Acute care hospital in Franklin, VA
Bon Secours Southampton Memorial Hospital
100 Fairview Drive - PO Box 817, Franklin, VA 23851 · (757) 569-6100
CMS overall hospital star rating
- Patient survey★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Bon Secours Southampton Memorial Hospital at a glance
Bon Secours Southampton Memorial Hospital is a non-profit acute care hospital in Franklin, Virginia (Franklin City County).
CMS gives it 3 out of 5 stars on its overall hospital star rating, worse than the Virginia average of 3.7.
60% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 152 minutes in the ER, better than the Virginia median of 165 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 0 and worse on 3.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Private
- Emergency services
- Yes
- County
- Franklin City County
- CMS Certification Number
- 490092
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 3 | 1 |
| Safety of care | 0 | 2 | 0 |
| Readmissions | 0 | 3 | 2 |
Ratings
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 3 / 5 | 3.7 / 5 | 3.2 / 5 | Average |
Patient survey
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 3 / 5 | 3.5 / 5 | 3.3 / 5 | Average |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 64% | 71.9% | 71.7% | Worse |
| Patients who would definitely recommend the hospital (higher is better) | 60% | 70.4% | 71.2% | Worse |
| Nurse communication (higher is better) | 4 / 5 | 3.8 / 5 | 3.4 / 5 | Better |
| Doctor communication (higher is better) | 3 / 5 | 3.5 / 5 | 3.1 / 5 | Average |
| Communication about medicines (higher is better) | 2 / 5 | 2.8 / 5 | 2.7 / 5 | Worse |
| Discharge information (higher is better) | 2 / 5 | 3.4 / 5 | 3.3 / 5 | Worse |
| Cleanliness (higher is better) | 5 / 5 | 3.7 / 5 | 3.4 / 5 | Better |
| Quietness at night (higher is better) | 3 / 5 | 3.4 / 5 | 3.3 / 5 | Average |
| Completed patient surveys | 105 | 684 | 611 |
Emergency room
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 152 min | 165 min | 157 min | Average |
| Patients who left the ER before being seen (lower is better) | 2% | 1.7% | 1.7% | Worse |
| Emergency department volume | low |
Timely care
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 63% | 64.4% | 63.8% | Average |
| Healthcare workers given a flu vaccine (higher is better) | 90% | 83.1% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart failure patients (lower is better) | 12.9% | 11% | 11.1% | Worse |
| Death rate for pneumonia patients (lower is better) | 16.8% | 15.2% | 15.3% | Worse |
| Death rate for stroke patients (lower is better) | 13.5% | 11.7% | 12.1% | Worse |
Readmissions (30-day)
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart failure (lower is better) | 22.6% | 21.2% | 21.4% | Worse |
| Readmission rate after pneumonia (lower is better) | 17.7% | 17.4% | 17.3% | Average |
| Readmission rate after COPD (lower is better) | 19.4% | 19.7% | 19.9% | Average |
Safety & infections
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Serious complications (patient safety composite) (lower is better) | 0.93 | 0.97 | 1.00 | Average |
| C. difficile intestinal infections (lower is better) | 0.00 | 0.20 | 0.36 | Average |
Other hospitals near Bon Secours Southampton Memorial Hospital
Sentara Obici Hospital
2800 Godwin Boulevard, Suffolk, VA 23434 · 20.6 mi
Acute Care Hospitals · Non-profit
★★★★★4Above averageVidant Roanoke Chowan Hospital
500 S Academy St, Ahoskie, NC 27910 · 25.7 mi
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★★★★★2Below averageBon Secours Harbour View Medical Center
1020 Bon Secours Drive, Suffolk, VA 23435 · 30.1 mi
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Not ratedBon Secours Southern Virginia Medical Center
727 North Main Street, Emporia, VA 23847 · 33 mi
Acute Care Hospitals · For-profit
★★★★★4Above averageBon Secours Maryview Medical Center
3636 High Street, Portsmouth, VA 23707 · 36.6 mi
Acute Care Hospitals · Non-profit
★★★★★3AverageRiverside Regional Medical Center
500 J Clyde Morris Blvd, Newport News, VA 23601 · 37.5 mi
Acute Care Hospitals · Non-profit
★★★★★3Average
Frequently asked questions
What is Bon Secours Southampton Memorial Hospital's rating?
Bon Secours Southampton Memorial Hospital has 3 out of 5 stars on the CMS overall hospital star rating. The average for Virginia hospitals is 3.7 stars.
How long is the ER wait at Bon Secours Southampton Memorial Hospital?
Patients treated and sent home from the emergency department spent a median of 152 minutes there, from arrival to departure. The Virginia median is 165 minutes.
Does Bon Secours Southampton Memorial Hospital have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Bon Secours Southampton Memorial Hospital and how do I contact it?
Bon Secours Southampton Memorial Hospital is at 100 Fairview Drive - PO Box 817, Franklin, VA 23851. Phone: (757) 569-6100.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.