Acute care hospital in Plano, TX
Baylor Scott & White the Heart Hospital Plano
1100 Allied Drive, Plano, TX 75093 · (469) 814-3278
CMS overall hospital star rating
- Patient survey★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Baylor Scott & White the Heart Hospital Plano at a glance
Baylor Scott & White the Heart Hospital Plano is a for-profit acute care hospital in Plano, Texas (Collin County).
CMS gives it 4 out of 5 stars on its overall hospital star rating, better than the Texas average of 3.4.
88% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 160 minutes in the ER, worse than the Texas median of 146 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 5 and worse on 0.
Facility details
- Type
- Acute care hospital
- Ownership
- Physician
- Emergency services
- Yes
- County
- Collin County
- CMS Certification Number
- 670025
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 2 | 4 | 0 |
| Safety of care | 1 | 2 | 0 |
| Readmissions | 2 | 4 | 0 |
Ratings
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 4 / 5 | 3.4 / 5 | 3.2 / 5 | Better |
Patient survey
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 4 / 5 | 3.3 / 5 | 3.3 / 5 | Better |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 87% | 73.5% | 71.7% | Better |
| Patients who would definitely recommend the hospital (higher is better) | 88% | 72.9% | 71.2% | Better |
| Nurse communication (higher is better) | 5 / 5 | 3.3 / 5 | 3.4 / 5 | Better |
| Doctor communication (higher is better) | 4 / 5 | 3 / 5 | 3.1 / 5 | Better |
| Communication about medicines (higher is better) | 4 / 5 | 2.7 / 5 | 2.7 / 5 | Better |
| Discharge information (higher is better) | 4 / 5 | 3.1 / 5 | 3.3 / 5 | Better |
| Cleanliness (higher is better) | 4 / 5 | 3.7 / 5 | 3.4 / 5 | Better |
| Quietness at night (higher is better) | 5 / 5 | 3.8 / 5 | 3.3 / 5 | Better |
| Completed patient surveys | 2,065 | 637 | 611 |
Emergency room
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 160 min | 146 min | 157 min | Average |
| Patients who left the ER before being seen (lower is better) | 1% | 1.4% | 1.7% | Better |
| Emergency department volume | low |
Timely care
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 42% | 66.5% | 63.8% | Worse |
| Healthcare workers given a flu vaccine (higher is better) | 94% | 72.2% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 9.3% | 11.9% | 11.8% | Better |
| Death rate for heart failure patients (lower is better) | 11% | 10.5% | 11.1% | Average |
| Death rate for pneumonia patients (lower is better) | 12.1% | 14.7% | 15.3% | Better |
| Death rate for heart bypass surgery patients (lower is better) | 1.8% | 2.7% | 2.4% | Better |
Readmissions (30-day)
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 14.2% | 14.5% | 14.4% | Average |
| Readmission rate after heart failure (lower is better) | 20.2% | 21.3% | 21.4% | Better |
| Readmission rate after pneumonia (lower is better) | 16.2% | 17.3% | 17.3% | Better |
| Readmission rate after heart bypass surgery (lower is better) | 10.6% | 11.3% | 11.1% | Average |
Safety & infections
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Serious complications (patient safety composite) (lower is better) | 0.66 | 0.97 | 1.00 | Better |
| MRSA bloodstream infections (lower is better) | 1.99 | 0.65 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.19 | 0.26 | 0.36 | Better |
Other hospitals near Baylor Scott & White the Heart Hospital Plano
Texas Health Center for Diagnostics & Surgery Plan
6020 W Parker Road, Plano, TX 75093 · under 1 mi
Acute Care Hospitals · For-profit
Not ratedTexas Health Presbyterian Hospital Plano
6200 W Parker Rd, Plano, TX 75093 · under 1 mi
Acute Care Hospitals · Non-profit
★★★★★4Above averageBaylor Scott & White Medical Center Plano
4700 Alliance Boulevard, Plano, TX 75093 · under 1 mi
Acute Care Hospitals · Non-profit
★★★★★4Above average- Not rated
- Not rated
Carrollton Regional Medical Center
4343 North Josey Lane, Carrollton, TX 75010 · 3.6 mi
Acute Care Hospitals · For-profit
★★★★★2Below average
Frequently asked questions
What is Baylor Scott & White the Heart Hospital Plano's rating?
Baylor Scott & White the Heart Hospital Plano has 4 out of 5 stars on the CMS overall hospital star rating. The average for Texas hospitals is 3.4 stars.
How long is the ER wait at Baylor Scott & White the Heart Hospital Plano?
Patients treated and sent home from the emergency department spent a median of 160 minutes there, from arrival to departure. The Texas median is 146 minutes.
Does Baylor Scott & White the Heart Hospital Plano have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Baylor Scott & White the Heart Hospital Plano and how do I contact it?
Baylor Scott & White the Heart Hospital Plano is at 1100 Allied Drive, Plano, TX 75093. Phone: (469) 814-3278.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.