nursing home in Lake Havasu City, AZ
Haven of Lake Havasu
2781 Osborne Drive, Lake Havasu City, AZ 86406 · (928) 505-5552
★★★★★2
Below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★1
- Staffing★★★★★2
- Quality measures★★★★★5
- Abuse citation
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Haven of Lake Havasu at a glance
Haven of Lake Havasu is a 104-bed for-profit nursing home in Lake Havasu City, Arizona (Mohave County).
CMS gives it 2 out of 5 stars on its overall star rating, worse than the Arizona average of 3.3.
Residents receive about 3.4 hours of nursing care per day (0.7 of them from registered nurses), worse than the state average of 4 hours.
Its most recent standard health inspection (February 14, 2025) found 8 health citations. The Arizona average is 6.3.
Federal regulators fined it 1 time in the past three years, totaling $8,018.
Nursing staff turnover is 52.5% per year (state average 45.2%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 104
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Haven Health
- Medicare-certified since
- February 14, 1997
- Resident/family council
- Resident
- County
- Mohave County
- CMS Certification Number
- 035240
Ratings
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 2 / 5 | 3.3 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 1 / 5 | 2.8 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 2 / 5 | 2.9 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 4.5 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 4.4 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 4 / 5 | 4.5 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.37 hrs | 3.98 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.66 hrs | 0.70 hrs | 0.69 hrs | Average |
| Nurse aide hours per resident per day (higher is better) | 1.81 hrs | 2.24 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.06 hrs | 3.51 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 52.5% | 45.2% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 60% | 43.6% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 8 | 6 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 3 | 3 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 60 | 41 | 80.6 | Better |
Penalties
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 0 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $8,018 | $8,928 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 0 | 1 | Average |
Size
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 104 | 114 | 107 | |
| Average residents per day | 81 | 88 | 86 | |
| Occupancy | 78.2% | 79.6% | 80.9% |
Long-stay residents
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1.1% | 2.1% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 2.4% | 4.4% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 1.7% | 10.6% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 1.1% | 1.2% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.8% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 3.1% | 10.7% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 13.9% | 12.8% | 14.1% | Average |
| Long-stay residents who lose too much weight (lower is better) | 9.1% | 5.3% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 3.3% | 3.9% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.3% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 16.9% | 21% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 24.3% | 20.6% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 98.3% | 94.6% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 99.4% | 96.9% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.3% | 1.2% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 98.3% | 87.3% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 95.7% | 91.8% | 82% | Better |
Inspection citations
State inspectors cited this home for 27 health deficiencies and 7 fire safety deficiencies in the inspection records CMS currently publishes. 2 citations involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| April 20, 2026 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected June 8, 2026 |
| April 1, 2025 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected May 7, 2025 |
| February 14, 2025 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected April 15, 2025 |
| February 14, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected April 7, 2025 |
| February 14, 2025 Standard | Dispose of garbage and refuse properly. Nutrition and Dietary Deficiencies · Tag F0814 | D Potential harm, isolated | Corrected April 7, 2025 |
| February 14, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | D Potential harm, isolated | Corrected April 7, 2025 |
| February 14, 2025 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected April 7, 2025 |
| February 14, 2025 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected April 7, 2025 |
| February 14, 2025 Complaint | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected April 7, 2025 |
| February 14, 2025 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected April 7, 2025 |
| December 2, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected January 24, 2025 |
| October 17, 2024 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | G Actual harm, isolated | Corrected November 25, 2024 |
| August 20, 2024 Complaint | Plan the resident's discharge to meet the resident's goals and needs. Resident Assessment and Care Planning Deficiencies · Tag F0660 | D Potential harm, isolated | Corrected September 30, 2024 |
| June 11, 2024 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected July 25, 2024 |
| July 27, 2023 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected October 13, 2023 |
| July 27, 2023 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected October 13, 2023 |
| July 27, 2023 Standard | Ensure the activities program is directed by a qualified professional. Quality of Life and Care Deficiencies · Tag F0680 | E Potential harm, pattern | Corrected September 30, 2023 |
| July 27, 2023 Standard | Not hire anyone with a finding of abuse, neglect, exploitation, or theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0606 | E Potential harm, pattern | Corrected September 30, 2023 |
| July 27, 2023 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | E Potential harm, pattern | Corrected September 30, 2023 |
| July 27, 2023 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | E Potential harm, pattern | Corrected September 30, 2023 |
| July 27, 2023 Standard | Provide activities to meet all resident's needs. Quality of Life and Care Deficiencies · Tag F0679 | E Potential harm, pattern | Corrected September 30, 2023 |
| July 27, 2023 Standard | Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0697 | E Potential harm, pattern | Corrected September 30, 2023 |
| July 27, 2023 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected September 30, 2023 |
| July 27, 2023 Standard | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. Nursing and Physician Services Deficiencies · Tag F0727 | D Potential harm, isolated | Corrected September 30, 2023 |
| July 27, 2023 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected September 30, 2023 |
| June 9, 2022 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected July 5, 2022 |
| June 9, 2022 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected July 5, 2022 |
| June 9, 2022 Fire safety | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914 | D Potential harm, isolated | Corrected July 5, 2022 |
| June 9, 2022 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | D Potential harm, isolated | Corrected July 5, 2022 |
| June 9, 2022 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | E Potential harm, pattern | Corrected July 24, 2022 |
| June 9, 2022 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | E Potential harm, pattern | Corrected July 24, 2022 |
| June 9, 2022 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected July 24, 2022 |
| June 9, 2022 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected July 24, 2022 |
| June 9, 2022 Standard | Assist a resident in gaining access to vision and hearing services. Quality of Life and Care Deficiencies · Tag F0685 | D Potential harm, isolated | Corrected July 24, 2022 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $8,018 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| October 17, 2024 | Fine | $8,018 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| HAVEN HEALTH PROPERTIES LLC Organization | 5% or greater mortgage interest | NOT APPLICABLE | 06/01/2017 |
| HAVEN LAKE HAVASU REAL ESTATE LLC Organization | 5% or greater mortgage interest | NOT APPLICABLE | 06/01/2017 |
| ESPINOSA, STEPHANIE Individual | adp of the snf | NOT APPLICABLE | 10/14/2024 |
| FRAGOSO, LINDSAY Individual | adp of the snf | NOT APPLICABLE | 05/10/2021 |
| HAVEN HEALTH PROPERTIES LLC Organization | adp of the snf | NOT APPLICABLE | 11/25/2024 |
| HAVEN LAKE HAVASU REAL ESTATE LLC Organization | adp of the snf | NOT APPLICABLE | 11/26/2024 |
| HEALTH GROUP MANAGEMENT LLC Organization | adp of the snf | NOT APPLICABLE | 11/25/2024 |
| LONGHURST, STOCK Individual | adp of the snf | NOT APPLICABLE | 11/15/2020 |
| ONG-VELOSO, ANGELO Individual | adp of the snf | NOT APPLICABLE | 01/01/2023 |
| PONITHIEUX, KIMBERLY Individual | adp of the snf | NOT APPLICABLE | 07/10/2023 |
| ROBERTSON, BRETT Individual | adp of the snf | NOT APPLICABLE | 01/22/2025 |
| SAMUELIAN, ROBERT Individual | adp of the snf | NOT APPLICABLE | 01/22/2025 |
| SAMUELIAN, SPENCER Individual | adp of the snf | NOT APPLICABLE | 01/22/2025 |
| SAMUELIAN, STEPHEN Individual | adp of the snf | NOT APPLICABLE | 01/22/2025 |
| SEASTRAND, JASON Individual | adp of the snf | NOT APPLICABLE | 06/01/2017 |
| WEST, CHRISTIAN Individual | adp of the snf | NOT APPLICABLE | 01/22/2025 |
| YENTES, CAMERON Individual | adp of the snf | NOT APPLICABLE | 08/26/2024 |
| ROBERTSON, BRETT Individual | direct ownership interest | NOT APPLICABLE | 06/01/2017 |
| SAMUELIAN, ROBERT Individual | direct ownership interest | NOT APPLICABLE | 06/01/2017 |
| SAMUELIAN, SPENCER Individual | direct ownership interest | NOT APPLICABLE | 06/01/2017 |
| SAMUELIAN, STEPHEN Individual | direct ownership interest | NOT APPLICABLE | 06/01/2017 |
| SEASTRAND, JASON Individual | direct ownership interest | NOT APPLICABLE | 06/01/2017 |
| WEST, CHRISTIAN Individual | direct ownership interest | NOT APPLICABLE | 06/01/2017 |
| ESPINOSA, STEPHANIE Individual | operational/managerial control | NOT APPLICABLE | 10/14/2024 |
| FRAGOSO, LINDSAY Individual | operational/managerial control | NOT APPLICABLE | 11/15/2020 |
| HEALTH GROUP MANAGEMENT LLC Organization | operational/managerial control | NOT APPLICABLE | 11/25/2024 |
| LONGHURST, STOCK Individual | operational/managerial control | NOT APPLICABLE | 11/15/2020 |
| ONG-VELOSO, ANGELO Individual | operational/managerial control | NOT APPLICABLE | 01/01/2023 |
| PONITHIEUX, KIMBERLY Individual | operational/managerial control | NOT APPLICABLE | 07/10/2023 |
| ROBERTSON, BRETT Individual | operational/managerial control | NOT APPLICABLE | 01/22/2025 |
| SAMUELIAN, ROBERT Individual | operational/managerial control | NOT APPLICABLE | 01/22/2025 |
| SAMUELIAN, SPENCER Individual | operational/managerial control | NOT APPLICABLE | 01/22/2025 |
| SAMUELIAN, STEPHEN Individual | operational/managerial control | NOT APPLICABLE | 01/22/2025 |
| SEASTRAND, JASON Individual | operational/managerial control | NOT APPLICABLE | 06/01/2017 |
| WEST, CHRISTIAN Individual | operational/managerial control | NOT APPLICABLE | 01/22/2025 |
| YENTES, CAMERON Individual | operational/managerial control | NOT APPLICABLE | 08/26/2024 |
Other nursing homes near Haven of Lake Havasu
Havasu Nursing Center
3576 Kearsage Drive, Lake Havasu City, AZ 86406 · 1.8 mi
For-profit · 118 beds · Part of Circle B Enterprises
★★★★★3Average
All nursing homes in Lake Havasu City, AZ · Compare side by side
Frequently asked questions
What is Haven of Lake Havasu's rating?
Haven of Lake Havasu has 2 out of 5 stars on the CMS overall star rating. The average for Arizona nursing homes is 3.3 stars.
How many inspection citations did Haven of Lake Havasu receive?
Its most recent standard health inspection found 8 citations, compared with a Arizona average of 6.3. Every citation is listed on this page with its severity.
Does Haven of Lake Havasu accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Haven of Lake Havasu?
It is for profit - corporation and part of Haven Health. The ownership section on this page lists the owners and managers reported to CMS.
Where is Haven of Lake Havasu and how do I contact it?
Haven of Lake Havasu is at 2781 Osborne Drive, Lake Havasu City, AZ 86406. Phone: (928) 505-5552.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.