 West St, Rocky Hill, CT 06067 · 3.6 mi
Government · 125 beds
- CMS high performer
★★★★★5Much above average
Frequently asked questions
What is Pilgrim Manor's rating?
Pilgrim Manor has 5 out of 5 stars on the CMS overall star rating. The average for Connecticut nursing homes is 3 stars.
How many inspection citations did Pilgrim Manor receive?
Its most recent standard health inspection found 6 citations, compared with a Connecticut average of 13. Every citation is listed on this page with its severity.
Does Pilgrim Manor accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Pilgrim Manor?
It is non profit - corporation and part of Covenant Living. The ownership section on this page lists the owners and managers reported to CMS.
Where is Pilgrim Manor and how do I contact it?
Pilgrim Manor is at 52 Missionary Rd, Cromwell, CT 06416. Phone: (860) 635-5511.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.