Acute care hospital in Johnson City, TN
Franklin Woods Community Hospital
300 Med Tech Parkway, Johnson City, TN 37604 · (423) 302-1120
CMS overall hospital star rating
- Patient survey★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Franklin Woods Community Hospital at a glance
Franklin Woods Community Hospital is a non-profit acute care hospital in Johnson City, Tennessee (Washington County).
CMS gives it 3 out of 5 stars on its overall hospital star rating, close to the Tennessee average of 3.1.
81% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 178 minutes in the ER, worse than the Tennessee median of 162 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 2 and worse on 0.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Private
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Washington County
- CMS Certification Number
- 440184
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 4 | 0 |
| Safety of care | 1 | 4 | 0 |
| Readmissions | 1 | 4 | 0 |
Ratings
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 3 / 5 | 3.1 / 5 | 3.2 / 5 | Average |
Patient survey
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 4 / 5 | 3.2 / 5 | 3.3 / 5 | Better |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 76% | 71% | 71.7% | Better |
| Patients who would definitely recommend the hospital (higher is better) | 81% | 69.7% | 71.2% | Better |
| Nurse communication (higher is better) | 4 / 5 | 3.5 / 5 | 3.4 / 5 | Better |
| Doctor communication (higher is better) | 4 / 5 | 3.3 / 5 | 3.1 / 5 | Better |
| Communication about medicines (higher is better) | 3 / 5 | 2.6 / 5 | 2.7 / 5 | Average |
| Discharge information (higher is better) | 3 / 5 | 3.2 / 5 | 3.3 / 5 | Average |
| Cleanliness (higher is better) | 3 / 5 | 3.2 / 5 | 3.4 / 5 | Average |
| Quietness at night (higher is better) | 4 / 5 | 3.7 / 5 | 3.3 / 5 | Better |
| Completed patient surveys | 1,221 | 598 | 611 |
Emergency room
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 178 min | 162 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 1% | 1.6% | 1.7% | Better |
| Emergency department volume | medium |
Timely care
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 72% | 60.1% | 63.8% | Better |
| Healthcare workers given a flu vaccine (higher is better) | 96% | 71.4% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart failure patients (lower is better) | 12.1% | 11.6% | 11.1% | Worse |
| Death rate for pneumonia patients (lower is better) | 16.2% | 16.2% | 15.3% | Worse |
| Death rate for stroke patients (lower is better) | 12.2% | 13% | 12.1% | Average |
| Death rate for COPD patients (lower is better) | 11% | 9.1% | 8.6% | Worse |
Readmissions (30-day)
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart failure (lower is better) | 20% | 21.4% | 21.4% | Better |
| Readmission rate after pneumonia (lower is better) | 17.5% | 17.5% | 17.3% | Average |
| Readmission rate after COPD (lower is better) | 19.3% | 19.9% | 19.9% | Average |
Safety & infections
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Serious complications (patient safety composite) (lower is better) | 0.97 | 0.99 | 1.00 | Average |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.81 | 0.46 | 0.48 | Average |
| Surgical site infections after colon surgery (lower is better) | 0.75 | 0.77 | 0.80 | Average |
| MRSA bloodstream infections (lower is better) | 0.95 | 0.94 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.27 | 0.21 | 0.36 | Better |
Other hospitals near Franklin Woods Community Hospital
Johnson City Medical Center
400 N State of Franklin Rd, Johnson City, TN 37604 · under 1 mi
Acute Care Hospitals · Non-profit
★★★★★1Much below averageSycamore Shoals Hospital
1501 West Elk Avenue, Elizabethton, TN 37643 · 15.3 mi
Acute Care Hospitals · Non-profit
★★★★★2Below averageIndian Path Community Hospital
2000 Brookside Dr, Kingsport, TN 37660 · 18.9 mi
Acute Care Hospitals · Non-profit
Not ratedCreekside Behavioral Health
1025 Executive Park Blvd, Kingsport, TN 37660 · 18.9 mi
Psychiatric · For-profit
Not ratedWellmont Bristol Regional Medical Center
One Medical Park Blvd, Bristol, TN 37620 · 23.6 mi
Acute Care Hospitals · Government
★★★★★2Below averageGreeneville Community Hospital
1420 Tusculum Boulevard, Greeneville, TN 37745 · 25 mi
Acute Care Hospitals · Non-profit
★★★★★2Below average
Frequently asked questions
What is Franklin Woods Community Hospital's rating?
Franklin Woods Community Hospital has 3 out of 5 stars on the CMS overall hospital star rating. The average for Tennessee hospitals is 3.1 stars.
How long is the ER wait at Franklin Woods Community Hospital?
Patients treated and sent home from the emergency department spent a median of 178 minutes there, from arrival to departure. The Tennessee median is 162 minutes.
Does Franklin Woods Community Hospital have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Franklin Woods Community Hospital and how do I contact it?
Franklin Woods Community Hospital is at 300 Med Tech Parkway, Johnson City, TN 37604. Phone: (423) 302-1120.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.