nursing home in Whittier, CA

The Orchard - Post Acute Care

12385 E. Washington Blvd, Whittier, CA 90606 · (562) 693-7701

★★★★★2
Below average
CMS overall star rating
  • Health inspections★★★★★2
  • Staffing★★★★★4
  • Quality measuresNot rated

Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data

The Orchard - Post Acute Care at a glance

The Orchard - Post Acute Care is a 162-bed for-profit nursing home in Whittier, California (Los Angeles County).

CMS gives it 2 out of 5 stars on its overall star rating, worse than the California average of 3.2.

Residents receive about 4.3 hours of nursing care per day (0.3 of them from registered nurses), close to the state average of 4.5 hours.

Its most recent standard health inspection (August 7, 2025) found 25 health citations. The California average is 15.5.

Federal regulators fined it 1 time in the past three years, totaling $14,950.

Nursing staff turnover is 30.9% per year (state average 36.7%).

Facility details

Type
Nursing home
Ownership
For Profit - Limited Liability Company
Beds
162
Certified for
Medicare and Medicaid
Chain / affiliated entity
The Ensign Group
Medicare-certified since
December 31, 1971
Resident/family council
Resident
County
Los Angeles County
CMS Certification Number
055706

Ratings

MeasureThis facilityCalifornia avg.U.S. avg.vs. U.S.
Overall star rating ⓘ (higher is better)2 / 53.2 / 53 / 5Worse
Health inspection rating ⓘ (higher is better)2 / 52.8 / 52.8 / 5Worse
Staffing rating ⓘ (higher is better)4 / 53.3 / 52.9 / 5Better
Short-stay (rehab) quality rating (higher is better)4 / 53.6 / 53.3 / 5Better

Staffing

This facility4.34 hrsCalifornia average4.52 hrsU.S. average3.86 hrs
Total nurse staff hours per resident per day: this facility vs. California and U.S. averages
MeasureThis facilityCalifornia avg.U.S. avg.vs. U.S.
Total nurse staff hours per resident per day ⓘ (higher is better)4.34 hrs4.52 hrs3.86 hrsBetter
Registered nurse hours per resident per day (higher is better)0.29 hrs0.67 hrs0.69 hrsWorse
Nurse aide hours per resident per day (higher is better)2.97 hrs2.65 hrs2.32 hrsBetter
Weekend nurse staff hours per resident per day (higher is better)4.02 hrs4.09 hrs3.42 hrsBetter
Nursing staff turnover (yearly) (lower is better)30.9%36.7%45.8%Better
Registered nurse turnover (yearly) (lower is better)28.6%38.1%42.9%Better
Administrators who left in the past year (lower is better)001Better

Inspections

This facility25California average16U.S. average9
Health citations in the most recent inspection: this facility vs. California and U.S. averages
MeasureThis facilityCalifornia avg.U.S. avg.vs. U.S.
Health citations in the most recent inspection (lower is better)25169Worse
Citations from complaint investigations (latest cycle) (lower is better)1043Worse
Weighted health inspection score ⓘ (lower is better)133105.880.6Worse

Penalties

This facility1California average1U.S. average1
Fines in the past 3 years: this facility vs. California and U.S. averages
MeasureThis facilityCalifornia avg.U.S. avg.vs. U.S.
Fines in the past 3 years (lower is better)111Worse
Total fines in the past 3 years (lower is better)$14,950$23,986$30,972Better
All federal penalties in the past 3 years (lower is better)111Average

Size

MeasureThis facilityCalifornia avg.U.S. avg.vs. U.S.
Certified beds16299107
Average residents per day1508886
Occupancy92.6%88.4%80.9%

Long-stay residents

This facility0%California average1.6%U.S. average3.2%
Long-stay residents with a fall causing major injury: this facility vs. California and U.S. averages
MeasureThis facilityCalifornia avg.U.S. avg.vs. U.S.
Long-stay residents with a fall causing major injury (lower is better)0%1.6%3.2%Better
Long-stay residents with pressure ulcers (lower is better)5.4%4.3%4.6%Worse
Long-stay residents with a urinary tract infection (lower is better)0.2%1.2%1.6%Better
Long-stay residents with a catheter left in the bladder (lower is better)0.3%0.8%0.8%Better
Long-stay residents needing more help with daily activities (lower is better)9.2%10.2%13.9%Better
Long-stay residents whose walking worsened (lower is better)4.3%9.8%14.1%Better
Long-stay residents who lose too much weight (lower is better)0%4%5.2%Better
Long-stay residents with depressive symptoms (lower is better)12.7%7.3%12.8%Average
Long-stay residents who were physically restrained (lower is better)0%0.4%0.1%Better
Long-stay residents given anti-anxiety or sleep medication (lower is better)18%13.7%19.5%Better
Long-stay residents with new or worse incontinence (lower is better)19.5%10.2%19%Average
Long-stay residents given a flu vaccine (higher is better)100%98.2%95.5%Average
Long-stay residents given a pneumonia vaccine (higher is better)100%98.6%93.6%Better

Short-stay residents

This facility0.2%California average1.5%U.S. average1.6%
Short-stay residents newly given antipsychotic medication: this facility vs. California and U.S. averages
MeasureThis facilityCalifornia avg.U.S. avg.vs. U.S.
Short-stay residents newly given antipsychotic medication (lower is better)0.2%1.5%1.6%Better
Short-stay residents given a flu vaccine (higher is better)99.6%93.2%79.8%Better
Short-stay residents given a pneumonia vaccine (higher is better)99.9%94.4%82%Better

Inspection citations

State inspectors cited this home for 59 health deficiencies and 9 fire safety deficiencies in the inspection records CMS currently publishes. 2 citations involved actual harm.

DateCitationSeverityStatus
July 31, 2026
Complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies · Tag F0628
D
Potential harm, isolated
Deficient, Provider has no plan of correction
July 23, 2026
Complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies · Tag F0921
E
Potential harm, pattern
Deficient, Provider has no plan of correction
July 23, 2026
Complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
E
Potential harm, pattern
Deficient, Provider has no plan of correction
July 23, 2026
Complaint
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Tag F0695
E
Potential harm, pattern
Deficient, Provider has no plan of correction
July 23, 2026
Complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
D
Potential harm, isolated
Deficient, Provider has no plan of correction
July 23, 2026
Complaint
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies · Tag F0655
D
Potential harm, isolated
Deficient, Provider has no plan of correction
July 14, 2026
Complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Tag F0842
D
Potential harm, isolated
Deficient, Provider has no plan of correction
March 11, 2026
Complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609
D
Potential harm, isolated
Corrected April 3, 2026
March 11, 2026
Complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607
D
Potential harm, isolated
Corrected April 3, 2026
November 19, 2025
Complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Tag F0684
D
Potential harm, isolated
Corrected December 4, 2025
August 7, 2025
Fire safety
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies · Tag K0353
F
Potential harm, widespread
Corrected August 30, 2025
August 7, 2025
Fire safety
Have properly installed electrical wiring and gas equipment.
Services Deficiencies · Tag K0511
D
Potential harm, isolated
Corrected August 30, 2025
August 7, 2025
Fire safety
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies · Tag K0321
D
Potential harm, isolated
Corrected August 30, 2025
August 7, 2025
Fire safety
Install corridor and hallway doors that block smoke.
Smoke Deficiencies · Tag K0363
D
Potential harm, isolated
Corrected August 30, 2025
August 7, 2025
Standard
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
E
Potential harm, pattern
Corrected August 30, 2025
August 7, 2025
Standard
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Tag F0842
E
Potential harm, pattern
Corrected August 30, 2025
August 7, 2025
Standard
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Tag F0641
E
Potential harm, pattern
Corrected August 30, 2025
August 7, 2025
Standard
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Tag F0761
E
Potential harm, pattern
Corrected August 30, 2025
August 7, 2025
Standard
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
E
Potential harm, pattern
Corrected September 2, 2025
August 7, 2025
Standard
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies · Tag F0921
E
Potential harm, pattern
Corrected August 30, 2025
August 7, 2025
Standard
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies · Tag F0554
D
Potential harm, isolated
Corrected August 30, 2025
August 7, 2025
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
D
Potential harm, isolated
Corrected August 30, 2025
August 7, 2025
Standard
Provide routine and 24-hour emergency dental care for each resident.
Quality of Life and Care Deficiencies · Tag F0790
D
Potential harm, isolated
Corrected August 30, 2025
August 7, 2025
Standard
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Tag F0755
D
Potential harm, isolated
Corrected August 30, 2025
August 7, 2025
Standard
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies · Tag F0692
D
Potential harm, isolated
Corrected August 30, 2025
August 7, 2025
Standard
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Tag F0690
D
Potential harm, isolated
Corrected August 30, 2025
August 7, 2025
Standard
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Tag F0686
D
Potential harm, isolated
Corrected August 30, 2025
August 7, 2025
Standard
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies · Tag F0676
D
Potential harm, isolated
Corrected August 30, 2025
August 7, 2025
Standard
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · Tag F0580
D
Potential harm, isolated
Corrected August 30, 2025
July 11, 2025
Complaint
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Tag F0641
D
Potential harm, isolated
Corrected August 3, 2025
July 11, 2025
Complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
D
Potential harm, isolated
Corrected August 3, 2025
July 11, 2025
Complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · Tag F0580
D
Potential harm, isolated
Corrected August 3, 2025
July 11, 2025
Complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Tag F0842
D
Potential harm, isolated
Corrected August 3, 2025
July 11, 2025
Complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
D
Potential harm, isolated
Corrected August 3, 2025
April 29, 2025
Complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Tag F0686
G
Actual harm, isolated
Corrected May 23, 2025
July 26, 2024
Complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
G
Actual harm, isolated
Corrected August 15, 2024
July 26, 2024
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
E
Potential harm, pattern
Corrected August 15, 2024
July 26, 2024
Standard
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
E
Potential harm, pattern
Corrected August 15, 2024
July 26, 2024
Standard
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies · Tag F0921
E
Potential harm, pattern
Corrected August 15, 2024
July 26, 2024
Standard
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies · Tag F0557
D
Potential harm, isolated
Corrected August 15, 2024
July 26, 2024
Standard
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · Tag F0804
D
Potential harm, isolated
Corrected August 15, 2024
July 26, 2024
Standard
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Tag F0755
D
Potential harm, isolated
Corrected August 15, 2024
July 26, 2024
Standard
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies · Tag F0698
D
Potential harm, isolated
Corrected August 15, 2024
July 26, 2024
Standard
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies · Tag F0697
D
Potential harm, isolated
Corrected August 15, 2024
July 26, 2024
Standard
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Tag F0695
D
Potential harm, isolated
Corrected August 15, 2024
July 26, 2024
Standard
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Tag F0677
D
Potential harm, isolated
Corrected August 15, 2024
July 26, 2024
Standard
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
D
Potential harm, isolated
Corrected August 15, 2024
July 26, 2024
Standard
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies · Tag F0558
D
Potential harm, isolated
Corrected August 15, 2024
September 28, 2023
Complaint
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Administration Deficiencies · Tag F0777
D
Potential harm, isolated
Corrected October 19, 2023
December 9, 2021
Fire safety
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies · Tag E0031
F
Potential harm, widespread
Corrected January 13, 2022
December 9, 2021
Fire safety
Have properly installed electrical wiring and gas equipment.
Services Deficiencies · Tag K0511
F
Potential harm, widespread
Corrected January 13, 2022
December 9, 2021
Fire safety
Install an approved automatic sprinkler system.
Smoke Deficiencies · Tag K0351
F
Potential harm, widespread
Corrected January 13, 2022
December 9, 2021
Fire safety
Construct fire resistant interior walls.
Smoke Deficiencies · Tag K0331
F
Potential harm, widespread
Corrected January 13, 2022
December 9, 2021
Fire safety
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies · Tag K0321
F
Potential harm, widespread
Corrected January 13, 2022
December 9, 2021
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
E
Potential harm, pattern
Corrected January 19, 2022
December 9, 2021
Standard
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies · Tag F0759
E
Potential harm, pattern
Corrected January 19, 2022
December 9, 2021
Standard
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Tag F0755
E
Potential harm, pattern
Corrected January 19, 2022
December 9, 2021
Standard
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies · Tag F0688
E
Potential harm, pattern
Corrected January 19, 2022
December 9, 2021
Standard
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
E
Potential harm, pattern
Corrected January 19, 2022
December 9, 2021
Standard
Perform COVID19 testing on residents and staff.
Infection Control Deficiencies · Tag F0886
E
Potential harm, pattern
Corrected January 19, 2022
December 9, 2021
Standard
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
E
Potential harm, pattern
Corrected January 19, 2022
December 9, 2021
Standard
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Administration Deficiencies · Tag F0849
E
Potential harm, pattern
Corrected January 19, 2022
December 9, 2021
Standard
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
E
Potential harm, pattern
Corrected January 19, 2022
December 9, 2021
Standard
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies · Tag F0697
D
Potential harm, isolated
Corrected January 19, 2022
December 9, 2021
Standard
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Tag F0584
D
Potential harm, isolated
Corrected January 19, 2022
December 9, 2021
Standard
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · Tag F0578
D
Potential harm, isolated
Corrected January 19, 2022
December 9, 2021
Standard
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies · Tag F0679
D
Potential harm, isolated
Corrected January 19, 2022
December 9, 2021
Standard
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Tag F0761
D
Potential harm, isolated
Corrected January 19, 2022

Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.

Fines and payment denials

CMS reports 1 federal penalty in the past three years, including $14,950 in fines.

DatePenaltyAmount / length
April 29, 2025Fine$14,950

Owners and managers

Individuals and organizations reported to CMS as owning or operating this nursing home.

NameRoleShareSince
ENSIGN SERVICES INC
Organization
adp of the snfNOT APPLICABLE01/01/2022
HUEFNER, MATTHEW
Individual
adp of the snfNOT APPLICABLE01/07/2019
KEETCH, CHAD
Individual
adp of the snfNOT APPLICABLE03/01/2011
KHAN, AUSIM
Individual
adp of the snfNOT APPLICABLE01/01/2016
MADISON HEALTH HOLDINGS LLC
Organization
adp of the snfNOT APPLICABLE01/01/2022
STANDARD BEARER HEALTHCARE OP, LP
Organization
adp of the snfNOT APPLICABLE01/01/2022
THE ENSIGN GROUP INC
Organization
adp of the snfNOT APPLICABLE01/01/2022
KIM, JESSE
Individual
corporate directorNOT APPLICABLE01/01/2023
BURNAM, SOON
Individual
corporate officerNOT APPLICABLE01/01/2022
KEETCH, CHAD
Individual
corporate officerNOT APPLICABLE03/01/2011
PORT, BARRY
Individual
individual is an owner, partner or trustee of any adp of the snfNOT APPLICABLE02/12/2026
BURNAM, SOON
Individual
managing control - governing bodyNOT APPLICABLE01/01/2022
HUEFNER, MATTHEW
Individual
managing control - governing bodyNOT APPLICABLE01/07/2019
KHAN, AUSIM
Individual
managing control - governing bodyNOT APPLICABLE01/01/2016
HUEFNER, MATTHEW
Individual
operational/managerial controlNOT APPLICABLE01/07/2019
KEETCH, CHAD
Individual
operational/managerial controlNOT APPLICABLE03/01/2011
KHAN, AUSIM
Individual
operational/managerial controlNOT APPLICABLE01/01/2016

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Frequently asked questions

What is The Orchard - Post Acute Care's rating?

The Orchard - Post Acute Care has 2 out of 5 stars on the CMS overall star rating. The average for California nursing homes is 3.2 stars.

How many inspection citations did The Orchard - Post Acute Care receive?

Its most recent standard health inspection found 25 citations, compared with a California average of 15.5. Every citation is listed on this page with its severity.

Does The Orchard - Post Acute Care accept Medicare and Medicaid?

CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.

Who owns The Orchard - Post Acute Care?

It is for profit - limited liability company and part of The Ensign Group. The ownership section on this page lists the owners and managers reported to CMS.

Where is The Orchard - Post Acute Care and how do I contact it?

The Orchard - Post Acute Care is at 12385 E. Washington Blvd, Whittier, CA 90606. Phone: (562) 693-7701.

About this data

Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.