nursing home in Los Angeles, CA

Hollenbeck Palms

573 S. Boyle Ave., Los Angeles, CA 90033 · (213) 263-6195

★★★★★4
Above average
CMS overall star rating
  • Health inspections★★★★★3
  • Staffing★★★★★5
  • Quality measures★★★★★3

Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data

Hollenbeck Palms at a glance

Hollenbeck Palms is a 106-bed non-profit nursing home in Los Angeles, California (Los Angeles County).

CMS gives it 4 out of 5 stars on its overall star rating, better than the California average of 3.2.

Residents receive about 4.6 hours of nursing care per day (0.8 of them from registered nurses), close to the state average of 4.5 hours.

Its most recent standard health inspection (December 12, 2025) found 13 health citations. The California average is 15.5.

It has not received a federal fine in the past three years.

Nursing staff turnover is 28.1% per year (state average 36.7%).

Facility details

Type
Nursing home
Ownership
Non Profit - Corporation
Beds
106
Certified for
Medicare and Medicaid
Medicare-certified since
January 1, 1967
Continuing care retirement community
Yes
Resident/family council
Resident
County
Los Angeles County
CMS Certification Number
055115

Ratings

MeasureThis facilityCalifornia avg.U.S. avg.vs. U.S.
Overall star rating ⓘ (higher is better)4 / 53.2 / 53 / 5Better
Health inspection rating ⓘ (higher is better)3 / 52.8 / 52.8 / 5Average
Staffing rating ⓘ (higher is better)5 / 53.3 / 52.9 / 5Better
Quality measures rating ⓘ (higher is better)3 / 54.1 / 53.6 / 5Worse
Long-stay quality rating (higher is better)2 / 54.4 / 53.8 / 5Worse
Short-stay (rehab) quality rating (higher is better)4 / 53.6 / 53.3 / 5Better

Staffing

This facility4.59 hrsCalifornia average4.52 hrsU.S. average3.86 hrs
Total nurse staff hours per resident per day: this facility vs. California and U.S. averages
MeasureThis facilityCalifornia avg.U.S. avg.vs. U.S.
Total nurse staff hours per resident per day ⓘ (higher is better)4.59 hrs4.52 hrs3.86 hrsBetter
Registered nurse hours per resident per day (higher is better)0.77 hrs0.67 hrs0.69 hrsBetter
Nurse aide hours per resident per day (higher is better)2.96 hrs2.65 hrs2.32 hrsBetter
Weekend nurse staff hours per resident per day (higher is better)4.18 hrs4.09 hrs3.42 hrsBetter
Nursing staff turnover (yearly) (lower is better)28.1%36.7%45.8%Better
Registered nurse turnover (yearly) (lower is better)30%38.1%42.9%Better
Administrators who left in the past year (lower is better)001Better

Inspections

This facility13California average16U.S. average9
Health citations in the most recent inspection: this facility vs. California and U.S. averages
MeasureThis facilityCalifornia avg.U.S. avg.vs. U.S.
Health citations in the most recent inspection (lower is better)13169Worse
Citations from complaint investigations (latest cycle) (lower is better)443Worse
Weighted health inspection score ⓘ (lower is better)89105.880.6Worse

Penalties

This facility0California average1U.S. average1
Fines in the past 3 years: this facility vs. California and U.S. averages
MeasureThis facilityCalifornia avg.U.S. avg.vs. U.S.
Fines in the past 3 years (lower is better)011Better
Total fines in the past 3 years (lower is better)$0$23,986$30,972Better
All federal penalties in the past 3 years (lower is better)011Better

Size

MeasureThis facilityCalifornia avg.U.S. avg.vs. U.S.
Certified beds10699107
Average residents per day548886
Occupancy50.7%88.4%80.9%

Long-stay residents

This facility1.4%California average1.6%U.S. average3.2%
Long-stay residents with a fall causing major injury: this facility vs. California and U.S. averages
MeasureThis facilityCalifornia avg.U.S. avg.vs. U.S.
Long-stay residents with a fall causing major injury (lower is better)1.4%1.6%3.2%Better
Long-stay residents with pressure ulcers (lower is better)4.9%4.3%4.6%Average
Long-stay residents given antipsychotic medication (lower is better)13.8%12%15.4%Better
Long-stay residents with a urinary tract infection (lower is better)3%1.2%1.6%Worse
Long-stay residents with a catheter left in the bladder (lower is better)0.6%0.8%0.8%Better
Long-stay residents needing more help with daily activities (lower is better)36.4%10.2%13.9%Worse
Long-stay residents whose walking worsened (lower is better)25.8%9.8%14.1%Worse
Long-stay residents who lose too much weight (lower is better)13%4%5.2%Worse
Long-stay residents with depressive symptoms (lower is better)0%7.3%12.8%Better
Long-stay residents who were physically restrained (lower is better)2.4%0.4%0.1%Worse
Long-stay residents given anti-anxiety or sleep medication (lower is better)8%13.7%19.5%Better
Long-stay residents with new or worse incontinence (lower is better)19.9%10.2%19%Average
Long-stay residents given a flu vaccine (higher is better)100%98.2%95.5%Average
Long-stay residents given a pneumonia vaccine (higher is better)100%98.6%93.6%Better

Short-stay residents

This facility2.6%California average1.5%U.S. average1.6%
Short-stay residents newly given antipsychotic medication: this facility vs. California and U.S. averages
MeasureThis facilityCalifornia avg.U.S. avg.vs. U.S.
Short-stay residents newly given antipsychotic medication (lower is better)2.6%1.5%1.6%Worse
Short-stay residents given a flu vaccine (higher is better)94.4%93.2%79.8%Better
Short-stay residents given a pneumonia vaccine (higher is better)82.4%94.4%82%Average

Inspection citations

State inspectors cited this home for 39 health deficiencies and 19 fire safety deficiencies in the inspection records CMS currently publishes. 2 citations involved actual harm.

DateCitationSeverityStatus
June 11, 2026
Complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
G
Actual harm, isolated
Corrected July 6, 2026
June 11, 2026
Complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
D
Potential harm, isolated
Corrected July 6, 2026
February 24, 2026
Complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Tag F0684
D
Potential harm, isolated
Corrected March 9, 2026
January 28, 2026
Complaint
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Nutrition and Dietary Deficiencies · Tag F0808
D
Potential harm, isolated
Corrected February 17, 2026
December 12, 2025
Fire safety
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918
F
Potential harm, widespread
Corrected December 29, 2025
December 12, 2025
Fire safety
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies · Tag K0291
F
Potential harm, widespread
Corrected December 29, 2025
December 12, 2025
Fire safety
Have properly located and lighted "Exit" signs.
Egress Deficiencies · Tag K0293
F
Potential harm, widespread
Corrected December 29, 2025
December 12, 2025
Fire safety
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies · Tag K0345
F
Potential harm, widespread
Corrected December 29, 2025
December 12, 2025
Fire safety
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies · Tag K0353
F
Potential harm, widespread
Corrected December 29, 2025
December 12, 2025
Fire safety
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies · Tag K0761
E
Potential harm, pattern
Corrected December 29, 2025
December 12, 2025
Fire safety
Have properly installed electrical wiring and gas equipment.
Services Deficiencies · Tag K0511
E
Potential harm, pattern
Corrected December 29, 2025
December 12, 2025
Fire safety
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920
E
Potential harm, pattern
Corrected December 29, 2025
December 12, 2025
Fire safety
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies · Tag K0712
D
Potential harm, isolated
Corrected December 29, 2025
December 12, 2025
Fire safety
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies · Tag K0342
D
Potential harm, isolated
Corrected December 29, 2025
December 12, 2025
Standard
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Tag F0686
E
Potential harm, pattern
Corrected December 16, 2025
December 12, 2025
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
E
Potential harm, pattern
Corrected December 22, 2025
December 12, 2025
Standard
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies · Tag F0919
E
Potential harm, pattern
Corrected December 18, 2025
December 12, 2025
Standard
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Tag F0677
D
Potential harm, isolated
Corrected December 17, 2025
December 12, 2025
Standard
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0605
D
Potential harm, isolated
Corrected December 26, 2025
December 12, 2025
Standard
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · Tag F0550
D
Potential harm, isolated
Corrected December 26, 2025
December 12, 2025
Standard
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
D
Potential harm, isolated
Corrected December 18, 2025
December 12, 2025
Standard
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies · Tag F0694
D
Potential harm, isolated
Corrected December 23, 2025
December 12, 2025
Standard
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Tag F0657
D
Potential harm, isolated
Corrected December 26, 2025
October 25, 2024
Fire safety
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918
F
Potential harm, widespread
Corrected November 17, 2024
October 25, 2024
Fire safety
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies · Tag K0291
F
Potential harm, widespread
Corrected November 17, 2024
October 25, 2024
Fire safety
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies · Tag K0353
F
Potential harm, widespread
Corrected November 17, 2024
October 25, 2024
Fire safety
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920
E
Potential harm, pattern
Corrected November 17, 2024
October 25, 2024
Fire safety
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies · Tag K0325
E
Potential harm, pattern
Corrected November 17, 2024
October 25, 2024
Standard
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
F
Potential harm, widespread
Corrected November 17, 2024
October 25, 2024
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
E
Potential harm, pattern
Corrected November 17, 2024
October 25, 2024
Standard
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
E
Potential harm, pattern
Corrected November 17, 2024
October 25, 2024
Standard
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies · Tag F0759
E
Potential harm, pattern
Corrected November 17, 2024
October 25, 2024
Standard
Dispose of garbage and refuse properly.
Nutrition and Dietary Deficiencies · Tag F0814
E
Potential harm, pattern
Corrected November 17, 2024
October 25, 2024
Standard
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · Tag F0578
D
Potential harm, isolated
Corrected November 17, 2024
October 25, 2024
Standard
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0604
D
Potential harm, isolated
Corrected November 17, 2024
October 25, 2024
Standard
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Tag F0677
D
Potential harm, isolated
Corrected November 17, 2024
October 25, 2024
Standard
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · Tag F0760
D
Potential harm, isolated
Corrected November 17, 2024
October 25, 2024
Standard
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Tag F0695
D
Potential harm, isolated
Corrected November 17, 2024
October 25, 2024
Standard
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Tag F0755
D
Potential harm, isolated
Corrected November 17, 2024
October 25, 2024
Standard
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · Tag F0550
D
Potential harm, isolated
Corrected November 17, 2024
October 25, 2024
Standard
Post nurse staffing information every day.
Nursing and Physician Services Deficiencies · Tag F0732
B
No harm, pattern
Corrected November 17, 2024
August 20, 2024
Complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
G
Actual harm, isolated
Corrected September 13, 2024
August 20, 2024
Complaint
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · Tag F0758
E
Potential harm, pattern
Corrected September 13, 2024
August 20, 2024
Complaint
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0604
D
Potential harm, isolated
Corrected September 13, 2024
August 20, 2024
Complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
D
Potential harm, isolated
Corrected September 13, 2024
November 19, 2023
Fire safety
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies · Tag K0345
F
Potential harm, widespread
Corrected December 14, 2023
November 19, 2023
Fire safety
Meet other general requirements that are deficient.
Egress Deficiencies · Tag K0300
F
Potential harm, widespread
Corrected December 14, 2023
November 19, 2023
Fire safety
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies · Tag K0353
F
Potential harm, widespread
Corrected December 14, 2023
November 19, 2023
Fire safety
Install an approved automatic sprinkler system.
Smoke Deficiencies · Tag K0351
E
Potential harm, pattern
Corrected December 14, 2023
November 19, 2023
Standard
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Tag F0686
E
Potential harm, pattern
Corrected December 13, 2023
November 19, 2023
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
E
Potential harm, pattern
Corrected December 13, 2023
November 19, 2023
Standard
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
E
Potential harm, pattern
Corrected December 13, 2023
November 19, 2023
Standard
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Administration Deficiencies · Tag F0849
E
Potential harm, pattern
Corrected December 13, 2023
November 19, 2023
Complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607
D
Potential harm, isolated
Corrected December 13, 2023
November 19, 2023
Standard
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Tag F0761
D
Potential harm, isolated
Corrected December 13, 2023
November 19, 2023
Standard
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · Tag F0580
D
Potential harm, isolated
Corrected December 13, 2023
November 19, 2023
Standard
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · Tag F0578
D
Potential harm, isolated
Corrected December 13, 2023
November 19, 2023
Standard
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Tag F0677
D
Potential harm, isolated
Corrected December 13, 2023

Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.

Fines and payment denials

CMS reports no federal fines or payment denials in the past three years.

Owners and managers

Individuals and organizations reported to CMS as owning or operating this nursing home.

NameRoleShareSince
BELLE HOME CARE INC
Organization
adp of the snfNOT APPLICABLE08/20/2025
JOHNSTON, CAROL
Individual
adp of the snfNOT APPLICABLE07/01/2013
KANEGAE, THOMAS
Individual
adp of the snfNOT APPLICABLE12/02/2009
KIRCHHOFF, KATHERINE
Individual
adp of the snfNOT APPLICABLE07/01/2024
KUMAGAI, WILLIAM
Individual
adp of the snfNOT APPLICABLE07/01/2024
ONISHI, KEVIN
Individual
adp of the snfNOT APPLICABLE07/01/2024
RAMIREZ, IVANIA
Individual
adp of the snfNOT APPLICABLE06/04/2021
ROSENBLOOM, LINDA
Individual
adp of the snfNOT APPLICABLE07/01/2024
SHOCKLEY, MORRIS
Individual
adp of the snfNOT APPLICABLE08/07/2012
WIPFLI LLP
Organization
adp of the snfNOT APPLICABLE08/20/2025
YOUNG, JOHNNY
Individual
adp of the snfNOT APPLICABLE08/07/2012
JOHNSTON, CAROL
Individual
corporate directorNOT APPLICABLE07/01/2013
KIRCHHOFF, KATHERINE
Individual
corporate directorNOT APPLICABLE07/01/2024
KUMAGAI, WILLIAM
Individual
corporate directorNOT APPLICABLE07/01/2024
ONISHI, KEVIN
Individual
corporate directorNOT APPLICABLE07/01/2024
ROSENBLOOM, LINDA
Individual
corporate directorNOT APPLICABLE07/01/2024
BELLE HOME CARE INC
Organization
operational/managerial controlNOT APPLICABLE09/01/2021
JOHNSTON, CAROL
Individual
operational/managerial controlNOT APPLICABLE07/01/2013
KANEGAE, THOMAS
Individual
operational/managerial controlNOT APPLICABLE12/02/2009
KIRCHHOFF, KATHERINE
Individual
operational/managerial controlNOT APPLICABLE07/01/2024
KUMAGAI, WILLIAM
Individual
operational/managerial controlNOT APPLICABLE07/01/2024
ONISHI, KEVIN
Individual
operational/managerial controlNOT APPLICABLE07/01/2024
RAMIREZ, IVANIA
Individual
operational/managerial controlNOT APPLICABLE06/04/2021
ROSENBLOOM, LINDA
Individual
operational/managerial controlNOT APPLICABLE07/01/2024
SHOCKLEY, MORRIS
Individual
operational/managerial controlNOT APPLICABLE08/07/2012
WIPFLI LLP
Organization
operational/managerial controlNOT APPLICABLE07/01/2021
YOUNG, JOHNNY
Individual
operational/managerial controlNOT APPLICABLE02/17/1987

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Frequently asked questions

What is Hollenbeck Palms's rating?

Hollenbeck Palms has 4 out of 5 stars on the CMS overall star rating. The average for California nursing homes is 3.2 stars.

How many inspection citations did Hollenbeck Palms receive?

Its most recent standard health inspection found 13 citations, compared with a California average of 15.5. Every citation is listed on this page with its severity.

Does Hollenbeck Palms accept Medicare and Medicaid?

CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.

Who owns Hollenbeck Palms?

It is non profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.

Where is Hollenbeck Palms and how do I contact it?

Hollenbeck Palms is at 573 S. Boyle Ave., Los Angeles, CA 90033. Phone: (213) 263-6195.

About this data

Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.