nursing home in West Hartford, CT
Saint Mary Home
2021 Albany Ave, West Hartford, CT 06117 · (860) 570-8200
★★★★★3
Average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★4
- Quality measures★★★★★5
- Abuse citation
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Saint Mary Home at a glance
Saint Mary Home is a 256-bed non-profit nursing home in West Hartford, Connecticut (Capitol County).
CMS gives it 3 out of 5 stars on its overall star rating, close to the Connecticut average of 3.
Residents receive about 3.8 hours of nursing care per day (0.7 of them from registered nurses), close to the state average of 3.7 hours.
Its most recent standard health inspection (November 12, 2024) found 10 health citations. The Connecticut average is 13.
It has not received a federal fine in the past three years.
Nursing staff turnover is 23.8% per year (state average 37.4%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 256
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Trinity Health
- Medicare-certified since
- January 1, 1967
- Continuing care retirement community
- Yes
- Resident/family council
- Resident
- County
- Capitol County
- CMS Certification Number
- 075085
Ratings
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 3 / 5 | 3 / 5 | 3 / 5 | Average |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.7 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 3.2 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3.6 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 4 / 5 | 3.4 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 3.7 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.80 hrs | 3.73 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.70 hrs | 0.69 hrs | 0.69 hrs | Average |
| Nurse aide hours per resident per day (higher is better) | 2.28 hrs | 2.22 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 3.51 hrs | 3.37 hrs | 3.42 hrs | Average |
| Nursing staff turnover (yearly) (lower is better) | 23.8% | 37.4% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 30% | 38.6% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 10 | 13 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 3 | 3 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 70 | 80.8 | 80.6 | Better |
Penalties
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $23,730 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 256 | 118 | 107 | |
| Average residents per day | 199 | 103 | 86 | |
| Occupancy | 77.7% | 88.3% | 80.9% |
Long-stay residents
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 4.2% | 3.5% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 2.7% | 4% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 10.7% | 17.8% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 1.7% | 1.5% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.5% | 0.7% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 17.3% | 18% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 17.8% | 16.4% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 3.5% | 6.5% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 22.3% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 10.3% | 17.6% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 27.1% | 24.7% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 93.5% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 88.6% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.5% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 99.4% | 69.7% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 97.1% | 71.8% | 82% | Better |
Inspection citations
State inspectors cited this home for 26 health deficiencies and 17 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| March 3, 2026 Complaint | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Past Non-Compliance |
| February 4, 2026 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected February 2, 2026 |
| November 19, 2025 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected November 26, 2025 |
| November 12, 2024 Fire safety | Have proper fire barriers, ventilation and signs for the transfilling of oxygen. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0927 | D Potential harm, isolated | Corrected December 11, 2024 |
| November 12, 2024 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | D Potential harm, isolated | Corrected November 7, 2024 |
| November 12, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected December 11, 2024 |
| November 12, 2024 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | D Potential harm, isolated | Corrected January 3, 2025 |
| November 12, 2024 Fire safety | Meet requirements for the installation and maintenance of medical gas and medical vacuum systems. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0902 | D Potential harm, isolated | Corrected December 11, 2024 |
| November 12, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected December 11, 2024 |
| November 12, 2024 Fire safety | Meet requirements for the use of electrical equipment. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0919 | D Potential harm, isolated | Corrected December 17, 2024 |
| November 12, 2024 Standard | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. Infection Control Deficiencies · Tag F0887 | F Potential harm, widespread | Corrected December 20, 2024 |
| November 12, 2024 Standard | Give residents a notice of rights, rules, services and charges. Resident Rights Deficiencies · Tag F0572 | E Potential harm, pattern | Corrected December 20, 2024 |
| November 12, 2024 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected December 20, 2024 |
| November 12, 2024 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | E Potential harm, pattern | Corrected December 20, 2024 |
| November 12, 2024 Standard | Protect each resident from separation (from other residents, his/her room, or confinement to his/her room). Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0603 | E Potential harm, pattern | Corrected December 20, 2024 |
| November 12, 2024 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected December 20, 2024 |
| November 12, 2024 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected December 20, 2024 |
| September 10, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected October 16, 2024 |
| September 10, 2024 Complaint | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected October 16, 2024 |
| August 8, 2024 Complaint | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected September 9, 2024 |
| June 11, 2024 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected July 12, 2024 |
| January 26, 2024 Complaint | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected March 15, 2024 |
| February 16, 2022 Fire safety | Establish policies and procedures including evacuation. Emergency Preparedness Deficiencies · Tag E0020 | E Potential harm, pattern | Corrected February 24, 2022 |
| February 16, 2022 Fire safety | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. Egress Deficiencies · Tag K0223 | E Potential harm, pattern | Corrected February 24, 2022 |
| February 16, 2022 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected February 24, 2022 |
| February 16, 2022 Fire safety | Provide a written emergency evacuation plan. Miscellaneous Deficiencies · Tag K0711 | E Potential harm, pattern | Corrected February 24, 2022 |
| February 16, 2022 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | D Potential harm, isolated | Corrected February 24, 2022 |
| February 16, 2022 Standard | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | G Actual harm, isolated | Corrected March 28, 2022 |
| February 16, 2022 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected March 28, 2022 |
| February 16, 2022 Standard | Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. Nutrition and Dietary Deficiencies · Tag F0807 | E Potential harm, pattern | Corrected March 28, 2022 |
| February 16, 2022 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected March 28, 2022 |
| February 16, 2022 Standard | Make sure that a working call system is available in each resident's bathroom and bathing area. Environmental Deficiencies · Tag F0919 | D Potential harm, isolated | Corrected March 28, 2022 |
| February 16, 2022 Standard | Protect each resident from the wrongful use of the resident's belongings or money. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0602 | D Potential harm, isolated | Corrected March 28, 2022 |
| February 16, 2022 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected March 28, 2022 |
| July 25, 2019 Fire safety | Meet other general requirements that are deficient. Egress Deficiencies · Tag K0300 | D Potential harm, isolated | Corrected September 4, 2019 |
| July 25, 2019 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | D Potential harm, isolated | Corrected September 4, 2019 |
| July 25, 2019 Fire safety | Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors. Miscellaneous Deficiencies · Tag K0700 | D Potential harm, isolated | Corrected September 4, 2019 |
| July 25, 2019 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | D Potential harm, isolated | Corrected September 4, 2019 |
| July 25, 2019 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected September 4, 2019 |
| July 25, 2019 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected August 30, 2019 |
| July 25, 2019 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected August 30, 2019 |
| July 25, 2019 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected August 30, 2019 |
| July 25, 2019 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | D Potential harm, isolated | Corrected August 30, 2019 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| MERCY COMMUNITY HEALTH INC. Organization | 5% or greater direct ownership interest | 100% | 01/01/1997 |
| TRINITY CONTINUING CARE SERVICES Organization | 5% or greater indirect ownership interest | 100% | 07/01/2016 |
| HAMILTON-CRAWFORD, JANICE Individual | corporate director | NOT APPLICABLE | 01/01/2022 |
| JOHNSON, PATRICK Individual | corporate director | NOT APPLICABLE | 12/31/2011 |
| KANE, ANN Individual | corporate director | NOT APPLICABLE | 01/01/2022 |
| LATOVICK, PAMELA Individual | corporate director | NOT APPLICABLE | 07/01/2016 |
| MCKEON, PATRICIA Individual | corporate director | NOT APPLICABLE | 01/01/2022 |
| MURPHY, PETER Individual | corporate director | NOT APPLICABLE | 05/31/2013 |
| RAMAN, SHYAMALA Individual | corporate director | NOT APPLICABLE | 01/01/2022 |
| SINGH, GAGANDEEP Individual | corporate director | NOT APPLICABLE | 01/01/2022 |
| WALKER, MARK Individual | corporate director | NOT APPLICABLE | 05/31/2011 |
| BOWENS, MARCUS Individual | corporate officer | NOT APPLICABLE | 03/01/2022 |
| HAMILTON-CRAWFORD, JANICE Individual | corporate officer | NOT APPLICABLE | 06/05/2022 |
| DEMAIDA, RACHAEL Individual | w-2 managing employee | NOT APPLICABLE | 01/01/2022 |
| LATOVICK, PAMELA Individual | w-2 managing employee | NOT APPLICABLE | 07/01/2016 |
Other nursing homes near Saint Mary Home
Chelsea Place Care Center LLC
25 Lorraine St, Hartford, CT 06105 · 1.6 mi
For-profit · 216 beds · Part of Icare Health Network
- Abuse citation
★★★★★1Much below averageWest Hartford Health & Rehabilitation Center
130 Loomis Dr, West Hartford, CT 06107 · 1.6 mi
For-profit · 160 beds
★★★★★5Much above averageHebrew Center for Health and Rehabilitation
1 Abrahams Blvd, West Hartford, CT 06117 · 1.8 mi
For-profit · 257 beds · Part of National Health Care Associates
- Abuse citation
★★★★★3AverageParkville Care Center
5 Greenwood Street, Hartford, CT 06106 · 2.2 mi
For-profit · 145 beds · Part of Icare Health Network
★★★★★3AverageBloomfield Center for Nursing & Rehabilitation
355 Park Avenue, Bloomfield, CT 06002 · 2.6 mi
For-profit · 120 beds · Part of National Health Care Associates
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★★★★★2Below averageTouchpoints at Bloomfield
140 Park Ave, Bloomfield, CT 06002 · 2.8 mi
For-profit · 146 beds · Part of Icare Health Network
★★★★★4Above average
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Frequently asked questions
What is Saint Mary Home's rating?
Saint Mary Home has 3 out of 5 stars on the CMS overall star rating. The average for Connecticut nursing homes is 3 stars.
How many inspection citations did Saint Mary Home receive?
Its most recent standard health inspection found 10 citations, compared with a Connecticut average of 13. Every citation is listed on this page with its severity.
Does Saint Mary Home accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Saint Mary Home?
It is non profit - corporation and part of Trinity Health. The ownership section on this page lists the owners and managers reported to CMS.
Where is Saint Mary Home and how do I contact it?
Saint Mary Home is at 2021 Albany Ave, West Hartford, CT 06117. Phone: (860) 570-8200.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.