Acute care hospital in Provo, UT
Intermountain Health Utah Valley Hospital
1034 North 500 West, Provo, UT 84604 · (801) 373-7850
CMS overall hospital star rating
- Patient survey★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Intermountain Health Utah Valley Hospital at a glance
Intermountain Health Utah Valley Hospital is a non-profit acute care hospital in Provo, Utah (Utah County).
CMS gives it 5 out of 5 stars on its overall hospital star rating, better than the Utah average of 4.2.
82% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 178 minutes in the ER, worse than the Utah median of 135 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 7 and worse on 0.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Private
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Utah County
- CMS Certification Number
- 460001
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 7 | 0 |
| Safety of care | 4 | 3 | 0 |
| Readmissions | 3 | 7 | 0 |
Ratings
| Measure | This facility | Utah avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 5 / 5 | 4.2 / 5 | 3.2 / 5 | Better |
Patient survey
| Measure | This facility | Utah avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 4 / 5 | 3.8 / 5 | 3.3 / 5 | Better |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 81% | 77.6% | 71.7% | Better |
| Patients who would definitely recommend the hospital (higher is better) | 82% | 76.5% | 71.2% | Better |
| Nurse communication (higher is better) | 4 / 5 | 3.8 / 5 | 3.4 / 5 | Better |
| Doctor communication (higher is better) | 4 / 5 | 3.8 / 5 | 3.1 / 5 | Better |
| Communication about medicines (higher is better) | 3 / 5 | 2.9 / 5 | 2.7 / 5 | Average |
| Discharge information (higher is better) | 4 / 5 | 3.9 / 5 | 3.3 / 5 | Better |
| Cleanliness (higher is better) | 5 / 5 | 4 / 5 | 3.4 / 5 | Better |
| Quietness at night (higher is better) | 4 / 5 | 3.7 / 5 | 3.3 / 5 | Better |
| Completed patient surveys | 1,522 | 476 | 611 |
Emergency room
| Measure | This facility | Utah avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 178 min | 135 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 1% | 0.7% | 1.7% | Better |
| Emergency department volume | high |
Timely care
| Measure | This facility | Utah avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 74% | 67.3% | 63.8% | Better |
| Healthcare workers given a flu vaccine (higher is better) | 89% | 87.4% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | Utah avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 10.3% | 10.8% | 11.8% | Better |
| Death rate for heart failure patients (lower is better) | 12.3% | 11.5% | 11.1% | Worse |
| Death rate for pneumonia patients (lower is better) | 15.3% | 14.3% | 15.3% | Average |
| Death rate for stroke patients (lower is better) | 12.3% | 12.7% | 12.1% | Average |
| Death rate for COPD patients (lower is better) | 8.9% | 8.7% | 8.6% | Average |
| Death rate for heart bypass surgery patients (lower is better) | 2% | 2.2% | 2.4% | Better |
Readmissions (30-day)
| Measure | This facility | Utah avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 13.2% | 13.8% | 14.4% | Better |
| Readmission rate after heart failure (lower is better) | 18.7% | 20.4% | 21.4% | Better |
| Readmission rate after pneumonia (lower is better) | 15.7% | 16.6% | 17.3% | Better |
| Readmission rate after COPD (lower is better) | 20.2% | 19.5% | 19.9% | Average |
| Readmission rate after hip/knee replacement (lower is better) | 5.6% | 5.6% | 5.8% | Average |
| Readmission rate after heart bypass surgery (lower is better) | 10.2% | 10.1% | 11.1% | Better |
Safety & infections
| Measure | This facility | Utah avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Complication rate for hip/knee replacement (lower is better) | 4.3% | 4.4% | 4.2% | Average |
| Serious complications (patient safety composite) (lower is better) | 0.77 | 0.91 | 1.00 | Average |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 0.18 | 0.43 | 0.58 | Better |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.27 | 0.46 | 0.48 | Better |
| Surgical site infections after colon surgery (lower is better) | 0.48 | 0.73 | 0.80 | Average |
| MRSA bloodstream infections (lower is better) | 0.33 | 0.46 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.25 | 0.23 | 0.36 | Better |
Other hospitals near Intermountain Health Utah Valley Hospital
- Not rated
- Not rated
Timpanogos Regional Hospital
750 West 800 North, Orem, UT 84057 · 7 mi
Acute Care Hospitals · For-profit
★★★★★4Above averageAmerican Fork Hospital
170 North 1100 East, American Fork, UT 84003 · 11.9 mi
Acute Care Hospitals · Non-profit
★★★★★4Above averageLone Peak Hospital
11925 South State Street, Draper, UT 84020 · 19.6 mi
Acute Care Hospitals · For-profit
★★★★★5Much above averageIntermountain Health Heber Valley Hospital
454 East Medical Way, Heber City, UT 84032 · 20.8 mi
Critical Access Hospitals · Non-profit
Not rated
Frequently asked questions
What is Intermountain Health Utah Valley Hospital's rating?
Intermountain Health Utah Valley Hospital has 5 out of 5 stars on the CMS overall hospital star rating. The average for Utah hospitals is 4.2 stars.
How long is the ER wait at Intermountain Health Utah Valley Hospital?
Patients treated and sent home from the emergency department spent a median of 178 minutes there, from arrival to departure. The Utah median is 135 minutes.
Does Intermountain Health Utah Valley Hospital have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Intermountain Health Utah Valley Hospital and how do I contact it?
Intermountain Health Utah Valley Hospital is at 1034 North 500 West, Provo, UT 84604. Phone: (801) 373-7850.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.